Hei LauraKiitos palautteestasi ja mukava kuulla,että nautit hotellimme sijainnista ja ystävällisestä henkilökunnasta.Pahoittelemme, että huoneemme ja kylpyhuone eivät täyttäneet odotuksiasi. Huomioimme palautteesi ja pyrimme jatkuvasti parantamaan tilojemme kuntoa ja viihtyisyyttä. On hienoa kuulla, että pidit aamupalabuffetistamme ja allasalueen ohjelmasta!Toivomme, että tulet vieraaksemme uudelleen tulevaisuudessa. Mukavaa päivänjatkoa!Terveisin,Palm Beach Tenerife

Thank you for your comments, which help us to improve. Kind regards.

Thank you for your review. Kind regards.

Thank you for your review. We are glad to read that you enjoyed the beautivul view and our fabulous location. Kind regards.

Kiitos niin paljon ystävällisestä arvostelusta.

Kiitos, että otit aikaa jakaa kokemuksesi kanssamme.

Kiitos palautteesta

kiitos paljon palautteestasi. Annan kommenttisi hotellin osoitteeseen.

Kiitos, että jakasit palautetta kanssamme.

Hi there Cerys,We'd like to say thanks for taking some time to share your feedback.It's fantastic to hear that the pool was a hit for the kids and that the animation team kept everyone entertained - that's always our goal! I'm sorry to hear that some aspects didn't quite meet your expectations. We're always working on refreshing our spaces and keeping them up to date. Your feedback on the room furniture is valuable and will be considered as we continue to improve.We hope you'll pop by and stay with us another time.Take care,Palm Beach Tenerife

Hi there Marta,We'd like to say thanks for taking some time to share your feedback.We're stoked to hear you loved our prime spot, stellar team, and bang-up breakfast spread. Our location is indeed a hit with guests who love being close to Playa de Troya and all the action in Playa de las Américas. As for that pesky damp smell you mentioned, we're on it like white on rice! While our sunny Tenerife climate usually keeps things fresh as a daisy, sometimes the humidity sneaks in. Rest assured, we're always chasing down these little quirks to ensure our guests have a comfortable stay.Come back soon!Take care,Palm Beach Tenerife

Hello John! Thank you for this great review.It's fantastic to hear you enjoyed the breakfast and had a great long weekend with us! We're thrilled our room cleanliness and amenities made such a positive impact on your experience. Our team takes great pride in maintaining our hotel to the highest standard and ensuring our guests have everything they need for a comfortable stay.Thanks again; we look forward to welcoming you back soon.Take care,Palm Beach Tenerife

Hi there Asta! Thanks for the review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Hello Debbie, Your positive review really made our day We appreciate it!It's wonderful to hear that you enjoyed the spaciousness and cleanliness of your apartment, as well as the convenience of your ground floor patio. We're thrilled that our prime location added to the success of your stay.It's guests like you that make our day, and we're so grateful for your high marks on room amenities and overall hotel condition. We aim to provide a top-notch experience for all our guests, and it's rewarding to know when we've hit the mark.We all hope to see you again on your next visit.Take care,Palm Beach Tenerife

Dear Michael,Thanks for this awesome review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay is just around the corner.See you soon,Palm Beach Tenerife

¡Buenos días!Nos sentimos muy contentos de comprobar a través de tus comentarios que realmente has disfrutado de una experiencia agradable y confortable en nuestro establecimiento. Fue un placer para todo nuestro equipo haber podido brindarte una estancia inolvidable.Gracias por tu confianza y esperamos verte pronto de regreso. ¡Hasta la próxima!Palm Beach Tenerife

Hi June,Thank you for taking the time to share your experience with us.We're thrilled to hear you enjoyed the omelette and the variety of our breakfast options! Our team strives to provide a delightful dining experience with a wide selection to suit all tastes. However, it's a pity our orange juice and coffee didn't meet your expectations. Your feedback is valuable and we’ll look into it. Regarding the check-in process, we aim to have rooms impeccably ready by 4 pm to ensure a smooth and comfortable start to your stay. We're sorry to hear that the noise was a bit much for you; our bustling location does come with a vibrant atmosphere. For future visits, let us know and we'll do our best to accommodate a room that suits your preferences for quiet. And yes, while we do charge for pool towels to maintain quality service, we hope the convenience added value to your time spent under the sun.We'd love to welcome you back for another stay, hopefully hitting all the right notes next time.Cheers!Palm Beach Tenerife

Hello Matthew! A million thanks for your thoughtful review.It's great to hear that our location was perfect for you and that our breakfast spread hit the spot. We're thrilled you found the pool area to your liking with plenty of sun beds for that all-important relaxation. While our rooms have a certain timeless charm, we're glad you appreciated their cleanliness. Rest assured, we're all about maintaining a spotless environment for our guests.We can't wait to welcome you back for another stay; maybe you'll even have time to explore more of the amenities we offer!Thanks again!Until next time,Palm Beach Tenerife

Hi Deborah! We're so grateful you took the time to share your thoughts with us.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.It would be great to welcome you back for an even better stay.All the best,Palm Beach Tenerife

Dear Patrick,Thank you for such a positive review.Thank you for letting us know that everything met your expectations; we appreciate your kind mention of our team's courteous and professional service, which inspires us to continue upholding our high standards.Thanks again.Take care,Palm Beach Tenerife

Hi there Claire,We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We're thrilled to hear that you found the apartment clean and suitable for you and your little one. Safety is a top priority, especially with adventurous toddlers around, so we'll definitely keep an eye on those balcony locks to ensure they're always up to standard. We apologize for the inconvenience with the toddler pool being closed during your stay; sometimes maintenance is necessary to keep everything in tip-top shape for our little swimmers. Rest assured, we always aim to minimize any disruption to our guests' enjoyment.We hope to see you again in the near future.Take care,Palm Beach Tenerife

Hello Jane! Thanks for your feedback.It's fantastic to hear that our location was just right for what you needed - being near Playa de Troya and all the excitement around Playa de las Américas is something we're really proud of! On the other hand, we're sorry to hear your thoughts on a renovation. While we always strive to maintain our hotel's condition to high standards, as noted in our last refresh in 2020, we realize that there's always room for improvement and your feedback is valuable to us.Thanks again!Until next time,Palm Beach Tenerife

Hello, Rodney!We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.We hope to see you again for an even better experience. Cheers,Palm Beach Tenerife