We booked this property for a week for its location between Charleston, SC and Savannah, GA for day trips to these cities, as well as, exploring historical Beaufort, SC, the beach, and surrounding Parks.
This property was not all as advertised. It stated that it was newly renovated but none of the locks in this unit were operational, including the front door, windows on both levels, and the slider to the deck. Window and slider to the deck on the lower level are secured with cut broom handles. To be fair, the unit is in a great location with beautiful views of the ocean.
When we arrived on Friday to check in, the front door to the unit was wide open! We could not get the door to lock consistently. Additionally, the bathroom sink was completely clogged and would not drain! We contacted the owner/ host to let him know of these conditions and the fact that we did not feel comfortable leaving the without being able to lock up the unit. The owner tried to rationalize that it was a "gated community" and there was not that much crime! That was NOT a reasonable or acceptable response to leave our possessions, and for that matter, the unit unsecured!
The repairman arrived on Monday - Sunday was Mother's Day - to fix the sink and front door lock. Bottom line - it took until late morning on Wednesday to get the front door lock situation corrected. He then wanted us to wait until 5:30 later that day to have someone to reprogram the lock. Told him that was unacceptable as we were NOT going to lose another full day waiting on them to get this completed. We were essentially stuck in the unit for almost a week - missing out on exceptional weather and our plans to explore the area. Needless to say, we were left with only Wednesday afternoon and Thursday - barely 2 of the 7 days of our planned vacation!
The Host/owner offered NO compensation or Partial Refund for these circumstances that were completely beyond our control that should be regularly checked/ scheduled maintenance, or for that matter, part of the renovations as advertised! It just wasn't an enjoyable vacation for the amount of money paid for the unit and the lost vacation days we had to experience waiting for repairs!