- Hyvää: Siisteys, henkilökunta ja palvelu, majoitusliikkeen kunto ja tilat ja huoneen mukavuus
Excellent customer service
I want to give special thanks to the customer service team and the night manager at the Holiday Inn. I arrived fairly late and discovered on arrival that I had misplaced my passport. The previous week had been extremely stressful for me and losing my passport (and being due to fly again the next day) was the final straw, so I had a bit of a breakdown at that point. The staff were very understanding, helped to calm me down and assured they would help me to find the passport the next day. Indeed they called lost & found for me, the passport was located on time before my next flight and they organised a taxi for me so I could pick up the passport on my way to Tegel airport. So, a heartfelt thank you from that over-emotional woman, thank you for being kind.