Ulkopuoli

Arvostelut: Holiday Inn Express Hotel & Suites Sylacauga, an IHG Hotel

2.5 out of 5

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 122 kautta 322 arvostelua" "
Arvosana 8 - Hyvä. 106 kautta 322 arvostelua" "
Arvosana 6 - OK. 43 kautta 322 arvostelua" "
Arvosana 4 - Huono. 30 kautta 322 arvostelua" "
Arvosana 2 - Hirveä. 21 kautta 322 arvostelua" "

8,0/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

June

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very well kept, clean and very friendly staff. Easy check in and out. Breakfast was great!😊
Yöpyi 2 yötä huhtikuussa 2024

8/10 Hyvä

Charles

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024

6/10 OK

Molly

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Greeted promptly and desk service was great! My reservation was for 6 and our pull out sofa did not have sheets & blanket… I had 3 kids that were tired but had to wait for what should have been in room.
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

JuliusLinda

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Close to downtown and Magistic Caverns
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Scottie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient to restaurant and wal mart and shopping centers
Yöpyi 2 yötä maaliskuussa 2024

8/10 Hyvä

Mike

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024

2/10 Hirveä

Katie

We didnt get a chance to stay because the people at VRBO would were supposed to book us a hotel due to the fact we were SCAMMED and STRANDED by booking with one of there listings, try to tell us they accepted pets because we brought our dog with us and they do not. So really no fault of the hotel, its the VRBO! Do NOT use VRBO to book anything! They are the biggest scammers!
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Dorothy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was good.
Yöpyi 1 yön maaliskuussa 2024

6/10 OK

Dorothy

Matkusti perheen kanssa
The property area seems to be ok. With me staying there three nights it was a little boring and aggravating that I wasn’t able to watch TV at all because of the cable connection or whatever, The voice on the TV was going in and out, I could not see a clear picture or hear clear and understand what was really being said on the TV/picture because of the picture going in and out with a lot of static, and lines going across the TV/picture.
Yöpyi 3 yötä helmikuussa 2024

6/10 OK

Anthony

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Tonia

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the comfortable beds and friendly staff workers.
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Melba

Hyvää: Henkilökunta ja palvelu
60th Birthday Celebration
The room was clean. Just looked weathered. The door to the room was not sealed, carpet needs repair. At checkin the staff was friendly. Parking safely was a challenge. had a lot of Big trucks in the front of the parking area.
Yöpyi 1 yön joulukuussa 2023

6/10 OK

Gregory

Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Just old
This hotel is not typical of a Holiday Inn… it’s in definite need of a deep cleaning and repairs & updating!
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Shameka

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Shanean

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Though thr property is a bit dated it's always clean and the staff is always welcoming and pleasant.
Yöpyi 2 yötä marraskuussa 2023

10/10 Loistava

Freddie

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really like the hotel! It was nice
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Dewayne

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

Margy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Upside: The bed was comfortable and pillows were great. The breakfast was good. The staff was very friendly. Downside: The air conditioner had leaked water all over the carpet and our socks got soaked when we walked near the window. The shower head was a handheld type with a clamp on a bar to make it height adjustable. The clamp didn’t hold and the head kept dropping down during the shower.
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Pam

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We got in very late and they were so helpful. The room is clen and large. The breakfast helper was wonderful. The only thing booking wirh Expedia that went smoothly
Yöpyi 3 yötä marraskuussa 2023

10/10 Loistava

Roddy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Eddie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The Best !!!!
It was a bit pricey at $168.00 for one night, but overall I still rate it a 5 star out of 5.. I always have a pleasant stay at Holidays Inn Suite.
Yöpyi 1 yön marraskuussa 2023

4/10 Huono

Gordon

Yöpyi 1 yön marraskuussa 2023

4/10 Huono

Douglas, Camas

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Where do I start. The bedspread had stains, the telephone didn’t work (known problem), TV remote didn’t work, bathtub has a fast leak (known problem), elevator smells musty, terrible breakfast selection and the ice machine was broken (known problem). On the positive, the cleaning staff was responsive. Not sure if are better options but I would consider other places.
Yöpyi 4 yötä lokakuussa 2023

2/10 Hirveä

Thomas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Absolutely would not recommend. The bathroom was disgusting. Rusty fixtures, moldy shower, shower completely separated from wall and moved around as you were trying to shower. Felt like I was going to fall through the floor. Moldy microwave, rusty fridge, broken light fixtures. Just absolutely the worst holiday inn I have ever stayed in.
Yöpyi 2 yötä syyskuussa 2023

8/10 Hyvä

Hannah

Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

Jackie

Yöpyi 1 yön syyskuussa 2023

8/10 Hyvä

Adam

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023

10/10 Loistava

Brannon

Yöpyi 4 yötä elokuussa 2023

8/10 Hyvä

Lynn

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The staff was magnificent. The room smelled moldy and like mildew. The facility has been completely remodeled, but for some reason it had a really bad odor.
Yöpyi 2 yötä elokuussa 2023
Lisa West/General Manager vastasi 8.8.2023
Our staff does ROCK!!! lol Very proud of how hard they work!We are working on odor issue... We have had to reseal windows and such. The Humidity in the south can be devastating! We do appreciate your kind words!

8/10 Hyvä

Allison

Yöpyi 1 yön heinäkuussa 2023
Lisa West/General Manager vastasi 8.8.2023
In the words of Meatloaf, "2 out of 3 ain't bad". lolI will take 4 out of 5! Hoping to get that 5 next stay!Thank you Allison! Let me know what it will take to get that 5!

8/10 Hyvä

Ronald

Yöpyi 3 yötä heinäkuussa 2023
Hotel Manager vastasi 8.7.2023
Dear Ronald,Thank you for rating your stay with us. We appreciate your feedback and are pleased to see that you had a positive experience overall. If there is anything specific we can improve upon to earn a higher rating next time, please let us know. We hope to have the opportunity to welcome you back in the future.Sincerely,Hotel Manager

2/10 Hirveä

Jamey

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
We booked this hotel because of the pool. Just to check in and be told the pool is out of service bc "we cant find the breaker for the pool area." Which is a cop out for not WANTING to find it or put in the extra resources to make it available. Room #1 the AC did not work. Room #2 had a prior personals "personal hairs" all in the shower. I will say the staff gave us the option to cancel our checkin but said we "may not" get our money back. They did move us to a room with AC but as can be seen above it wasn't properly cleaned. The backside of the property was run down/blinds hanging off most room windows etc. We survived our 2 nights there because we had no other choice because of ball tournaments in the area. Lesson learned and won't let that happen again!
Yöpyi 2 yötä kesäkuussa 2023
Lisa West/General Manager vastasi 26.6.2023
I do apologize for the issues you had during your stay with us, It wasn't just a breaker box issue, we had to have an electrician come and fix. They were supposed to come in friday to fix, but came today, Monday. As far as cleanliness issues, I have addressed issue with our head housekeeper

6/10 OK

Herman

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Swimming pool nit working. Ice machine out of order. It is definitely not worth what we paid. Hopefully there will be more modern hotels built up next year when we return.
Yöpyi 5 yötä kesäkuussa 2023
Hotel Manager vastasi 26.6.2023
Dear Herman,Thank you for your feedback. We apologize for the issues you experienced during your stay. We strive to ensure that all our guests enjoy the highest level of service, however we understand that sometimes issues can arise. We are currently working on updating our amenities and hope that improvements will be available soon. We look forward to your return next year and hope that you will enjoy the improved facilities. Thank you for bringing your concerns to our attention.Sincerely,Hotel Manager

4/10 Huono

Danea

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Pool was out of service, hotel was dirty, roach in hotel room. Television remote did not work, telephone in room did not work. Would not recommend
Yöpyi 3 yötä kesäkuussa 2023
Hotel Manager vastasi 26.6.2023
Dear Danea,Thank you for your valuable feedback. We apologize for the inconvenience you experienced during your stay, and we truly care about your experience. Your feedback is incredibly important to us as we strive to improve our services. We understand that there were issues during your stay, and we want you to know that we will be investigating each problem area to take appropriate action and ensure that future guests do not encounter similar issues. We would greatly appreciate your understanding and would love to have the opportunity to host you again in the future. Sincerely,Hotel Manager

10/10 Loistava

Mitch

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Thumbs Up
Staff have evidently worked to bring the hotel up to par. Staff have always been friendly and efficient. Immediately noticed in room hallway that there was NO musty smell as have noticed on previous stays. Room was clean and stocked, only issue was an electrical one with room phone and was told that a lightning strike had damaged several hotel systems recently and they were still trying to correct those. Will stay here again next trip.
Yöpyi 1 yön kesäkuussa 2023
Hotel Manager vastasi 19.6.2023
Dear Mitch,Thank you for taking the time to share your experience. We are glad to hear that you found the staff to be friendly and efficient and that the room was clean and stocked. We apologize for any issues encountered with the room phone. We are aware that a lightning strike had damaged several hotel systems recently and our team is working hard to troubleshoot the issue as quickly as possible. We look forward to welcoming you back to our property on your next trip.Sincerely,Hotel Manager

10/10 Loistava

Paula

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Very tired property. Room were updated and clean. Bedding was great and very comfortable. Breakfast was good. Property didnt feel secure. No one around to check us out at 7am. Entry road needs lots of help. A sign right at the turn to go in would help. You had to guess where to turn in. Probably wouldn’t stay there again.
Yöpyi 2 yötä kesäkuussa 2023
Hotel Manager vastasi 19.6.2023
Dear Paula,Thank you for taking the time to review your stay here at our hotel. We are disappointed to hear that you did not feel secure during your stay and that the entry road did not meet your expectations. We strive to provide all our guests with a safe and comfortable stay. We take guest feedback very seriously and are committed to making improvements wherever necessary to create a more enjoyable experience for our valued customers. We will take your feedback into consideration as we work to improve our hotel. Thank you for being our guest and we hope you consider us for future stays.Sincerely,Hotel Manager

10/10 Loistava

John

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was clean and the staff was polite. Breakfast was one of the better hotel breakfast we have had. We enjoyed the pool with our kids although it was colder than we expected. Close to walmart and food choices
Yöpyi 1 yön kesäkuussa 2023
Hotel Manager vastasi 19.6.2023
Dear John,Thanks for your great review! We appreciate you taking the time to share your experience with us. We’re glad that you and your family had a great stay at our hotel! We strive daily to offer our guests an enjoyable and comfortable stay, so we’re pleased that you found our rooms to be clean and the staff to be polite. We hope that you also enjoyed the pool and the breakfast - both are among our guest's favorite amenities. We thank you again for your kind words and hope to see you again soon!Sincerely,Hotel Manager

10/10 Loistava

Alan

It was a great stay.
Yöpyi 1 yön kesäkuussa 2023
Hotel Manager vastasi 17.6.2023
Dear Alan,Thank you so much for taking the time to review your stay at our hotel. We really appreciate that and it's commendable feedback like yours that helps us stay at the top of our game and constantly better our services. We're delighted to hear that you enjoyed your stay and that our services stood up to your expectations. We look forward to having the pleasure of welcoming you back soon.Sincerely,Hotel Manager

8/10 Hyvä

Frankie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good Location
Yöpyi 4 yötä toukokuussa 2023
Hotel Manager vastasi 3.6.2023
Dear Frankie,Thank you for the wonderful review of your stay at our hotel. We are delighted to know that you found our location good. It was a pleasure hosting you, and we hope you will continue making us your home whenever you are in our area. Sincerely, Hotel Manager

10/10 Loistava

Jerry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2023
Hotel Manager vastasi 2.6.2023
Dear Jerry,Thank you so much for taking the time to review our hotel. We are truly humbled and grateful that you have rated us a 10 out of 10 and we are excited to continue to make improvements to our services. We look forward to being able to stretch our hospitality and strive to make each and every stay as enjoyable as possible. Your feedback is greatly appreciated and we look forward to welcoming you back in the near future.Sincerely,Hotel Manager

10/10 Loistava

Tracy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We went to majestic, Caverns, and this hotel was very easy to access our attraction and great restaurants.
Yöpyi 1 yön toukokuussa 2023
Hotel Manager vastasi 29.5.2023
Dear Tracy,Thank you for sharing your positive experience at our hotel. We are pleased to hear that you found our location to be convenient for accessing the nearby attractions and great restaurants. Our team takes pride in providing a comfortable stay for our guests, and we are thrilled that you enjoyed your time with us. Thank you for choosing our hotel and we look forward to welcoming you back in the future.Sincerely,Hotel Manager

10/10 Loistava

Andrew

Yöpyi 5 yötä toukokuussa 2023
Hotel Manager vastasi 16.6.2023
Dear Andrew,Thank you for taking the time to write a wonderful review. It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again and giving you another five-star experience.Sincerely,Hotel Manager

8/10 Hyvä

George R.

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Over all, average. Needed some minor repairs/updates but ok to stay. Staff good.
Yöpyi 1 yön toukokuussa 2023
Hotel Manager vastasi 22.5.2023
Dear George R,Thank you for taking the time to leave us a review! We appreciate your feedback and we will use it to improve our hotel. We are glad to hear that you found the staff to be good. We strive to provide our guests with a friendly and welcoming experience, and we are happy to hear that we were successful in this goal. We are sorry to hear that you found the hotel to be in need of some minor repairs and updates. We will be looking into ways to address these issues. We appreciate your feedback and we will continue to work hard to make sure that our guests have a wonderful experience every time they stay with us. We hope to see you again soon!Sincerely,Hotel Manager

8/10 Hyvä

Redmond Q.

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The bathroom door had to be propped open to stay in plsce.
Yöpyi 2 yötä huhtikuussa 2023
Hotel Manager vastasi 2.5.2023
Dear Redmond Q,Thank you for taking the time to leave a review of your recent stay with us. We are sorry to hear that you had an issue with the bathroom door during your stay. Please know that we will have our maintenance team investigate and address this as soon as possible to ensure that all our guests have a comfortable and hassle-free stay. We appreciate your feedback and hope to have the opportunity to serve you again in the future.Sincerely,Hotel Manager

8/10 Hyvä

Jaclynn

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä huhtikuussa 2023
Hotel Manager vastasi 28.4.2023
Dear Jaclynn,Thank you for sharing your experience with us. We strive to be the best at what we do and your eight star feedback will only help us reach our goal of being the best. I will share your appreciation with our team, as they are always looking for ways to improve their performance. We look forward to serving you again soon!Sincerely,Hotel Manager

4/10 Huono

Camryn

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This property was luckily in a convenient area for a wedding we were attending in Alpine; however, it was $600.00 to stay there for 3 days due to a larger event going on in the area that weekend. We didn’t mind paying the price to be close by to the wedding venue. We did however mind the lack of cleanliness. The room did not appear to be cleaned when we arrived. There was still garbage and items from the previous people staying there in the room, along with hair in the shower and sink. We were only given one towel that appeared to be damp. Overall just not very happy with our price and overall stay.
Yöpyi 3 yötä huhtikuussa 2023
Hotel Manager vastasi 25.4.2023
Dear Camryn,Thank you for taking the time to share your experience at our hotel. We're glad to hear that our location was convenient for the wedding you were attending. However, we apologize for any inconvenience caused by the lack of cleanliness in your room. We take all comments seriously, and we are disappointed to know that we fell short of your expectations. We have shared your comments with our housekeeping staff to ensure that our rooms are thoroughly cleaned and inspected prior to guest arrivals. We're sorry that you were only given one damp towel during your stay, and we will have our team look into this to prevent it from happening in the future. We are sorry to hear that you were not satisfied with the overall value of your stay. We appreciate your feedback and hope you will consider staying with us again in the future. Request your continued patronage.Sincerely,Hotel Manager

2/10 Hirveä

Matthew

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Very run down and dirty, wife had to borrow the vaccum from the front desk staff and vaccum the visibile floor crumbs in our room that we had just booked because house keeping couldn't be bothered to do their job. If cleanliness wasn't a concern, the quality of construction was. This hotel would not pass an building inspection and it is amazing that they are still open to the public.
Yöpyi 4 yötä huhtikuussa 2023
Hotel Manager vastasi 24.4.2023
Dear Matthew,I am distressed to see your comments. My apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely,Hotel Manager

10/10 Loistava

Elton

Yöpyi 1 yön huhtikuussa 2023
Hotel Manager vastasi 11.5.2023
Dear Elton,Thank you for taking the time to give us a perfect rating! Our team is delighted to know that we met your expectations and provided you with a memorable experience. We always strive to provide our guests with the highest level of comfort and service, and we are thrilled to hear that we succeeded in doing so for you. Your satisfaction is our top priority, and we appreciate your recognition of our efforts. We look forward to welcoming you back in the near future and providing you with another outstanding stay. Thank you again for choosing us.Sincerely, Hotel Manager

10/10 Loistava

Whitney

Yöpyi 1 yön huhtikuussa 2023
Hotel Manager vastasi 17.4.2023
Dear Whitney,We were pleased to know that you enjoyed an excellent stay at our hotel. We are dedicated to giving our guests the finest service possible. Your ten star review are an affirmation of our efforts, which encourage us to continue doing our best for you. We hope to see you again soon!Sincerely,Hotel Manager

10/10 Loistava

Scotty

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
great
Yöpyi 1 yön huhtikuussa 2023
Hotel Manager vastasi 14.4.2023
Dear Scotty,We appreciate your wonderful review! It brings us joy to hear that you had a fantastic experience with us. Our team strives to provide the best and most comfortable stay for all our guests. We hope to have the pleasure of hosting you again in the near future for another peaceful and enjoyable stay!Sincerely, Hotel Manager