Late checking was easy if you follow their email on late checking procedures. They provide a pin number which you key in at the side of the entrance and your key will drop at the bottom for your collection.
Apartment was spacious and clean. Fully equipped with a washing machine, dryer, kitchen utensils, dining table etc.
Location was near for me to walk to my conference which was near by down the hill.
Their response was quick when i asked for a new kettle, they gave me one fresh from the box. The guy even came in to help me test the new unit. Fantastic.
Check out was also easy. Drop key and be on your way. Convenient.
Upon arrival back to my country, i realized i left my USB multiport adapter in the apartment. They managed to locate it under their lost and found. My colleague collected it and all is well.
This hotel deserve a 5 Star Danny's Recommendation!