Ulkopuoli

Arvostelut: Holiday Inn Express & Suites Zion, an IHG Hotel

2.5 out of 5

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 263 kautta 784 arvostelua" "
Arvosana 8 - Hyvä. 233 kautta 784 arvostelua" "
Arvosana 6 - OK. 107 kautta 784 arvostelua" "
Arvosana 4 - Huono. 84 kautta 784 arvostelua" "
Arvosana 2 - Hirveä. 97 kautta 784 arvostelua" "

7,6/10

Siisteys

8,0/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

7,2/10

Majoituspaikan kunto ja tilat

6,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have stayed here before and it was ran down. Holiday inn has completely remodeled the property and hired new staff. It was a very pleasant stay this time with very helpful staff.
Yöpyi 1 yön helmikuussa 2024
Sia Patel vastasi 24.4.2024
Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your stay with us and found our team to be friendly and helpful. It's great to know that you appreciated the cleanliness of our hotel and rooms, as well as the value we offer.Your kind words motivate us to continue providing the best experience for our guests. We look forward to welcoming you back to Holiday Inn in the future!

10/10 Loistava

Pamela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was great. Rooms very clean and hotel very nice with the new upgrades. Highly Recommend.
Yöpyi 3 yötä helmikuussa 2024
Sia Patel vastasi 4.3.2024
Hi Pamela,Thank you for taking the time to share your experiences while staying with us at Holiday Inn Express & Suites, Zion, IL. I will be sure to share your comments with the team!We appreciate you choosing to stay with us and look forward to seeing you again soon!

10/10 Loistava

Dokota, Kenosha

Yöpyi 1 yön helmikuussa 2024
Sia Patel vastasi 17.2.2024
Thank you for taking the time to share your experiences while staying with us at Holiday Inn Express & Suites, Zion, IL. Your input is important to us as it provides valuable feedback that we use to improve our overall services and guest relations.I will be sure to share your comments with the team!We appreciate you choosing to stay with us and look forward to seeing you again soon!

10/10 Loistava

Dokota, Kenosha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Sia Patel vastasi 17.2.2024
Thank you for taking the time to share your experiences while staying with us at Holiday Inn Express & Suites, Zion, IL. Your input is important to us as it provides valuable feedback that we use to improve our overall services and guest relations.I will be sure to share your comments with the team!We appreciate you choosing to stay with us and look forward to seeing you again soon!

10/10 Loistava

Jenilee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
This was a very extraordinary stay for a quick night before our kids sporting event. A total 5 star plus across the board
Yöpyi 1 yön tammikuussa 2024
Sia Patel vastasi 17.2.2024
Thank you for taking the time to share your experiences while staying with us at Holiday Inn Express & Suites, Zion, IL. Your input is important to us as it provides valuable feedback that we use to improve our overall services and guest relations.I will be sure to share your comments with the team!We appreciate you choosing to stay with us and look forward to seeing you again soon!

10/10 Loistava

Rebekah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Large clean room.
Sia Patel vastasi 13.1.2024
Thank you for taking the time to share your experiences while staying with us at Holiday Inn Express & Suites, Zion, IL. Your input is important to us as it provides valuable feedback that we use to improve our overall services and guest relations.I will be sure to share your comments with the team!We appreciate you choosing to stay with us and look forward to seeing you again soon!

2/10 Hirveä

Tamariah

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Sia Patel vastasi 13.1.2024
We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Hyvä

Carol

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hours for breakfast, should extend to closer to check out.
Yöpyi 2 yötä marraskuussa 2023
Sia Patel vastasi 2.12.2023
Thank you for your valuable feedback. We will use this to fine tune our operations and feedback to IHG corporate.

8/10 Hyvä

James

Yöpyi 1 yön marraskuussa 2023
Sia Patel vastasi 13.1.2024
Thank you for taking the time to share your experiences while staying with us at Holiday Inn Express & Suites, Zion, IL. Your input is important to us as it provides valuable feedback that we use to improve our overall services and guest relations.I will be sure to share your comments with the team!We appreciate you choosing to stay with us and look forward to seeing you again soon!

10/10 Loistava

Michael

Yöpyi 1 yön marraskuussa 2023
Sia Patel vastasi 2.12.2023
Thank you for valued feedback.

10/10 Loistava

Gus

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exceptional all staff friendly courteous residence clean decent area stores close by
Yöpyi 4 yötä marraskuussa 2023
sia vastasi 18.11.2023
thanks for the review, we will keep our effort in making your stay comfortable

6/10 OK

Aidrianne

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
sia vastasi 18.11.2023
thanks for sharing a review

10/10 Loistava

Gus

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The main grocery unsatisfactory otherwise hotel is magnificent
Yöpyi 3 yötä marraskuussa 2023
sia vastasi 18.11.2023
thanks for sharing the review, we will try to make progress of it

8/10 Hyvä

Holger

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
If you arrive 3 pm or later. Great
I arrived at 1315. Checkinn time 1500. The guy an the reception told me if i want to check inn now its 20$. I denied it and wait. I never had this before in the states. But the room was good. Clean and huge. All new. But you can hear the others in the room. If you like to relax at daytime is not easy. Breakfast was good too. All is clean and new.
Yöpyi 1 yön lokakuussa 2023
sia vastasi 18.11.2023
thanks for sharing your valued opinions, we will try to make the stay better for your further staysthanks

10/10 Loistava

Alexandra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
sia vastasi 18.11.2023
thanks for sharing a review

10/10 Loistava

Casandra

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
siya vastasi 29.10.2023
Thank you so much for taking the time to leave this wonderful 5-star review! We are thrilled to hear that you had such a great experience during your stay at the Holiday Inn Express and Suites. Our team works hard to provide exceptional service, and it's always rewarding to know that our guests feel at home and appreciate the amenities we offer. We can't wait to welcome you back on your next visit, and we're here to ensure you have another memorable stay. Thank you for choosing us!

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2023
siya vastasi 29.10.2023
We're genuinely sorry to hear about your disappointing experience during your recent stay at Holiday Inn Express and Suites. We take your feedback seriously, and we would like to apologize for falling short of your expectations. We're committed to providing our guests with a comfortable and enjoyable stay, and it's clear we didn't meet that standard in your case.Your feedback is valuable to us, and we'll be taking immediate steps to address the issues you've raised. We're continuously working to improve our services and facilities, and your comments will help us make necessary changes.We understand your frustration, and we hope you might consider giving us another chance in the future. We'd love the opportunity to provide you with a better experience and the high-quality service we aim to deliver. If you do decide to return, please don't hesitate to reach out to us directly so we can ensure your stay is exceptional.Thank you for sharing your concerns, and we appreciate your feedback as it helps us strive for excellence.

2/10 Hirveä

Courtney

Would not recommend. The down deposit is $250which is outrageous
Yöpyi 1 yön lokakuussa 2023
Siya vastasi 17.10.2023
Thank you for taking the time to share your feedback about your recent stay at Zion Inn and Suites. We genuinely appreciate your input, as it helps us continually improve our services.We apologize for any inconvenience you experienced with the deposit requirement. We understand that 250 may seem high, and we will review our policies to ensure they align with our guests' expectations. Please be assured that we will consider your comments when making necessary adjustments.Your feedback is valuable to us, and we hope to have the opportunity to serve you better in the future. If you decide to return, please feel free to reach out to our team for any special requests or assistance you may need during your stay.Thank you once again for your review.

4/10 Huono

Dave

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
Property was very clean. Breakfast bar was very nice with different selections. Check in didn’t go well.
Yöpyi 1 yön lokakuussa 2023
Siya vastasi 17.10.2023
We greatly appreciate your feedback on your recent visit to Zion Inn and Suites. We are pleased to hear that you found our property clean and enjoyed the variety offered at our breakfast bar.However, we sincerely apologize for any difficulties you encountered during the check-in process. This is not the experience we aim to provide our guests, and we take your comments seriously. We will investigate the check-in issue to prevent any future occurrences and ensure a smoother arrival experience for all our guests.Your satisfaction is our top priority, and we hope that your next visit with us will reflect the high standard of service we strive to provide. Please do not hesitate to reach out to us directly for any further assistance or to discuss your concerns in more detail.Thank you for choosing Zion Inn and Suites, and we look forward to the opportunity to serve you better in the future.

8/10 Hyvä

Dave

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I’ve lived in the area for over 50 years but moved away about 5 years ago. I returned for a sick relative and needed a place that was QUIET and clean. This facility is in the process of being remodeled extensively so almost everything is new. I loved it. The staff was very accommodating even at the early morning hours I needed assistance. The only reason I didn’t give 5 stars across the board is the listing said “sound proof walls” or something similar but there was the inevitable loud mouth in the next room and whatever soundproofing was used wasn’t enough to muffle him. The bathroom was spacious, shower head had 3 functions and was tall enough to cover my entire body. The room had a small microwave and mini fridge (no freezer) which was really handy. I also liked the small keys/cell phone shelf and coat hooks by the door. Extremely convenient. Bed had 2 soft and 2 hard pillows for whatever worked for me.
Yöpyi 6 yötä lokakuussa 2023
Siya vastasi 17.10.2023
Thank you for choosing Zion Inn and Suites for your recent stay during what must have been a challenging time. We are honored to have had the opportunity to host you, especially as a long-time resident returning to the area.We appreciate your kind words regarding our efforts to remodel our facility, and we're delighted to hear that you loved your stay. Our team is committed to providing exceptional service, even during the early morning hours when you required assistance. Your feedback is greatly appreciated, and we are pleased to learn that you enjoyed the new features and amenities in your room.We regret that the soundproofing did not fully meet your expectations, and we apologize for any inconvenience caused by the neighboring guest. We are continually working to enhance our facilities and services, and we will use your feedback to improve in this area.It was a pleasure to accommodate you, and we hope to have the opportunity to welcome you back to Zion Inn and Suites should your future plans bring you to the area. Please feel free to reach out to us directly if there's anything we can do to make your next stay even more comfortable.Thank you for your valuable feedback and for choosing to stay with us.

8/10 Hyvä

lynne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Zion
currently remodeling to transition to chain hotel, clean and pleasant
Yöpyi 1 yön lokakuussa 2023
Siya vastasi 17.10.2023
Thank you for taking the time to share your feedback regarding your recent stay at Zion Inn and Suites. We appreciate your observations about our ongoing remodeling efforts as we transition to a chain hotel.We are delighted to hear that you found your stay to be clean and pleasant. Our team is dedicated to maintaining a high standard of cleanliness and ensuring our guests have a comfortable and enjoyable experience during their stay.As we make the transition to a chain hotel, we are committed to enhancing our services and facilities further to meet the expectations of our valued guests. Your positive comments inspire and motivate us to continue these improvements.We hope to have the opportunity to welcome you back in the future to experience the full benefits of our transformation. If you have any specific suggestions or requests for your next visit, please do not hesitate to share them with us.Thank you for choosing Zion Inn and Suites and for your valuable feedback.

2/10 Hirveä

Merrick

Yöpyi 3 yötä syyskuussa 2023
Siya vastasi 17.10.2023
Thank you for your feedback. Please mention in the comments regarding the issues you have faced so that we could rectify them for your upcoming stay at our property.

10/10 Loistava

John

Yöpyi 2 yötä elokuussa 2023
siya vastasi 29.10.2023
Thank you so much for your fantastic 10 out of 10 rating! We're delighted to hear that you had a superb experience at Holiday Inn Express and Suites. Providing exceptional service and a memorable stay is our top priority, and we're thrilled that we could meet and even exceed your expectations.Your feedback means a lot to us, and it motivates our team to continue delivering outstanding service. We hope to welcome you back on your next trip, and if you have any specific preferences or requests for your future stay, please don't hesitate to let us know. We look forward to hosting you again, and thank you for choosing us for your accommodations.

8/10 Hyvä

Virginia

Hyvää: Siisteys ja henkilökunta ja palvelu
Was remodeling. Staff did a good job at minimizing necessary inconvenience. But NO change for a healthy BREAKFAST
Yöpyi 6 yötä syyskuussa 2023
Siya vastasi 17.10.2023
We sincerely appreciate your feedback regarding your recent stay at Zion Inn and Suites during our remodeling phase. We understand the importance of minimizing inconvenience to our guests during such times.We are pleased to hear that our staff's efforts were successful in making your stay as comfortable as possible. However, we understand your concern about the breakfast options. We apologize for any inconvenience you experienced in this regard. Your feedback is valuable to us, and we will consider it as we work to improve and enhance our offerings.As our remodeling efforts continue, we will also explore ways to provide a healthier breakfast for our guests. We aim to meet and exceed your expectations in every aspect of your stay.Thank you for choosing Zion Inn and Suites, and we hope to have the opportunity to welcome you back in the future with improved amenities.

10/10 Loistava

Beatrice

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The stay was good. Although we were not notified about the reconstruction of the hotel. The staff made us feel comfortable and the rooms were up to par! Thanks
Yöpyi 2 yötä syyskuussa 2023
Siya vastasi 17.10.2023
Thank you for taking the time to share your feedback about your recent stay at Zion Inn and Suites. We are delighted to hear that your overall stay was good and that you found our rooms up to your expectations.We regret that you were not informed about the ongoing reconstruction of the hotel in advance. We apologize for any inconvenience this may have caused, and we appreciate your understanding in this matter.It's wonderful to know that our dedicated staff made you feel comfortable during your stay. Your comfort and satisfaction are our top priorities, and your kind words will surely motivate our team to continue providing exceptional service.Thank you for choosing Zion Inn and Suites, and we look forward to the opportunity to welcome you back in the future. If you have any specific requests or preferences for your next stay, please feel free to let us know.

4/10 Huono

Phoenicia

Yöpyi 3 yötä syyskuussa 2023
Sia Patel vastasi 13.9.2023
Thank you

8/10 Hyvä

Cash

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Quiet
Yöpyi 2 yötä syyskuussa 2023
Sia Patel vastasi 13.9.2023
Thank you for taking time out for your feedback we appreciate

2/10 Hirveä

Cynthia

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Under construction not good at all. Dust and debris in the air.
Yöpyi 2 yötä elokuussa 2023
Sia vastasi 4.9.2023
Thank you for your feedback. Apologies for the inconvenience this has caused you. We are working tirelessly to complete renovation. I hope we would be able to host you in the future.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Life is never perfect
We arrived to find the whole facility being remodeled to become a Holiday Express Inn and Suites. We were greeted with apologies for the conditions and a real effort to make our stay comfortable in spite of the situation. We will be back next year for another stay about the same time of year.
Yöpyi 2 yötä elokuussa 2023
Sia vastasi 1.9.2023
Thank you for choosing to stay with us. We look forward to serving your again.

4/10 Huono

Gary

Yöpyi 1 yön elokuussa 2023
Siya vastasi 17.10.2023
Thank you for sharing your feedback about your recent stay at Zion Inn and Suites. We take all reviews seriously, and your input is valuable to us.We are sorry to hear that your experience did not meet your expectations and that you rated us with 2 out of 5 stars. We would greatly appreciate any additional details you can provide about your stay, as this will help us to better understand your concerns and make the necessary improvements.Our goal is to provide our guests with a comfortable and enjoyable experience, and we regret that we fell short during your visit. Please rest assured that we will use your feedback to address any issues and make the necessary changes to enhance our services.We hope that you will consider giving us another opportunity to serve you in the future. If you do choose to stay with us again, please feel free to reach out to us directly to discuss any specific requests or concerns you may have.Thank you for choosing Zion Inn and Suites, and we appreciate your feedback.

10/10 Loistava

Joy, Grayslake

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The GM Siyah is awesome she is very patient we ran into an issue and she resolved it instantly even followed up with me to make sure everything was taken care of properly she was very kind and I’m so grateful for people like her I look forward to visiting here again sometime soon
Yöpyi 1 yön elokuussa 2023
Sia vastasi 1.9.2023
Thank you for choosing to stay with us. I am glad I was able to host you here. Look forward to seeing you again soon.

10/10 Loistava

Ashley, Oak Ridge

Hyvää: Siisteys ja henkilökunta ja palvelu
Love this property. Have stayed here many times over past few years! It is construction going on so rooms to pick from are limited. No worries though. Still a great place with attentive friendly staff!
Yöpyi 3 yötä heinäkuussa 2023
Sia vastasi 1.9.2023
Thank you for choosing to stay with us. We appreciate your business and loyalty. We look forward to host you soon.

4/10 Huono

Mariah

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Would of been nice to know that the whole outside and lobby was under construction and looked absolutely nothing like what was shown. The lobby was nothing but dry wall. Got into the rooms, thought they were good until we found bugs in the bed, the bathroom fan didn't work, there was no hair dryer, and even though they have smart tvs you can't actually use that function. Then in the morning, they said they had bagged breakfast but never received anything.
Yöpyi 1 yön elokuussa 2023
Sia vastasi 1.9.2023
Thank you for your feedback. We have taken immediate action to investigate and find appropriate solution.

2/10 Hirveä

Christina

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First of all this was a non refundable property. Second when we arrived it was under vomplete remodel and construction. It was advertised as having a pool(with pictures) and hot breakfast(agaon with pictures) and neither were availabke or vommunicate don their official website or expedia. When confonted, they would not refund, upgrade room, or take any amount of stay off. We WILL NOT be back to this hotel and advise calling.
Yöpyi 1 yön elokuussa 2023
Sia vastasi 1.9.2023
I understand your concern. All booking partners and IHG website has information about ongoing construction. I have taken immediate action to ensure information is updated. We would be opening as Holiday Inn in few weeks and would like an opportunity to host you again soon.

2/10 Hirveä

Marquis

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Initially was looking to go to the pool but wasn’t available, just to find out it’s a deposit that’s more than multiple nights
Yöpyi 1 yön elokuussa 2023
Sia vastasi 1.9.2023
I apologies for the experience. All information on website and OTA partners has been updated. We would like to host you in the future when we start fully operational pool under IHG.

4/10 Huono

Kyle

Yöpyi 1 yön heinäkuussa 2023
Sia vastasi 1.9.2023
Thank you for choosing to stay with us.

6/10 OK

Mary

Huonoa: Palvelut/mukavuudet
Too many problems with room as they try to remodel
Yöpyi 1 yön heinäkuussa 2023
Sia vastasi 1.9.2023
Thank you for the feedback. We are working to address the situation.

4/10 Huono

Kristy

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Beware - Under Renovation
Hotel was being renovated. The whole reason we wanted to stay there was because it had a pool which was closed due to the renovations. We were supposed to get a continental breakfast as well but their kitchen was also closed for renovations. This was not listed anywhere when I booked the room. When we got there to check in, they wanted to charge me an additional 250 on top of the 360 I already paid because they had just updated the room we were staying in and this was insurance against any damages to the new room. I just wanted a nice weekend with my kids. Not to be robbed of $600 for an2 night stay at a hotel that was completely torn apart. Not happy at all.
Yöpyi 2 yötä heinäkuussa 2023
Sia vastasi 1.9.2023
I appreciate your feedback. We are working tirelessly to update and open as Holiday Inn in few weeks. I hope we are able to host you in near future.

2/10 Hirveä

Lynn

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Worse stay ever. Finally got out after the third night. Rude staff except for one young lady. Construction going on at the front, unsafe pathway into hotel. No pool, no dining area, no business area. Dust and dirt everywhere.
Yöpyi 8 yötä heinäkuussa 2023
Sia vastasi 1.9.2023
I would like to apologize for the inconvenience. We are working to open the hotel under IHG brand. All websites have updated information about ongoing constructions. I have chased our OTA partners to ensure this is the case. We hope to host you in the future once we are fully operational Holiday Inn,

8/10 Hyvä

kevin

Yöpyi 1 yön heinäkuussa 2023
Sia vastasi 1.9.2023
Thank you for rating us.

6/10 OK

maher, Brentwood

Liikematkailija
The property is under construction and Expedia does not inform you before you make the reservation. The rooms are brand new however the whole property is under renovation. Also the area doesn’t feel safe at all
Yöpyi 1 yön heinäkuussa 2023
Sia vastasi 1.9.2023
Thank you for highlighting this. I have taken immediate action to make sure all OTA partners and IHG website have updated information. We hope to host you in the future.

4/10 Huono

Brandon

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
It’s being remodeled and that’s great. Under construction with nothing available for break fast or the pool or anything that was advertised. Not cool. Linens appeared unchanged and had to request clean sheets and change them myself. Not cool. Staff didn’t offer to fix problem just let me handle it. Very poor service my opinion
Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

Ceceila

Yöpyi 4 yötä kesäkuussa 2023

6/10 OK

Brian Lunde

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Skulle have været lukket grundet renovering
Hotellet under renovering og meget beskidt efter håndværkere. Ingen hårtørrer på badeværelset og morgenmad var en lille brun pose udleveret to go, med tørre mini donot , æble, muffin og en müslibar. Man burde have haft lukket hptellet ned for renovering. Til gengæld skulle vi betale fuld pris for et halvt fungerende hotel. Masser af larm fra skænderier på gangene
Yöpyi 1 yön kesäkuussa 2023

2/10 Hirveä

Connie

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was under construction. It will be awesome when it’s done. But we could not stay with the construction mess. Would have been good to alert us to that before we arrived. Staff was very friendly and accommodating.
Yöpyi 1 yön toukokuussa 2023

2/10 Hirveä

Brittany

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The entire hotel is under construction. I was not made aware of it. They are only using the downstairs rooms and still working around them. They start construction at 7:30am. They offer a breakfast. If thats what you want to call it. Its a brown lunch bag with a fruit and a granola bar. I expressed my concerns about how poorly this was handled and they looked at me like i was a problem. I will not book here again.
Yöpyi 2 yötä toukokuussa 2023
Sia vastasi 26.5.2023
We sincerely apologize for the inconvenience caused by the ongoing renovation at our hotel. We understand that you were not informed about the construction prior to your stay, and we deeply regret any confusion caused. We are currently utilizing the available downstairs rooms while construction is underway, but we acknowledge that it can still be disruptive. Regarding the breakfast, we apologize if it did not meet your expectations. We appreciate your feedback and will take it into account for future improvements. We apologize for any miscommunication or perceived indifference from our staff. We hope you reconsider and give us another opportunity to provide you with a better experience in the future.Thank you

4/10 Huono

Tarkistettu asiakas

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
The hotel was undergoing some construction at the time so there was a lot of dust and some of the services were unavailable. I could have tolerated that, but then somebody barged into my room at 8am (without knocking), apparently unaware the room was occupied. Instead of apologizing and leaving, he stood there and asked me when I would be checking out. It was 8am - checkout was at noon! Needless to say, I checked out immediately and won/t be going back. Other than that the room was OK.
Yöpyi 1 yön toukokuussa 2023
Sia vastasi 26.5.2023
We deeply apologize for the inconvenience caused by the ongoing construction at our hotel. We regret that there was dust and some services were unavailable during your stay. We sincerely apologize for the intrusion into your room and the lack of proper communication from our staff. This incident is highly unacceptable, and we are taking immediate action to address this issue with our team. We understand your decision to check out early and assure you that we will work diligently to prevent such incidents in the future. We appreciate your feedback and hope you reconsider giving us another chance to provide you with a better experience.Thank you

6/10 OK

VERONICA

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Disappointed
The hotel was under construction. The website said nothing about that. No pool no breakfast except a grab and go bag. The employees were polite.
Yöpyi 1 yön toukokuussa 2023
Sia vastasi 26.5.2023
We apologize for the inconvenience caused by the ongoing construction at our hotel. We regret that the information regarding the renovation was not clearly communicated on our website. We understand your disappointment with the unavailability of certain amenities such as the pool and a full breakfast. We appreciate your kind words about our polite staff and assure you that we will work on improving our communication to ensure a better experience for our guests. Thank you for your feedback, and we hope to have the opportunity to serve you better in the future.Thank you

4/10 Huono

Nancy

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room was clean and newly remodeled. But the rest of the building was a construction area. No pool, no hot tub, no breakfast room. A bag with tiny apple, tiny muffin, and a granola bar. Should have posted that it’s being renovated and most services are not available.
Yöpyi 2 yötä huhtikuussa 2023
Sia vastasi 26.5.2023
We apologize for the inconvenience caused by the ongoing renovation at our hotel. We regret that the lack of information regarding the renovation and the unavailability of amenities such as the pool, hot tub, and breakfast room was not clearly communicated. We appreciate your feedback and will take it into consideration to improve our communication to guests. We are glad to hear that your room was clean and newly remodeled. We apologize for any inconvenience caused and hope to have the opportunity to provide you with a better experience in the future.Thank you

4/10 Huono

William

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Absolutely ridiculously poor service!
The huge deposit that was not disclosed to me at the time of booking and the incredibly horrible construction mess with drywall dust covering everything is unacceptable. This is the worst hotel experience I have ever had. Deposits and construction should be revealed at the time of booking so cupcake make informed decisions where they want to stay. This is the first time I have used Hotels.com and it will be the last.
Yöpyi 1 yön huhtikuussa 2023
GM vastasi 26.5.2023
We sincerely apologize for the inconvenience caused by the undisclosed deposit and the disruptive construction mess during your stay. We understand your frustration and acknowledge that this falls short of our standards. We apologize for any inconvenience caused by the lack of transparency in our booking process. Your feedback is valuable to us, and we will take it into consideration to improve our communication with guests. We apologize for your negative experience and hope you would reconsider giving us another chance to provide you with a better stay in the future.