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Arvostelut: Homewood Suites by Hilton Cleveland-Beachwood

3 out of 5
Homewood Suites by Hilton Cleveland-Beachwood
25725 Central Pkwy, Beachwood, OH

Arvostelut

9,2

Upea

Arvosana 10 - Loistava. 589 kautta 895 arvostelua" "
Arvosana 8 - Hyvä. 233 kautta 895 arvostelua" "
Arvosana 6 - OK. 45 kautta 895 arvostelua" "
Arvosana 4 - Huono. 17 kautta 895 arvostelua" "
Arvosana 2 - Hirveä. 11 kautta 895 arvostelua" "

9,2/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Beth

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
There was a strange loud wind noise from the hall that whistled in under the rooms door!!
Yöpyi 3 yötä huhtikuussa 2024

8/10 Hyvä

Julius, Webster

Staff could have been friendlier. It’s an ok property. Pool was dirty. Breakfast was good
Yöpyi 2 yötä huhtikuussa 2024
TM vastasi 15.4.2024
Thank you for your feedback and choosing to stay with us! It looks like we may have fallen short during your stay. When you have a moment please contact the hotel directly. We welcome any and all feedback as we utilize as a training opportunity to better ourselves and service. Thanks again!

10/10 Loistava

Neil

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed there with my family to observe the eclipse. Although they were busy with the eclipse, they accommodated an early check in for us. Hotel was clean, and they had decorations for the eclipse with some eclipse-themed snacks for the kids. Breakfast was good and they had complimentary snacks and drinks in the rooms. We enjoyed staying there.
Yöpyi 2 yötä huhtikuussa 2024
TM vastasi 15.4.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Shalome

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Enjoyed my stay.
Yöpyi 2 yötä huhtikuussa 2024
TM vastasi 15.4.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Tasha

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean
Yöpyi 1 yön huhtikuussa 2024
TM vastasi 6.4.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Hyvä

Lauma

Matkusti perheen kanssa
Nice benefits with room. Just did not underatans why garbage was not removwd moening of second day of stay. Oh well. Breakfast was great!!! People nice!
Yöpyi 2 yötä maaliskuussa 2024
TM vastasi 29.3.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize for the trash not being removed from your room. Your feedback has been shared with housekeeping so we can continue to make that a focus area. We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Kaija

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
TM vastasi 29.3.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Elizabeth

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, friendly staff.
Yöpyi 1 yön maaliskuussa 2024
TM vastasi 29.3.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 OK

Emily

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
The room was amazing but when we arrived around 4:30pm our room, as well as 5-6 other customer’s rooms, were NOT ready. Nothing was done about it other than having us wait in the lobby. We had children with us so waiting in the lobby for an extra amount of time after the check in time had passed was not acceptable.
Yöpyi 1 yön helmikuussa 2024
TM vastasi 18.3.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize that you had to wait for your room to be cleaned as we do our best to have as many rooms ready by 3pm but unfortunately, we fell short that day. We did address each guest individually if their room was not ready at 3pm. It looks like we were able to give you a complimentary upgrade from a 2 queen suite to a 2 bedroom suite for extra room and comfort for your family since your original room was not available right away. Thanks again!

10/10 Loistava

Beth

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff from check in to breakfast the next morning!
Yöpyi 1 yön maaliskuussa 2024
TM vastasi 2.3.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Hyvä

Gary

Nicely maintained property !
Yöpyi 2 yötä helmikuussa 2024

10/10 Loistava

Cynthia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
great
Yöpyi 3 yötä helmikuussa 2024
TM vastasi 24.2.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Jordan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and very nice staff.
Yöpyi 1 yön helmikuussa 2024
TM vastasi 24.2.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Jacqueline

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We have stayed here on more than one occasion and every time has been a great experience
Yöpyi 1 yön helmikuussa 2024
TM vastasi 24.2.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

VANESSA

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I absolutely loved the 2 bedroom suite!
Yöpyi 1 yön helmikuussa 2024
TM vastasi 24.2.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Todd

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a great stay here. Room (double bedroom/bath) was very spacious and nice. Every staff member we encountered was very friendly and helpful. Comfortable beds. Slept really well. No outside noise. The breakfast was incredible. So many choices, and it was all very good. The pool and Jacuzzi were great. It really was a great stay. Very highly recommended.
Yöpyi 1 yön helmikuussa 2024
TM vastasi 24.2.2024
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Matthew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
They text you throughout the stay to check on your satisfaction while you are still a guest.
Yöpyi 5 yötä tammikuussa 2024

10/10 Loistava

VIVIAN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
5 Star staff!
I only stayed for one night but I must acknowledge the friendliness and helpfulness of the staff. Every staff member I came in contact with was extremely pleasant. I really enjoyed Ms. Sunshine at breakfast. She takes pride in her job and makes sure to greet everyone in the morning. It felt just like home. The ladies is housekeeping were EXCEPTIONAL as well. Brany and Brittani were amazing. They do a phenominal job. Keira(sp) went above and beyond at check in. We wanted to find a place to eat nearby and made great recomendations. Overall a great place to stay and although I was there for leisure, I would definitely recommend for business travel due to the wonderful staff. 5STARS!
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Jacqueline

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024

6/10 OK

Terri

Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Danielle

Yöpyi 2 yötä joulukuussa 2023

10/10 Loistava

Regina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The hotel was great! Clean & extremely friendly staff. Shaq at the front desk was so nice & went above & beyond with kindness.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Cyntia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Zantaia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

John

Yöpyi 1 yön marraskuussa 2023
TM vastasi 24.11.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Mediocre facility with good potential
Great breakfast buffet. Rooms not thoroughly cleaned with litter and debris scattered around corners and nooks in the room.
Yöpyi 4 yötä marraskuussa 2023
Hotel Management vastasi 21.11.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here! I do apologize for the cleanliness issues that you experienced while staying with us and have shared your feedback with the housekeeping team to make this a focus to prevent it from happening again. Thanks again!

10/10 Loistava

Shanta

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Hotel Management vastasi 21.11.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

bassie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything was first class. Only draw back was the air freshner diffuser that made it very difficult to breathe.
Yöpyi 2 yötä marraskuussa 2023
TM vastasi 14.11.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize that you didn't like the air fresheners we have in some of our public areas. We do have them set at the lowest setting as we know that it could affect everyone differently. Thanks again!

10/10 Loistava

Kayla

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä marraskuussa 2023
TM vastasi 10.11.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Victoria

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
TM vastasi 10.11.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 OK

Joseph

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We came for a get away and the pool and hot tub was over run by kids with no supervision and they kept letting other kids sneak in the back door to swim. When my husband and I tried to relax in the hot tub the kids kept shutting off the bubbles and wanted us to leave.
Yöpyi 1 yön marraskuussa 2023
TM vastasi 18.11.2023
Thank you for your feedback and choosing to stay with us! We see a lot of families on the weekends and during this time of year. We do our best to monitor with wristbands and walking the area. I apologize that you and your husband weren't able to fully enjoy to pool and hot tub area. Thanks again!

10/10 Loistava

Robert

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä lokakuussa 2023
TM vastasi 21.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Hyvä

Jessica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There was a nice size heated pool but the hot tub was very small. Our room was clean. My only complaint about the room itself was the bed. The fitted sheet mattress protector did not seem to fit the mattress and kept slipping off the corners. Decent hot breakfast in the morning. It was convenient that there was a restaurant right across from the hotel.
Yöpyi 1 yön lokakuussa 2023
TM vastasi 16.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I apologize that the bedding kept sliding off the bed. I have shared your feedback with the housekeeping team to ensure we are catching this. We can’t wait to welcome you home again soon! Thanks again!

8/10 Hyvä

Rita

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was fine except a dog was in the room next to ours. We heard the dog bark when we entered the room and then again later. I went to the desk to inform them and the clerk said she would call the occupants of that room. We should have been informed that the room next to ours was open for dogs. We would have asked for another room.
Yöpyi 2 yötä syyskuussa 2023
TM vastasi 13.10.2023
Thank you for your feedback and choosing to stay with us! I apologize that you heard a dog bark near your room as we are 100% pet friendly hotel. We do have pet a policy that any guest traveling with their fur baby signs when checking in. I'm glad to hear that we were able to contact owners and there weren't any further on going issues. Thanks again!

10/10 Loistava

Joseph, Denver

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä lokakuussa 2023
TM vastasi 13.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Benjamin

Yöpyi 2 yötä lokakuussa 2023
TM vastasi 28.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

6/10 OK

Rosalyn

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
It was ok but beyond the surface needs a deepclean
The hotel is nice and in a good location. The pool was nice and enjoyable. For one night it was ok but for the price it needs a deep clean.
Ripped
Stain on couch
Fold out bed dirty
Yöpyi 1 yön lokakuussa 2023
TM vastasi 10.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here! I apologize for the cleanliness issues you experienced while staying with us and have shared your feedback and pictures with the housekeeping team to make this a focus. Thanks again!

10/10 Loistava

Brittany

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Hotel Management vastasi 4.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Kortney

Yöpyi 1 yön syyskuussa 2023
TM vastasi 21.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Safe, clean convenient property.
Yöpyi 5 yötä syyskuussa 2023
TM vastasi 16.9.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Francisco

Yöpyi 1 yön syyskuussa 2023
Hotel Management vastasi 4.10.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Michelle

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The manager and head chef are awesome. Thank you both!
Yöpyi 2 yötä elokuussa 2023
TM vastasi 4.9.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! Thank you for your kind words about the staff, we truly have an amazing team here. We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Francisco

Yöpyi 1 yön elokuussa 2023
TM vastasi 22.9.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

8/10 Hyvä

Katie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very nice. good breakfast excellent location for my conference Only downside was no shampoo/ conditioner in room
Yöpyi 2 yötä elokuussa 2023
TM vastasi 31.8.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! I'm sorry to hear about your shampoo and conditioner, we have recently switched to bulk items that are on the shower wall. I will share your feedback with housekeeping to ensure that we are changing out the bulk bottles when empty. We can’t wait to welcome you home again soon! Thanks again!

8/10 Hyvä

John

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Crowding during check up was a problem.
Yöpyi 2 yötä elokuussa 2023
TM vastasi 26.8.2023
Thank you for your feedback and choosing to stay with us! I apologize for the crowding. If you have a moment please contact the hotel directly as we would love to hear more about your experience. We appreciate any and all feedback to better our service to our guests. Thanks again!

10/10 Loistava

Karilee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The friendliest people!
Had a lovely stay with family. The hotel was clean, comfortable, and the people were wonderful.
Yöpyi 2 yötä elokuussa 2023
TM vastasi 19.8.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! Thank you for your kind words about our staff! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Myrica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä elokuussa 2023
TM vastasi 14.8.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

David, Annandale

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä elokuussa 2023
TM vastasi 14.8.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!

10/10 Loistava

Myrica

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä elokuussa 2023
TM vastasi 9.8.2023
Thank you for your feedback and choosing to stay with us! We are so glad to hear that you enjoyed your time here and we were able to make you comfortable! We can’t wait to welcome you home again soon! Thanks again!