First, we stayed at this hotel because all other first choices were sold out. I was grateful that I was able to get a non-smoking room with queen beds for my family of four. So, I gave poor or disappointed ratings for this hotel for many reasons. Upon arrival, several groups of people were hanging around the parking lot near the entrance smoking pot. Elevator to the second floor was sopping wet from teens going in and out from the pool (floor was warping). When we finally got to our room to flick on the lights, they were not working. Restroom light and one small lamp at the opposite end of the room were the only ones working. Bedside light and plug/usb sockets not working. TV remote had dead batteries. The beds were made, but only had sheets-no blankets. One bed had 3 small mangled or misshapen pillows that were the size of a small square decorative pillow. Upon further inspection, it seemed as if they had been washed in a machine (good thing) but not shaped or fluffed back to normal. In a drawer, I found a smoke detector which prompted me to look up at the wall and sure enough battery compartment wires were sticking out where it had been removed. Also, a refrigerator in the room was not working. It was on, but never cooled our drinks. Finally, the AC didn’t seem to be blowing hard enough as the room didn’t cool down very much even though it was set to 60.