8/10 Hyvä
Tarkistettu asiakas
Matkusti perheen kanssa
20.1.2023
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Almost perfect, but basic things need to be ok!
The hotel is located next to The Walk which was important for us. The buildings next to the hotel shade the pool and beach, so you can’t enjoy the pool during the cooler months. You can find a nice spot on the beach though, if you are willing to stay on the sand and move places during the day.
The staff at breakfast are amazing - thank you! We had lovely breakfast every day.
We had some issues with housekeeping. 5 people staying and we only had beds for 4 upon arrival after midnight with kids. This was fixed quickly with a free extra bed. We only had 3-4 towels some days even though we needed 5 towels… Small things, but they matter - we needed fresh towels for all of us after the pool and the beach in the afternoons!
For some reason on our 2nd and 3rd day, our room was not cleaned, and the second of those was my mother’s birthday. The staff brought her cake during the breakfast and then again after a late cleaning with balloons. These extras are of course really nice, but more important for us are the little things like cleaning during the day (so that you do not have to ask or wait for it) with the right amount of towels, coffee pods etc.
On our 1st day we were asked to go outside next to the roundabout to get a taxi ourselves by the lady at the customer relations desk. Apparently it was nearly impossible to get a taxi at 4-9pm. So we took the hotel’s or some other company’s car with driver at these hours. Getting back with a taxi was never a problem.
Tarkistettu asiakas
Yöpyi 8 yötä tammikuussa 2023
