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Arvostelut: Extended Stay America Suites Great Falls Missouri River

2.5 out of 5

Arvostelut

7,4

Hyvä

Arvosana 10 - Loistava. 289 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 312 kautta 1000 arvostelua" "
Arvosana 6 - OK. 207 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 117 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 75 kautta 1000 arvostelua" "

7,8/10

Siisteys

7,8/10

Henkilökunta ja palvelu

6,4/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

7,6/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

orville

Matkusti ryhmän kanssa
Expected a breakfast but ended up with basically nothing!
Yöpyi 1 yön huhtikuussa 2024
Hotel Management vastasi 10.4.2024
Dear Orville, Thank you for choosing us and for taking the time to leave a review. We apologize for any inconvenience during your breakfast experience. Your feedback is valuable, and we will work diligently to ensure a consistently satisfying breakfast for all our guests. We appreciate your understanding and hope you were still able to enjoy your stay with us. It was our pleasure accommodating you, and we hope to have another opportunity to welcome you back soon.Sincerely,Hotel Management

6/10 OK

Mary Ellen

Hyvää: Henkilökunta ja palvelu
I felt bad for the staff, they were scrambling because the card maker for the doors got fried in a power surge. They were very busy letting visitors into their rooms which made them frazzled at times. The room was clean I was disappointed with coffee and a packet if oatmeal and a packaged muffin. This is not what I consider a continental breakfast.
Yöpyi 2 yötä huhtikuussa 2024
Hotel Management vastasi 7.4.2024
Dear Mary Ellen, We appreciate your feedback and apologize for the inconvenience caused by the card maker issue. Your concerns regarding breakfast offerings are duly noted, and we regret any disappointment it may have caused. Rest assured, we will review our offerings to ensure they meet the expectations of our guests. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfactory experience in the future.Sincerely,Hotel Management

8/10 Hyvä

Eric

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Advertised as free breakfast and it was a coffee service with muffin. Not even good coffee or muffin😏
Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 31.3.2024
Dear Eric, Thank you for choosing Extended Stay America. It is nice to know you had a good stay and enjoyed your time. However, we are sorry for the inconvenience caused by the breakfast choices; we will discuss this with the concerned team for further improvement. We would love to host your trip with us with a memorable experience again. Please join us soon. Sincerely,Hotel Management

8/10 Hyvä

Craig

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024

2/10 Hirveä

Chelsey

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Fire alarm went off 3 different times in the middle of the night...the hallways smelled like Marijuana. People were up and being loud all night long. It was the worst night of sleep I have ever had!
Yöpyi 1 yön maaliskuussa 2024
Hotel Management vastasi 25.3.2024
Dear Chelsey, Thank you for sharing your experience about your stay with us. We sincerely apologize for the disturbance caused by the fire alarm during your stay. Your comfort and safety are our top priorities, and we regret any inconvenience caused by this unexpected occurrence. Additionally, we apologize for the odor in the hallways and the disturbance from other guests. We take these matters seriously and will address them promptly to prevent similar incidents in the future. Please know that your feedback is invaluable to us as we strive to improve our services and ensure a peaceful environment for all our guests. We hope you consider giving us another opportunity to provide you with a much-improved experience in the future. Sincerely,Hotel Management

8/10 Hyvä

Jan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Comfortable and clean.
Yöpyi 1 yön maaliskuussa 2024
Hotel Management vastasi 21.3.2024
Dear Jan, Thank you for the generous review of Extended Stay America. We are thrilled to read about your stay and how much you enjoyed our clean and relaxing accommodations. We work hard to deliver a satisfying experience for all of our guests, and we very much appreciate you recognizing our efforts. Thank you once more; we look forward to hosting you again soon.Sincerely,Hotel Management

2/10 Hirveä

Kyla

Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Dane

Hyvää: Palvelut/mukavuudet
Easy check in with great Customer Service along with spacious rooms
Yöpyi 1 yön maaliskuussa 2024
Hotel Management vastasi 13.3.2024
Dear Dane, We are delighted to hear that you had a positive experience at Extended Stay America! We strive to provide excellent customer service and spacious accommodations. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay soon.Sincerely,Hotel Management

8/10 Hyvä

Weston

Matkusti kumppanin kanssa
Hyvää: Siisteys
Decent location. No breakfast. Quiet and relaxig
Yöpyi 2 yötä maaliskuussa 2024

6/10 OK

Gerald

Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

sharon

Yöpyi 4 yötä maaliskuussa 2024

6/10 OK

Richard

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
the hallways smelled like pot
Yöpyi 2 yötä maaliskuussa 2024
Hotel Management vastasi 11.3.2024
Dear Richard, Thank you for reviewing your stay. We are happy your overall experience was pleasant. However, we want to apologize for any concerns which kept it from being perfect. We appreciate you choosing our hotel and hope you will allow us another opportunity to accommodate you whenever your travels bring you to our area.Sincerely,Hotel Management

10/10 Loistava

Meghan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was great.
Yöpyi 1 yön maaliskuussa 2024

2/10 Hirveä

Adrienne

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This has been a horrible experience. We got to our room and there are NO plates, silverware, pots, pans, mugs, coffeemaker NOTHING! I went down to the front desk after check in and they gave me a tub with two plates, two mugs, two plastic cups and a silverware tray. I opened it after we got back from dinner and the silverware was filthy! I took pictures of it and will be posting it on Google Reviews as well as here. I took the tub of filthiness back to the front desk and was offered a very lame apology....oh and a coffee maker...but I wouldn't use any kitchen items in this place. Also, once the perfume-y fragrance they must spray in the room wore off, it is clear that people have smoked in this room. SO NOT WORTH IT! I should have paid a little more to stay at a DECENT place. Wish I could get a refund and I haven't even slept in the room yet!
Yöpyi 1 yön maaliskuussa 2024
Hotel Management vastasi 3.3.2024
Dear Adrienne, We sincerely apologize for the unacceptable experience you encountered during your recent stay. Your feedback regarding the lack of kitchen amenities and cleanliness issues is highly concerning, and we apologize for any inconvenience caused. We understand your frustration and disappointment, and we assure you that your concerns will be addressed with our team to prevent such incidents from happening in the future. We value your feedback as it helps us improve our services, and we invite you to give us another chance to provide you with the exceptional experience you deserve. Thank you for bringing this to our attention.Sincerely,Hotel Management

10/10 Loistava

Gene

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No issues, great place to stay
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 2.3.2024
Dear Gene, Thank you for choosing the Great Falls Missouri River and sharing your experience. We are thrilled you had a fantastic experience at Extended Stay America! Providing a seamless stay is our priority, and we're delighted you enjoyed your time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another great stay soon!Sincerely,Hotel Management

8/10 Hyvä

Ed

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Units have full size fridge
Yöpyi 2 yötä helmikuussa 2024

10/10 Loistava

Keana

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cozy
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 26.2.2024
Dear Keana, We are pleased everything went great for you during your visit to our city. It is nice knowing our clean and comfortable rooms gave you a good night's sleep. Thank you for choosing Extended Stay America, and we look forward to your next stay.Sincerely,Hotel Management

8/10 Hyvä

Dwayne

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice stay. Just like a second home.
Yöpyi 4 yötä helmikuussa 2024

8/10 Hyvä

Jeff

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Nicholas, Black Hawk

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Nice rooom. They list breakfast as an amenity, it is not. They had little store bought muffins, in the package, and bad coffee. That’s it.
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 23.2.2024
Dear Nicholas, Thank you for being our guest. It is nice you were pleased with your room and had a satisfactory stay. However, we understand your disappointment with the breakfast choices not liking to your taste. We would share your comments with the concerned individuals for further upgrades as our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management

8/10 Hyvä

Angela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was clean and a decent and cheap place to stay. The only downfall was that we made reservations over a month ago and when we got there they only had 3 rooms left on the top floor and their elevator didn’t work. Other than that nice place to stay.
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Wendell

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a very spacious room with a kitchenette. It would be ideal for stays of more than a day or two.
Yöpyi 1 yön helmikuussa 2024
Hotel Management vastasi 7.2.2024
Dear Wendell, We appreciate you taking the time to write a review about your stay with us at Extended Stay America. It's great to hear you enjoyed your spacious suite, fully equipped kitchen, and friendly hospitality. Every team member is committed to ensuring our guests have an excellent stay, so thank you for recognizing their efforts. We will be sure to share your compliments with them. It was such a joy to be included in your travel plans, and we hope you will be back to see us again soon.Sincerely,Hotel Management

4/10 Huono

Michael

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
We stayed 11 nights and the elevator was out of order the whole time and the first floor was full. The staff were apologetic but no repairman ever came.
Hotel Management vastasi 7.2.2024
Dear Michael, Thank you for being our guest and for your valuable feedback. We aim to provide every guest with an exceptional stay, and we are sorry this was not your experience. We want to apologize for the issues you had with our elevators during your visit. We certainly understand your frustration and are very sorry for the temporary inconvenience. We will address this appropriately, and we want you to know we are very grateful for your patience. We always appreciate hearing from our guests, and we hope you will stay with us again for the revitalizing experience you deserve.Sincerely,Hotel Management

10/10 Loistava

Angie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great customer service, clean room, very happy with our stay.
Yöpyi 2 yötä tammikuussa 2024

2/10 Hirveä

Carrie

Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Helene

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super clean and quiet. Helpful efficient staff.
Yöpyi 1 yön tammikuussa 2024

6/10 OK

Dayna

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Clean and reasonable price. Twice my room key would not work to access my room, and had another guest access my room when he was given access in error by the front desk.
Yöpyi 2 yötä tammikuussa 2024
Hotel Management vastasi 29.1.2024
Dear Dayna, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services and appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

6/10 OK

Ann, Swanton

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Let me start by saying every staff member was wonderful, especially Jose and Missy! I specifically booked this hotel b/c it advertised free breakfast and it had a kitchenette. A muffin and coffee is not breakfast. I was staying for 3 nights. My first room was clean but had a very weird not clean looking shower and there were cigarette burn stains on the bathroom counter. The countertop in the kitchenette were falling off in places and left hanging there and the countertop was stained. Jose graciously gave me another room. This one was much better aside from the heater fan in the second room was extremely loud. I made due and was fine with it for fear of changing rooms again and getting a room like the first one. I liked it had a table and chairs so my son and I could eat and play games in the room. The chairs were disgustingly stained so we covered them with towels, it was fine. My only real complaint, I don’t want to be that person (and yes I am fun at parties) but the smell of pot every night right outside my room was ridiculous. It is supposed to be a non-smoking property. Pot is legal in Montana so I just wish people would take it outside. Very on the fence if I will stay again next time I am in town.
Yöpyi 3 yötä tammikuussa 2024
Hotel Management vastasi 30.1.2024
Dear Ann, Thank you for taking the time to give us feedback about your recent stay. It was certainly disappointing to read about the issues that you experienced. Your concerns have been shared with our team, and we will ensure this does not happen again. We appreciate your comments about what you enjoyed during your visit, most notably our staff. We look forward to welcoming you back the next time you are here. Sincerely,Hotel Management

4/10 Huono

Kayla

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ok, initial thoughts when entering the building …. This place WREAKS of marijuana. I had my children with me, mind you. The front desk gentleman did not look me in the eye once, nor smile, nor be friendly. Asked for my name and ID and so on. We got in the elevator… it sounded terrible and I thought for sure we were going to end up stuck in the thing. Walked into the room and very uncleanly. SO HOT in the room and temperature controls not working correctly. Let’s just say it was a long night. People up all night surrounding our room, talking, partying. Would NOT recommend this hotel to anyone.
Yöpyi 1 yön tammikuussa 2024
Hotel Management vastasi 22.1.2024
Dear Kayla, Thank you for your recent review of your stay at our hotel. We apologize for any inconvenience you caused. Our main goal is to offer an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret this was not your experience. We have shared your feedback with our team so these issues do not happen again. Thank you again for your candid feedback; we cannot improve without it. We look forward to having you stay with us again so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management

10/10 Loistava

Andre

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

kevin

Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Jeremiah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
You guys are doing a great job with cleaning and keeping the hotel safe
Yöpyi 1 yön joulukuussa 2023
Hotel Management vastasi 10.1.2024
Dear Jeremiah, Thank you for choosing us. We are very glad you had a great experience at our hotel. We love what we do, but recognition for a well-done job is always excellent! We will share your compliments with our staff, and we hope to have the honor of hosting you again soon here at Extended Stay America.Sincerely,Hotel Management

10/10 Loistava

chris, Calgary

Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

daune

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We like staying at this hotel. It is our preferred choice
Yöpyi 1 yön joulukuussa 2023
Hotel Management vastasi 31.1.2024
Dear daune, Thank you for choosing Extended Stay America and for your fantastic review. We take pride in offering outstanding service to all our guests, and we are glad to know our team exceeded your expectations. We appreciate all of your feedback and look forward to your next visit. All the best.Sincerely,Hotel Management

10/10 Loistava

Dan

Matkusti lemmikkien kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Evening Drew

Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Its was a fun.
Yöpyi 2 yötä joulukuussa 2023

2/10 Hirveä

Ali, Edmonton

Yöpyi 1 yön joulukuussa 2023

6/10 OK

Orv

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

shelley

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The towels were crunchy but everything else was nice. The price was good and staff was nice.
Hotel Management vastasi 12.12.2023
Dear shelley, Thank you for your kind review; we are pleased to read how much you enjoyed your stay at Extended Stay America. Our goal is to deliver excellent value at a great price, so it is lovely to know this was your experience. We believe that fresh, comfortable accommodations and excellent customer service make us a perfect choice. We appreciate your business and hope to welcome you again the next time you're in the area.Sincerely,Hotel Management

10/10 Loistava

Sabrina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing stay. We will be back
I will be staying here again on my next trip to greatfalls! The desk staff I encountered were so amazing and accommodating especially the lady working the day shift! It was a little dusty in the room but overall so cozy!
Yöpyi 1 yön joulukuussa 2023

6/10 OK

Kenneth

Ok room. Budget price and lodging was also budget. Clean, comfortable but below average quality
Yöpyi 1 yön joulukuussa 2023
Hotel Management vastasi 7.12.2023
Dear Kenneth, It was a pleasure to read your review about your experience. Our primary focus is on offering our guests comfortable accommodations at reasonable rates, so we are thrilled to have earned your high rating. We apologize for not exceeding your expectations during your visit, and we hope you will come back so we can provide you with the exceptional experience for which we are known. It was our pleasure hosting you, and we look forward to your next visit.Sincerely,Hotel Management

10/10 Loistava

Scott

Hyvää: Henkilökunta ja palvelu
Friendly staff. Helpful.
Yöpyi 1 yön joulukuussa 2023
Hotel Management vastasi 7.12.2023
Dear Scott, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you for your candid feedback. We hope to be your hotel of choice every time you visit here.Sincerely,Hotel Management

10/10 Loistava

Melissa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Was a nice hotel. Easy access and the dog loved it. Always nice to fine a good pet friendly hotel.
Yöpyi 1 yön marraskuussa 2023

4/10 Huono

Phyllis

Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Vernon

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything is first rate. Room nice, staff helpful..very good
Yöpyi 1 yön marraskuussa 2023
Hotel Management vastasi 29.11.2023
Dear Vernon, We appreciate you choosing Extended Stay America and are thrilled to know how much you enjoyed your stay. Our team works hard to make our hotel the best place to stay in the area, so thank you for recognizing our efforts. We hope to have the opportunity to welcome you back in the future. Sincerely,Hotel Management

10/10 Loistava

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Jose

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good place, meet my needs and staff were friendly.
Yöpyi 5 yötä marraskuussa 2023

10/10 Loistava

Grace

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä marraskuussa 2023

2/10 Hirveä

Henry Van't

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I am leaving
Yöpyi 1 yön marraskuussa 2023
Hotel Management vastasi 11.11.2023
Dear Henry, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management