8/10 Hyvä
Ahmed
Matkusti kumppanin kanssa
25.2.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
We stayed at Champney’s Tring for 2 nights.
The staff are friendly, welcoming and helpful however it felt understaffed.
Using the website to book treatments was clunky and no one picked up the phone.
The spa area and facilities themselves are good and clean.
One of the waterbeds was leaking, we informed staff but it was not quickly cordoned off leaving other guests to also get covered by the contents.
The view from the bedroom faced towards the gardens which was lovely. The bedrooms are clean but dated and could do with upgrading. The bed was awful, it comprised of 2 single mattresses pushed together. These were uneven and saggy making you roll to one side. It left me with a sore shoulder, back and neck, not what you hope for when staying at a spa resort.
There was lots of noise from the cleaners in the morning.
The restaurant area looks great. Again this area is understaffed making service slow; food and crockery would run out and not get topped up.
Champneys needs to improve staffing and upgrade the corridors and rooms.
Ahmed
Yöpyi 2 yötä helmikuussa 2024