Käytävä

Arvostelut: Hitchin Priory

3.5 out of 5
Hitchin Priory
Tilehouse Street, Hitchin, England

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 20 kautta 89 arvostelua" "
Arvosana 8 - Hyvä. 34 kautta 89 arvostelua" "
Arvosana 6 - OK. 18 kautta 89 arvostelua" "
Arvosana 4 - Huono. 11 kautta 89 arvostelua" "
Arvosana 2 - Hirveä. 6 kautta 89 arvostelua" "

7,8/10

Siisteys

8,2/10

Henkilökunta ja palvelu

6,2/10

Palvelut/mukavuudet

6,4/10

Majoituspaikan kunto ja tilat

Arvostelut

4/10 Huono

Tarkistettu asiakas

Huonoa: Siisteys ja henkilökunta ja palvelu
Not somewhere I’d stay again
Had to move rooms once as no TV 2nd room, wrapper found in room on radiator so unconvinced on level of clean. No headboard on the bed so sat up against the wall with the one pillow available Earliest breakfast 08:00 so despite paying with the booking was unable to get food before having to leave for work.
Yöpyi 1 yön lokakuussa 2020

10/10 Loistava

Alexandra

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2020
Reception Manager vastasi 30.10.2020
Thank you for the 10 out of 10 Alexandra. We're delighted to see your stay was excellent. We look forward to seeing you again in future.

10/10 Loistava

Paul

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Stunning location
Stunning hotel set in a beautiful setting. Fantastic food and great staff
Yöpyi 1 yön lokakuussa 2020
Reception Manager vastasi 23.10.2020
Thank you for your kind words Paul. We are delighted to hear that your stay was a 10 out of 10. We hope to see you againin the future. Thank you for staying with us.

8/10 Hyvä

John

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2020
Reception Manager vastasi 19.10.2020
Thank you for the review John, we're glad to see you're stay was positive! Thank you for staying with us and we hope to see you again in the future.

4/10 Huono

Dylan

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2020
Reception vastasi 17.10.2020
Thank you for leaveing a review score and for staying with us.

8/10 Hyvä

John, Grimsby

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The hotel staff made every effort to make our trip a success. The food we had was excellent. On the negative side: I paid extra for a large double room to enable my wife and I to have room to sit in view of restricted movement within the hotel. Our room was large but the space was taken up by an extra bed and we only had one chair! I wanted to book a meal in advance but the hotel's meal booking system told me there were no places available. When we got there we could have booked any time. The hotel needs to provide much more accurate information before guests arrive.
Yöpyi 3 yötä lokakuussa 2020
Reception Manager vastasi 12.10.2020
Hi John, thank you for taking the time to provide us with a review. We appreciate all feedback. We're delighted to hear that the staff went above and beyond for you. I will also pass your comments about the food onto our chef, we're glad to hear you enjoyed your meal. Please accept our apologies that the room did not meet your expectations. We are always happy to help our guests find a room which is more comfortable for them if they have any issues. In regards to booking the restaurant online we have rectified the issue with your help and the system is now working correctly, we apologise for the inconvenience. We will also endeavour to make the information more readily available for bookers going forward. Thank you John, we hope to see you again in the future.

10/10 Loistava

Martin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
on hotel
Amazing old priory building. Service first class. Wonderful hotel.
Yöpyi 1 yön syyskuussa 2020
Luke vastasi 18.9.2020
Thank you, we greatly appreciate the feedback. We're thrilled you enjoyed your stay and hope to see you again in the future.

6/10 OK

alex

Matkusti ryhmän kanssa
Hyvää: Siisteys
Safe place to stay during COVID
Great COVID precautions- felt very safe there. The down side of this was that service was slow but we accept this at these times. What would have been a stunning building has been somewhat wrecked with not so modern alterations/additions which is sad. Fantastic location & grounds.
Yöpyi 1 yön syyskuussa 2020
Luke vastasi 18.9.2020
We're happy to hear you think we're doing well during the current COVID situation. Before we had the properties closure back in march we were in the middle of a refurbishment plan, unfortunately we were not able to complete this. We hope to contiinue from where we left of soon. Thank yo for staying with us and we hope to see you again in the future

8/10 Hyvä

Michele, St Mary's Bay Kent

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was beautiful and a very convenient location
Yöpyi 1 yön syyskuussa 2020
Luke vastasi 18.9.2020
Thank you we greatly value your feedback. We hope to see you again in the future.

8/10 Hyvä

Neil, Uk

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent slice of history to stay in, grounds were beautiful and peaceful. Nothing was too much trouble for the staff. A special mention for Luke who made our stay even better
Yöpyi 2 yötä syyskuussa 2020
Reception Manager vastasi 19.9.2020
It's great to hear that your stay was enjoyable and our staff helped to make it even better. We hope to see you again in the future.

6/10 OK

Anthony

Hyvää: Huoneen mukavuus
Quiet night but room tired and really ready?
It was the first week since reopening post Covid lockdown and things were clearly still working up. Bed very comfortable and room quiet - major pluses for us. Surprised that things not quite working such as shaver socket, dripping hot water tap in sink, door lock took a lot of twirling before it engaged, wet patches on carpet in entrance part of room - perhaps recent cleaning that had not dried properly. All reported as leaving to local management for attention. Shower easily controllable and good flow Breakfast (Hotels.com clients asked to pay extra) - delivered to rooms currently - asked when we wanted it said 9:00, suggested it'd be busy we said OK 9:15, by 9:30 had not arrived so called, told on way, when still not there 9:45 rang again to chase. Eventually delivered 10:00. Not all expected contents as advertised - no fruit or cereal, nor milk for coffee / cereal. Enjoyed bacon bap albeit coolish - room a long way from reception and kitchen. We solved mystery of where our previous breakfast had been delivered to on way out - a bag clearly labelled for 41 sitting on floor outside 47 On site Parking arrangements (400 yards from hotel) OK too Double billed - I said I thought I had already paid but assured not, sorted out once returned home and in doing so hotel promptly refunded duplicated charge + most of supplement we were charged for breakfast. Restaurant and bar unused as an overnight to save driving home after a meal in a favourite local restaurant
Yöpyi 1 yön syyskuussa 2020
Reception Manager vastasi 24.9.2020
Hi Anthony, thank you for taking the time to provide us with feedback. We're happy to see that you found the bed comfortable and had a good nights sleep. We appreciate that you reported the issues that you noticed too, ,maintenance has been informed and we are in the process of rectifying them. Please accept our apologies for the breakfast mix-up. We have since changed how breakfast functions and we now offer plated breakfast in the main restaurant via bookable time slots as too avoid overcrowding in line with government recommendations. We hope to welcome you back in future with a better stay and should you wish to book again please contact us directly (details on our website) for the best deals. Thank you for staying with us Anthony.

8/10 Hyvä

Emma

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Super hotel.
Delightful hotel. Beautiful room in the old coach house with door straight to the outside. Very peaceful place and helpful members of staff.
Yöpyi 2 yötä maaliskuussa 2020

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön maaliskuussa 2020

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön maaliskuussa 2020

4/10 Huono

Tarkistettu asiakas

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
A tired out and run down hotel
The main building itself looks nice but the annex is in a very poor state with patchy paintwork, exteremly thin walls and a lumpy and uncomfortable bed. The staff were friendly but in general the whole place is a bit run down and poor value for money. We wont be staying again any time soon!
Yöpyi 1 yön helmikuussa 2020

6/10 OK

Steven

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Stopover
Bed very hard, room very dated in need of upgrade
Yöpyi 1 yön helmikuussa 2020

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tired, disappointing, basic & needs major refurb
Hotel very tired, and just doesn’t resemble the photos advertised in the slightest. From the moment we arrived in the car park, which was covered with parking warning signage, we were sceptical. Polite and pleasant staff checked us in, but then allocated us a room which, at best could be described as tired, dilapidated and basic. The whole annex in which the room was housed felt dated; the walls covered in dots and dabs of paint covering old marks etc; the carpet threadbare and the room looked more 1980s than 2020s. It really didn’t stand up against its price tag, when a comparable price got a clean, modern and more relaxing double room at a nearby Premier Inn. We opted not to stay the night in the end - as we just didn’t feel comfortable, though credit to the staff they were apologetic for the inconvenience. Couldn’t fault them, simply the hotel and dated facilities.
Yöpyi 1 yön tammikuussa 2020

8/10 Hyvä

ian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2019
Reception vastasi 11.1.2020
Thank you for staying with us. We are glad to see your stay was satisfactory.

8/10 Hyvä

Simon

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2019
Reception vastasi 11.1.2020
Thank you for staying with us. We are glad to see your stay was satisfactory.

6/10 OK

Sean

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2019
Reception vastasi 11.1.2020
Thank you for staying with us. Is there anything we could have done better during your stay?

10/10 Loistava

Stu

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2019
Reception Manager vastasi 29.12.2019
Thank you for the 10 out of 10 score and thank you for staying with us.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff manning the Reception were excellent, and very good quiet night's sleep. (I found the pillows were perfect for me).
Yöpyi 1 yön joulukuussa 2019
Reception Manager vastasi 29.12.2019
it's great to hear that you found the staff to be excellent, I will pass on your kind words to them. Thank you for staying with us and we hope to see you again in the future.

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I had a great experience. Thank you. ...............
Yöpyi 1 yön joulukuussa 2019
Reception Manager vastasi 29.12.2019
We're pleased to hear this, thank you for staying with us.

8/10 Hyvä

Thomas

Yöpyi 1 yön joulukuussa 2019

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Beautiful building in an amazing setting, nicely decorated in the public areas and evidently maintained with care and high standards. But... breakfast was completely self-service and the two toasters only worked at half their capacity: 4 of the 8 toasting slots failed to heat up. The demand for toast is always high, so this created an impression of inefficiency and/or carelessness. My ‘economy single room’ contained the most uncomfortable bed l’ve ever paid to sleep in. The spavined springs complained with every movement, and a ratty old duvet had been inserted under the mattress protector in an effort to reduce the impact of lumps and failed suspension. I’ve seen better at the tip! All this came to light when l remade the bed, which was necessary because the bottom sheet lifted off when l turned back the upper duvet. It hasn’t been tucked in, let alone made with hospital corners. Overall, a class act spoilt by a couple of false economies!
Yöpyi 1 yön joulukuussa 2019

10/10 Loistava

Paul

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Helpful friendly staff Great location Nice bright clean room Good Breakfast Have stayed before , will be staying again
Yöpyi 1 yön marraskuussa 2019
Reception Manager vastasi 9.12.2019
Thank you for the feedback Paul, we're pleased to see your stay was a 10 out of 10! We look forward to seeing you again in the future.

8/10 Hyvä

Jules, North West

Liikematkailija
Hyvää: Henkilökunta ja palvelu
The main property has character although bedrooms need more care and attention
Yöpyi 1 yön marraskuussa 2019
Reception Manager vastasi 28.11.2019
Thank you for the feedback Jules. We are currently refurbishing all of our bedrooms and we hope to have this complete next year. It would be great if you could come back and give our refurbished rooms another chance! Thank you for staying with us.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
This hotel is in need of updating and looks tired.
Yöpyi 1 yön marraskuussa 2019
Reception Manager vastasi 12.11.2019
Thank you for the feedback. We have yearly refurbishment of public areas, which includes painting and carpet replacement. Also we are in the process of refurbishing all of our rooms and we hope to have this completed by early next year. However we are somewhat limited when it comes to refurbishment in the main house due to it being a Grade A listed building.

2/10 Hirveä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The grandure of the main building, location to town centre
Yöpyi 4 yötä marraskuussa 2019
Reception Manager vastasi 9.11.2019
It's unfortunate to hear that your stay with us was terrible. We would greatly appreciate it if you could get in touch with us regarding the negative aspects of your stay. We are unable to rectify any issues our guests face if we do not know what they are. Thank you.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2019
Reception vastasi 7.11.2019
Thank you for the rating.

8/10 Hyvä

Melanie

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Great location,wonderful historical context.
Pretty and historical location along side a pretty village. Great breakfast, Rooms very basic but good size and clean.
Yöpyi 2 yötä lokakuussa 2019
Reception Manager vastasi 31.10.2019
Thank you for the feedback. We are currently in the process of refurbishing our rooms and hope to have this finished by early next year. We look forward to seeing you again in the future, King regards.

4/10 Huono

Emelie

Yöpyi 1 yön lokakuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2019
Reception Manager vastasi 24.10.2019
Thank you for the positive review

8/10 Hyvä

Richard

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2019
Reception Manager vastasi 24.10.2019
Thank you for the positive review

4/10 Huono

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
The front desk was not a friendly start. We were a bit early and the gentleman said we were too early, didnt check if our room was possibly available as not high season and said to come back. We came back 3 hours later and the girl daid she was too busy to help. Finally checked us in. The room was extremely small, overlooked the front entrance so we had to keep the curtains closed so as not to be seen from the street. The bedside light was broken. There was no water oressure for a proper shower. The beakfast was mediocre. Had to make our own coffe and they started clearing food away before others had had a chance to go up and get something. All in all very disappointing. Lovely grounds and beautiful old building.
Yöpyi 1 yön syyskuussa 2019
Reception Manager vastasi 20.10.2019
Thank you for the feedback. I'm disappointed to hear that your experience with reception was unsatisfactory. As a matter of course I will investigate why this happened to prevent a recurrence. The comments about breakfast will be passed onto the F&B manager to look into. I apologies for the shortcomings you experienced and I hope you will give us another chance in the future, we are currently refurbishing all our rooms and hope to have them completed by December.

8/10 Hyvä

Gareth

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2019
Reception Manager vastasi 24.10.2019
Thank you for the positive review

6/10 OK

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Hitchin is not a tourist destination so the Priory meets the demands of those who use it. The staff are friendly and helpful but don’t expect state of the art accommodation
Yöpyi 1 yön syyskuussa 2019
Reception Manager vastasi 25.9.2019
Thank you for the feedback. We pride ourselves on our customer service and our team are always happy to help. Currently we do have a refurbishment program in place which we hope to have complete by the end of December.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Decent Hotel. Lovely grounds.
Breakfast excellent, location excellent, staff great. I had a single room, which was fine - a tiny bit run down but perfectly acceptable.
Yöpyi 1 yön syyskuussa 2019
Reception Manager vastasi 11.9.2019
Thank you for your feedback, I'm happy to hear that you enjoyed your stay with us. We are currently undergoing a refurburishment plan however, due to the nature of the building it will take some time to complete. We look forward to your next stay with us. Kind regards,

8/10 Hyvä

SILVIA, Italy

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Beautiful central unit but you sleep elsewhere
The central unit (reception and breakfast room) is a truly ancient and beautiful place with a stunning green garden on the rear... sadly our bedroom was not there.... but in another separate building on one side... called The Priory Cottage. This unit was quite dull.... not newly refurbished and the toilet decidedly old fashioned. It had no windows and a seriously poor aspiration system impossible to turn on... so a lot of steam after shower and it all passed into the room... smells included. Breakfast in the beautiful ancient building was good and the waiters kind, but new food was never brought once something was finished... a thing quite annoying. I loved the ancient place but sincerely the price paid was too high for the lodging offered (in the separate building).
Yöpyi 2 yötä elokuussa 2019

2/10 Hirveä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Bedroom had just been painted &the smell was awful.Noise outside of room really bad.However when reported to reception they promptly moved us.Breakfast was cold & delay in getting fresh items.
Yöpyi 1 yön elokuussa 2019

4/10 Huono

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the location and the character parts hotel had. but I didn't like there was no beside lamps or anything over than the main overhead lamp which was very bright. no shelf for toiletries in shower had to be on floor. single bed a small single with a small duvet. mattress uncomfortable. walls quite thin. woken by people coming back at 2a.m slamming doors and creaking floor boards and baby crying in another room.
Yöpyi 1 yön elokuussa 2019

4/10 Huono

Tarkistettu asiakas

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön elokuussa 2019
Reception. vastasi 7.8.2019
Thank you for submitting a review, is there perhaps anything we could have done better to have made your experience a 5 out of 5?

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a beautiful property in an excellent location right in the heart of Hitchin but very quite with extensive grounds. The staff were excellent and the room large and clean. However some areas would benefit from a little refurbishment.
Yöpyi 1 yön elokuussa 2019
Front Of House Manager vastasi 5.8.2019
Thank you for taking the time to leave us a review. We are delighted to hear your stay was satisfactory. We do have a refurbishment happening currently with bedrooms being uplifted. We hope to welcome you here again soon.

8/10 Hyvä

Jay, Merseyside

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Stayed previously and both close to work and in the process of improving the rooms. Old hotel with character in the main house. Only issue was a poor WiFi service.
Yöpyi 1 yön heinäkuussa 2019
Front of House Manager vastasi 1.8.2019
Hello, thank you for your review. We are in the process of updating our wifi as part of our planned maintenance. We look forward to seeing you again in the near future.

6/10 OK

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
I have never been in a restaurant where they forget to serve the starters and bring the wrong vegetables AND there was no offer of free deserts or free drinks to apologies. My chicken was good BUT my guests lamb shank was average which is not what we expected based on price etc.
Yöpyi 1 yön heinäkuussa 2019
Front of House Manager vastasi 1.8.2019
Hello, Thank you for leaving us a review, i believe this has now been resolved with you and an explanation given. We look forward to seeing you again

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 1 yön heinäkuussa 2019
Front of House Manager vastasi 1.8.2019
Thank you for reviewing us on Expedia. We hope to welcome you again in the near future.

4/10 Huono

Ciara

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Meh
The hotel is very basic. The rooms are old-fashioned and extremely hot with no air conditioning. There are no fridges or water provided, all in all below average.
Yöpyi 1 yön heinäkuussa 2019
Front of House Manager vastasi 8.7.2019
Thank you for taking the time to leave us a review. We are a listed building therefore cannot install air conditioning however fans are available on request. In regards to fridges most hotels do not provide fridges these days. Water is provided in our premium rooms and the tap water is drinkable in other rooms. Hope this helps

8/10 Hyvä

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice enough for a hotel. Late night party with loud music.
Yöpyi 1 yön kesäkuussa 2019
foh vastasi 2.7.2019
Thank you for your review. Regards

6/10 OK

Michael

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön kesäkuussa 2019
FOH vastasi 2.7.2019
Thank you