Grillaus-/piknikalue

Arvostelut: Trailborn Highlands

2.5 out of 5
Trailborn Highlands
96 Log Cabin Lane, Highlands, NC

Arvostelut

7,2

Hyvä

Arvosana 10 - Loistava. 59 kautta 202 arvostelua" "
Arvosana 8 - Hyvä. 57 kautta 202 arvostelua" "
Arvosana 6 - OK. 44 kautta 202 arvostelua" "
Arvosana 4 - Huono. 23 kautta 202 arvostelua" "
Arvosana 2 - Hirveä. 19 kautta 202 arvostelua" "

7,4/10

Siisteys

8,0/10

Henkilökunta ja palvelu

5,4/10

Palvelut/mukavuudet

6,6/10

Majoituspaikan kunto ja tilat

6,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Claire

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023

6/10 OK

Steve

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Hotel is in a great location close to downtown Highlands, but it needs major renovations. Clerk stated that the hotel will be closing for 6 months for a complete makeover.
Yöpyi 2 yötä marraskuussa 2023

10/10 Loistava

matheu

Hyvää: Henkilökunta ja palvelu
Close enough to the town and rooms were fine.
Yöpyi 1 yön marraskuussa 2023
High vastasi 1.12.2023
Thank you for your positive feedback!

8/10 Hyvä

Diana

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 30.11.2023
Thank you for taking the time to provide us with your feedback!

10/10 Loistava

Selene

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 30.11.2023
Thank you for taking the time to provide us with your feedback!

2/10 Hirveä

William T.

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Failed to be advised the property is closing. TV/Internet did not function properly. The furniture was damaged. The appliances in kitchen were damaged. The keyless entry from the courtyard did not function. Maintenance never showed up after requesting. The hot water was Luke warm at best. Bugs in the room, dead but albeit they were present. We attempted to find another hotel but all were booked due to holiday. The heat would not regulate and the room stayed icy cold. Very disappointed in the conditions verses the advertisement.
Yöpyi 5 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 30.11.2023
I am very sorry to hear that your experience was not as what you had expected and will inform the staff. We are currently undergoing renovation and look forward to your next visit to see all the new changes! Thank you for your candid feedback.

8/10 Hyvä

jan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It is old but location is great.
Yöpyi 2 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 30.11.2023
Thank you for taking the time to provide us with your feedback!

10/10 Loistava

Mark

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Good stay!
The staff was nice and helpful. Good location to downtown. Had a great stay.
Yöpyi 3 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 21.11.2023
Thank you for taking the time to leave a positive review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our location was convenient for you. We appreciate your kind words and hope to have the pleasure of welcoming you back soon.

6/10 OK

Russell

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Lower level rooms had a sour smell. Continental breakfast would be great. Looking forward to upcoming remodeling.
Yöpyi 2 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 21.11.2023
Thank you for your feedback. We are also very excited about our upcoming renovations. And, we look forward to welcoming you back for your future travels to Highlands.

6/10 OK

Terri

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Ok but a little tired
Hotel was ok ish. Could use a good scrubbing Bit dated. It was fine for a one night stay. If going to stay for longer would look for upgrades.
Yöpyi 1 yön marraskuussa 2023
Highlands Inn Lodge vastasi 21.11.2023
Thank you for your review. We are preparing for renovations and look forward to welcoming you back to experience our upgrades.

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Review
Very enjoyable stay. One thing though, the property could use a little updating. Other than that, I would definitely stay again.
Yöpyi 1 yön marraskuussa 2023
Highlands Inn Lodge vastasi 21.11.2023
Thank you for your review. I am glad to hear that overall, your experience was positive. We are very excited about our upcoming renovation and look forward to welcoming you back in the future.

8/10 Hyvä

James

Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Mitzi

Matkusti lemmikkien kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet
Great for pets
Highlands Inn Lodge vastasi 14.11.2023
Thank you for the positive feedback and for choosing our hotel. We are happy to hear that we are great for your pets.

8/10 Hyvä

Robert

Yöpyi 3 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 30.11.2023
Thank you for taking the time to share with us your feedback!

8/10 Hyvä

joseph, LAKE WYLIE

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Really enjoyed the fireplace in the room. Thermostat on hvac unit did not work would not turn heat off no matter the setting. Unit just kept running and overheated the room.
Yöpyi 2 yötä marraskuussa 2023
Highlands Inn Lodge vastasi 6.11.2023
Thank you for your positive comments and we are pleased that you had a good stay overall. However, we apologize for the inconveniences that you experienced during your stay and will be working towards continual improvements.

8/10 Hyvä

Paul

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean and quiet room with a friendly staff. The property is dated but affordable, especially for the location.
Yöpyi 1 yön marraskuussa 2023
Highlands Inn Lodge vastasi 6.11.2023
We appreciate your feedback and are glad to hear that you had a positive experience with our staff. We are currently preparing to undergo renovations and hope to welcome you back in the future.

10/10 Loistava

Michael

Friendly front desk staff.
Yöpyi 1 yön marraskuussa 2023
Highlands Inn Lodge vastasi 3.11.2023
Thanks so much for your feedback.

10/10 Loistava

Mickie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 3.11.2023
Thank you for your feedback!

10/10 Loistava

Mary Virginia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Highlands Inn Lodge vastasi 4.11.2023
Thank you for providing your feedback!

8/10 Hyvä

Thomas

Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 21.11.2023
Thank you for your review.

10/10 Loistava

Jane Ann

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great Value in the lovely Highlands. Walkable 1 mile Plus to shops. Enjoyed Yoga Highlands close by. Great dining and waterfalls. Spacious room, comfy bed, older bath but clean. Lobby lounge area had great mtn views
Yöpyi 2 yötä lokakuussa 2023
y vastasi 1.11.2023
Dear Guest,Thank you for taking the time to give us feedback about your stay. Our location in Highlands, NC is one of the many things we are proud of! We look forward to seeing you again!

8/10 Hyvä

Brenda

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Good
The hotel was clean and comfortable. We had a good stay. There was an "old" odor that was understandable with its age. The structure hasn't been updated in a very long time and could use some TLC but it was good for our friends wedding weekend stay.
Yöpyi 2 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 30.10.2023
Thank you for your feedback. We are glad to hear that you enjoyed your stay. We are very excited for our upcoming renovation and hope to be able to welcome you back for your future travels to the area.

8/10 Hyvä

Walter

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 30.10.2023
Thanks so much for your feedback.

6/10 OK

Wyn

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Excellent for short stay
Utilitarian hotel, well located, friendly, very helpful front desk staff. Free, coffee and tea available 24/7 in Lobby.
Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 30.10.2023
Thanks so much for your feedback. We are glad to hear that you enjoyed our location and friendly staff.

10/10 Loistava

Charles

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Great location and quiet and affordable. Needs a little updating beds and bathroom lighting.
Yöpyi 2 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 30.10.2023
Thanks so much for your feedback. We are very excited about our upcoming renovations.

8/10 Hyvä

Stoycho

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, beautiful scenery.
Yöpyi 2 yötä lokakuussa 2023
Jess vastasi 28.10.2023
Thanks for staying with us. We appreciate your feedback!

4/10 Huono

Patricia

Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 14.11.2023
Thank you for your feedback.

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
The Highlands Inn Lodge is conveniently located in walking distance from town and affordably priced, which is why we are return guests. We were last there 5-6 years ago. We appreciated the cleanliness and friendliness of the staff, and the bed was comfortable. At least on our floor/hallway, the hotel is in need of updating, with worn carpet, bed quilt and walls. Some basic painting/repapering and flooring would make a huge difference. While clean, the worn rooms and hallways felt dark and a little dingy. The outdoor jacuzzi and fireplace were closed down, and there is nowhere to gather outdoors. The heater in our room worked but the thermostat did not, so either on and hot, or off. This issue was not a problem for us this visit and we reported it the the front desk on departure, and may be an exception rather than a trend. I hope to see the owner invest in this property that has such good potential to be a lovely place to stay.
Yöpyi 2 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 24.10.2023
Thank you for your feedback as we are heading into a complete renovation of our property. We look forward to welcoming you back for your future travels to the Highlands area.

4/10 Huono

Thomas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is very old and tired. Bedding was worn and stained and sheets don't seem to have been washed. I could see multiple hairs from other people on them. The cleanliness of the rest of the room was OK.
Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 23.10.2023
Thank you for your feedback. We are sorry to hear that your stay was not as expected. We will be reviewing your concerns with our housekeeping department. As we move forward towards our upcoming renovations.

8/10 Hyvä

Michael

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Had a good visit
Yöpyi 2 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 20.10.2023
We are glad that you enjoyed your stay.

6/10 OK

Linda

Huonoa: Palvelut/mukavuudet
Clean room but unkept property for Highlands. Kind of dated furniture for the location . Hot tub not in service and non inviting out door space for busy time of year. No phones or clock in room, very limited TV channels , mattress was old and concave, no towels or coffee in room when checked in and housekeeper seemed busy on personal call in hall. Could be a very nice busy hotel with right management and staff that cares and looks professional.
Yöpyi 2 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 18.10.2023
Thank you for your feedback as we are preparing for our complete renovation.

4/10 Huono

James

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Paid for courtyard view, there was no courtyard, just two chairs outside the room viewing parking lot.
Yöpyi 3 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 18.10.2023
Thank you for your feedback as we are preparing for a complete renovation.

10/10 Loistava

Richard

Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 5.11.2023
Thank you for your feedback!

10/10 Loistava

Mauricio

Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 16.10.2023
Thanks so much for your feedback!

8/10 Hyvä

Bernard

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Nice hotel but dated
Room was clean but facility needs updating. TV was small and no channel guide. Bath needed minor superficial repairs. No breakfast service on site. I understand the facility is about to be renovated and my issues were already addressed in the renovation plans. I would stay here again.
Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 12.10.2023
Thanks so much for your feedback. We are excited about our upcoming renovations, and we look forward to welcoming you back in the future.

10/10 Loistava

David

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 27.10.2023
Thank you for your feedback.

10/10 Loistava

William

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a good stay
Yöpyi 2 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 10.10.2023
Thank you for your feedback.

8/10 Hyvä

Warren

Yöpyi 1 yön lokakuussa 2023
Marie C vastasi 10.10.2023
Thank you for your feedback.

8/10 Hyvä

Debbie

Matkusti perheen kanssa, Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The rooms are older and can use an update. Several spiders in the corners. Staff were awesome and very helpful.
Yöpyi 3 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 9.10.2023
Thank you for your review! We truly appreciate your kind words about our staff. We are currently preparing for a complete update in our upcoming renovations.

10/10 Loistava

Wayne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Much improved!!!
Have stayed here before. Could tell they were struggling to improve the conditions and service. I give them an excellent rating because the have come a long way in two years. Employees including desk people were much more helpful and courteous. The rooms were cleaner and fresher. We will stay here again. Wayne H.
Yöpyi 1 yön lokakuussa 2023
Highlands Inn Lodge vastasi 9.10.2023
We are delighted to hear that our hotel has been part of your visits to the Highlands area. We are glad that our efforts are being noticed as we progress forward towards our complete renovation. We can't wait to welcome you back in the future for your future travels.

8/10 Hyvä

Randy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
Highlands Inn Lodge vastasi 6.10.2023
Thank you for your feedback!

10/10 Loistava

Jacques

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staffs helpfulness When stay had to be cut ; due to changes
Yöpyi 4 yötä syyskuussa 2023
Highlands Inn Lodge vastasi 4.10.2023
Thank you for your feedback!

8/10 Hyvä

Ken

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Highlands Inn Lodge vastasi 3.10.2023
Thank you for your feedback.

8/10 Hyvä

Eve

Hyvää: Siisteys ja henkilökunta ja palvelu
We liked that it was not on the main strip and was quiet. We liked the courtyard door to the hotel room. The bed had a huge dip in the center, we both rolled into the middle and it was not comfortable. I asked the front desk about it and they said they are about to do a large renovation. They said that they took room 009 out of service until the redo.
Yöpyi 1 yön syyskuussa 2023
Highlands Inn Lodge vastasi 3.10.2023
Thank you for your review.

8/10 Hyvä

gregory

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fine
Yöpyi 1 yön syyskuussa 2023
Highlands Inn Lodge vastasi 3.10.2023
Thank you for your feedback.

6/10 OK

Corey

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
The only benefit here is that it is inexpensive and close to town. The hotel is old, dingy and the room cleanliness is questionable. The front desk staff was very friendly.
Yöpyi 3 yötä syyskuussa 2023
Highlands Inn Lodge vastasi 3.10.2023
Thank you for your comments. Your feedback is valuable as we are preparing for our upcoming remodel. We are glad that you found our staff very friendly. We hope to welcome you back in the future.

10/10 Loistava

Patrick

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
Highlands Inn Lodge vastasi 26.9.2023
Thank you for your feedback.

8/10 Hyvä

Roberto

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Highlands Inn Lodge vastasi 25.9.2023
Thank you for your feedback.

10/10 Loistava

Jason

Yöpyi 1 yön syyskuussa 2023
Highlands Inn Lodge vastasi 27.10.2023
Thank you for your feedback.

6/10 OK

Gary

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel and rooms are very outdated. The room we reserved with 2 beds was confirmed but wasn’t available when we arrived at 6pm because the room hadn’t been cleaned and no one was there to clean it. My sister-in-law slept on an uncomfortable pull out bed instead of the bed we paid for. There were broken outlet covers and the TV did not work.
Yöpyi 1 yön syyskuussa 2023
Highlands Inn Lodge vastasi 15.9.2023
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that the room type booked was not available, and the upgraded room did not provide the comfort needed. This feedback is important as we move forward in providing comfort for our guests.