Majoituspaikan julkisivu

Arvostelut: Novotel London Heathrow Airport T1 T2 and T3

4 out of 5
Novotel London Heathrow Airport T1 T2 and T3
234 Bath Road, Heathrow Point West, Hayes, England

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 425 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 328 kautta 1000 arvostelua" "
Arvosana 6 - OK. 126 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 58 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 63 kautta 1000 arvostelua" "

8,8/10

Siisteys

8,0/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Ari

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2020
Valentina Petrova vastasi 24.9.2020
Thank you for your kind review I am delighted that you enjoyed your stay at Novotel London Heathrow Airport T1 T2 and T3 and that we exceeded your expectations. We look forward to welcoming you back again soon. Kind regards.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Erittäin viihtyisä, tilava, moderni ja arkkitehtoonisesti sekä sisustukseltaan mielenkiintoinen ja toimiva hotelli. WCn siivouksessa toivomsen varaa. Siivouksen taso huoneessa oli muutenkin hieman huolimatonta.
Yöpyi 1 yön kesäkuussa 2019

2/10 Hirveä

Philip

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Night of hell
Hotel is now an immigration stop over hotel. I was not informed of the change of use and on arrival was not expected. It took me 2 hours to arrange alternative accommodation for the night and £37 in additional taxi fees
Yöpyi 1 yön tammikuussa 2022
Valentina Petrova vastasi 7.1.2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

2/10 Hirveä

Laura

Huonoa: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Hotels.com didn’t tell us our hotel was closed
Hotels.com had forgotten to tell us that the Novotel has been closed for over a month to normal visitors. DO NOT BOOK
Yöpyi 1 yön joulukuussa 2021
Valentina Petrova vastasi 7.1.2022
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Loistava

HAZEL

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Shall use again
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 25.12.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Hyvä

Eirik Veras

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice room and friendly staff. Good food.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 25.12.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Huono

Ryan

Yöpyi 2 yötä marraskuussa 2021
Valentina Petrova vastasi 20.12.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 OK

Andy

Yöpyi 1 yön joulukuussa 2021
Valentina Petrova vastasi 20.12.2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Hirveä

VERONICA, Davis

Yöpyi 1 yön marraskuussa 2021

8/10 Hyvä

Narinder

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Organised Chaos
Hotel was fine. Booking process after last minute hotel change not so great.
Yöpyi 2 yötä marraskuussa 2021
Valentina Petrova vastasi 20.12.2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Hirveä

KEITH

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
They cancelled my booking so I didn't even stay there. I'm still waiting for you to process my refund!!!!
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 20.12.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

2/10 Hirveä

Lindsey

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 20.12.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Simple and modern
Clean, spacious, simple and modern. Nice breakfast at good price, which made up for the slightly pricey parking.
Yöpyi 1 yön marraskuussa 2021
Maurice Coutinho vastasi 25.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 Hyvä

Kenneth

Yöpyi 1 yön marraskuussa 2021

2/10 Hirveä

Bruce

Yöpyi 1 yön marraskuussa 2021

8/10 Hyvä

Bahulayan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Maurice Coutinho vastasi 25.11.2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We look forward to welcoming you back in the near future.

4/10 Huono

Martin

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
Unfortunately due to unforeseen circumstances probably out of the hotels control we had to move hotel, was not told about what was due to happen. Our belongs were gone through and we lost some items. Communication would have made a bad situation a lot better.
Yöpyi 3 yötä marraskuussa 2021
Khushboo Jolly vastasi 22.11.2021
We do apologies for the inconvenience that this situation may have caused you but also thank you for understanding us. We have sent out emails to all third parties and guest about cancelled booking with after steps they can take (A measure from our side to keep everyone well informed). We do regret if this information has failed to reach you. We shall use your valuable review to improve our services.

2/10 Hirveä

Lorely

Yöpyi 1 yön marraskuussa 2021

10/10 Loistava

Vula

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 19.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Loistava

Yacouba

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Due to changes my reservation has been transferred to the Holiday inn at London Heathrow Airport. This hotel was excellent and the measures taken for my transfer there were quick and professional.
Yöpyi 1 yön marraskuussa 2021
Khushboo. J vastasi 18.11.2021
Thank you for your positive feedback and co-operation in these unprecedented time. We appreciate your valuable time that you've taken to provide us with this feedback and hope you give us a chance to welcome you again in future.

2/10 Hirveä

Evan

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Oh no
Home office detention centre, full of refugees
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 19.11.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

4/10 Huono

Anna-Marie

Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
We were only there for a few hours to catch an early flight. I booked a double room but at reception was told that I booked a single for 1 person so me and my partner were eventually give twin beds. I would have bothered to complain but we were tired from traveling and only there for 1 night. The room was strange. No proper bathroom door. Shower pressure was so so. There were quite a few stains on the carpets.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 19.11.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 Hyvä

Stefano

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 19.11.2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 OK

Robin

Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 19.11.2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

6/10 OK

Dilpa

We arrived and was told we were given another hotel
Yöpyi 2 yötä marraskuussa 2021
Valentina Petrova vastasi 19.11.2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

2/10 Hirveä

Krishan

Yöpyi 1 yön marraskuussa 2021

2/10 Hirveä

Joy

Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 19.11.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Loistava

Marina

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Hyvä

Joseph

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Loistava

Paul

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really helpful staff
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Loistava

Fraser

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent room and cleanliness.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 OK

Hani

Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Hyvä

paul

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Ideal location from Heathrow bed was high but sumptuous unfortunately the kettle was broke so couldn't have a drink at night and the morning staff seemed uninterested in our concern. No issues with the night time staff.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Hyvä

Abhishek

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Hyvä

Matthew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The shower was not working but it’s a very nice hotel.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 OK

william

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Hyvä

Jade

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 OK

Kristian

Liikematkailija
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

6/10 OK

Steven

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Loistava

Alexander

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Perfect stop over.
Lovely room. Clean , lots of space and loved the coffee facilities
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

2/10 Hirveä

Samantha

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
The hotel overall was clean.The restaurant was over priced £16 for a burger that was like McDonald’s! Went to the room as had an early flight and there was constant music playing most of the night!! Banging as we could hear it through the windows of the room.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

10/10 Loistava

Kea

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Love the elegant, thoughtful and efficient use of space plus clever things like the clear refrigerator door, designed to make life easier for us travelers.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Loistava

Malcolm

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very modern room. Close to the airport
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Loistava

Alan

Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pretty good hotel, nice room, nice restaurants and nice gym. Perfect stay for one night at LHR. Bus stop to T1,2,3 and T5 right in front of the hotel.
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 7.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

6/10 OK

Paul

Hyvää: Siisteys ja huoneen mukavuus
A little disappointed
Check in was OK but didn't tell me I had to tap the room key in the lift, as for my room carpet had staining and towels one was ripped no biscuits with the coffee in the room
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 7.11.2021
Thank you for taking the time to tell us about your experience at the Novotel London Heathrow Airport T1 T2 and T3. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

10/10 Loistava

Evelyn

Yöpyi 1 yön lokakuussa 2021
Valentina Petrova vastasi 15.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

4/10 Huono

Timo

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Needs fixing
Weird how you can call something an airport hotel, when there is no shuttle service to the airport and the taxi ride costs £17. Reception was slow and only one person working. Rooms looked nice, but in my room only 1 of the sockets worked (in the bathroom) and the tv was broken. Maybe the maintenance has been low during covid, but still…
Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 6.11.2021
Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Kind regards,

8/10 Hyvä

Angela

Yöpyi 1 yön marraskuussa 2021
Valentina Petrova vastasi 7.11.2021
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,