Was not greeted by the staff upon arrival. Had to search around for another guest who directed me to the desk, found my key there. Difficult to find the room as it's 3 buildings.
Room was smaller than expected, very dated, and the tatami was smelly (moreso than it should have been, I have stayed in many ryokans). The fridge (a pleasant suprise) was plugged in but not working and the hot water heater thing was not working. Toilets were smelly and the smell hung in the hallway too. The hallways were very cold as they leave the door roped open.
I paid for a Japanese breakfast, and it was very disappointing. I have had a lot of Japanese food and this was not up to standard. If you want a Japanese experience try a set menu for lunch or dinner, and get the western breakfast at this hotel if you need to have breakfast.
Good parts were the location, about a 3 minute walk from Dobashi tram/streetcar station. Also the staff when I managed to meet them were kind (although spoke almost no English, not even enough to get by really). And they let me leave my luggage there after I checked out.
Honestly I feel like they didn't care about me because I was a single traveller only there for one night. Maybe it would be better in other situations. It seems like they host very big groups like schools. Maybe they get a better experience.