Sisäuima-allas, kauden mukainen ulkouima-allas, maksullisia cabañoita

Arvostelut: Crowne Plaza Istanbul Florya, an IHG Hotel

5 out of 5
Crowne Plaza Istanbul Florya, an IHG Hotel
Yesilkoy Halkali Caddesi No: 95, Senlikkoy Mahellesi Florya, Istanbul

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 579 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 233 kautta 1003 arvostelua" "
Arvosana 6 - OK. 92 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 46 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 53 kautta 1003 arvostelua" "

8,8/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jori, Lahti, Finland

Nice location, except the landing planes...
Crowne Palaza is a good and clean hotel nearby airport, so if the planes are not disturbing you, this could be a good choise for you!
Yöpyi 1 yön elokuussa 2018
Guest Relations Manager - Begum Girgin vastasi 6.9.2018
Dear Jori, Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future. King Regards,

10/10 Loistava

Lauri

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huippuhieno hotelli meren rannalla, suosittelen!
Uudenkarhea huippuhotelli Istanbulissa merenrannalla. Valitsemani "Superior Studio with seaview" oli aivan täydellinen valinta, maisemat merellle upeat ja auringonlasku omalta (pieneltä) terassilta oli jo kokemus sinällään. Huone oli siisti ja jos jostain pitäisi moitetta antaa, niin ikkunassa ja lasipöydässä oli vähän jotain kosketusjälkiä ja kuivuneita vesipisaroita - muutoin kymmenen pisteen suoritus. Kylpyhuoneessa oli valmiina hyvälaatuiset shampoot+pesuaineet, säästää senkin turhan painon pois käsimatkatavaroista nykysäännöillä. Hiuslakkaa saatiin pyytämällä receptionilta, muutenkin congierce-palveluista pitää antaa kiitokset ja plus-pisteet. Palvelu erittäin ystävällistä, kuten voi jo luvalla odottaakin tämän tason hotellissa... Hotellin oma ilmainen shuttle lentokentän (IST) ja hotellin välillä pyörii aamuvarhaisesta iltamyöhään ja on todella mukava+tilava. (Paikalliset taksit yrittävät ryöstää tuolta minimaaliselta matkalta vähintään 20€ ja esim UberXL tila-auto ~6€ jos et shuttleen jostain syystä halua mennä.) Hotellin oma ravintola loisti illallisella, jättiravut veivät kielen mennessään ja suklaa-jälkiruoka oli aivan upea. Viinisuositukset osuivat erinomaisesti, henkilökunta oli selvästi perehdytetty asiaan. Paljon matkustavana ja tietokonetta työni vuoksi tarvitsevana pidin bonuspisteiden arvoisena mukavaa työtuolia ja ethernet-pistoketta pöydän luona. Yöpöydällä oli latausjohdot valmiina noin kutakuinkin kaikelle mahdolliselle. Lämmin suositus tälle. <3
Yöpyi 1 yön maaliskuussa 2018
Guest Relations Manager - Begum Girgin vastasi 22.3.2018
Dear Lauri, Thank you for choosing to stay at Crowne Plaza İstanbul Florya . We are indeed delighted to learn that you have enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We look forward to welcome you back at Crowne Plaza İstanbul Florya in the not too distant future as our entire team will once again be dedicated towards your comfort and well-being. Kind Regards, Guest Relations Manager - Begum Girgin

10/10 Loistava

Rami

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Sijainti Istanbulin akvaarion ja lentokentän vieressä. Jos on lyhyempi reissu niin suosittelen.
Yöpyi 1 yön tammikuussa 2018
Guest Relations Manager - Begum Girgin vastasi 13.3.2018
Dear Rami, Warm greetings from Crowne Plaza İstanbul Florya! I would like to thank you very much for being our guest as well as sharing your comments. Our major goal is our guest’s happiness and I am delighted to learn that we managed to reach your expectations with our services. All of our team members totally focus on our guests’ needs and try to ensure that they are having a pleasant stay at our property. As one of the newest luxury 5 star hotel in Istanbul, we will continue to serve the best services to our guests with variety of room categories in order to provide highest luxury and comfort for different needs and expectations. It will be great honor to provide you our services again on your next visit. I would like to express my sincere regards on behalf of our team members. We will be looking forward to welcoming you again to Crowne Plaza İstanbul Florya! Kind Regards, Guest Relations Manager - Begum Girgin

8/10 Hyvä

Jumana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
the location the view from my room
Yöpyi 1 yön helmikuussa 2024
Guest Experience Director - Begum Girgin vastasi 22.3.2024
Dear Jumana,We would like to thank you for taking the time to share your experience at Crowne Plaza Istanbul Florya. We are also happy to understand that you have enjoyed our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our ideal location next to the worlds biggest thematic aquarium İstanbul Akvaryum and the shopping mall Aqua Florya offering easy access to the restaurants and recreational areas around. Special thanks for mentioning our comfortable, spacious rooms with unique sea view.It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

Feras

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly great view
Yöpyi 3 yötä maaliskuussa 2024
Guest Experience Director - Begum Girgin vastasi 5.3.2024
Dear Feras,We would like to thank you for taking the time to share your experience at Crowne Plaza Istanbul Florya. We are also happy to understand that you have enjoyed our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our unique sea view and friendly staff.It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

Christophe

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Très professionnel
Yöpyi 2 yötä helmikuussa 2024
Guest Experience Director - Begum Girgin vastasi 3.3.2024
Dear Christophe,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begum GirginGuest Experience Director

10/10 Loistava

Kenia

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
I loved everything about this hotel. I highly recommend
Yöpyi 10 yötä helmikuussa 2024
Guest Experience Director - Begum Girgin vastasi 29.2.2024
Dear Kenia,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind RegardsBegum GirginGuest Experience Director

8/10 Hyvä

Firas

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Every thing was perfect , but they have a routine that they send the staff to do something called control , they open the door on you without asking , what she say ,,, she said she want to check how many persons in the room , i got mad from her and i mad a complain on the reception .... thats really unacceptable
Yöpyi 1 yön helmikuussa 2024
Guest Experience Director - Begum Girgin vastasi 26.2.2024
Dear Firas,Thank you for taking a moment to share your feedback, I am pleased to hear you like our hotel and that you enjoyed your recent stay with us at Crowne Plaza Istanbul Florya. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes. Once more thank you for being our guest and helping to us for our improvement. Looking forward to welcoming you back soon to your "home" in Istanbul I remain. Sincerely yours, Begüm GirginGuest Experience Director

8/10 Hyvä

Alexandre

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Just do not touch the mini-bar, it is crazy. One can of Coke is $10, a 200 gram bottle of crappy wine $20. But you will know it after seeing the final bill
Yöpyi 4 yötä tammikuussa 2024
Guest Experience Director - Begum Girgin vastasi 8.2.2024
Dear Alexandre,Thank you for taking the time to tell us about your experience at Crowne Plaza ISTANBUL - FLORYA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes.We hope that you will give us the opportunity to serve you again in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

Nga Yin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really peaceful, nice views…. High recommend Staff nice
Yöpyi 4 yötä tammikuussa 2024
Guest Experience Director - Begum Girgin vastasi 30.1.2024
Dear Nga Yin,Warm greetings from İstanbul and I would like to take this opportunity to thank you for choosing Crowne Plaza İstanbul Florya during your recent visit to our great city. Comments of our esteemed guests are examined in detail since their happiness and comfort are our priorities. Our management ensures that each service given is being in accordance with our procedures and guidelines. Management team strictly controls each step applied by the staff members and regular trainings are given. We are happy to learn that you liked our unique view and helpful team member. Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon. SincerelyBegüm GirginGuest Experience Director

10/10 Loistava

Sara, Carlstadt

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Gorkmen at the reception desk was extra helpful. He made the check out process smooth and easy. Explained everything in full and was very pleasant
Yöpyi 3 yötä tammikuussa 2024
Guest Experience Director - Begum Girgin vastasi 27.1.2024
Dear Sara,Warm greetings from Crowne Plaza İstanbul Florya. Thank you for choosing to stay in our hotel as well as sharing your precious review with us. Guest satisfaction is our major priority and we ensure that we strictly respect our standards aiming a great stay. Please let me kindly share with you that team members of our hotel try to supply the best service and show their sincere hospitality. Once again, thank you for being our guest and looking forward to welcoming you to our hotel when your travel plans bring you back to İstanbul. Sincerely yours,Begüm GirginGuest Experience Director

8/10 Hyvä

Jonathan

Yöpyi 1 yön tammikuussa 2024
Guest Experience Director - Begum Girgin vastasi 11.2.2024
Dear Jonathan,Many thanks for choosing to stay at Crowne Plaza İstanbul Florya as well as sharing your review with us. Guest happiness is very important for us and with this point of view, we try to supply the best service to our esteemed guests. Once again thank you for being our guest and definitely we are looking forward to welcoming you to our hotel again soon. Sincerely yoursBegüm GirginGuest Experience Director

8/10 Hyvä

Okan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Uns hat die Unterkunft sehr gefallen, einziger Nachteil: Wir haben die Mini Bar während des Aufenthaltes nicht benutzt, beim auschecken, waren zwei offene Redbull Rechnungen vorhanden, wobei es sich herausgestellt hatte (aufgrund ähnlicher Fälle) dass der Putzmann der täglich die Zimmer putzt, sich an der Mini Bar bedient hatte. Gäste sollten unbedingt darauf achten, falls Getränke oder Essen aus der Mini Bar fehlen, dieser der Rezeption mitzuteilen, um Unannehmlichkeiten zu vermeiden. Alles andere war Top!
Yöpyi 9 yötä tammikuussa 2024
Guest Experience Director - Begum Girgin vastasi 18.1.2024
Dear Murat,Thank you very much for your nice comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us.We are looking forward welcoming you back at Crowne Plaza Florya, Istanbul.Yours Sincerely,Begüm GirginGuest Relations Manager

10/10 Loistava

Ramadan, Inver Grove Hights

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, convenient, comfortable and classy.
Yöpyi 5 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 28.12.2023
Dear Ramadan,Thank you for choosing to stay at Crowne Plaza Istanbul Florya and for taking the time to share your comments regarding your recent stay at our hotel.We are indeed delighted to learn that you have fully enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We are looking forward to welcome you back at Crowne Plaza Istanbul Florya.Best regards,Begüm GirginGuest Experience Director

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Otopark yönlendirme tabelaları biraz yetersiz kalmış. Bunun dışında herşey premium seviyede.
Yöpyi 1 yön joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 28.12.2023
Değerli Misafirimiz,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginGuest Experience Director

10/10 Loistava

Yildiz

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 25.12.2023
Değerli Misafirimiz Yıldız,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım.Saygılarımla,Begüm GirginMisafir İlişkileri Müdürü

10/10 Loistava

Fatih

Yöpyi 1 yön joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 21.12.2023
Değerli Misafirimiz Fatih Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginMisafir Deneyimi Direktörü

10/10 Loistava

GIUSEPPE

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Top
Hotel meraviglioso alle porte della citta'. Camere belle e pulitissime. Tutto eccellente.
Yöpyi 3 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 19.12.2023
Dear Gıuseppe,Thank you for choosing to stay at Crowne Plaza Istanbul Florya and for taking the time to share your comments regarding your recent stay at our hotel.We are indeed delighted to learn that you have fully enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We are looking forward to welcome you back at Crowne Plaza Istanbul Florya.Best regards,Begüm GirginGuest Experience Director

10/10 Loistava

Cenk

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Temiz merkezi bir yer Çalışanlar çok kibar saygılı
Yöpyi 1 yön joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 16.12.2023
Değerli Misafirimiz Cenk,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla, Begüm GirginMisafir Deneyimi Direktörü

10/10 Loistava

Adrienne

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful experience
There was some issues with the room, but the manager went out of her way to make sure everything was rectified. She personally checked on me every day to make sure that I was satisfied. It was a great experience.
Yöpyi 2 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 15.12.2023
Dear Adrienne,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind RegardsBegum GirginGuest Experience Director

8/10 Hyvä

Hanane

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 15.12.2023
Dear Hanane,Many thanks for choosing to stay at Crowne Plaza İstanbul Florya as well as sharing your review with us. Guest happiness is very important for us and with this point of view, we try to supply the best service to our esteemed guests. Once again thank you for being our guest and definitely we are looking forward to welcoming you to our hotel again soon. Sincerely yoursBegüm GirginGuest Experience Director

10/10 Loistava

yahya

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 15.12.2023
Değerli Misafirimiz Yahya,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginGuest Experience Director

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Güzel bir konaklama
Yöpyi 2 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 10.12.2023
Değerli Misafirimiz,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginMisafir Deneyimi Direktörü

10/10 Loistava

Amirreza

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 10.12.2023
Dear Amirreza,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind RegardsBegum GirginGuest Experience Director

10/10 Loistava

Vincent

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 10.12.2023
Dear Vincent,Thank you for sharing this glowing review!We are delighted to hear about your experience! We truly appreciate your kind words regarding our team. It's wonderful that you felt valued by each member of our top-notch team. We strive to provide our guests with the warmest hospitality and most efficient service, so this is fantastic to hear! Your compliments are not only rewarding, but also encouraging.We'd love to share another positive, fun experience with you in the future. Have a fantastic day!Best regards,Begum GirginGuest Experience Director

10/10 Loistava

rümeysa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 9.12.2023
Değerli Misafirimiz Rümeysa Hanım,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla, Begüm GirginMisafir Deneyimi Direktörü

6/10 OK

Sven, Rancho Palos Verdes

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys
My husband and I stayed here for 2 nights. We have stayed at many hotels in the area and this hotel is our least favorite. Our bathroom was dirty. There was mold in and around the top of our tub and the drain in the shower was dirty. We left at 8am and requested our room to be cleaned. We returned at 4pm and they only had just started cleaning our room. The only bonus of this hotel is that you are close to a very nice mall with plenty of shopping and restaurants. Unfortunately we were there for business and didn’t get to enjoy the mall but it was convenient when trying to eat after working all day.
Yöpyi 2 yötä joulukuussa 2023
Guest Experience Director - Begum Girgin vastasi 8.12.2023
Dear Sven,Thank you very much for taking the time to write about your experience at Crowne Plaza Istanbul Florya. We are happy to know that you were satisfied with our ideal location. I regret to read your comments regarding the cleaning services and wish I had known about these issues during your stay with us so that I could address them immediately. We apologize for not having met your expectations and hope you can give us another chance to turn your negative experience into a positive one. Sincerely,Begüm GirginGuest Experience Director

8/10 Hyvä

Kamin

Hyvää: Siisteys
Breakfast does need improvement, the coffee especially
Yöpyi 5 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 28.11.2023
Dear Kamin,Thank you for choosing Crowne Plaza Istanbul Florya. We regret that you were not satisfied with the breakfast and coffee that you received at the hotel. We strive to provide all our guests with wonderful vacation memories and we are disappointed that we didn’t meet your expectations. I have taken your comments to related department to ensure that in the future we do a better job.Thank you again for your feedback.Kind regards,Begüm GirginGuest Experience Director

10/10 Loistava

Sabina

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property !
Yöpyi 1 yön marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 28.11.2023
Dear Sabina,Thank you for taking a moment to share your feedback, I am pleased to hear you like our hotel and that you enjoyed your recent stay with us at Crowne Plaza Istanbul Florya. I hope that you will choose our hotel again next time you stay in the area and we will look forward to welcoming you back.Kind Regards,Begüm GirginGuest Experience Director

6/10 OK

Gokhan

Yöpyi 1 yön marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 17.12.2023
Değerli Misafirimiz Gökhan Bey,Crowne Plaza İstanbul Florya'yı tercih ettiğiniz çok teşekkür ederiz. Mükemmeli yakalamak adına sizden gelen yorumlar, bizler için her zaman çok kıymetli,siz değerli misafirlerimizin görüşleriyle çok daha iyi olacağımızdan hiç şüphemiz yok. Beklentilerinizi karşılayamamış olmak ve sizlere personel ve hizmetler açısından olması gerektiği gibi mükemmel bir Crowne Plaza deneyimi yaşatamamış olduğumuzu duymak bizi son derece üzdü.Yorumunuz yöneticilerimizle paylaşıldı,titizlikle gerekli aksiyonların alınacağından emin olabilirsiniz. Her zaman daha iyisini hedeflediğimiz misafir memnuniyeti odaklı hizmet anlayışımızla Crowne Plaza İstanbul Florya'da sizleri tekrar ağırlamak isteriz.Saygılarımızla,Begüm GirginMisafir İlişkileri Müdürü

8/10 Hyvä

DEMERTZI

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
it was very clean. We had problems with the plumping in the bathroom
Yöpyi 2 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 24.11.2023
Dear Demertzi,Thank you very much for your nice comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes. Once more thank you for being our guest and helping to us for our improvement. Looking forward to welcoming you back soon to your "home" in Istanbul I remain. Sincerely yours, Begüm GirginGuest Experience Director

10/10 Loistava

Andreas

Yöpyi 3 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 24.11.2023
Dear Andreas,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begum GirginGuest Experience Director

10/10 Loistava

Romil

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good hotel and nice safe area Also great service
Yöpyi 3 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 20.11.2023
Dear Romil, It's our pleasure to welcome you as our guest at Crowne Plaza Istanbul Florya and I would like to thank you very much for sharing your review on behalf of all the team members of our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our excellent service and ideal location. All team members of our hotel totally focus on guest needs and try to ensure that they are having a pleasant stay at our property. Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon.Kind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

Jena

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 20.11.2023
Dear Jena,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

mohamad

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent
Great stay
Yöpyi 3 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 18.11.2023
Dear Mohamad,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

Mustafa

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to the sea. Good for families. Friendly staff Traffic is bad to the downtown
Yöpyi 3 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 17.11.2023
Dear Mustafa,It was a great opportunity for us to welcome you at Crowne Plaza İstanbul Florya and I would like to thank you very much on behalf of whole team members as well as our management for preferring our hotel. Your comments about our location next to the Istanbul Akvaryum and Aqua Florya shopping mall are highly appreciated by all our guests. Also thank you for mentioning our friendly staff. Please let me kindly share that our management seriously considers all the feedbacks received from our guests in order to ensure that we supply the best service and conditions to our guests which they definitely deserve. Definitely looking forward to welcoming you to our property again soon. Sincerely yoursBegüm GirginGuest Experience Director

8/10 Hyvä

Ahmed

Liikematkailija
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Alles war gut, bis auf der Toilette, war ein problem mit Badewanne, wir hatten mehrmals and der reception angemeldet und die haben reagiert aber das Probleme nicht gelöst
Yöpyi 3 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 16.11.2023
Dear Ahmed,Thank you for taking a moment to share your feedback, I am pleased to hear you like our hotel and that you enjoyed your recent stay with us at Crowne Plaza Istanbul Florya. Concerning your remark, we have already shared your comment with the related department and taken the necessary notes. I hope that you will choose our hotel again next time you stay in the area and we will look forward to welcoming you backKind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

Sunil

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
its in great condition, and staff are friendly
Yöpyi 1 yön marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 14.11.2023
Dear Sunil,Warm greetings from İstanbul and I would like to take this opportunity to thank you for choosing Crowne Plaza İstanbul Florya during your recent visit to our great city. Comments of our esteemed guests are examined in detail since their happiness and comfort are our priorities. Our management ensures that each service given is being in accordance with our procedures and guidelines. Management team strictly controls each step applied by the staff members and regular trainings are given. We are happy to learn that you liked our helpfull team member. Once again thank you for being our guest and we are looking forward to having a pleasure of welcoming you to our hotel again soon. SincerelyBegüm GirginGuest Experience Director

10/10 Loistava

Alihan

Yöpyi 2 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 15.11.2023
Değerli Misafirimiz Alihan Bey,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım.Saygılarımla,Begüm GirginGuest Experience Director

10/10 Loistava

Andrea

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excelente y lujosa
Yöpyi 4 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 14.11.2023
Dear Andrea,Thank you very much for your nice comments. We are glad that we were able to provide quality service and fulfill your every desire during your stay with us. We are looking forward welcoming you back at Crowne Plaza Florya, Istanbul. Yours Sincerely, Begüm GirginGuest Experience Director

10/10 Loistava

Hasan

Yöpyi 1 yön marraskuussa 2023
Begüm Girgin - Misafir İlişkileri Müdürü vastasi 11.11.2023
Değerli Misafirimiz Hasan,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılar sunarım. Saygılarımla,Begüm GirginMisafir Deneyimi Direktörü

6/10 OK

Cenk

Liikematkailija
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Leider nicht wie erwartet
Yöpyi 3 yötä marraskuussa 2023
Guest Experience Director - Begum Girgin vastasi 5.11.2023
Dear Cenk,Thank you for choosing to stay at Crowne Plaza Istanbul Florya and providing your honest feedback.Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team.Sincerely,Begüm GirginGuest Experience Director

10/10 Loistava

Hidayet

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 2.11.2023
Değerli Misafirimiz Hidayet,Crowne Plaza İstanbul Florya Oteli'ni tercih ederek değerli görüşlerinizi paylaştığınız için şahsım ve çalışma arkadaşlarım adına teşekkür ederim. Otelimizden ve hizmetlerimizden memnun kaldığınızı öğrenmiş olmaktan mutluluk duymaktayız. Amacımız, değerli misafirlerimize üstün konfor ve en kaliteli hizmeti güleryüzlü çalışma arkadaşlarımız ile sunmaktır. İstanbul'a gerçekleştireceğiniz tüm seyahatlerde sizi ağırlayabilmek ümidi ile saygılarımı sunarım.Saygılarımla,Begum GirginMisafir Deneyimi Direktörü

8/10 Hyvä

Waddah

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent with AC problem
Yöpyi 4 yötä lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 2.11.2023
Dear Waddah,Thank you for taking a moment to share your feedback, I am pleased to hear you like our hotel and that you enjoyed your recent stay with us at Crowne Plaza Istanbul Florya. Concerning your remark, I was sorry to learn your disappointing experience and please accept my sincere apologies for the technical problems with the heating in your room and for the discomfort this must have caused you. As you are aware we are currently going through a refurbishment but this should not have affected the heating system in your guest room in any way so I will be asking my maintenance team to investigate this and take the necessary action to resolve this issue. I hope that you will choose our hotel again next time you stay in the area and we will look forward to welcoming you backKind Regards,Begüm Girgin Guest Experience Director

6/10 OK

Berker

Yöpyi 1 yön lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 1.11.2023
Değerli Misafirimiz Berker Bey,Crowne Plaza İstanbul Florya'yı tercih ettiğiniz çok teşekkür ederiz. Mükemmeli yakalamak adına sizden gelen değerlendirmeler, bizler için her zaman çok kıymetli,siz değerli misafirlerimizin görüşleriyle çok daha iyi olacağımızdan hiç şüphemiz yok. Beklentilerinizi karşılayamamış olmak ve sizlere personel ve hizmetler açısından olması gerektiği gibi mükemmel bir Crowne Plaza deneyimi yaşatamamış olduğumuzu duymak bizi son derece üzdü. Değerlendirmeniz yöneticilerimizle paylaşıldı, titizlikle gerekli aksiyonların alınacağından emin olabilirsiniz. Her zaman daha iyisini hedeflediğimiz misafir memnuniyeti odaklı hizmet anlayışımızla Crowne Plaza İstanbul Florya'da sizleri tekrar ağırlamak isteriz. Saygılarımızla,Begüm GirginGuest Experience Director

10/10 Loistava

valerie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 27.10.2023
Dear Valerie,Thank you for staying with us. We truly appreciate you for taking your time to write this fantastic review. Your honest feedback is of great value for us as well as your personal recommendations. It makes us very happy to know that you had an overall divine stay at our hotel and we are thankful for your kind compliments. It is indeed all our pleasure to have you here, and we already look forward to welcome you back in the future.Kind Regards,Begüm GirginGuest Experience Director

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 23.10.2023
Dear Valued Guest,Thank you for choosing to stay with us at Crowne Plaza Istanbul Florya and for sharing your kind comments regarding your recent visit.We are indeed delighted to learn that you have enjoyed the time spent with us. Your complimenting evaluation is surely a great motivation and encourage us to strive for providing even better service every day. We are always looking forward to welcome you again at Crowne Plaza İstanbul FloryaKind Regards,Begüm GirginGuest Experience Director

8/10 Hyvä

Murat

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Güzel bir otel. Oda, kahvaltı, personel iyiydi. Ancak iki sorun yaşadım. 1. Junior Suit denilen oda Suit değil, sadece büyük bir oda. Burada önemli bir sorun var satışta. 2. Klimalar hava soğumuş olmasına rağmen hala soğukta. Sıcak hava istediğinizde mümkün olmadığı söyleniyor ve siz soğuk bir odada uyumak zorunda kalıyorsunuz.
Yöpyi 2 yötä lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 19.10.2023
Değerli Misafirimiz Murat Bey,Öncelikle otelimiz Crowne Plaza İstanbul Florya’ya göstermiş olduğunuz ilgi ve güzel yorumlarınız için çok teşekkür ederiz. Memnuniyetinizi öğrenmiş olmak bizleri sevindirmiştir. Tüm ekip olarak misafir memnuniyetine büyük önem vermekte ve sizlerden gelen geri dönüşleri hassasiyet ile incelemekteyiz. Lezzetinden ödün vermediğimiz kahvatımız hemen hemen tüm misafirlerimiz tarafından beğeni almaktadır.Değerli zamanınızdan ayırıp, ilettiğiniz geri bildiriminizde altını çizdiğiniz hususların takibini ilgili departmanlarla beraber yapacağımızın bilgisini vermek isteriz. Amacımız tüm misafirlerimin otelimizden memnun ayrılmaları adına ürün, servis ve hizmet kalitemizin sürekliliğini sağlamaktır. İlginiz ve değerli vaktiniz için tekrar teşekkür eder, kusursuz bir deneyim için sizi en kısa sürede otelimizde tekrar misafir etmeyi dileriz.Saygılarımla,Begüm GirginGuest Experience Director

4/10 Huono

Kelsey

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 13.10.2023
Dear Kelsey,We are truly saddened to realize that you were disappointed with your overall stay and that we were unable to demonstrate the level of service you unquestionably deserve to receive. I am further alarmed to notice that I could not address these issues during your stay and that we let you go on a negative note.We do hope you can give us another chance so that we can turn your negative experience into a positive one.Sincerely,Begüm GirginGuest Experience Director

8/10 Hyvä

Kevin Anthony

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful location. Off the beaten path from the excursions we were doing, but I would stay here again.
Yöpyi 3 yötä lokakuussa 2023
Guest Experience Director - Begum Girgin vastasi 10.10.2023
Dear Kevin Anthony,We would like to thank you for taking the time to share your experience at Crowne Plaza Istanbul Florya. We are also happy to understand that you have enjoyed our hotel. We are delighted to learn that we managed to reach your expectations; which is our major goal and you were pleased with our ideal location next to the worlds biggest thematic aquarium İstanbul Akvaryum and the shopping mall Aqua Florya offering easy access to the restaurants and recreational areas around. Concerning your remarks I would kindly like to inform you that Old City has 20km away, while downtown has 23km away and it only takes 20mins from the hotel.Once more thank you very much for preferring our hotel and we are looking forward to welcoming you again soon.Kind RegardsBegüm GirginGuest Experience Director