Majoituspaikan julkisivu illalla/yöllä

Arvostelut: Swiss-Belhotel Mangga Besar

4 out of 5
Swiss-Belhotel Mangga Besar
Jl Kartini Raya 57, Jakarta, West Java

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 48 kautta 202 arvostelua" "
Arvosana 8 - Hyvä. 95 kautta 202 arvostelua" "
Arvosana 6 - OK. 42 kautta 202 arvostelua" "
Arvosana 4 - Huono. 12 kautta 202 arvostelua" "
Arvosana 2 - Hirveä. 5 kautta 202 arvostelua" "

8,0/10

Siisteys

8,0/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

7,6/10

Majoituspaikan kunto ja tilat

5,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Jari

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä hinta-/laatusuhde, erinomainen henkilökunta!
Vastaanottovirkailija oli ystävällinen ja sisäänkirjautuminen hotelliin oli nopeaa ja sujuvaa. Huoneeseen päästyäni huomasin tallelokeron olevan epäkunnossa, mennessäni ulos raportoin asiasta vastaanottovirkailijalle, joka lupasi laittaa korjausmiehen paikalle ja palattuani asia oli kunnossa. Aamupala oli buffet-tyylinen ja todella erinomainen. Keittiömestari/kokki kävi itse katsomassa, että kaikkea löytyy. Henkilökunta reagoi nopeasti, jos joku aamupalan osa alkoi loppumaan. Astiat korjattiin viipymättä, mutta silti toiminta oli oikealla tavalla huomaamatonta. Erinomainen suoritus! Siistit huoneet, ulkona oli takseja saatavilla.
General Manager vastasi 25.11.2016
Dear Guest Thank for choosing Swiss-Belhotel Mangga Besar,we do apologize regarding inconvenience during you stayed,we hope for next stay you enjoy with us. Thank You Yusup Maulana Mana Room Division Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Mr
Cleanliness can be improved.
Yöpyi 2 yötä syyskuussa 2023
laras - Ecom SBMB vastasi 23.9.2023
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta “ Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Swiss-belhotel Mangga Besar. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,Guntoro PurnomoGeneral Manager Swiss-Belhotel Mangga Besar

2/10 Hirveä

Forrest

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
不建议入住
Yöpyi 7 yötä syyskuussa 2023
laras - Ecom SBMB vastasi 22.9.2023
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta “ Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Swiss-belhotel Mangga Besar. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,Guntoro PurnomoGeneral Manager Swiss-Belhotel Mangga Besar

10/10 Loistava

ACHYAR ISHAK MUSLIM

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
good staff and helpful..room clean and bigger
Yöpyi 2 yötä syyskuussa 2023
Natasia Laras E-Commerce & Distribution Swiss-belH vastasi 12.9.2023
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta”Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Swiss-belhotel Mangga Besar and we will always looking forward to welcome you back yo our hotel. Stay safe and HealthyBest Regards,Guntoro PurnomoGeneral Manager Swiss-Belhotel Mangga Besar

6/10 OK

CHEW

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä elokuussa 2023
Natasia Laras E-Commerce & Distribution Swiss-belH vastasi 30.8.2023
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta “ Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Swiss-belhotel Mangga Besar. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,Guntoro PurnomoGeneral Manager Swiss-Belhotel Mangga BesarWarmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta “ Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Swiss-belhotel Mangga Besar. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,Guntoro PurnomoGeneral Manager Swiss-Belhotel Mangga Besar

8/10 Hyvä

Javier

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä heinäkuussa 2023
laras - Ecom SBMB vastasi 14.7.2023
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta”Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Swiss-belhotel Mangga Besar and we will always looking forward to welcome you back yo our hotel. Stay safe and HealthyBest Regards,Guntoro PurnomoGeneral Manager Swiss-Belhotel Mangga Besar

6/10 OK

Michele

Natasia Laras E-Commerce & Distribution Swiss-belH vastasi 31.3.2023
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta “ Dear Valued Guest,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Swiss-belhotel Mangga Besar. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,

4/10 Huono

REINA

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No hand towel during stay. Room were not ready for guest staying.
Yöpyi 6 yötä marraskuussa 2022
Laras - Ecom SBMB vastasi 14.11.2022
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta “ Dear REINA,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaIt is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Swiss-belhotel Mangga Besar. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and HealthyBest Regards,Natasia LarasE-Commerce & Distribution Swiss-belHotel Mangga Besar

10/10 Loistava

yasufumi

Yöpyi 1 yön syyskuussa 2022
Laras - Ecom SBMB vastasi 3.10.2022
Warmest greetings from Swiss-belhotel Mangga Besar“An ideal and comfartable stay in the heart of jakarta”Dear yasufumi,We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to JakartaWe do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience.Once again thank you very much for choosing Swiss-belhotel Mangga Besar and we will always looking forward to welcome you back yo our hotel. Stay safe and HealthyBest Regards,Natasia LarasE-Commerce & Distribution Swiss-belHotel Mangga Besar

2/10 Hirveä

TAN

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room is not in clean condition, have ant in the bed, tv table, bath room and causing my body redness and itchy. Aircon is not cool at all and have to request to shift room at 11pm.
Yöpyi 1 yön heinäkuussa 2022
laras - Ecom SBMB vastasi 30.7.2022
Warmest greetings from Swiss-belhotel Mangga Besar “An ideal and comfartable stay in the heart of jakarta “ Dear TAN, We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta It is with regret to learn that you had to go through an unpleasant experience that you found . We do appologize for the inconvience caused. Please accept our sincere apology and allow us to consider this matter seriously to improve our service in the future. We do hope you understand that it was certainly not the standards which we normaly aim at Swiss-belhotel Mangga Besar. I personally thank you for taking the time bringing this matter in to our attention and we surely hope to have the opportunity of providing a better service to you whenever travels bring you back to Jakarta Stay safe and Healthy Best Regards,

8/10 Hyvä

Alejandro

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2021
Laras - Ecom SBMB vastasi 8.2.2022
Warmest greetings from Swiss-belhotel Mangga Besar “An ideal and comfartable stay in the heart of jakarta” Dear Mr/Ms Alejandro, We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Swiss-belhotel Mangga Besar and we will always looking forward to welcome you back yo our hotel. Stay safe and Healthy Best Regards, Danang Ambar Marcom Manager

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Ok
Yöpyi 1 yön joulukuussa 2019
Maria Yuliati vastasi 23.12.2019
Dear Valued Guest, Thank you for your rating and comments in regards of our Hotel. Kind regards, Revenue Manager

6/10 OK

sangjun

Liikematkailija
Yöpyi 1 yön joulukuussa 2019
Anton Rezie vastasi 11.12.2019
Dear Sangjun, Thank you for your rating in regards of our Hotel. Kind regards, General Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Staycation
It was a nice staycation, the room is nice and very comfort to stay, clean and near busway. The breakfast has quite various type of foods like bread rice porridge and dimsum
Yöpyi 1 yön marraskuussa 2019
Anton Rezie vastasi 15.11.2019
Dear Valued Guest, Thank you for your rating in regards of our Hotel. Kind regards, General Manager

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
basically I like this hotel. but one thing I don't like is the elevator. we have to wait it longer than the other ordinary hotels'.
Yöpyi 1 yön syyskuussa 2019
Anton Rezie vastasi 30.9.2019
Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on basically I like this hotel. but one thing I don't like is the elevator. we have to wait it longer than the other ordinary hotels'. I will share this matter to all Department Head concerned for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, General Manager

8/10 Hyvä

Andre, Chicago, IL

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location and good area near city center of Jakarta.
Yöpyi 5 yötä elokuussa 2019
Anton Rezie vastasi 26.8.2019
Dear Andre, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

4/10 Huono

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu
15:00に訪問したが、チェックインに30分待たされた。
Yöpyi 1 yön heinäkuussa 2019
Anton Rezie vastasi 4.8.2019
Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on Visited at 15:00 but waited 30 minutes for check-in. I will share this matter to the Department Head concerned for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, General Manager

8/10 Hyvä

Peter

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Gutes Hotel
Gutes Hotel im Norden von Jakarta in der Nähe des Kemayoran Messegelände. Frühstück ist auch nicht schlecht.
Yöpyi 3 yötä heinäkuussa 2019
Anton Rezie vastasi 15.7.2019
Dear Peter, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
breakfast is very good and sufficient. so this hotel is good for travel as well as buisiness trip.
Yöpyi 2 yötä toukokuussa 2019
Anton Rezie vastasi 13.6.2019
Dear Valued Guest, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

6/10 OK

Danny

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Air conditioning
They should fix the air conditioning in the rooms. Even though they moved me to 3 different rooms, the air conditioning is all below par. I would prefer to use their thick blanket to its full usage. The spa on the 5th level is no longer free or charge, but if you're staying there, it's 50% off. Sauna and the baths look pretty nice. Fix the AC!
Yöpyi 2 yötä huhtikuussa 2019
Anton Rezie vastasi 17.5.2019
Dear Danny, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on They should fix the air conditioning in the rooms. Even though they moved me to 3 different rooms, the air conditioning is all below par. I would prefer to use their thick blanket to its full usage. The spa on the 5th level is no longer free or charge, but if you're staying there, it's 50% off. Sauna and the baths look pretty nice. Fix the AC! I will share this matter to all Department Head concerned for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good Property, Nice staff
Yöpyi 1 yön huhtikuussa 2019
Anton Rezie vastasi 12.4.2019
Dear Valued Guest, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

6/10 OK

Tarkistettu asiakas

Yöpyi 1 yön huhtikuussa 2019
Anton Rezie vastasi 10.4.2019
Dear Valued Guest, Thank you for your rating in regards of our Hotel. Kind regards, General Manager

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like it all. Clean and comfort. Price is reasonable.
Yöpyi 1 yön maaliskuussa 2019
Anton Rezie vastasi 4.4.2019
Dear Valued Guest, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

6/10 OK

Biing Hwang

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
服務待加強
1. 網上訂的是行政房,進房後才發現櫃台人員搞錯成高級房,雖有立即更換為原本的房型,但感受已不好; 大夜班及早班櫃台人員的英文程度待加強。 2. 行政房內盥洗備品(刮鬍刀組、棉花棒組)僅有包裝,打開後是空的。
Yöpyi 1 yön maaliskuussa 2019
Anton Rezie vastasi 4.4.2019
Dear Valued Guest, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

4/10 Huono

Tarkistettu asiakas

Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
WORN DOWN HOTEL. Needs immediate renovation
The lobby and the entrance looks nice. But positive things end here. The path from the elevator to the rooms smelled like wet carpet with molds. The ceiling was worn down and damaged. Entering their suite room, centralized aircon was leaking and could not cool the whole room, bathroom was leaking, bed sheets, blanket and pillow looked old, worn, faded and torn. Simply the worst hotel I've had in years. I immediately transferred hotel the next day.
Yöpyi 1 yön maaliskuussa 2019
Anton Rezie vastasi 4.4.2019
Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on The path from the elevator to the rooms smelled like wet carpet with molds. The ceiling was worn down and damaged. Entering their suite room, centralized aircon was leaking and could not cool the whole room, bathroom was leaking, bed sheets, blanket and pillow looked old, worn, faded and torn. Simply the worst hotel I've had in years. I immediately transferred hotel the next day. I will share this matter to all Department Head concerned for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, General Manager

6/10 OK

Nicholas

Hyvää: Henkilökunta ja palvelu
Room not clean and part of the carpet abit wet and sticky,thw breakfast are good
Yöpyi 2 yötä helmikuussa 2019
Anton Rezie vastasi 2.3.2019
Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on Room not clean and part of the carpet abit wet and sticky,thw breakfast are good. I will share this matter to all Department Head concerned for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, General Manager

8/10 Hyvä

Abdan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Old but well maintained. Nyaman dan bersih. Perlu peremajaan di furniture dalam kamar.
Yöpyi 1 yön tammikuussa 2019
Anton Rezie vastasi 2.3.2019
Tamu Yang Terhormat, Terima kasih banyak telah meluangkan waktu berharga Anda untuk menyelesaikan ulasan mengenai hotel kami. Saya telah mencatat umpan balik Anda tentang Old but well maintained. Nyaman dan bersih. Perlu peremajaan di furniture dalam kamar. Saya akan menginformasikan hal ini kepada semua Kepala Bagian yang terkait untuk segera ditinjau dan ditingkatkan. Saya ingin meminta maaf atas ketidaknyamanan yang Anda alami. Terima kasih banyak untuk berbagi pengalaman Anda dan kami berharap dapat menyambut Anda dan keluarga Anda lagi di Swiss-Belhotel Mangga Besar. Dengan Hormat, General Manager

10/10 Loistava

Charlie Anne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Happy Stay
Our room was upgraded to an executive room at no extra cost. It was such a sweet welcome as it was our first day in Indonesia. I would like to commend your staff as well. They had been very helpful. My mom was super happy. So thank you, Swiss-Belhotel!❤
Yöpyi 2 yötä joulukuussa 2018
Anton Rezie vastasi 4.1.2019
Dear Charlie Anne, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

6/10 OK

Seng Lee Robin

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Yöpyi 2 yötä joulukuussa 2018
Anton Rezie vastasi 4.1.2019
Dear Seng Lee Robin, Thank you for your rating in regards of our Hotel. Kind regards, General Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good staff is conoperative
Yöpyi 1 yön joulukuussa 2018
Anton Rezie vastasi 18.12.2018
Dear Valued Guest, Thank you for your rating and comment in regards of our Hotel. Kind regards, General Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel room, happy to be upgraded. But I didn’t see anybtaxi stand in this hotel.
Yöpyi 1 yön marraskuussa 2018
Anton Rezie vastasi 7.12.2018
Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on I didn't see any taxi standby in this hotel. We will share this matter to all Department Head concerned for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, General Manager

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä marraskuussa 2018

8/10 Hyvä

hiro, 東京

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
コタに近くまたホテル周辺は食事処も多く便利です。ガンビル駅からのアクセスもよく利便菜もあります。
Yöpyi 1 yön marraskuussa 2018
Laras - Ecom SBMB vastasi 28.7.2022
Warmest greetings from Swiss-belhotel Mangga Besar “An ideal and comfartable stay in the heart of jakarta” Dear Hiro, We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Swiss-belhotel Mangga Besar and we will always looking forward to welcome you back yo our hotel. Stay safe and Healthy Best Regards,

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 4 yötä marraskuussa 2018
Laras - Ecom SBMB vastasi 28.7.2022
Warmest greetings from Swiss-belhotel Mangga Besar “An ideal and comfartable stay in the heart of jakarta” Dear Valued Guest, We would like to convey our sincere appreciation and gratitude for your support in making us your preferred choice during your recent visit to Jakarta We do hope that you enjoyed your stay when staying with us as it was trully a pleasure for us to serve you.If there anything we can do for you on your next visit to make your stay become more comfort. Please do not hesitate to let us know. It is very important for us that our guest experience. Once again thank you very much for choosing Swiss-belhotel Mangga Besar and we will always looking forward to welcome you back yo our hotel. Stay safe and Healthy Best Regards,

6/10 OK

Wilson, Singapore

Hyvää: Siisteys ja huoneen mukavuus
I traveled alone for business and this is only the 3rd hotel i have stayed in in Indonesia. The rest were all 4 stars as well Hotel as a whole is rather aged.. Although the gym is new the weight machines were both under service, the spa was undergoing renovations. Room was clean but aged. Saw some green mold in the toilet shower area which was cleaned up by housekeeping the next day. Bed was really comfortable. Water pressure in the shower was good Food choices for breakfast was quite limited although they were tasty. Overall still a satisfactory stay although a little under my expectations.
Yöpyi 5 yötä marraskuussa 2018
Anton Rezie vastasi 19.11.2018
Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on the Hotel is rather aged. The weight machines in gym were both under service, the spa was undergoing renovations. Room was clean but aged. Some green mold in the toilet shower area. Food choices for breakfast was quite limited. We will share these matters to all Department Head concerned for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, General Manager

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Really difficult to have communication in English, even writing.
Yöpyi 2 yötä lokakuussa 2018
Anton Rezie vastasi 29.10.2018
Dear Valued Guest, Thank you very much for taking some of your precious time to complete your review of our hotel. I have taken notes of your feedback on really difficult to have communication in English, even writing and share this matter to all Department Head for immediate review and improvements. I would like to sincerely apologize for the inconveniences you have encountered. Thank you very much again for sharing your experience and we look forward to welcoming you and your family again soon at Swiss-Belhotel Mangga Besar. Yours Sincerely, Anton Rezie General Manager

2/10 Hirveä

Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2018
Anton Rezie vastasi 15.10.2018
Dear Swiss-Belhotel Mangga Besar Guest, Thank you for taking the time to review our property, your comments are very much valued I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Warm regards,

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
nice
nice to stay and many type of food + great servicing
Yöpyi 4 yötä lokakuussa 2018
Anton Rezie vastasi 15.10.2018
Dear Swiss-Belhotel Mangga Besar Guest, A very warm thank you for having shared your wonderful review following your recent stay with us at Swiss-Belhotel Mangga Besar Jakarta. I was delighted to read that you had felt well looked after and thoroughly enjoyed our wonderful room and service. I will share your generous comments with the rest of my team as I know will make them very proud and motivated to do even better the next time. My team and I are looking forward to welcoming you back in a not too distant future. Warm regards,

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
좋아용
좋아용ㅋㅋ 아주 만족해용ㅋㅋ 호텔이 아주 깨끗해용ㅋㅋ 다음번에 또 이용하고 싶어용ㅋㅋㅋ 주변사람들에게도 추천중입니다.ㅋㅋ
Yöpyi 3 yötä lokakuussa 2018
Anton Rezie vastasi 12.10.2018
Dear Swiss-Belhotel Mangga Besar Guest, A very warm thank you for having shared your wonderful review following your recent stay with us at Swiss-Belhotel Mangga Besar Jakarta. I was delighted to read that you had felt well looked after and thoroughly enjoyed our wonderful room and service. I will share your generous comments with the rest of my team as I know will make them very proud and motivated to do even better the next time. My team and I are looking forward to welcoming you back in a not too distant future. Warm regards,

10/10 Loistava

Allan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice One!!!
Yöpyi 3 yötä elokuussa 2018
Anton Rezie vastasi 3.9.2018
Dear Mr. Allan, Thank you very much for sharing your visit with us I am very glad to hearing that you enjoyed during you stay at our hotel I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Warm regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
凌晨四點退房時,櫃檯人員的英文能力尚須加強。
Yöpyi 1 yön heinäkuussa 2018
Anton Rezie vastasi 24.8.2018
Dear Swiss-Belhotel Mangga Besar Guest, Thank you very much for sharing your visit with us, your comments are very much valued We do apologize regarding inconvenient during you stayed I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Best Regard,

6/10 OK

Vic, Perth, Australia

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Booked non smoking room with double bed...offered twin single beds in a room obviously used for smokers...very smelly...staff were nice and changed us to more appropriate room on non smoking floor
Yöpyi 6 yötä heinäkuussa 2018
Anton Rezie vastasi 19.7.2018
Dear Mr. Vic, Thank you for choosing Swiss-Belhotel Mangga Besar Thank you for taking the time to review our property, your comments are very much valued We do apologize regarding inconvenient during you stayed I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Warm regards,

8/10 Hyvä

Sukma

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2018
Anton Rezie vastasi 19.5.2018
Dear Mr. Sukma, Thank you very much for sharing your visit with us I am very glad to hearing that you enjoyed during you stay at our hotel I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Warm regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
value for money hotel
clean and comfort room. good breakfast. great area, so many great food. value for money hotel.
Yöpyi 1 yön toukokuussa 2018
Anton Rezie vastasi 16.5.2018
Dear Valued Swiss-Belhotel Mangga Besar Guest, Thank you for taking the time to review our property, your comments are very much valued We appreciate your comments regarding our customer service and ongoing upgrades. Our staff are trained to provide only the best in customer service, and we are pleased that you found value and hospitality during your stay. We look forward to seeing you on your next trip to Jakarta. Kind regard,

4/10 Huono

Tarkistettu asiakas

Huonoa: Siisteys ja huoneen mukavuus
チェックインの対応が遅い。カード番号を手書きで控える意味がわからない。ベルマンはとても親切でした。部屋のトイレに虫がいたので、もう少し綺麗にすると良いかも。
Yöpyi 1 yön huhtikuussa 2018
Anton Rezie vastasi 2.5.2018
Dear Swiss-Belhotel Mangga Besar Guest, Thank you for taking the time to review our property, your comments are very much valued We do apologize regarding inconvenient during you stayed,We will improve and ensure will not happen again in the future. We hope you enjoy for next stay with us Kind regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Anton Rezie vastasi 12.4.2018
Thank you very much for sharing your visit with us I am very glad to hearing that you enjoyed during you stay at our hotel I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Warm regards, Anton Rezie General Manager of Swiss Belhotel Mangga Besar Jakarta

8/10 Hyvä

Wirawan

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön maaliskuussa 2018
Anton Rezie vastasi 12.4.2018
Dear Mr. Wirawan, A very warm thank you for having shared your wonderful review following your recent stay with us at Swiss-Belhotel Mangga Besar Jakarta. I was delighted to read that you had felt well looked after and thoroughly enjoyed our wonderful room and service. I will share your generous comments with the rest of my team as I know will make them very proud and motivated to do even better the next time. My team and I are looking forward to welcoming you back in a not too distant future. Warm regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Anton Rezie vastasi 22.2.2018
Dear Swiss-Belhotel Mangga Besar Guest, Thank you very much for sharing your visit with us I am very glad to hearing that you enjoyed during you stay at our hotel I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Warm regards,

8/10 Hyvä

LI-XUAN

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä lokakuussa 2017
Dear Mr. Li Xuan, Warms Greeting from Swiss Belhotel Mangga Besar Jakarta! Thank you very much for sharing your visit with us I am very glad to hearing that you enjoyed during you stay at our hotel I will certainly share your generous comments with all my colleagues and we all hope to have the opportunity to welcome you back soon once again. Warm regards, Anton Rezie General Manager of Swiss Belhotel Mangga Besar Jakarta

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
good breakfast, good wifi, area questionable, only negative the food smell at 6 am through the airco pipes
Yöpyi 3 yötä syyskuussa 2017
Dear Swiss-Belhotel Mangga Besar Guest, Thank you for your trust to choose our hotel as your accommodation in Jakarta. Your constructive comment will be our concern and will be follow up immediately. Your generous comment will shared to our team and management as motivation to improve in highlighted area. Should you need further assistance please do not hesitate to contact me. Thank you and have a great day. Best regards, Yurianggi Front Office Manager