Ulkopuoli

Arvostelut: Sheraton Kampala Hotel

4 out of 5
Sheraton Kampala Hotel
Ternan Avenue, Kampala

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 67 kautta 181 arvostelua" "
Arvosana 8 - Hyvä. 68 kautta 181 arvostelua" "
Arvosana 6 - OK. 25 kautta 181 arvostelua" "
Arvosana 4 - Huono. 12 kautta 181 arvostelua" "
Arvosana 2 - Hirveä. 9 kautta 181 arvostelua" "

8,4/10

Siisteys

8,2/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Reuben

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä marraskuussa 2023

10/10 Loistava

Dan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Nice place
The hotel is showing its age. The service here is great and I would definitely stay here again. The food service in the lobby restaurant takes too long for a quick lunch in between meetings. Not sure why it takes so long. The rooms are very clean and they have a nice size desk to work at. The bathrooms at least my room did not have any hooks for hanging things and no counter space.
Yöpyi 2 yötä joulukuussa 2023
R/L vastasi 4.2.2024
Dear Dan,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us.We apologize for the delay in your food orders, your feedback is very important to us as it helps improve on our guests' services.We have also started a renovation project where all Hotel facilities are being improved to better our guests' experience during their stay with us.We hope to host you again.Kind Regards.Sheraton Kampala Hotel.

10/10 Loistava

Philip

Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is a first time experience and I would recommend it to others. The Gym was fantastic and staff very nice.
Yöpyi 10 yötä lokakuussa 2023
R/L vastasi 3.11.2023
Dear Philip,Greetings from the Sheraton Kampala Hotel.Thank you very much for the positive review. We hope to host you again whenever you choose to travel to Kampala Uganda.Kind Regards.Sheraton Kampala Hotel.

6/10 OK

Tarkistettu asiakas

Liikematkailija
Yöpyi 2 yötä lokakuussa 2023
R/L vastasi 31.10.2023
Dear Sir/Madam,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us. We did receive your rating and we would like to understand why you were able to score us 6 and not 10.Your feedback is very important to us as this will help us on improving on your experience during the next stay should you choose to stay with us.Kind Regards.Sheraton Kampala Hotel Team.

10/10 Loistava

VOLKER

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff very friendly ad supportive!
Yöpyi 1 yön lokakuussa 2023
R/L vastasi 27.10.2023
Dear Volker,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us and we hope you had a wonderful stay.Your feedback is very important to us and we appreciate.We hope to host you again whenever you choose to travel to Kampala Uganda.Kind Regards.Reservations Team.

10/10 Loistava

VOLKER

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
great hotel staff, very flexible and friendly
Yöpyi 1 yön lokakuussa 2023
R/L vastasi 24.10.2023
Dear Volker,Greetings from the Sheraton Kampala.Thank you for choosing the Sheraton Kampala Hotel for your previous stay.Your honest feedback is highly appreciated and we hope to host you again whenever you travel to Kampala Uganda.Kind Regards.Sheraton Kampala Hotel.

10/10 Loistava

Anthony

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
R/L vastasi 23.8.2023
Dear Mr. Anthony,Greetings from the Sheraton Kampala Hotel.We hope that you reached safely to your destination.Thank you very much for the feedback and the high scores you gave to us.Kindly let us know incase there is any improvements that you would like us to make inorder to have your stay better than the pervious one should you choose to stay with us again during your travels to Uganda.Looking forward to hosting you again.Kind Regards.Reservations Team.

10/10 Loistava

Noah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is an older hotel so the rooms are slightly smaller however the location is excellent and the rooms have great views. It is within 5 minutes walk of every site of interest in downtown Kampala. The breakfast is excellent with a huge buffet filled with many items. Multiple restaurants with excellent yet well priced options. The staff is amazingly helpful and polite.
Yöpyi 1 yön elokuussa 2023
R/L vastasi 11.8.2023
Dear Noah,Greetings from the Sheraton Kampala Hotel.Thank you for choodsing to stay with us and we hope that you had a wonderful stay with us.We are pleased to inform you that our rooms are undegoing renovation and this is being done per floor.Should you choose to stay with us again, we shall surely offer a better room to you so that your experience with us is made better and smooth.Kind Regards.Sheraton Kampala Hotel Team.

10/10 Loistava

peter kankaka

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff very friendly and exemplary customer service
Yöpyi 6 yötä heinäkuussa 2023
R/L vastasi 14.7.2023
DearMr. Kankaka,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us.We hope that you reached your destination well.We appreciate the feedback on your stay and hope to host you again whenever you choose to travel to Kampala Uganda.Kind Regards.Sheraton Kampala Hotel.

8/10 Hyvä

Sang Hyuk

Yöpyi 1 yön heinäkuussa 2023
R/L vastasi 7.8.2023
Dear Sang Hyuk,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us and we hope you arrived safely to your destination.We hope to host you again whenever you choose to travel to Uganda Kampala.Kind Regards.Sheraton Kampala Hotel.

8/10 Hyvä

MD DIDARUL

Yöpyi 4 yötä heinäkuussa 2023
R/L vastasi 1.8.2023
Dear Didarul,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us. We hope you enjoyed your stay with us.Thank you for the scores and kind feedback.We hope to host you again whenever you choose to travel to Kampala Uganda.

10/10 Loistava

Faith

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 2 yötä kesäkuussa 2023
R/L vastasi 17.6.2023
Dear Faith,Greetings from the Sheraton Kampala Hotel.Thank you for having chosen to stay with us and we hope you reached safely to your destination.We hope you enjoyed your stay with us. Kind Regards.Reservations Team.

8/10 Hyvä

Rami

Yöpyi 1 yön toukokuussa 2023
R/L vastasi 4.6.2023
Dear Rami,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us.We hope that you enjoyed your stay and that we shall be able to host you again whenever the winds of travel blow you to Kampala Uganda.Kind Regards.Reservations Team.

10/10 Loistava

Winston

Yöpyi 4 yötä toukokuussa 2023
R/L vastasi 12.5.2023
Dear Winston,Greetings from the Sheraton Kampala Hotel.Thank you for staying with us while in Kampala Uganda. We hope you had a wonderful stay with us, and await to host you again if the winds of travel ever blow you to Kampala Uganda.Kind Regards.Sheraton Kampala Hotel.

10/10 Loistava

FARUK, ISTANBUL

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was so nice and receptionist like Dalton he is so caring
R/L vastasi 3.2.2023
Dear Faruk,Greetings from the Sheraton Kampala Hotel.Thank you very much for having chosen to stay with us and we hope you enjoyed your entire stay with us.We do hope to host you again whenever the winds of travel blow you to Uganda Kampala.Kind Regards.Reservations Team.

8/10 Hyvä

eran

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
the place to stay
great service. center location old facility...
Yöpyi 2 yötä tammikuussa 2023
R/L vastasi 21.1.2023
Dear Sir/Madam,Thank you for choosing to stay with us.We are glad you enjoyed your stay with us, we hope to host you again soon.Kind Regards.Sheraton Kampala Hotel Team.

10/10 Loistava

Douglas

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was good and clean overall nice
R/L vastasi 5.1.2023
Dear Douglas,Greetings from the Sheraton Kampala Hotel.Thank you for choosing to stay with us, and we hope you enjoyed the entire stay.We hope to host you again whenever you decide t travel to Kampala.Kind Regards.Reservations Team.

10/10 Loistava

Abdalslam

Yöpyi 26 yötä syyskuussa 2022

10/10 Loistava

Cesar

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
NTR
Yöpyi 1 yön syyskuussa 2022
R/L vastasi 11.10.2022
Dear Cesar,Greetings from the Sheraton Kampala Hotel.We hope you reached your destination safe and sound.Thank you for the feedback, and for choosing to stay with us.Looking forward to hosting you again.Kind Regards.

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2022
Sanyu vastasi 16.9.2022
Dear Guest,We are delighted that you enjoyed your stay at Sheraton Kampala Hotel!We look forward to welcoming you back.Kind Regards,Reservations Team.

10/10 Loistava

Asha

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very safe, very clean.very manicured and neatly kept compound, extremely professional staff right from the Askari at the entrance. Wow to be honest I just picked Sheraton at random and goodness I looved it. D the dinning area is well suited the food is excellent.. Barnabas at the reception is just awesome
Yöpyi 5 yötä tammikuussa 2022
R/L vastasi 7.2.2022
Dear Asha, It is our pleasure that you had a wonderful stay with us. We appreciate your honest feedback and for choosing to stay with us. We hope to accommodate you whenever you are travelling to Uganda and in Kampala. Kind regards. Sheraton Kampala Team.

8/10 Hyvä

JOEL

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Séjour très confortable et pratique
Séjour d’affaires. Très pratique avec chambre confortable et salles des réunions.
Yöpyi 5 yötä tammikuussa 2022
R/L vastasi 7.2.2022
Dear Joel, We are glad you had a good and memorable stay. Thank you for your honest feedback. We hope to hist you again when you are back to Uganda in Kampala. Kind Regards. Sheraton Kampala Team.

10/10 Loistava

phiona, Portland

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The service is always exceptional and the breakfast so out of this world .. will come again. Phiona v
Yöpyi 1 yön marraskuussa 2021
R/L vastasi 25.11.2021
Dear Phiona, Greetings from the Sheraton Kampala Hotel. It is our pleasure to know that we made your stay memorable and exceptional. It is always our joy to know that our esteemed clients get the best services and value for their money. we hope to host you again very soon. Kind Regards. Sheraton Kampala Hotel Team.

8/10 Hyvä

rosa

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2021
Sheraton Hotel Kampala vastasi 18.10.2021
thank you and hope to see you back soon Ms. Rosa.

10/10 Loistava

Marco

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön toukokuussa 2021
Sheraton Kampala Team vastasi 27.5.2021
Dear Marco, W e are delighted to know that your stay with us was memorable and that the staff service was exceptional. Thank you for taking your precious time to rate us. We look forward to hosting you again. Kind Regards.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location, clean, and quite. Will choose it again
Yöpyi 2 yötä helmikuussa 2021
Sheraton Kampala Hotel vastasi 17.2.2021
Dear Guest, Thank you so much for your feedback. We look forward to hosting you again. Kind Regards, Sheraton Team.

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä tammikuussa 2021
Sheraton Kampala Hotel vastasi 9.2.2021
Dear Guest, Thank you so much for the response. We are glad that you enjoyed the stay and we look forward to hosting you again in the near future. Kind Regards, Sheraton Kampala Hotel

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
I stayed at the Sheraton Kampala for 4 nights. Staff members were very friend
Yöpyi 3 yötä joulukuussa 2020
Reservations Team vastasi 11.1.2021
Dear Guest, Greetings of the afternoon, thank you for the feedback We hope to have another opportunity to host you Kind regards Reesrvations Team

10/10 Loistava

Vidhi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loved the stay at Sheraton Kampala
Yöpyi 3 yötä helmikuussa 2020
Reservations Team vastasi 7.4.2020
Dear Vidhi, Greetings from Sheraton Kampala Hotel, We are delighted that you enjoyed your stay at the Sheraton and you loved the Hotel location above all. We understand the current conditions have put all of us at home, but we assure you, once the conditions normalises, we shall be here to welcome you. In the meanwhile, please stay safe! Kind Regards, Reservations Team

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The natural beauty of Uganda is enhanced by the graciousness of the Kampala Sheraton staff. Professional and friendly. My second time staying and definitely not my last. Thank you.
Yöpyi 4 yötä maaliskuussa 2020
Reservation Team vastasi 17.3.2020
Good afternoon Sir/Madam, Thank you for sparing sometime to give us such a good feedback It is our pleasure that your stay in Uganda was enhanced by the Sheraton Kampala Staff We hope to have the opportunity to host you again Thank you

8/10 Hyvä

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The stuff was amazing. More especially in the club lounge.
Yöpyi 7 yötä helmikuussa 2020
Reservations Team vastasi 28.2.2020
Dear our beloved guest Greetings from Sheraton Kampala Hotel We thank you for taking your time to give us feedback about your stay and we it is our pleasure that you enjoyed your stay we hope to have an opportunity to welcome you again

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Vi ar her nytårsaften god mad flot fyrværkeri god morgenmad
Yöpyi 1 yön joulukuussa 2019
Reservations team vastasi 6.1.2020
good afternoon thank you for the feedback and we are grateful that you enjoyed

8/10 Hyvä

mats

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
NIce service , personal, excellent , hotell getting old
Yöpyi 1 yön joulukuussa 2019
Reservations Team vastasi 8.12.2019
Good morning Sir/Madam Thank you for the Feed back We shall be looking forward to hosting you again

6/10 OK

broc

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Marginal Service for Relatively High Cost
Hotels.com listing showed “airport shuttle.” Did not say “available.” Gave impression it was a courtesy shuttle. After I arrived at the hotel, I was charged $50, an amount I later learned was one hundred to two hundred percent the “going rate.” Juice offered (and unfortunately consumed) was delicious, but made me sick within 30 minutes and for the next 24 hours. Elevator didn’t work consistently with room cards and attendant was unable to help. Staff never called back (despite assurances they would) when we called to inquire about a left behind personal item.
Yöpyi 1 yön elokuussa 2019
Sheraton Kampala Hotel vastasi 9.2.2021
Dear Guest, we apologize for missing this communication, we regret to hear about this bad experience during your stay. We have shared the feedback with the respective Teams. We do look forward to host you in the future and once again, thank you for bringing all these concerns to our attention as they help and enable us to serve our guests better. Kind Regards, Sheraton Kampala Hotel Team

6/10 OK

broc

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2019
brian vastasi 24.10.2019
Dear Valued Guest kindly note that we always strive to give the best stay experience to all our clients. we hope to make your next stay memorable.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Poor room service - not thoughtful
All was great except room service was slow and they almost always forgot to bring something - which would then take time to bring up and by then the food was cold. E.g. pancakes without syrup, or food without ketchup etc.
Yöpyi 7 yötä elokuussa 2019
brian vastasi 24.10.2019
Dear Valued Guest we always strive to offer the best stay service to all our valued esteemed clients at all times. we apologise for falling below that standard but we look forward to rectify our short comings upon your next stay.

4/10 Huono

Tarkistettu asiakas

Yöpyi 5 yötä heinäkuussa 2019
Sanyu Nakayita vastasi 6.8.2019
Dear Anonymous, We have received the feedback and seems like something went wrong; please give us more information about your stay experience to enable us look into the situation. We look forward to hear from you. Kind Regards, Reservations Team.

10/10 Loistava

Tarkistettu asiakas

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I stayed for long time then feel like staying at home
Yöpyi 2 yötä heinäkuussa 2019
Margret vastasi 6.8.2019
We thank you for your feedback we Hope to have the opportunity to host you again

4/10 Huono

Tarkistettu asiakas

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Kept awake every night until 1 or 2 by live events at the hotel.
Yöpyi 3 yötä heinäkuussa 2019
Reservation Team vastasi 22.7.2019
Dear Guest, Thank you so much for choosing to stay at Sheraton Kampala Hotel. We sincerely apologize that you did not have a pleasant stay previously. We are working on soft room renovations which will close by putting double glazing all our windows but in the meanwhile we shall allocate a room on the quiet side of the Hotel. We once again thank you for your patronage and look forward to hosting you again.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys
Liked: Good pool and trainers in the gym, nice grounds and security, comfortable bed and rooms Disliked: Room had a mold smell, asked to change rooms for that reason but the second room also had the same problem. It's not the hotels fault but the noise coming from the "Rock" bar and grill across the street made it very difficult to sleep. It was every night (out of 4) until after 1am. A room on the quiet side wasn't available.
Yöpyi 4 yötä toukokuussa 2019
Sarah Namusisi vastasi 23.5.2019
Dear Valued Guest, We thank you for your feedback. We sincerely apologize about the noise from the Rock bar at night. The hotel management is working closely with the Rock bar to ensure that the music is minimized to avoid inconveniencing guests here at the hotel. We believe this will ensure a better stay next time you are back at the hotel. Kind regards.

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location, staff, and facilities were great. The bar was noisy until late hours, and I was staying in the 8th floor..
Yöpyi 1 yön huhtikuussa 2019
Sarah Namusisi vastasi 6.5.2019
Dear Sir/Madam, Greetings from Sheraton Kampala and we thank you for your feedback. We sincerely apologize for the noise and the inconvenience this may have caused you during stay. We will work closely with the bar supervisor to ensure this does not happen again and ultimately have a better experience next time. Kind regards.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2019
Sarah Namusisi vastasi 15.4.2019
Thank you! We look forward to welcoming you back to Sheraton Kampala Hotel.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Yöpyi 3 yötä elokuussa 2018
Sarah Namusisi vastasi 15.4.2019
Thank you! We look forward to welcoming you back to Sheraton Kampala Hotel.

8/10 Hyvä

Hermann

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Super hotel good rooms very nice personal good service
Yöpyi 2 yötä tammikuussa 2019
Sanyu Nakayita vastasi 8.1.2019
Dear Hemann, Thank you for visiting Sheraton Kampala Hotel, we value your feedback and we are glad that you enjoyed your stay. We look forward to hosting you once again. Kind Regards, Reservations Team

6/10 OK

Mukenge, Johannesburg

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Security guard to tell me that i have overseated on the couch in the lobby. Receptionist not accurate on the activity the day i have checked in( special buffet)
Yöpyi 1 yön marraskuussa 2018
Reservations vastasi 26.11.2018
Thank you Mr. Mukenge, We thank you for choosing to stay with us. We will communicate your response to the respective department. Reservations Agent

2/10 Hirveä

Tadele

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Terrible Treatment!
Lack of respect! Lack of understanding! Double standards! Affinity to get commission!
Yöpyi 10 yötä lokakuussa 2018
Reservations vastasi 26.11.2018
Dear Mr. Tadele, We thank you for choosing to stay with us and we thank you for your feed back.

8/10 Hyvä

A, Tokyo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
スタッフは対応が素晴らしいでした。建物自体は古いとは思いますがウガンダでこのホテルの敷地内は最高の空間です。
Yöpyi 1 yön lokakuussa 2018
res vastasi 29.10.2018
Thank you for your feed back.

8/10 Hyvä

a, Tokyo

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
スタッフはみんな素晴らしい。旧バスタブのある部屋はドレンが外側にないので気をつけないと部屋に水がまわります。他はOKです。
Yöpyi 1 yön lokakuussa 2018
Res vastasi 29.10.2018
We appreciate your feed back, it means a lot to our hotel.

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
シャワーをしたら水が部屋の方にまわってた。フロントに話し部屋を変えてもらったら今度はトイレの水が止まらない。仕方なく自分で修理をした。
Yöpyi 1 yön lokakuussa 2018
Res vastasi 29.10.2018
We appreciate your feed back, it means a lot to our hotel.

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Appalling service; nightclub will keep you awake
I was not allowed to check in for nearly two hours after arriving at 18:15 in the evening on a prepaid booking. Then I was given the wrong type of room and told I would moved the next morning, and that I could leave my packed suitcase in the room. I didn't sleep much that night because the hotel has a NIGHTCLUB downstairs. After getting back to the hotel at 16:00 the next day, I had to wait another hour until I could check in. Room keycards are very prone to failure and felt like a lottery every time I left the room. I had to reactivate mine 3 times and I kept it away from my phone. People were having keycards reactivated every time I went pas reception. Laundry and other charges are extortionate. Rooms are quite tatty in places. I had to argue for 5 minutes to have someone else's café charges removed from my bill. I had not visited that café at all.
Yöpyi 3 yötä syyskuussa 2018
Reservation Team vastasi 27.9.2018
Dear Guest, We sincerely regret the unfortunate experience that occurred on your previous stay. We have shared the feedback with various departments to appreciate and work on guest experience. We look forward to hosting you to a much greater experience if given a chance. Thank you once again. Kind Regards Reservations Team