Hotels.com listing showed “airport shuttle.” Did not say “available.” Gave impression it was a courtesy shuttle. After I arrived at the hotel, I was charged $50, an amount I later learned was one hundred to two hundred percent the “going rate.”
Juice offered (and unfortunately consumed) was delicious, but made me sick within 30 minutes and for the next 24 hours.
Elevator didn’t work consistently with room cards and attendant was unable to help.
Staff never called back (despite assurances they would) when we called to inquire about a left behind personal item.