Baari (majoituspaikassa)
Tarkista saatavuus

Arvostelut: Best Western Plus Waterloo

2.5 out of 5
Best Western Plus Waterloo
547 King St N, Waterloo, ON

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 421 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 370 kautta 1000 arvostelua" "
Arvosana 6 - OK. 109 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 55 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 45 kautta 1000 arvostelua" "

8,6/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This hotel is housing Afghani refugees on the first two floors. Hotel patrons are on floors above that. Great breakfast!! One of the best I've ever seen. There was a self serve Nespresso coffee machine. The flat white I had was amazing.
Yöpyi 2 yötä helmikuussa 2023

8/10 Hyvä

Alex

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The bed was super comfortable. Room was clean. Bathroom was nice. I believe this hotel is also being used to house new Canadians which meant you had to be extra cautious in the parking lot as kids were playing in the parking lot freely aswell as running up and down the halls. Our solid curtains didn’t close so we had the parking lot light shining into our room as we slept.
Yöpyi 1 yön tammikuussa 2023

10/10 Loistava

M

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quite enjoyed it. Only thing I disliked was the walls seemed extremely thin. Excellent stay though and excellent service.
Yöpyi 2 yötä tammikuussa 2023

10/10 Loistava

Rosalina

Yöpyi 6 yötä tammikuussa 2023

4/10 Huono

dani

Yöpyi 1 yön tammikuussa 2023

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great Stay - Room a bit Too Hot
Room was a bit hot even with the fan turned on all night, room was clean and comfortable otherwise. Service was great but restraunt was closed
Yöpyi 1 yön joulukuussa 2022

4/10 Huono

Eraiba

Hyvää: Siisteys ja henkilökunta ja palvelu

2/10 Hirveä

Shazad

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This was our first time here and it was the worst hotel experience we have ever had. This was our engagement weekend. The second day there our fire alarm randomly started going off. We had no idea why and no staff even cared to find out why. We kept turning on the heat/fan and it would continue going off. We were told they would have someone come look at it and they never did. At 5am we got woken up to it going off yet again. We called down stairs and they shut it off. 5 mins later did it again 2 more times. When I went down stairs to find out what was going on I was told that it wasn't even showing down stairs. They attempted to turn it off and couldn't. Her solution was to wait till 9am for maintenance to start working. I asked her ti call a supervisor and when she did that supervisor told her you woke me up don't call me again. Yet I was woken up and given 0 solutions. I was offered a new room but I would have to then pay more for it. This was the worst experience I've ever had. I would never go here again. The staff that was working had 0 idea how to even do her job. She kept saying she would do something and then never did it. She kept trying to ignore and avoid me Save your money.

4/10 Huono

Dmitry

Yöpyi 1 yön joulukuussa 2022

8/10 Hyvä

Mary

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff and very clean.

2/10 Hirveä

Tim

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
No rooms available booking not sent to them even though I had confirmation number
Yöpyi 1 yön joulukuussa 2022
Steven J vastasi 7.12.2022
Dear TimI apologize for the inconvenience caused, I will certainly look into this RegardsSteven JonesGeneral Manager

2/10 Hirveä

Rachel

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
The hotel overbooked and cancelled our reservation without notice. They blamed it on hotels.com. This has never happened before. I read that it happened to someone else. I think the hotel just rented the room out to make more money. I was stuck trying to find another hotel last minute. Terrible service.
Yöpyi 1 yön marraskuussa 2022
Steven J vastasi 30.11.2022
Dear RachelThank you for your feedback, we apologize for any convenience caused, I will look into what occurred with your reservation.Many thanksStevenGeneral Manager

8/10 Hyvä

Katrina

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Liked the hotel overall. I’ve stayed in a few in the area, this one was by far the most quiet. I did find the water in the room to be scalding right away, had to run for a bit to get a cooler temperature. The pool however was unpleasantly cold. Other than those couple things, it was great.
Yöpyi 2 yötä marraskuussa 2022

2/10 Hirveä

Stavroula

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was booked and paid in full through Expedia. At check-in, they could not find the reservation. They proceeded in charging for the room again without my authorization. They asked to take a deposit of $100 and then took full payment for the room, in effect getting a double payment. I wasted hours trying to get them to correct it, and still waiting for my double charge to be resolved. This was a horrible place, every employee had a different story, I don’t know who was being honest with me. At check-out, I was told that they explained that they had cancelled my reservation, never advising Expedia or me. Will never stay at a Best Western again. The overall hotel premises, the hallways were littered with food wrappers. Did not try the complimentary breakfast, it was too annoying to be on their premises. Strongly advise that you do not go to this place.
Yöpyi 2 yötä marraskuussa 2022

2/10 Hirveä

Scott

Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön marraskuussa 2022

10/10 Loistava

Novica

Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place. Friendly staff.

2/10 Hirveä

Jeff

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
1. When I tried to check in there was no record of my reservation - luckily there was still a room available at the same rate. 2. Took at elevator to the 2nd floor with two pieces of heavy luggage, only to find I still had to negotiate a flight of stairs to get to my room 3. Got to the room but the key card didn't work. The Expedia emails didn't have a telephone number for the hotel. Had to get the number from 411, It rang for over three minutes and ...no answer. Finally got through - a front desk staff came with another key - it didn't work either. Got in with the master key. Then the staff reprogrammed the door - still didn't work, so ended up without a useable key, and told I could get someone from the front desk whenever I wanted in my room. Sheesh! 4. Notice the room was warm - 25 degrees. Tried to adjust, Set to cool and 22 degrees, temp went up to 27. The window would only crack open 2 inches. 5. There were kids running up and down the hall and a lot of garbage piled up in the hall. 6. The TV did not have all the TSN channels, so was unable to watch the Rugby World Cup match on TSN 5 between Canada and the USA. 7. Tried to upload 400 photos - the Internet download and upload speeds were only 5.0MB/s and 4.8MB/s respectivbely - and they call it high speed Internet! 8. The only good things about this stay was a got a parking space very close to the front doors, and it was convenient to Laurier University where I attended football game and a rugby match.
Yöpyi 1 yön lokakuussa 2022

2/10 Hirveä

Zijun

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön lokakuussa 2022

8/10 Hyvä

Norman

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location on the north side of Waterloo made it easy to visit all those quaint villages like St Jacobs nearby. Easy to access Kitchener. BWP was good value for money (as usual).
Yöpyi 1 yön lokakuussa 2022

8/10 Hyvä

Dragan

Yöpyi 1 yön lokakuussa 2022

8/10 Hyvä

Adriana

Yöpyi 1 yön lokakuussa 2022

10/10 Loistava

Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was clean and spacious Easy check in and check out Long wait for elevator as only one for cleaning staff and visitors
Yöpyi 1 yön lokakuussa 2022

8/10 Hyvä

jack

Hyvää: Siisteys ja henkilökunta ja palvelu
Property was well kept , rooms wher clean
Yöpyi 2 yötä syyskuussa 2022

6/10 OK

Carmen

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja palvelut/mukavuudet
Reception coffee was not available, station empty and dirty. Breakfast was almost 2 hours late and eggs were frozen
Yöpyi 1 yön lokakuussa 2022

2/10 Hirveä

Madelaine

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
When we went to check into our room at 11:30pm we were told that they were overbooked for the night and we didn’t have a room. Apparently someone was “supposed to call us” but never did. Huge disappointment as we had to book somewhere further last minute and pay over $120.00 more.
Yöpyi 1 yön lokakuussa 2022

2/10 Hirveä

Nancy

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Not very considerate or accommodating
We got there at 3:15, I am a Hotels.com gold member so thought I'd get early check in. The gentleman at the counter said they didn't have any rooms ready and asked us to come back a little later, check in is at 4:00 so that wouldn't really make it an early check in. We asked about the pool and the hot tub, apparently the hot tub is being repaired which was very disappointing and the pool was very cool. This was one of the deciding factors for choosing this hotel so again very disappointing. If we had know this earlier, we would have chosen another hotel. This stuff should be disclosed earlier. We got back and they gave us a room so we went to check it out. I'm sure they gave us a disability room, and we didn't really require one. We noticed that there was no tub in the bathroom so before we brought our stuff down I went to the front desk to ask if they could switch our room to one with a tub. I explained to them that my husband is a vet and his way of dealing with stress is to "have a soak in a tub". They told us that they were sold out and were waiting for people to check in. I asked if we could switch it for my husband as it is a "health" issue with him and they were not willing to do it. I was very angry that they wouldn't consider a vet's needs but that's the type of establishment it seems to be. On leaving we also noticed that the "Best Western" flag was flying higher than the Canadian flag and mentioned that. Let's see if they rectify that. Same on them!!!
Yöpyi 1 yön syyskuussa 2022
S vastasi 28.9.2022
Dear NancyThank you for taking the time to share your feed back of your stay. I apologize we could not grant your request for an earlier check in, we would have been more than happy to honor this request. Had we had the availability to move your room we would have done with pleasure. I will have maintenance, look at the temperature for the pool, thank you for letting me know of this issueI can assure you the Canadian Flag is flying at the same height as the Best Western FlagWarmest Regards,Steven

6/10 OK

Natalie

Yöpyi 1 yön syyskuussa 2022

6/10 OK

Rebecca

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
.
Yöpyi 3 yötä syyskuussa 2022
Guest Services vastasi 20.9.2022
Thank you for taking the time to review your stay with us! We appreciate the feedback!

10/10 Loistava

Dawn

Hyvää: Siisteys ja henkilökunta ja palvelu
Clean rooms and friendly staff.
Yöpyi 2 yötä syyskuussa 2022
Guest Services vastasi 22.9.2022
Thank you for your excellent review of your recent stay with us! We look forward to welcoming you back again soon!

8/10 Hyvä

John

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2022

8/10 Hyvä

Marvin

Yöpyi 1 yön syyskuussa 2022

10/10 Loistava

Lanika

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2022
Guest Services vastasi 20.9.2022
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10/10 Loistava

Kurt

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My only suggestion would be, they need more grab bars in the shower.
Yöpyi 1 yön syyskuussa 2022
Guest Services vastasi 20.9.2022
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10/10 Loistava

QIXUN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent
Yöpyi 2 yötä syyskuussa 2022
Guest Services vastasi 20.9.2022
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6/10 OK

YUAN

Yöpyi 3 yötä syyskuussa 2022

8/10 Hyvä

Dawn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close and convenient for the University area.
Yöpyi 3 yötä syyskuussa 2022
Guest Services vastasi 20.9.2022
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8/10 Hyvä

Erika

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Right next to the mall
Yöpyi 3 yötä syyskuussa 2022
Guest Services vastasi 20.9.2022
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10/10 Loistava

Jeremy, Kitchener

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location and the room was nice and comfortable. I enjoyed my stay.
Yöpyi 1 yön elokuussa 2022
Guest Services vastasi 20.9.2022
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6/10 OK

Shan

Matkusti perheen kanssa
Huonoa: Siisteys
Dirty shower area
Yöpyi 5 yötä elokuussa 2022
Guest Services vastasi 20.9.2022
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6/10 OK

Eileen

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön elokuussa 2022
Guest Services vastasi 20.9.2022
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10/10 Loistava

Darren

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great place, great breakfast
Yöpyi 1 yön elokuussa 2022
Guest Services vastasi 20.9.2022
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6/10 OK

Anna

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2022

6/10 OK

michael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2022

10/10 Loistava

Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
2 ladies at front desk amazing with our requests!!!!!
Yöpyi 2 yötä elokuussa 2022
Guest Services vastasi 20.9.2022
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10/10 Loistava

Félix

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean room, friendly staff, parking and breakfast included
Yöpyi 4 yötä elokuussa 2022
Guest Services vastasi 20.9.2022
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2/10 Hirveä

Kristin

Yöpyi 2 yötä elokuussa 2022

2/10 Hirveä

Garfield

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I booked my room 2 months in advance $189, tired to get a 2 pm check in but had to wait until morning of my arrival . The room was not clean, mold on curtains, floor was dirty, shower was dirty and bedding had stains. The front desk said they wld upgrade my room, I got to new room the door was broke, and morning of departure I found out the coffee pot would not work
Yöpyi 1 yön elokuussa 2022
Guest Services vastasi 20.9.2022
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8/10 Hyvä

Qiutong

Yöpyi 1 yön elokuussa 2022
Guest Services vastasi 20.9.2022
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8/10 Hyvä

Helen

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good place to stay. Had everything we needed
Yöpyi 1 yön elokuussa 2022
Guest Services vastasi 20.9.2022
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10/10 Loistava

Roger

Yöpyi 1 yön elokuussa 2022
Guest Services vastasi 20.9.2022
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