Dear Mr. King, We are very sorry about your accident. Thank you very much for your review of your recent stay at our villa. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments. The safety and security of our guests is always our top priority. As discussed in our previous conversations, our team has done everything possible—to investigate and resolve your claim. 敬的King 先生， 我们为您的事故感到十分难过。 谢谢您对我们别墅回顾，您的反馈意见对我们非常有价值，我们会努力改善住宿。 我们的团队已尽一切可能 - 调查和解决您的索赔 客人的安全是我们的首要任务。 在我们之前的对话中所讨论，我们的团队为您已尽一切可能 ，调查和解决您的索赔。 此致， Kind regards, J Homchit | Managing Director