The staff are fantastic, particularly the doormen. But repeated billing errors from restaurants and the cafe are concerning (Over $1,200) and on four occasions which had to be addressed. The big one which let them down, they checked us out in error while we weren't in the room (downstairs having morning tea) and removed all our luggage from room. Very red faced about it, but at this level an unacceptable blunder. While an apology was forthcoming, an offer of a gift of a cake was their idea of making amends. Disappointing.