Executive-huone, 1 parisänky | Allergiatestatut vuodevaatteet, tallelokero huoneessa, työpöytä

Arvostelut: The Bryson Hotel

4 out of 5
The Bryson Hotel
124-132 Clerkenwell Road, London, England

Arvostelut

7,8

Hyvä

Arvosana 10 - Loistava. 138 kautta 461 arvostelua" "
Arvosana 8 - Hyvä. 193 kautta 461 arvostelua" "
Arvosana 6 - OK. 77 kautta 461 arvostelua" "
Arvosana 4 - Huono. 33 kautta 461 arvostelua" "
Arvosana 2 - Hirveä. 20 kautta 461 arvostelua" "

8,6/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Siisti hotelli lähellä West Endin teatterialuetta
Lontoon tasoon yllättävän siisti ja kunnollinen hotelli hintaluokka huomioituna. Suihkusta tuli vettä, huone oli siisti, moderni ja paikat kunnossa. Ainoa miinus siitä, että huoneessa oli turhan kuuma, eikä tuuletusmahdollisuutta ollut. Henkilökunta oli ystävällinen ja kaikki puhuivat hyvää englantia.

8/10 Hyvä

Philip

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and quiet.
Yöpyi 1 yön maaliskuussa 2024
Ol vastasi 21.3.2024
Dear Philip,Thank you so much for the review! We're thrilled to hear that you had a good stay at our hotel and found it clean and quiet. Your positive feedback is greatly appreciated, and it motivates us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back for another wonderful experience in the future!Warm regards,

6/10 OK

Josheua

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wasn’t bad and easy to find from taking the Elizabeth line from LHR , I did have a situation and I asked the guy who was at the night desk where I could get a adapter for my phone. This was my first time ever being in London and he said “ can get one at a souvenir shop & like a Tesco or sainsbury? I had no idea where any of that was and he was no help in pointing that out. So I took a black cab to Apple Store in Covant Garden and the guy in the cab and the Apple Store lady where more helpful then him. But overall the stay wasn’t that bad , now I know exactly what area of London I want to stay at next time.
Yöpyi 5 yötä maaliskuussa 2024
Reservations Team vastasi 18.3.2024
Dear Josheua,Thank you for taking the time to share your feedback regarding your recent stay at The Bryson Hotel. Although we are happy to hear that you were overall impressed with our hotel and its location, we are really sorry for the unfortunate situation you experienced when asking about an adapter. This is not reflecting our usual service, as we put our guests wellbeing and comfort on the top of our priorities list. Please rest assured that this was an isolated case. Despite this, we take every feedback seriously, and the issue you raised will be addressed internally.Please accept our sincere apologies. We truly hope that you will return as our guest in the near future, when we will have the chance of completely restoring your faith in us and our service.Kind RegardsReservations TeamThe Bryson Hotel

8/10 Hyvä

Shannon

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Excellent cleanliness, friendly staff, comfortable bed, new bathrooms. Upon closer look, it’s not as nice as the photos (e.g. the carpet & baseboards, and the curtains were a bit broken). Overall good stay though so would recommend :)
Yöpyi 6 yötä tammikuussa 2024
Reservations vastasi 25.2.2024
Dear Shannon,Thank you for taking the time to write us a feedback of your recent stay at The Bryson Hotel.Your words make us very happy and we are delighted to learn that you found our premises clean, our staff friendly, and the bed comfortable. We hope that all these aspects offered you a great experience, which will determine you to stay again at our hotel in the future.We apologise for the minuses you encountered, but please rest assured that this feedback is taken serious by our team. We are continuously working on improving every aspect of the experience offered to our highly regarded guests, so any such feedback is truly constructive.We wish you all the best and we hope to have you again as our guest very soon.Warm Regards,Reservations TeamThe Bryson Hotel

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Poor customer service
The experience in this hotel was below average. More than the location and the place the customer service was very bad and rude. A lack of customer experience and does not even care to look at someone while talking and handling complaints. As a regular traveler I will not be coming here again.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Ingrid

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a very pleasant 2 week stay at the Bryson. My room on the 4th floor was large and clean. The double bed was very comfortable. I even had a view of the top of the Chard and could see the twinkling lights at night. I had plenty of cupboard space and a large bathroom with a good sized shower and a lovely heated towel rail to dry and warm my towels. The staff were lovely and friendly and helpful and made my stay comfortable. I would highly recommend the Bryson. It is very close to Farringdon station and also Chancery Lane so you can get around London easily. The location has many places to eat and about 8 minutes walk will get you to Exmouth Markets, which also has lovely cafes and restaurants.
Yöpyi 13 yötä marraskuussa 2023

10/10 Loistava

Manuel

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean, good location, close to station, walkable
Yöpyi 7 yötä marraskuussa 2023
Reservations Team vastasi 1.12.2023
Dear Manuel,Thank you for your review and for choosing The Bryson Hotel. We are delighted to hear that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.Warm Regards,Reservations TeamThe Bryson Hotel

2/10 Hirveä

Git

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The bathroom was OK and the staff was friendly. The curtains wouldn’t close for privacy, water stain in the corner of the ceiling. The remote control was filthy and hallways were very dark and uninviting. The shampoo bottles were the smallest I’ve ever seen etc.
Yöpyi 2 yötä marraskuussa 2023
Reservations Team vastasi 30.11.2023
Dear Git,Thank you for taking the time to offer your feedback. We are sorry to hear that your recent stay was not up to the standard you've come to expect from us. Please accept our apologies for falling short of your expectations with regards to the cleanliness of certain areas in our hotel. This is not typical of our hotel, nor our staff. We have taken note of all the issues you have raised and we will see to it that corrective measures are in place to ensure that they are rectified and improved to meet our guests’ needs.Hope the shortcomings experienced will not stop you completely from considering a stay with us again in the not so distant future and to give us the chance to regain your confidence in our service and products.Kind Regards,Reservations TeamThe Bryson Hotel

10/10 Loistava

William

Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

walter, Woodstock

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean, comfortable, good location.
Yöpyi 1 yön marraskuussa 2023
Reservations Team vastasi 21.11.2023
Dear Walter,We appreciate your positive feedback about your recent stay at The Bryson Hotel. We are proud of taking care of our guests' needs the best way we can and we are truly happy to learn that you found our premises clean and comfortable, and our location good. If you're travelling to our area again soon, don't hesitate to contact us.Warm Regards,Reservations TeamThe Bryson Hotel

10/10 Loistava

Katrice

Yöpyi 1 yön lokakuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 16.10.2023
Dear Katrice,Thank you so much for taking the time to leave us a perfect review! We are thrilled to hear that you had an excellent stay at our hotel, and hope to welcome you again in the future!Kind regards,

10/10 Loistava

Joel

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very accomodating! Made our stay great!
Yöpyi 5 yötä syyskuussa 2023
Reservations Team vastasi 3.10.2023
Dear Joel,Thank you for choosing to stay with us at The Bryson Hotel and for rewarding us with a perfect score following your most recent experience. It is a pleasure to hear that you found our service and facilities very accommodating and that your stay has been great overall. We look forward to welcoming you back again in the future.Warm Regards,Reservations TeamThe Bryson Hotel

8/10 Hyvä

Allannah

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel was clean and comfortable - jacuzzi bath was amazing after a long day on my feet at a conference
Yöpyi 1 yön syyskuussa 2023
Reservations Team vastasi 28.9.2023
Dear Julie,Thank you for taking the time to leave us a review of your recent stay at The Bryson Hotel.We are very grateful for your kind words and it also makes us very happy to read that you found at our hotel the comfort that you needed after a long day.We hope to have the pleasure of having you as our guest again very soon.Warm Regards,Reservations TeamThe Bryson Hotel

8/10 Hyvä

Bryn

Hyvää: Siisteys ja henkilökunta ja palvelu
The room was nice and the staff were excellent. The common areas could definitely use an update, though. Altogether I thought the place a bit expensive for what you get, but a good hotel overall.
Yöpyi 1 yön syyskuussa 2023
Reservations vastasi 14.9.2023
Dear Bryn,Thank you for taking the time to leave us your feedback. It is a delight for us to read that you had an overall good stay at The Bryson Hotel and that you found our rooms nice and our staff excellent. We hope that your perception of the common areas has not overshadowed entirely your stay and that we will have the chance to welcome you back as our guest in the near future.Warm Regards,Reservations TeamThe Bryson Hotel

4/10 Huono

Geoffrey

Disapointing
I booked this hotel because "parking is available". Turns out the parking is an NCP park a few hundred metres away (0.5 miles by car through the one way system). I don't consider that a commercial carpark, unconnected with the hotel, several hundred metres away counts as parking available - that could be said of almost any hotel. Corridors are narrow, rooms small and basic. Equivalent to a Travelodge but without a carpark. Room was clean.
Yöpyi 1 yön elokuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 22.8.2023
Dear Geoffrey,We're writing to address the points you raised in your feedback following your recent stay.In your review, you mentioned the parking situation, and we'd like to provide some additional context. Our central London location comes with its own set of considerations, including parking availability. We're pleased to offer our guests the convenience of a parking facility situated a short 3-minute walk away. Although the driving distance to the nearby NCP parking facility is approximately 0.5 miles due to one-way road arrangements, we've found that the 3-minute walk offers a swift and straightforward route.As part of our commitment to transparency, we've made it clear on Expedia, where you made your reservation, that there is "No on-site parking available" in the "Parking and Public Transportation" section. Ensuring our guests have accurate information is important to us.We understand that this arrangement may not align perfectly with everyone's preferences. However, we firmly believe it provides a practical solution given the parking dynamics in central London. Your comfort is important to us, and we apologize for any inconvenience you experienced.Thank you for choosing our hotel for your London stay. We hope you enjoyed your time exploring the city, and if your future travels bring you back, we'd be honored to have the opportunity to host you again.Best regards,

6/10 OK

Kurumi

Matkusti perheen kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
I heard it’s four star hotel, but in terms of services, I think three star is enough.
Yöpyi 7 yötä elokuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 20.8.2023
Dear Kurumi,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply value the insights of our guests, as they aid in our continuous journey towards excellence.We genuinely apologize if our service did not meet your expectations. While we always strive for perfection, we understand there is always room for improvement. We would greatly appreciate it if you could share more specific details about the aspects of our service that didn't quite live up to your standards. This will aid us in implementing more targeted improvements.Please know that we are dedicated to ensuring that every guest has a memorable and pleasant experience at our hotel. We hope that you will consider giving us another opportunity in the future, and we promise to work diligently to exceed your expectations.Warm regards,

10/10 Loistava

Gilles Christophe

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
C'est un très bon hôtel propre , confortable et assez bien placé rien à dire
Yöpyi 9 yötä heinäkuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 27.7.2023
Dear Gilles,Thank you for your kind words and positive review! We are delighted to hear that you found our hotel to be clean, comfortable, and conveniently located. Your satisfaction is our top priority, and we look forward to welcoming you back in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!

6/10 OK

James

Yöpyi 11 yötä heinäkuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 20.8.2023
Dear James,Thank you for choosing The Bryson Hotel for your recent stay and for taking the time to rate us. We noticed that you gave us a 3-star rating, and while we appreciate all feedback, we're keen to understand how we might have made your experience even better.Our aim is to provide a stellar experience for all our guests, and your insights would be invaluable in helping us achieve that. If there were specific areas where you felt we could improve, please do let us know.We genuinely hope to welcome you back in the future and are committed to ensuring your next stay with us surpasses your previous experience.Warm regards,

8/10 Hyvä

Christina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I thought this was a good bargain for the location. The beds are a bit hard and the price of breakfast was little high but overall would stay again
Yöpyi 10 yötä kesäkuussa 2023
Reservations Team vastasi 21.6.2023
Dear Christina,Thank you for taking the time to offer us your feedback. We hope that the time you spent at The Bryson Hotel has indeed been positive and we are sorry that certain aspects, such as the bed and the breakfast prices, have not been to your liking.We are looking forward to having you as our guest again and hopefully we will have the chance to offer you a greater experience.Kind regards,The Bryson Hotel

8/10 Hyvä

jonas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä helmikuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 16.2.2023
Dear Jonas,Thank you for taking the time to leave a review on Expedia after your recent stay at our hotel. We are pleased to see that you had a good experience and rated us 8 out of 10.We appreciate your feedback and are always striving to improve our services to ensure that our guests have the best possible experience during their stay. If you have any additional comments or suggestions, please do not hesitate to contact us.Once again, thank you for choosing our hotel for your recent stay. We hope to have the opportunity to welcome you back in the near future.Best regards,

10/10 Loistava

JONATHAN

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 11.3.2023
Dear Jonathan, Thank you for taking the time to share your positive experience with us on Expedia.com. We are thrilled to hear that you had an enjoyable stay at our hotel and appreciate the 5-star rating. Our team works hard to ensure that our guests have a comfortable and memorable stay, so it is wonderful to receive such positive feedback. We hope to have the pleasure of welcoming you back again in the future. Thank you for choosing to stay with us.

10/10 Loistava

Lucy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing and friendly staff members. Everyone was very helpful. Was soo clean and they are respect of the DND signs!
Yöpyi 2 yötä tammikuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 23.1.2023
Dear Lucy,Thank you for your kind words and your wonderful review. I shared your lovely feedback with our entire team.I hope we will have more opportunities to welcome you again to our hotel.Best regards,

8/10 Hyvä

Mark

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2023
Oleg Kolisnitsenko | Hotel Manager vastasi 20.1.2023
Dear Mark,Thank you for taking the time to share with us your positive feedback. We look forward to welcoming you again to our hotel!

10/10 Loistava

OLAWALE

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2022

6/10 OK

Paulina

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Ingen frukost, sängen var som att sova i en grop, heltäcknings mattor & sängen var så sliten att det lossna bitar från den. Galet dyrt & kändes som man skulle åka igenom golvet när man gick i korridoren. Duschen enbart en regndusch.
Yöpyi 3 yötä syyskuussa 2022
Samuel | Reservations Department vastasi 29.9.2022
Dear Paulina,Thank you for taking the time to review your recent experience and provide feedback about our product quality. We are sorry to hear that your experience did not meet expectations and we appreciate your comments. These will be shared with the team for internal review.Kind regards,

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2022
Oleg Kolisnitsenko | Hotel Manager vastasi 29.9.2022
Dear Guest,Given no actual feedback and the low rating, we would be happy to address any concerns you may have had with your stay, and genuinely hope to have another opportunity to welcome you back in the future.Best regards,

10/10 Loistava

Veronica

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was perfect! Close to everything and staff was great! Will stay there again
Yöpyi 1 yön syyskuussa 2022
Oleg Kolisnitsenko | Hotel Manager vastasi 10.9.2022
Dear Veronica,Thank you for awarding us with 5 stars, and for your lovely review. We are very glad that you enjoyed your stay with us, and I will share your feedback with the team.Of course, we will be happy to welcome you again, should your travel brings you to London in the future.Kind regards,

4/10 Huono

William

Liikematkailija
Hyvää: Siisteys
Over priced and under whelming No bar no breakfast area Worst shower ever
Yöpyi 1 yön heinäkuussa 2022

8/10 Hyvä

Martyn

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön heinäkuussa 2022
Oleg Kolisnitsenko | Hotel Manager vastasi 4.7.2022
Dear Martyn, Thank you for rating your stay on Hotels.com. We are glad to see that generally you had a positive feeling from your stay. Could you perhaps advise us what we should improve? Kind regards,

6/10 OK

Aleksandra

Yöpyi 2 yötä kesäkuussa 2022
Oleg Kolisnitsenko | Hotel Manager vastasi 29.6.2022
Dear Aleksandra, Thank you for taking the time to rate us. As we take into account your overall score, we would be happy to address any concerns you may have had with your stay so we are better prepared to accommodate your personal preferences better, should you decide to stay with us again. We hope to have another opportunity to welcome you back in the future. Kind regards,

4/10 Huono

Yoann

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Noisy and room fixtures are in a pretty Bad state. Good for one business night but do not recommend to bring your other half for a romance week end.
Yöpyi 2 yötä toukokuussa 2022
Oleg Kolisnitsenko | Hotel Manager vastasi 25.6.2022
Dear Yoann, Thank you for taking the time to share your feedback. I'm sorry to hear you had a bad night sleep due to the noise from the street. This is expected in busy central location, especially if you decide to sleep with the window open. I wish you would have addressed this with us during your stay, thus we could have offered a quieter room. We are also at the moment renovating some of the rooms to level up the experience, therefore we hope to see and welcome you again, so we can show you that you may have a very enjoyable stay in our hotel. Kind regards,

6/10 OK

Christina

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Central beliggenhed i Clerkenwell
Centralt hotel i Clerkenwell. Hvis muligt vælg et værelse som vender væk fra gaden. Jeg blev vækket flere gange grundet trafikstøj. Super fint værelse og dejligt badeværelse
Yöpyi 1 yön toukokuussa 2022
Oleg Kolisnitsenko | Hotel Manager vastasi 25.6.2022
Dear Christina, Thank you very much for sharing your feedback. We are glad you liked the room, and yes, we do have also very quiet rooms which do not face the street. I look forward to welcoming you again, should your travel bring you back to London! Best regards,

8/10 Hyvä

Kristina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was a 3 minute walk to our daughter’s flat which was perfect.
Yöpyi 9 yötä maaliskuussa 2022
Valeria P. | Front Office Supervisor vastasi 8.4.2022
Dear Kristina, Thank you very much for your feedback. We are looking forward to your next stay with us! With kind regards,

10/10 Loistava

Scott

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
For the price this is a good hotel, clean, good bathroom, great shower, comfy bed.
Yöpyi 1 yön maaliskuussa 2022
Valeria Paragliola | Front Office Supervisor vastasi 6.3.2022
Dear Scott, We appreciate your feedback. Thank you very much for the kind words! We hope to have you again as our guest again soon. Kind regards,

4/10 Huono

Anh

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2022
Valeria Paragliola | Front Office Supervisor vastasi 22.2.2022
Dear Anh, Thank you for your feedback. We are very saddened to see your experience wasn't the best. Unfortunately, we couldn't allocate your reservation. Please reach out directly in order to discuss what went wrong during your experience. We would love to assist you and make it right to you. With kind regards,

10/10 Loistava

Tom

Yöpyi 1 yön joulukuussa 2021
Valeria Paragliola | Front Office Supervisor vastasi 22.12.2021
Dear Tom, Thank you for your feedback. We really appreciate you had a 10/10 experience with us and we are looking forward to have you again as our guest soon!

4/10 Huono

Gustaf

Yöpyi 1 yön joulukuussa 2021
Valeria Paragliola | Front Office Supervisor vastasi 9.12.2021
Dear Mr Gustaf, We appreciate you are taking the time to provide us with your feedback. We are saddened to read that we did not meet your expectations on this occasion. Your feedback is very important to us and for that reason, I would like to know more about what went wrong. I was unable to see any mention from you after the check in and during your stay about any issue and, since your feedback is just one word, I genuinely don't know what disappointed you. Please contact us directly, I look forward to hearing from you and discuss your experience more in detail.

8/10 Hyvä

Ashley

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Ok
The hotel is in a great location. We were placed in a room without being told which seemed to be specifically for guests with a disability - the bed was very low and the bathroom was equipped with additional rails, etc. This is helpful for specific guests but we were not expecting this and a room that had not been very well cleaned and dusted from our booking.
Yöpyi 1 yön marraskuussa 2021
Valeria Paragliola | Front Office Supervisor vastasi 1.12.2021
Dear Ashley, Thank you for taking the time to review our experience with us. I'm glad you enjoyed our great location and I also very much appreciate your feedback about the areas that did not live up to your complete satisfaction. From your overall score I can see they luckily didn't affect your stay negatively, but we will certainly look into incorporating your suggestions in enhancing our guests' experience. Once again, thank you for your kind words and I look forward to welcoming you back to The Bryson Hotel.

8/10 Hyvä

nichola

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was lovely and clean, huge bathroom loved it
Yöpyi 1 yön marraskuussa 2021
Valeria Paragliola | Front Office Supervisor vastasi 23.11.2021
Dear Nichola, Thank you for taking the time to share your experience at The Bryson Hotel. We are glad you have enjoyed your time with us! Please do not hesitate to contact us next time you are in London, we will be happy to have you as our guest again. With kind regards,

2/10 Hirveä

Tarkistettu asiakas

Liikematkailija
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
mutton dressed as lamb
It was mutton dressed as lamb, whether it was the padded walls, curtains that didn't cover windows, no privacy glass to a busy street (even from a bathroom) or carpets for skirting. The entrance looked like an escape room. Not a good experience
Yöpyi 1 yön marraskuussa 2021
Valeria Paragliola | Front Office Supervisor vastasi 12.11.2021
Dear guest, Thank you for taking the time to review your stay with us at The Bryson Hotel. We are sorry to hear that you were disappointed with certain elements of our hotel décor. Please be reassured that all our rooms and bathrooms come with blackout curtains that widely cover the windows. If you had experienced any difficulties with that during your stay, our staff would have been happy to assist you at anytime. We always appreciate new perspectives about the appearance of our guestrooms, as this allows us the opportunity to make improvements on an ongoing basis. Although, this time sounds like our design is just not to your taste, and we accept that. If there was anything else that made your experience "terrible", please get in touch with us directly since we cannot allocate your reservation. I would be happy to personally assist you.

4/10 Huono

Liel

Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
I won’t come back unfortunately
I arrived and they asked me to pay £50 deposit in case any damage appear. I’m solo and pregnant, it didn’t feel nice or safe that they start your visit with suspecting you to damage something. I had to sign a paper and they charged me £50 deposit. When I arrived to the room you can clearly see that they don’t use the deposit they charge the guests as the room was damaged on many places, such as bed, hanger and the a/c didn’t work. It was very warm in the room. It wasn’t welcoming the room nor the service. I left disappointed. It was no robe and the fridge were empty, it was even some old smarties lying so they cleaning must have been rushed. I cannot recommend it
Yöpyi 1 yön lokakuussa 2021
Valeria | Reception Team vastasi 25.10.2021
Dear Liel, Thank you for your review. We are sorry to hear you had a frustrating experience, but we really appreciate you bringing your concerns to our attention. We kindly ask all our guests to sign a registration card at the arrival, which is a common procedure in many hotels all over the world: by signing that, you agree to our policy, including £50 of deposit kept during your stay to cover any extra charges such extra breakfast, late check out, etc., but refunded upon check out if not needed (just like in your case). Our procedure does not imply any suspicion, it is just our policy - that, again, it is shared by many hotels - and we are sorry you didn't feel safe or nice because of that. Perhaps, there might have been a misunderstanding with the reception and we do apologise if that was the case. At this time of the year, our A\C is automatically set on warm, but you can always change it to fan mode; meanwhile robes are available upon request, as advertised on our website. All the rooms are equipped with two types of coffee, four types of tea, one bottle water and two types of milk, which is the only thing we keep in the minibar. Our staff would have been more than happy to assist you, if you would have mentioned any of this just by calling from your room during your stay or even if you would have said something at the check out. We hope this response clarifies your doubts, but should you wish to discuss this matter any further, please do not hesitate to contact us directly. We sincerely thank you for your constructive feedback and we also hope to have another opportunity to "wow" you with our improved service in the near future. With kind regards,

10/10 Loistava

Shantelle

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely and comfy, definitely would stay again.
Yöpyi 2 yötä lokakuussa 2021
Valeria | Reception Team vastasi 11.10.2021
Dear Shantelle, thank you for choosing The Bryson Hotel. We are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

2/10 Hirveä

Chris

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
If it’s a choice between sleeping on the street and this hotel, I would save you money and find a nice box somewhere
Yöpyi 1 yön syyskuussa 2021
Oleg Kolisnitsenko | Hotel Manager vastasi 7.10.2021
Chris, During your stay, you experienced a minor issue with your bed as one of the wooden slats that hold the mattress was displaced. I repeat again that this was a minor issue which you decided to communicate to reception, and which we could fix in no time. Indeed you contacted around the same time reception for another request but did not mention this issue. Then, the next morning you demanded a full refund. I am allowed to assume that this was your plan from the start - not to give us the opportunity to resolve the issue (and I know when I say this could have been resolved in under a minute), and claim refunds and whatever free benefits we would offer you on top as an apology for any inconvenience. Very sad you took this road, and be aware you are not welcomed anymore in our hotel. Other people can see from the majority of the reviews which is the odd one.

8/10 Hyvä

Jade

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed our stay here, the staff were very friendly and helpful. The room had everything we needed, the bathroom was clean and the location was central. The floors could have been a little cleaner and the bed was extremely soft, but otherwise we had a great stay.
Yöpyi 5 yötä syyskuussa 2021
Valeria | Reception Team vastasi 1.10.2021
Dear Jade, thank you for your review and for choosing The Bryson Hotel. We are happy you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.

2/10 Hirveä

Salam

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä syyskuussa 2021
Valeria | Reception Team vastasi 1.10.2021
Many thanks for taking some of your valuable time to leave feedback about The Bryson Hotel. Unfortunately, were not able to allocate your reservation. Please email us your contact details so that our Hotel Manager can discuss the issues you experienced personally.

8/10 Hyvä

Laura

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was very friendly and helpful for tourist ideas, getting rides, directions etc. The breakfast was delicious but unfortunately you are forced to eat it on the bed as there is nowhere to sit in the room no place in the hotel to eat
Yöpyi 5 yötä syyskuussa 2021
Valeria | Reception Team vastasi 1.10.2021
Dear Laura, thank you for taking the time to review your stay with us. We are very happy to hear that staff name made your feel at home. This is really one of the things that we try to maintain in our hotel. We are glad you found our breakfast delicious too! We are currently refurbishing our restaurant area to ensure a safe and enjoyable experience to all our guests. Hoping to see you again soon,

6/10 OK

Richard

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Basic no frills
Very basic bed for the night. No frills. Fine but for the price they charged, we would pick an alternative hotel.
Yöpyi 1 yön syyskuussa 2021
Valeria | Reception Team vastasi 1.10.2021
Thank you for taking the time to share your feedback. We are very pleased to receive your comments. However, as we take into account your overall score, we would be happy to address any concerns you may have had with your stay. We hope to have another opportunity to welcome you back in the future.

10/10 Loistava

David

Liikematkailija
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2021
Emma | Reception Team vastasi 21.9.2021
Dear David, thank you for awarding us with a perfect score! We are glad to hear you had a good stay at The Bryson and we look forward to welcoming you again soon.

10/10 Loistava

Jonathan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä syyskuussa 2021
Oleg Kolisnitsenko | Hotel Manager vastasi 16.9.2021
Dear Jonathan, Thank you for awarding us with a perfect score. We are happy and glad you had a good stay at our hotel and look forward to welcoming you again!

8/10 Hyvä

Martina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2021
Valeria | Reception Team vastasi 10.9.2021
Dear Martina, thank you for taking the time to share your experience at The Bryson. We are looking forward to welcoming you back soon!