Ulkopuoli

Arvostelut: 100 Queen's Gate Hotel London, Curio Collection by Hilton

5 out of 5
100 Queen's Gate Hotel London, Curio Collection by Hilton
100 Queens Gate, South Kensington, London, England

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 287 kautta 561 arvostelua" "
Arvosana 8 - Hyvä. 146 kautta 561 arvostelua" "
Arvosana 6 - OK. 61 kautta 561 arvostelua" "
Arvosana 4 - Huono. 38 kautta 561 arvostelua" "
Arvosana 2 - Hirveä. 29 kautta 561 arvostelua" "

8,8/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Timo

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel, would have liked to stay for longer
Staff was very friendly. Due to a very quick trip and an early flight, didn’t have time to test the breakfast, which I assume would have been good, judging from everything else on the hotel. The building was old, but well renovated.
Yöpyi 1 yön marraskuussa 2023
Tihomir Totev vastasi 21.11.2023
Dear Timo, thank you for your positive feedback.We are very happy to hear that you enjoyed your stay with us. Our property is recently renovated and indeed very modern and at same time tradition British town hall house. We hope to welcome you back in the nearest future and invite you to try our delicious breakfast. Kind regards

8/10 Hyvä

Tero

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä marraskuussa 2022

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotellin henkilökunta oli ihanan ystävällistä ja auttamishaluista. Etenkin hotellin consierce auttoi meitä kaikissa kysymyksissä. Samoin hotellin sijainti oli upea ja kaunis; lyhyt matka metroasemalle, Hydepark ja Natural historial museum kävelymatkan päässä. Hotelli oli ihana npieni, kotoisa ja kaunis. Toki äänieristys on näissä (aina) huono, joten korvatulpat mukaan. Huone kyllä siivottiin, mutta kokolattiamation imuroinnin joutui pyytämään erikseen. Aamiainen oli loistava. Lähellä pieniä kahviloita, aamainen oli kyllä hintansa arvoinen. Kaikkinensa tosi hyvä kokemus (P.S. adapteri kannattaa ottaa mukaan)
Yöpyi 4 yötä lokakuussa 2019

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Mukava ja kohtelias henkilökunta. Loistosijainti hyvällä alueella. Miinusta huoneen ilmastoinnin yöllä pitämästä äänestä.
Yöpyi 4 yötä heinäkuussa 2019

10/10 Loistava

Debruyn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Simply spectacular hotel.
Yöpyi 3 yötä maaliskuussa 2024

10/10 Loistava

Amelia

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect stay
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Charlotte

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Tihomir Totev vastasi 20.3.2024
Dear Charlotte,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
100 queens gate hotel is quintessential of London. The architecture of the property to the interior is very well thought out. The staff is unbelievably friendly and, accommodating. The bed mattress could’ve been better, it felt hard.
Yöpyi 1 yön maaliskuussa 2024
Tihomir Totev vastasi 13.3.2024
Dear David,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Hyvä

Oğuzhan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Breakfast service can be improved. Otherwise great experience.
Yöpyi 10 yötä helmikuussa 2024
Tihomir Totev vastasi 12.3.2024
Dear Oguzhan,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards

10/10 Loistava

Mattéo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Très bien
Yöpyi 2 yötä maaliskuussa 2024
Tihomir Totev vastasi 8.3.2024
Dear Matteo,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Loistava

Kizzy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely stay in a lovely hotel! Very informative staff. Friendly and welcoming place.
Yöpyi 1 yön maaliskuussa 2024
Tihomir Totev vastasi 5.3.2024
Dear Kizzy,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Loistava

Jean Paul

Yöpyi 1 yön maaliskuussa 2024
Tihomir Totev vastasi 5.3.2024
Dear Jean Paul.On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel. Friendly team and rooms presented well. The ESQ bar is excellent.
Yöpyi 2 yötä helmikuussa 2024
Tihomir Totev vastasi 5.3.2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Loistava

Monique

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I am a Hilton Honors member so I have come to expect exceptional service from Hilton and Hilton affiliates. My stay at this hotel was exactly what I had hoped it would be. The staff are professional as expected but what was above and beyond the usual experience is how warm and welcoming they were. I was greeted outside by a bellhop who assisted me from my black car with my luggage. The property is fabulous outside, and stands out in the elegant neighborhood of South Kensington. Inside is beautifully outfitted and pristine with updated amenities. The rooms are quite small but clean and well equipped with basic needs. The kettles are clean. The beds are comfortable. There are no microwaves. The menu is simple and the food and food service staff are helpful. Their tearoom, Botanica, is beautiful. The tea service is very affordable (under 50 GBP without champagne) in comparison to other hotels/tea rooms in the area. They do hold an incidental charge on your card (50 GBP/night) which is standard. Charges to your room are deducted from this hold and you are returned the difference after checking out. South Kensington is considered 'posh' and for good reason. There are countless highly rated restaurants and bakeries within walking distance. The Natural History Museum is a very short distance away (book your ticket online to avoid lines). This is where I will be staying when I return to London.
Yöpyi 2 yötä helmikuussa 2024
Tihomir Totev vastasi 5.3.2024
Dear Monique,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Hyvä

Radames, Briarwood

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean and safe hotel
Yöpyi 2 yötä helmikuussa 2024
Tihomir Totev vastasi 5.3.2024
Dear Radames,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Hyvä

Sara, Segrate

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
CON’s: Very tiny and small bathrooms. The double room may be okay for a single occupancy for one night, but definitely not for a X-mas holiday (1 week) for two people and respective luggage. Far too small and poorly lit. Breakfast buffet below canteen level and the hot beverages had a poor quality too. After having tried the breakfast buffet the first morning, we decided to have breakfast elsewhere. PRO’s: Excellent location conveniently located in South Kensington Museum district. There are cafes, restaurant, shops, tube and Kensington Gardens nearby at walking distance.. At night the hotel area is quiet, being South Kensington Queensgate a posh residential area. Hotel staff was very kind.
Yöpyi 7 yötä joulukuussa 2023
Tihomir Totev vastasi 5.3.2024
Dear Sara,.On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Loistava

Jane Nicola

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 6 yötä helmikuussa 2024
Tihomir Totev vastasi 19.2.2024
Dear JaneOn behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Stayed 1 night. Have stayed before. Very friendly check-in and room was good (deluxe queen) and quiet (on 5th floor). Breakfast was very busy and staff struggled to keep everything available during the peak time. Good location, close to Hyde Park, museums, lots of dining options.
Yöpyi 1 yön helmikuussa 2024
Tihomir Totev vastasi 5.3.2024
Dear James,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

10/10 Loistava

Catharina

Yöpyi 2 yötä helmikuussa 2024
Tihomir Totev vastasi 21.3.2024
Dear Catharina,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

4/10 Huono

Edmond

Yöpyi 2 yötä helmikuussa 2024
Tihomir Totev vastasi 21.3.2024
Dear Edmond,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favourable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Loistava

charbel

Yöpyi 2 yötä helmikuussa 2024
Tihomir Totev vastasi 20.3.2024
Dear Charbel,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Hyvä

Sarah-Jane

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
A fabulous stay, great service and particularly good cocktails. Perfect location for dining, sight seeing, and shopping. Would definitely be back.
Yöpyi 2 yötä helmikuussa 2024
Tihomir Totev vastasi 5.2.2024
Dear Sarah,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Hyvä

Carolyn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great breakfasts and lovely helpful staff
Yöpyi 3 yötä tammikuussa 2024
Tihomir Totev vastasi 31.1.2024
Dear Carolyn,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

6/10 OK

sarah

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Not a 5 star property. The location is excellent however everything else lacks lustre. The beds are extremely uncomfortable claiming to all be memory foam however these beds are not, this is the most uncomfortable bed I have ever experienced in a hotel let alone a 5 star hotel, pillows are clumpy and the up keep of the room is not 5 star. Tiles broken in the bathroom, shower head broken , bar fridge cabinet broken.
Yöpyi 3 yötä tammikuussa 2024
Tihomir Totev vastasi 31.1.2024
Dear Sarah,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

4/10 Huono

Zviad

Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was given the different room, which had practically no window, hardly a queen size bed (instead of promised king size one). Breakfast was limited, worse than in a 3 star hotel. During the check in I my card was charged 200 GBP for "deposit". During check out, they told me that unused deposit will be released, but nothing was deposited back to my card!
Yöpyi 3 yötä tammikuussa 2024
Tihomir Totev vastasi 31.1.2024
Dear Zviad,We were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Loistava

Johanna

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location in Kensignton area. Wakable to two train (underground) stations. Very quiet with cute stores, restaurants and bakeries. The service at the hotel is very good and the staff is very kind. Totally recomend this hotel.
Yöpyi 5 yötä tammikuussa 2024
Tihomir Totev vastasi 31.1.2024
Dear Johanna,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

8/10 Hyvä

Aisha

Yöpyi 1 yön tammikuussa 2024
Tihomir Totev vastasi 21.3.2024
Dear Aisha,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

2/10 Hirveä

Angela

Matkusti kumppanin kanssa
The superior queen room we had was at the end of a very long dark corridor, the room was very small had no natural light was very hot despite us turning the thermostat down to 17, felt like there was no air in there. The bed was hard and you can feel and hear the springs inside moving. After this experience I definitely wouldn’t stay here again despite the rest of the hotel being quite pleasant and would not recommend these dark small rooms to anyone.
Yöpyi 2 yötä tammikuussa 2024
Tom vastasi 28.1.2024
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton.I would like to personally thank you for taking the time to share your experience with us. Our guests feedback is always very important to us as we use it to be constantly striving to improve our services at the HotelWe are saddened to hear that certain elements of your stay did not meet your expectations. Rest assured your feedback will be shared with the relevant management teams to look into and put the relevant changes in place to improves these areas mentioned.We as the 100 Queens Gate Hotel value our guests experience and we hope we get another opportunity to host you and show you the high standards we strive to achieve.Many Warm Regards,Thomas EdwardsGuest Relations Manager

10/10 Loistava

Remco

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly staff made you feel welcome. Special thanks to Rosie at reception for her great service
Yöpyi 2 yötä tammikuussa 2024
Tihomir Totev vastasi 17.1.2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,

10/10 Loistava

Jamie

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Tihomir Totev vastasi 17.1.2024
Thank you for your positive feedback! We are very happy to hear that you have enjoyed your stay with us and we hope to see you again in the nearest future!Kind regards,

10/10 Loistava

Alusi

Yöpyi 4 yötä tammikuussa 2024
Tihomir Totev vastasi 31.1.2024
Dear Alusi,On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us.Kind regards,

4/10 Huono

Sina

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
The hotel is clean and located in a nice area. The rooms are tiny and the mattresses very uncomfortable. The breakfast was included for us and service was a disaster. We waited until our food was cold to get a cup of tea or coffee every single day. Room service food was horrible. Overall it's a basic hotel that I would most certainly not call a 5 star hotel. If you are looking for 5 star service and comfort as well as food you are better off staying somewhere else.
Yöpyi 6 yötä joulukuussa 2023
Tom vastasi 1.1.2024
Dear Sina,Thank you for sharing your recent experience at 100 Queens Gate Hotel. Your feedback is truly valuable to us, and we sincerely apologise for the aspects of your stay that did not meet your expectations.We're pleased to hear that you found our hotel clean and appreciated its location. However, we regret that the room size and mattress comfort fell short of your preferences. Your comments regarding the breakfast service and room service are disheartening, and we extend our sincerest apologies for the inconvenience and disappointment caused. Rest assured, we have addressed these issues with our team to ensure prompt and attentive service, especially during breakfast hours, and to enhance the quality of our room service offerings.We strive to provide a seamless and exceptional stay for all our guests, and your feedback highlights areas where we need to focus and improve. Your comments regarding our classification as a 5-star hotel are taken seriously, and we are continuously working to elevate our service standards to meet and exceed expectations.We would be grateful for another opportunity to showcase the true essence of our hospitality. Should your travels bring you back to this area, we hope to have the chance to restore your confidence in our hotel.We truly hope we get given the opportunity to once again host you at the 100 Queens Gate to showcase the high standards we strive to achieve.Warm regards,Thomas EdwardsGuest Relations Manager100 Queens Gate Hotel

10/10 Loistava

Edward

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2023
Tom vastasi 1.1.2024
Dear Edward,We hope to welcome you back to the 100 Queens Gate again soon.Warm Regards,Guest Relation Manager

10/10 Loistava

STEPHEN

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Tihomir Totev vastasi 18.12.2023
Dear Stephen, thank you so much for your amazing feedback. We are happy to hear that you have enjoyed your stay with us and we hope your next stay is around the corner. Kind regards,

4/10 Huono

Jonathan

Yöpyi 7 yötä joulukuussa 2023
Tihomir Totev vastasi 18.12.2023
Dear Jonathan, we were saddened to read of the experience you had during your stay and can only apologize for this not delivering on your expectations as the overall experience was a disappointment to you. It was never our intention to leave you with a less than favorable impression, and I assure you this is truly not indicative of the service levels or experience we wish our guests to have. We have noted that the overall experience was a disappointment, and should you wish to engage, please do feel free to reply at your earliest convenience and I will respond as soon as I am able to. Please know that we take into consideration all our guests’ feedback and use it as a teachable moment to improve on our service to our guests. Kind regards,

10/10 Loistava

Adriano

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice stay
Yöpyi 2 yötä joulukuussa 2023
Tihomir Totev vastasi 12.12.2023
On behalf of the entire team, we want to thank you for sharing your positive feedback with us during your recent stay at 100 Queens Gate. It is always encouraging to hear our guests’ feedback, particularly when it comes from those who matter the most – you! Please note your feedback has been shared with the hotel team. Once again, we appreciate you taking the time to share your experience with us. Kind regards

10/10 Loistava

Kathleen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This property was exceptional.
Yöpyi 4 yötä lokakuussa 2023
Tihomir Totev vastasi 29.11.2023
Dear Kathleen, thank you for your amazing feedback. We are do delighted to hear that you have enjoyed your stay with us and that you loved the property. We cannot wait to welcome you back in the nearest future. Kind regards,

8/10 Hyvä

Lori

Hyvää: Majoituspaikan kunto ja tilat
Hotel was nice, quiet room good service.
Yöpyi 5 yötä marraskuussa 2023
Tihomir Totev vastasi 20.11.2023
Dear Lori, thank you so much for the lovely review and that you have enjoyed our hotel and found the room and the service up to your standards. We look forward to welcoming you back very soon. Kind regards,

6/10 OK

Mark

Hyvää: Siisteys
Yöpyi 1 yön marraskuussa 2023
Tihomir Totev vastasi 19.11.2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards,

8/10 Hyvä

Cindy

Hyvää: Siisteys
Yöpyi 4 yötä marraskuussa 2023
Tihomir Totev vastasi 17.11.2023
Dear Cindy, thank you for your positive feedback. We are happy to hear that you have enjoyed you stay with us. We hope to welcome you back very soon! Kind regards

8/10 Hyvä

Niklas

Yöpyi 2 yötä marraskuussa 2023
Tihomir Totev vastasi 16.11.2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards,

6/10 OK

Gregory

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Because we booked through Hotel.com we were given a basement room under the lobby which was very noisy in the mornings as people rolled their roller bags across the floor. Then we left for a weekend in Bath and when we returned on Sunday (Nov 5) for one night we were given a windowless room between the 1 and 2 floor. It's a lovely hotel, but the rooms they gave us were terrible.
Yöpyi 1 yön marraskuussa 2023
Tihomir Totev vastasi 13.11.2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards, Tihomir Totev

6/10 OK

collin

Yöpyi 3 yötä marraskuussa 2023
Tihomir Totev vastasi 13.11.2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards,

4/10 Huono

jennifer

Yöpyi 3 yötä marraskuussa 2023
Tihomir Totev vastasi 29.11.2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton. I would like personally thank you for taking the time to share your experience with us. We as a team work very hard to deliver exceptional high standards to our guests through their arrival throughout to their departure. Our guests feedback means so much to us as we always use it as encouragement as strive to provide the highest of service standards. Thank you again for sharing with us and we hope we get another opportunity to once again welcome you back with open arms at the 100 Queens Gate Hotel. Warmest Regards,

10/10 Loistava

Frederick

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely stay at 100 Queens Gate
Our stay at 100 Queens Gate in London was excellent. Superbly located in a safe& beautiful neighbourhood, the staff were very warm and welcoming at all points during our stay. Our room was lovely, quiet and matched the description and photos. We were able to easily access the tube (2 nearby stations) and it’s walkable to many parks, pubs and lovely restaurants. A+, would totally stay here again.
Yöpyi 2 yötä marraskuussa 2023
Tihomir Totev vastasi 12.11.2023
Dear Frederick, we really appreciate your positive feedback. We are very happy to hear that you have enjoyed your stay with us and we hope to welcome you back in our property very soon! Kind regards,

2/10 Hirveä

murat

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Tihomir Totev vastasi 12.11.2023
Dear Murat, thank you for your feedback. We appreciate your feedback as any feedback regardless positive or negative, is helping us improve our services. We hope that the negative experience will not impact future stain with us and we hope to welcome you back very soon. Kind regards,

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice and fresh refurbished building, cocktails were lovely. Room about the right size for the money and location. No music channels on the TV though.
Yöpyi 1 yön marraskuussa 2023
Tihomir Totev vastasi 4.11.2023
Dear Guest, thank you for your positive feedback. We are very happy to hear that you enjoyed your stay with us and that you found our hotel to be nicely decorated. I am happy to hear that you enjoyed our cocktails in our signature ESQ bar. I am sorry to hear that the television channels disappointed you, but I do hope that will not stop you from coming back! We hope to welcome you in our property very soon!

4/10 Huono

Henry

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
We stayed at 100 Queensgate for 13 nights from late September through the first week in October. The hotel was nicely situated in South Kensington near the Natural History Museum where I was working. The staff was good-natured and helpful. Excluding the bathroom, our small room was about 9 by 13 feet in size with a Queen size bed with small tables at the corner, a small closet (2 by 2-1/2 feet with 10 hangers), a side table (1-1/2 by 5-1/2 feet) with a small (5/6 cubic feet) refrigerator and coffee and tea makers. A small alcove (3 by 4-1/2 ft) had a chair and a small (18 in diameter) table. The bathroom with shower was especially nice. A lot of smallness. For a long stay, a major drawback was lack of storage space. The bedside tables each had a single small 14-by-14-by-7-inch drawer (about 4/5 cubic feet), so that, with only 5 clothes hangers apiece, we had to live out of our suitcases. The hotel restaurant was very expensive (£57 per person per day for a buffet breakfast, £46 per person for afternoon tea). Room service meals were less expensive, but sometimes without salt and pepper and breakfast toast came without butter. Cups provided for making tea were too tall to fit in the coffee maker, so I had to buy a £5 mug at a local shop to make coffee. The hotel is definitely not designed for long stays and the small room with two small chairs encouraged us to be out and about. Our cost was just under $5,000 for the 13-night stay, not really a bargain. Location was best.
Yöpyi 13 yötä syyskuussa 2023
Tom vastasi 29.10.2023
Greetings from the 100 Queens Gate Hotel London, Curio Collection by Hilton.I would like to personally thank you for taking the time to share your experience with us. Our guests feedback is always very important to us as we use it to be constantly striving to improve our services at the HotelWe are saddened to hear that certain elements of your stay did not meet your expectations. Rest assured your feedback will be shared with the relevant management teams to look into and put the relevant changes in place to improves these areas mentioned.We as the 100 Queens Gate Hotel value our guests experience and we hope we get another opportunity to host you and show you the high standards we strive to achieve.Many Warm Regards,Thomas Edwards

8/10 Hyvä

Chiara

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Ottima posizione, servizi non da 5 stelle.
Posizione perfetta, personale gentile. Ottima cena in camera. Più volte abbiamo segnalato un problema senza che però fosse risolto. La finestra della camera non si apriva, c’era un odore di chiuso e impossibilità di areggiare - nonostante lo abbiamo fatto notare più volte nulla è stato risolto se non la mattina della partenza. L’albergo in certe finiture è un po’ vecchiotto, come piccole scheggiature di vernice.
Yöpyi 3 yötä lokakuussa 2023
Reception team vastasi 29.10.2023
Dear Chiara,Thank you for your positive feedback.We are very happy to hear that you have enjoyed your stay with us and hope to see you again in the nearest future.Kind regards,

10/10 Loistava

Steven

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We loved this hotel, we would stay here again.
Yöpyi 4 yötä lokakuussa 2023
Reception team vastasi 29.10.2023
Dear Steven,Thank you for your positive feedback.We are very happy to hear that you have enjoyed your stay with us and hope to see you again in the nearest future.Kind regards,