Ulkopuoli

Arvostelut: Crowne Plaza London - Kings Cross, an IHG Hotel

4 out of 5
Crowne Plaza London - Kings Cross, an IHG Hotel
1 Kings Cross Road, London, England

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 383 kautta 1007 arvostelua" "
Arvosana 8 - Hyvä. 378 kautta 1007 arvostelua" "
Arvosana 6 - OK. 154 kautta 1007 arvostelua" "
Arvosana 4 - Huono. 53 kautta 1007 arvostelua" "
Arvosana 2 - Hirveä. 39 kautta 1007 arvostelua" "

8,6/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,2/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Päivi

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Nice hotel for couple of nights
The hotel was suitable for our four nights visit, since it was on a walking distance from King’s Cross station (15 minutes walk). There were lot of small shops and restaurants within this walk path. The hotel was mostly clean and calmful, but the whole floor carpets in the room caused us all a flu. The breakfast was delicious, and we also got gluten free bread and cereals. Althought in the evening when dining in the hotels restaurant, there were no gluten free buns for burgers even If it said so in the menu, so we ate the indian food. The room was small since we had the bedsofa open for our son, and therefore couldn’t lay our luggages open anywhere.
Yöpyi 4 yötä lokakuussa 2023
Janith De Silva, Guest Services Manager vastasi 7.11.2023
Dear Guest, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza and we appreciate you taking the time to share your feedback with us. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team to take necessary action. We do hope that you will visit us again in the near future and look forward to serving you once again! Thank you and Best Regards,

8/10 Hyvä

Anu

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä kesäkuussa 2023

4/10 Huono

Tuija

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Hotelli ok - huone uusinnan tarpeessa
Ensivaikutelma saapuessa oli kuvien mukainen ja henkilökunta oli todella avuliasta ja huomaavaista. Huone kuitenkin tuotti pettymyksen, eikä vastannut neljän tähden luokitusta - mielestämme maksimissaan 3 tähteä pohjoismaalaisin silmin katsottuna. Premium huoneemme sängytkin olivat turhan kapeita kahdelle täysikasvuiselle. Huone oli jo nähnyt parhaat päivänsä ja ilmastointi ei saanut huonetta jäähdytettyä mukavaksi - edes täydellä teholla käytettynä. Aamiainen oli positiivinen yllätys = +++++ .
Yöpyi 4 yötä toukokuussa 2023

10/10 Loistava

Petra

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay
Great service and location. Breakfast was very good and room was nice and clean. So in overall a very nice stay and would happily stay there again!
Yöpyi 3 yötä helmikuussa 2023

10/10 Loistava

Tarkistettu asiakas

Yöpyi 4 yötä maaliskuussa 2020
Florentina vastasi 8.3.2020
Thank you so much for your review.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2020
NG vastasi 22.2.2020
Dear Anonymous, Thank you very much for your 5-star review. Best Regards, Gennaro Neto Guest Services Manager

8/10 Hyvä

Hannu

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Suosittelen
Siistit, hiljaiset huoneet. Aamiainen runsas ja monipuolinen. Sijainti loistava, 15 min kävely King’s Cross asemalle, mutta bussi 63 menee hotellin vierestä asemalle. Valitettavasti uima-allas pari päivää pois käytöstä.
Yöpyi 3 yötä elokuussa 2019
Vahid vastasi 2.9.2019
Dear Guest Thank you for staying with us,we appreciate your feedback. Kind regards Vahid Saadati Guest Services Manager

8/10 Hyvä

Peter

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was clean and comfortable but further away from the London Underground than I expected.
Yöpyi 2 yötä maaliskuussa 2024
Shaun vastasi 25.3.2024
Thank you for your feedback! We're glad to hear that you found our hotel clean and comfortable. We always strive to provide a pleasant stay for our guests.We understand that the distance from the London Underground was not what you expected. We apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will take them into consideration as we continue to improve our services.We hope that despite this, you were still able to enjoy your time in London. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We appreciate your choosing to stay with us and hope to welcome you back in the future!Kind RegardsShaun

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good standard of accommodation and good choice of eating options, breakfast was excellent. Staff very helpful and hotel location very good for rail and tube links.
Yöpyi 3 yötä maaliskuussa 2024
Ciara vastasi 17.3.2024
Dear Michael,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 Hyvä

Crispin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Shaun vastasi 5.3.2024
We look forward to welcoming you back on your next trip to Crowne Plaza Kings Cross. If there is anything we can assist you with in the meantime or if you have any special requests for your next stay, please do not hesitate to let us know.

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hotel was really nice area is ok but hotel certainly makes up for it once inside. Wasn’t much noise! Once inside felt quite luxury and for the price around London was defiantly worth it! Considering some of the other hotels was a lot of money for one night.
Yöpyi 1 yön maaliskuussa 2024
Shaun vastasi 4.3.2024
Thank you very much for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your stay at our hotel and that you found the experience to be luxurious and comfortable.It is always wonderful to know that our guests appreciate the value we strive to provide, especially considering the bustling cityscape of London. Your kind words about our quiet ambiance and the overall experience mean a great deal to us.We look forward to welcoming you back on your next visit to the area, and please do not hesitate to reach out if there is anything we can do to make your next stay even more memorable.Warm regards,Shaun MooreGeneral Manager

8/10 Hyvä

Øystein Bru

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and comfortable hotel in walking distance from Central London. Recommended!
Yöpyi 7 yötä helmikuussa 2024
Janith De Silva, Guest Services Manager vastasi 3.3.2024
Dear Oystien, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,

10/10 Loistava

Nicolas Jean Gerard, carbon blanc

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hôtel propre, personnel aimable. Quartier calme et bien desservi par transports en commun et à 200 m la Exmouth Market street qui propose plein d’options très sympa pour déjeuner ou dîner.
Yöpyi 4 yötä helmikuussa 2024
Ciara vastasi 2.3.2024
Dear Nicolas Jean Gerard,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with our staff and location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

10/10 Loistava

RAHUL

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and very nice modern bathrooms. Staff was very friendly and helpful
Yöpyi 1 yön helmikuussa 2024
Shaun vastasi 26.2.2024
Dear RahulI'm glad to hear that you enjoyed the clean and modern bathrooms during your stay at the hotel! It's always a pleasure when the staff is friendly and helpful, as they can really enhance the overall experience. If you have any more feedback or if there's anything else you'd like to share about your stay, feel free to let me know!Regards

6/10 OK

Getfa, APO

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Let me start by saying the staff at Crowne Plaza King's Cross are wonderful and the location is nice & walkable if you need to get to King's Cross-St. Pancras. Unfortunately, our small room, burnt dinner and disappointing shower overshadowed the positives. Check in was quick & easy. We had to add a night due to a train strike which had our Eurostar trip delayed by a day. They were able to keep us in the same room which was nice since we had luggage & 2 children. We booked a premium room with 2 double beds and there was barely any walking space between the bed & the desk. We ordered pizza for room service and the bottom was burnt & inedible. Lastly the shower was the type that basically has no door. This was frustrating because the water would leak out onto the bathroom floor leaving it soaked. While the rest of the stay wasn't terrible, I do not see us staying here again in the future.
Yöpyi 1 yön helmikuussa 2024
Ciara vastasi 22.2.2024
Dear Gelfa,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. You stayed in our Twin double room with two double beds, there are not many hotels that have this option. We recommend guests book this room for 2 adults and 1 child or 2 adults and 2 small children or book 2 rooms with the request to have interconnecting rooms.Apologies that you had a bad experience ordering room service, and we were not able to resolve it during your stay, I will pass on your comments to our restaurant team.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 Hyvä

Angel, New York

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly and helpful staff.
Yöpyi 1 yön helmikuussa 2024
Ciara vastasi 22.2.2024
Dear Angel,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you we delivered good customer services.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 Loistava

Colm

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, decent sized rooms for London, great breakfast, kind and helpful staff.
Yöpyi 2 yötä helmikuussa 2024
Ciara vastasi 22.2.2024
Dear Colm.Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast and our location.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 Loistava

Getfa, APO

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Ciara vastasi 22.2.2024
Dear Getfa,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. You stayed in our Twin double room with two double beds, there are not many hotels that have this option. We recommend guests book this room for 2 adults and 1 child or 2 adults and 2 small children or book 2 rooms with the request to have interconnecting rooms.Apologies that you had a bad experience ordering room service, and we were not able to resolve it during your stay, I will pass on your comments to our restaurant team.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Ciara ZelazowskaGuest Services Manager

10/10 Loistava

Alexander

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Ciara vastasi 22.2.2024
Dear Alexander,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 Loistava

Pascal, Prosper

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good hotel
Yöpyi 1 yön helmikuussa 2024
Ciara vastasi 11.2.2024
Dear Pascal,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

10/10 Loistava

Pascal, Prosper

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good hotel and easy access
Yöpyi 1 yön helmikuussa 2024
Ciara vastasi 7.2.2024
Dear Pascal,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you had easy access.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara Zelazowska

10/10 Loistava

Paul

Yöpyi 1 yön helmikuussa 2024
Ciara vastasi 21.3.2024
Dear Paul,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services Manager

8/10 Hyvä

YAN

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Everything is good! Like the breakfast. Room is a bit small.
Yöpyi 9 yötä tammikuussa 2024
Ciara vastasi 31.1.2024
Dear Yan,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with breakfast.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Ciara ZelazowskaGuest Services manager

8/10 Hyvä

Andrew

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
n/a
Yöpyi 2 yötä tammikuussa 2024
Aneta vastasi 8.1.2024
Dear Andrew,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

6/10 OK

Duy

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Staff was nice and very helpful. Rooms are small and not very clean. Good location, close to the subway/train station, so it is convenient to get around.
Yöpyi 5 yötä joulukuussa 2023
Aneta vastasi 8.1.2024
Dear Duy,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and you were happy with our location and we delivered good customer service.We strive to clean all rooms to a high standard, which checked before being allocated to any guests.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta DeboszAssistant Front Office Manager

10/10 Loistava

Tatjana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Eine tolle Unterkunft
Yöpyi 4 yötä joulukuussa 2023
Aneta vastasi 8.1.2024
Dear Tatjana,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta DeboszAssistant Front Office Manager

6/10 OK

Angela

Yöpyi 2 yötä joulukuussa 2023
Aneta vastasi 6.1.2024
Dear Angela,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we would like to hear your comments so we can coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Aneta Debosz Assistant Front Office Manager

6/10 OK

Emir

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Fridge was empty, mattresses very old, limited dining…
Yöpyi 1 yön joulukuussa 2023
Aneta vastasi 31.12.2023
Dear Emir,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible.Please be advised, we do not fill up the mini fridge in the room, it is for guests personal use. We have 2 restaurants available in the hotel for Lunch and dinner. We have modern interior including the bedding in our rooms.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Aneta Debosz Assistant Front Office Manager

10/10 Loistava

Masuhiro

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä joulukuussa 2023
Aneta vastasi 30.12.2023
Dear Masuhiro,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and thank you for the high rating.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

10/10 Loistava

PEDRO ALBERTO VALDEZ

Yöpyi 3 yötä joulukuussa 2023
Janith De Silva, Guest Services Manager vastasi 17.1.2024
Dear Pedro, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza and we appreciate you taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay with us, and you were satisfied with our services and facilities.

10/10 Loistava

ARQ PEDRO ALBERTO

Yöpyi 3 yötä joulukuussa 2023
Janith De Silva, Guest Services Manager vastasi 17.1.2024
Dear Pedro, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.

4/10 Huono

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
Very disappointed Stay‼️
Clean room, quiet atmosphere, good location But poor staffs’ communication for luggages storage, ruined our holiday mood and wasted our time to deal with the travel agent to solve the problem‼️
Yöpyi 1 yön joulukuussa 2023
Aneta vastasi 28.12.2023
Dear Anonymous,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.I'm glad to hear that your overall stay was good, we strive to make each stay as pleasant and comfortable as possible.Apologies if there was any miscommunication with storing your luggage.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

8/10 Hyvä

Sofia

Matkusti perheen kanssa
Huonoa: Siisteys
Stay
I liked the hotel. On the first night I requested for plates and cutlery which I was told would be sent up to us that didn’t happen. I then called down to reception and room service nobody picked up. There was a stains on the carpet and sinks. Which I was surprised about. I was very surprised at the price of breakfast. Meant we had to order out. I did mention it was a birthday so was a little disappointed nothing was done. Other than that the stay was lovely. We had a decent sleep. The staff greeted us with a smile and were welcoming.
Yöpyi 2 yötä joulukuussa 2023
Aneta vastasi 28.12.2023
Dear Sofia,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Apologies that we were not able to do anything special during stay, if we had enough notice then we would have the advantage to arrange something.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Sincerely,Aneta Debosz Assistant Front Office Manager

8/10 Hyvä

Cynthia

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
If with children the hotel location is not so convenient but at least outside the hotel there’s one bus can take to St Pancras International Train station. Overall we are still satisfied and happy with.
Yöpyi 3 yötä joulukuussa 2023
Aneta vastasi 28.12.2023
Dear Cynthia,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.I'm glad to hear that your overall stay was good, we strive to make each stay as pleasant and comfortable as possible.We are conveniently located just a 12 minute walk from Kings cross station and a few minutes on the bus.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

10/10 Loistava

Heejin

Yöpyi 2 yötä marraskuussa 2023
Aneta vastasi 30.12.2023
Dear Heejin,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and thank you for the high rating.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

2/10 Hirveä

Paul

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The property had issues with being very warm due to building issues. There was no way of venting to the outside to make the room more comfortable which made it almost impossible to get any sleep. Other than the building, the staff were very pleasant and restauran was quite nice. There was no attempt for any reward or discount towards any of the hotel or restaurant amenities for the uncomfortable heat issue thus I would not stay here again.
Yöpyi 4 yötä joulukuussa 2023
Aneta vastasi 16.12.2023
Dear Paul,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. It’s unfortunate we were not able to resolve the issue with the room being too hot. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards,Aneta Debosz Assistant Front Office Manager

8/10 Hyvä

Mattias Leif Oskar

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä joulukuussa 2023
Aneta vastasi 30.12.2023
Dear Mattias Leif Oskar,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and thank you for the high rating.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

6/10 OK

Thomas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Dejligt hotel, men ekstremt varmt over det hele, også på værelset hvor man ikke kunne skrue ned for varmen, eller åbne vinduet.
Yöpyi 2 yötä joulukuussa 2023
Aneta vastasi 16.12.2023
Dear Thomas,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. It’s unfortunate we were not able to resolve the issue with the room being too hot. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments.Kind regards,Aneta Debosz Assistant Front Office Manager

8/10 Hyvä

courtesance

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel is a distance from st. Pancras station and there isnt much food options around. Cleanliness in room is not fantastic.
Yöpyi 1 yön joulukuussa 2023
Aneta vastasi 16.12.2023
Dear Courtesance,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.We are only a 12 minute walk from Kings Cross St Pancras and we are a few minutes walk from a variety of restaurants down Exmouth Market, there are also restaurants on the walk up to the Station aswell.We also clean our rooms to the highest standard.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

4/10 Huono

Jane

Yöpyi 4 yötä joulukuussa 2023
Aneta vastasi 30.12.2023
Dear Jane,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we would like to hear your comments so we can coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Aneta Debosz Assistant Front Office Manager

8/10 Hyvä

John

Yöpyi 2 yötä joulukuussa 2023
Aneta vastasi 30.12.2023
Dear John,Thank you for taking the time to tell us about your experience at Crowne Plaza LONDON - KINGS CROSS.Glad to hear your overall stay with us was good and thank you for the high rating.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza.Sincerely,Aneta Debosz Assistant Front Office Manager

6/10 OK

LYDIA

Yöpyi 3 yötä joulukuussa 2023
Aneta vastasi 30.12.2023
Dear Lydia,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza LONDON - KINGS CROSS.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we would like to hear your comments so we can coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your feedback.Sincerely,Aneta Debosz Assistant Front Office Manager

6/10 OK

courtesance

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Despite the 4 star rating, the rooms are small for 3 persons, you will end up sleeping on a sofa bed which requires housekeeping to lay. Breakfast options are the same everyday. On site luggage storage requires payment even if you are checking in again. Front desk staff are nice. They remember the guests which was a nice gesture.
Yöpyi 6 yötä marraskuussa 2023
Janith De Silva, Guest Services Manager vastasi 9.12.2023
Dear Guest, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza and we appreciate you taking the time to share your feedback with us. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team to take necessary action.We do hope that you will visit us again in the near future and look forward to serving you once again! Thank you and Best Regards,

10/10 Loistava

Barry

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Janith De Silva, Guest Services Manager vastasi 9.12.2023
Dear Barry Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,

2/10 Hirveä

Vincent

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Janith De Silva, Guest Services Manager vastasi 9.12.2023
Dear Vincent, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for choosing Crowne Plaza London Kings Cross for your stay and we appreciate you taking the time to share your feedback with us. We sincerely apologise that we did not meet your expectations. We hope that this will not deter you from coming back to our hotel and we look forward to the opportunity of welcoming you once again in the near future and we hope your next visit will be a pleasant one. Assuring you of our best attention and services at all times.

10/10 Loistava

Sara

Yöpyi 1 yön marraskuussa 2023
Janith De Silva, Guest Services Manager vastasi 9.12.2023
Dear Sara, Greetings from Crowne Plaza, Kings cross, London!We are absolutely delighted that you enjoyed the ‘Crowne Plaza’ experience. Positive feedback makes our efforts worthwhile and inspires our team to strive to achieve higher levels of guest satisfaction and delight. It was a privilege having you with us and thank you for taking your time to review Crowne Plaza.Thank you and Best Regards,

8/10 Hyvä

Deborah

Matkusti ryhmän kanssa
Unfortunately there was a mouse in the restaurant. Staff helpful Everything else was fine. Location a bit far from the main London activities.
Yöpyi 1 yön marraskuussa 2023
Janith De Silva, Guest Services Manager vastasi 3.12.2023
Dear Deborah, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza and we appreciate you taking the time to share your feedback with us. While appreciating the positive endorsements, we have taken note of the concerns raised and will ensure that the same is shared with the team to take necessary action. We do hope that you will visit us again in the near future and look forward to serving you once again! Thank you and Best Regards,

6/10 OK

SUNG

Liikematkailija
Hyvää: Siisteys
Yöpyi 2 yötä marraskuussa 2023
Janith De Silva, Guest Services Manager vastasi 3.12.2023
Dear Sung Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza Hotel and we appreciate you taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay with us, and you were satisfied with our services and facilities.We look forward to seeing you again for another memorable experience at our hotel and, assuring you of our best attention and services at all times. Thank you and Best Regards,

10/10 Loistava

Bea

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Janith De Silva, Guest Services Manager vastasi 3.12.2023
Dear Bea, Greetings from Crowne Plaza, Kings cross, London!Thank you for taking the time to share your experience of your stay at the Crowne Plaza Hotel. We are glad to hear that you had a comfortable stay and that you were fully satisfied with our services. It is very encouraging for us to receive positive feedback from our valued guests. We will be delighted to welcome you back to our hotel, shall your plans bring you to Crowne Plaza Hotel again in the future.Thank you and Best Regards,

10/10 Loistava

Öner

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
Janith De Silva, Guest Services Manager vastasi 18.11.2023
Dear Oner, Greetings from Crowne Plaza, Kings cross, London!Thank you very much for visiting Crowne Plaza Hotel and we appreciate you taking the time to share your feedback with us. We are pleased to know that you have enjoyed your stay with us, and you were satisfied with our services and facilities. Your comments about our team members are really inspiring and will definitely be shared with our colleagues, to motivate them to continuously provide genuine hospitality service to all our guests. We look forward to seeing you again for another memorable experience at Crown and, assuring you of our best attention and services at all times.