Dear Sari,Thank you for taking the time to leave us some feedback regarding your recent stay with us at Hard Rock Hotel London! We hope that everything about your stay hit all the right notes and we hope that you will join us again in the future for another rockin' stay!Best wishes,Guest Services

Dear Piia,As we pride ourselves on delivering a memorable experience, it would seem that we have fallen short on your recent stay. We do hope that you visit us again and should you choose to again . We will ensure our team give you a rocking experience you deserve. Best wishes.Guest Services

Hi Heli, Thank you for your online feedback. We are delighted you found the location of the hotel ideal and enjoyed our selection of breakfast. Not all rooms comes with a view. On your next stay if you are not happy with the room you were allocated please do speak to any of our reception team and they will do their best to move you to another room to make sure you are comfortable. Kind regards, Guest Services

Dear Guest, Thank you for your feedback. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests, and we appreciate you mentioning our accomplishments. It was our pleasure serving you, and we look forward to having more fun with you. Kind regards, Guest Relations

Dear Guest, It's great to know that we got it right and you had an amazing visit with us. Thanks for the super rating and visit soon for another outstanding stay! Kind regards, Guest Relations

Dear Mari, Thank you for taking the time to tell us about your stay. Please accept our sincere apologies for disappointing you during your stay with us. Although we are confident some of these instances are isolated, this in no way excuses the fact that we failed to provide you an outstanding stay. We appreciate the feedback regarding the long queue upon check-in and the Elevator we will share these concerns with the appropriate individuals as we review what we can do to elevate our guest experience. On a lighter note, our location certainly does have the best of all worlds. A lovely little tranquil haven with the most fantastic views in the Capital, but only a few minutes walk away from the numerous attractions and events London has to offer. We are also delighted you liked our clean comfortable room and our friendly teams. We take pride in not only meeting but exceeding your expectations and your feedback will be shared with the team to continue to motivate and inspire them to provide exceptional customer service. We hope we get the opportunity to welcome you back soon. Thank you for being a valued guest and we hope to welcome you again whenever your travels bring you back to London. Best wishes, Guest Relations

Dear Guest, We enjoyed reading your comments and want to thank you for sharing such a pleasant and detailed review. We are delighted you enjoyed everything while you were here. Thank you for your positive feedback. We look forward to your next stay whenever your travels bring you to our amazing City. Kind regards, Guest Relations

Dear Teresa,Thank you for taking the time to share your positive experience at The Cumberland. We are thrilled to hear that you found our location to be excellent for your central London stay. We strive to provide our guests with a great experience, and we are glad that we were able to meet your expectations. We hope to welcome you back in the future for another enjoyable stay.Kind regards,Guest Services,The Cumberland

Dear Sian,Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty as a repeat guest and understand your disappointment with your recent visit. We apologies for the issues you experienced with your room, specifically the obstructed park view and cleanliness concerns. We take these matters very seriously and will ensure that the appropriate teams are made aware of your feedback to prevent similar occurrences in the future. We're glad to hear that you enjoyed the entertainment and our dedicated staff at our bar. If you give us another opportunity, we would love to make it up to you and provide you with the exceptional experience you deserve.Kind regards,Guest Services,The Cumberland