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Arvostelut: Hilton London Metropole

4 out of 5
Hilton London Metropole
225 Edgware Road, London, England

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 205 kautta 507 arvostelua" "
Arvosana 8 - Hyvä. 168 kautta 507 arvostelua" "
Arvosana 6 - OK. 64 kautta 507 arvostelua" "
Arvosana 4 - Huono. 39 kautta 507 arvostelua" "
Arvosana 2 - Hirveä. 31 kautta 507 arvostelua" "

8,0/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Heikki Juhani, Helsinki

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
This hotel is a factory. Breakfast was big chaos. Reception was not so friendly. We were not so happy.
Yöpyi 4 yötä lokakuussa 2023
Josef Mikulka vastasi 30.10.2023
Hi Heikki,Thank you for your review. I'm sorry to hear you felt some confusion at breakfast and in reception and we will address this with the relevant teams. I hope we'll have a chance to make it up to you in the future.Kind regards,Josef MikulkaHotel Manager

6/10 OK

Emmi Annika

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä elokuussa 2023
Josef Mikulka vastasi 7.8.2023
Hi Emmi Annika,Thank you for taking the time to rate your stay. All feedback is valuable to us and we use it as an opportunity to monitor our standards.I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

6/10 OK

Pirita

Yöpyi 3 yötä heinäkuussa 2023
Josef Mikulka vastasi 1.8.2023
Hi Pirita,Thank you for taking the time to rate your stay. All feedback is considered a way of monitoring our standards and we hope you'll give us an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Jutta

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hyvä sijainti, siistit huoneet, ilmastointi hyvä ja hyvä aamupala.
Yöpyi 2 yötä kesäkuussa 2023
Josef Mikulka vastasi 6.7.2023
Hi there,Thank you for your review. We love hearing about how much our guests enjoy their stays, and I'm glad you had an excellent time with us.Once again, thank you for your feedback. I look forward to seeing you at the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Heidi Katariina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Kiveltä stay 😊
Yöpyi 3 yötä toukokuussa 2023
Josef Mikulka vastasi 22.5.2023
Hi Heidi Katariina,Thank you so much for your review. I'm delighted you had such a lovely stay with us and I hope we'll have the pleasure of welcoming you back to the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

2/10 Hirveä

Mika Kristian

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Rooms outdated and with flying insects. Changed rooms, but it did not make any difference. Not coming back again.
Yöpyi 4 yötä huhtikuussa 2023
Josef Mikulka vastasi 20.4.2023
Hi Mika,Thank you for taking the time to leave a review. I was so concerned to read of your experience and I've asked our Health and Safety team to look into your comments. I can only apologise that you left feeling so let down and I hope you'll give us a chance to make it up to you in the future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Tuulia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä huhtikuussa 2023
Josef Mikulka vastasi 18.4.2023
Hi Tuulia,Thank you for taking the time to rate your recent stay with us. I'm so pleased you enjoyed your time at our hotel and I hope we'll see you at the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Jussi

Yöpyi 3 yötä maaliskuussa 2023
Josef Mikulka vastasi 20.4.2023
Hi Jussi,Thank you for taking the time to rate your stay 5 out of 5. I'm delighted you had such a brilliant stay with us and hope we'll see you again in the near future.Kind regards,Josef MikulkaHotel Manager

4/10 Huono

Joseph Alan

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Lots of mould in the bathroom. Also lack of shower gel which was an oversight. totally dissapointing stsy

8/10 Hyvä

Tyson

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a clean and convenient hotel.
Yöpyi 1 yön maaliskuussa 2024

10/10 Loistava

Raúl

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location was accesible to subway station. Property was very clean. Great view of London City. Breakfast was very good
Yöpyi 2 yötä maaliskuussa 2024

8/10 Hyvä

Seulbi

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024

10/10 Loistava

Woodrow, Edgewood

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very good location
Yöpyi 6 yötä maaliskuussa 2024

6/10 OK

haruyo

Matkusti ryhmän kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
建物の古さを芳香剤を強くしカモフラージュしている 日本のヒルトンホテルとは 比較できない程落ちると感じられたのは残念 スタッフの方は優しく感じられました
Yöpyi 3 yötä maaliskuussa 2024

10/10 Loistava

thomas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A
Yöpyi 1 yön maaliskuussa 2024
Bill Fisher vastasi 19.3.2024
Hi thomas,Thank you so much for your review. I'm absolutely delighted that you enjoyed your stay with us so much and I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

8/10 Hyvä

Jon

Matkusti perheen kanssa
Staff very friendly and helpful
Yöpyi 1 yön maaliskuussa 2024
Bill Fisher vastasi 18.3.2024
Hi Jon,Thank you for taking the time to leave a review. I'm absolutely thrilled with your kind words about our friendly, helpful team, and it will be a pleasure to share your feedback with them all.I hope we'll see you at the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

8/10 Hyvä

Christopher

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Its a busy hotel. Breakfast is very popular even early hours. Rooms are large and fresh. Only issue is the water pressure in shower which was not the best.
Yöpyi 1 yön maaliskuussa 2024
Bill Fisher vastasi 18.3.2024
Hi Christopher,Thank you for taking the time to leave a review. I'm so pleased you had a good stay with us, although I'm sorry that you experienced low water pressure in the shower and I'll get that looked at by our Maintenance team.Once again, thank you for your feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

10/10 Loistava

Patricia

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent hotel with first class breakfadt
Yöpyi 1 yön maaliskuussa 2024
Bill Fisher vastasi 14.3.2024
Hi Patricia,Thank you for taking the time to leave a review. I'm delighted you enjoyed your stay with us and our Chefs will be very pleased to hear their delicious breakfast buffet was a highlight.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again very soon.Kind regards,Bill FisherGeneral Manager

8/10 Hyvä

Rafael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
El hotel esta limpio y las habitaciones remodeladas, sin embargo tienen problemas con los baños, nos tuvimos que cambiar de habitación porque se rompió un tubo y no había agua, y en la segunda habitación en la regadera no salia bien el agua, a demás de que el desagüe de la regadera es muy lento y se llena de agua.
Yöpyi 4 yötä maaliskuussa 2024

10/10 Loistava

Megan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The room was spacious and bed was comfortable. The cafe in the lobby was good.
Yöpyi 3 yötä maaliskuussa 2024

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
N/a
Yöpyi 1 yön maaliskuussa 2024
Josef Mikulka vastasi 5.3.2024
Hi Jessica,Thank you for the great 5/5 rating!I am delighted you enjoyed your time with us, and I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Veronica

Hyvää: Siisteys ja henkilökunta ja palvelu
Good
Yöpyi 1 yön maaliskuussa 2024
Josef Mikulka vastasi 5.3.2024
Hi Veronica,Thank you for the 5/5 rating!We love seeing how much our guests enjoy their stays, and I'm glad you had an amazing time with us.Thank you again for the feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Aicha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The people working at the Hilton were really nice and helpfull.
Yöpyi 3 yötä helmikuussa 2024
Josef Mikulka vastasi 28.2.2024
Hi Aicha,Thank you for taking the time to leave a review. Our team take so much pride in looking after our guests and they'll be absolutely thrilled with your kind words.I'm grateful for your feedback and hope to see you at the Hilton London Metropole again very soon.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Maryanne

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff is outstanding. Very clean.
Yöpyi 4 yötä helmikuussa 2024
Josef Mikulka vastasi 5.3.2024
Hi Maryanne,Thank you for taking the time to leave a review.We love hearing about how much our guests enjoy their stays, and I'm glad you had an excellent time with us.Thank you again for the feedback. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Andrew

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic family friendly hotel! Kids had a great time. Very good breakfast. Edgeware Station next door and Paddington walking distance which is great for Heathrow Express. Only issue for me was the air conditioning in the room was not cold enough on the lowest setting...resulting in sleeping with no duvet
Yöpyi 3 yötä helmikuussa 2024
Josef Mikulka vastasi 20.2.2024
Hi Andrew,Thank you for your review.I'm delighted to hear that you and your family had a fantastic time at our hotel. We appreciate your compliments on our convenient central London location, with easy access to transportation options like the Heathrow Express. However, I apologise for any discomfort you experienced with the air conditioning in your room. Please know that we take your feedback seriously, and I will address this issue to ensure a more comfortable stay for our guests in the future.Thank you again for the feedback. I hope we'll have the chance to welcome you back in the future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Jon Kristian

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu
Quite alright. Nothing more, nothing less.
Yöpyi 3 yötä helmikuussa 2024
Bill Fisher vastasi 18.3.2024
Hi Jon Kristian,Thank you for taking the time to leave a great review. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the near future.Kind regards,Bill FisherGeneral Manager

8/10 Hyvä

Rehan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Room size, beds etc. Was good. Staff was friendly. They need to improve lighting in the rooms.
Yöpyi 4 yötä helmikuussa 2024
Josef Mikulka vastasi 13.2.2024
Hi Rehan,Thank you for taking the time to leave a review. I'm really pleased that you enjoyed a comfortable stay in one of our spacious rooms and the team were all so friendly. I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the near future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Adeline

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I recommend
Yöpyi 2 yötä helmikuussa 2024
Josef Mikulka vastasi 13.2.2024
Hi Adeline,Thank you so much for your review. I'm delighted that you enjoyed your stay so much and it's great to hear you'd recommend our hotel.I'm grateful for your feedback and hope to see you at the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Larry

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Close to 3 different underground stations. Very convenient for travel
Yöpyi 2 yötä tammikuussa 2024
Josef Mikulka vastasi 31.1.2024
Hi Larry,Thank you for taking the time to leave a review. I'm delighted that you found our central London location, and all the transport options close by, so convenient.I hope we'll have an opportunity to welcome you back to the Hilton London Metropole in the near future.Kind regards,Josef MikulkaHotel Manager

6/10 OK

SERGIO JOSE

Hyvää: Siisteys ja henkilökunta ja palvelu
muy bien ubicada a una calle del Underground y
Yöpyi 2 yötä tammikuussa 2024

10/10 Loistava

Stuart

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Josef Mikulka vastasi 30.1.2024
Hi Stuart,Thank you for taking the time to rate your stay with us. We're absolutely delighted that you enjoyed your time at our hotel so much and hope to have an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Rupesh, IRVINE

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great hotel!! Renovated in 2023.
Yöpyi 1 yön tammikuussa 2024
Josef Mikulka vastasi 24.1.2024
Hi Rupesh, Thank you for sharing your feedback and giving us a positive rating. I'm delighted to hear that you had a good experience during your stay. Our team is committed to providing excellent service, and it's rewarding to know we met your expectations. I hope to welcome you back for another enjoyable experience in the future.Kind regards, Josef MikulkaHotel Manager

8/10 Hyvä

JANEEN

Hyvää: Palvelut/mukavuudet
Yöpyi 4 yötä tammikuussa 2024
Josef Mikulka vastasi 24.1.2024
Hi Janeen, Thank you for giving us a 4-star rating. Our team is committed to providing excellent service, and it's rewarding to know that you had a positive experience. I hope to welcome you back for another enjoyable stay in the future.Kind regards, Josef MikulkaHotel Manager

2/10 Hirveä

R

Yöpyi 1 yön tammikuussa 2024
Josef Mikulka vastasi 7.2.2024
Hi there,Thank you for rating your stay with us. I'm really sorry that your experience didn't meet your expectations but please be assured we use all feedback as a way of monitoring our standards and making improvements where necessary. I hope we'll have the opportunity to make it right in the future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Rowyda, DEARBORN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great Property, very comfortable and clean, very central to London and its surroundings .
Yöpyi 4 yötä tammikuussa 2024
Josef Mikulka vastasi 15.1.2024
Hi Rowyda,Thank you for taking the time to leave a review. I'm really pleased that you liked our clean, comfortable rooms and found our central London location so convenient.I'm grateful for your feedback and hope we'll see you at the Hilton London Metropole again soon.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Noshaba

Yöpyi 2 yötä tammikuussa 2024
Bill Fisher vastasi 18.3.2024
Hi Noshaba,Thank you so much for your review. I'm delighted you had a good stay with us and hope to see you at the Hilton London Metropole again in the future.Kind regards,Bill FisherGeneral Manager

10/10 Loistava

Loredana, Verbania

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel recentemente ristrutturato, camera executive con accesso lounge con angolo salottino molto comoda, silenziosz e pulita. Le camere refurbished hanno comode prese usb. Accesso alla loungr per colazione, afternoon tea ed happy hour. Servizi e personale da Hilton quindi eccellenti. Comodo per tutti i trasporti e a breve distanza da’ Paddington.
Yöpyi 3 yötä tammikuussa 2024

10/10 Loistava

rayhana

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Excellent stay, nice area , a vist to remember
Yöpyi 3 yötä tammikuussa 2024
Josef Mikulka vastasi 11.1.2024
Hi Rayhana,Thank you so much for your lovely review. I'm absolutely thrilled to hear you had an excellent stay with us and I hope we'll see you at the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

6/10 OK

Raj

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Josef Mikulka vastasi 11.1.2024
Hi Raj,Thank you for taking the time to rate your stay with us. We use all feedback to help us monitor our standards and make improvements where necessary.I hope we'll have an opportunity to welcome you back in the future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Lisa

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Mooi hotel, personeel vriendelijk. Prima locatie met 3 metro lijnen op loop afstand. Kamers wat gedateerd in vergelijking met de rest van het hotel maar prima te doen.
Yöpyi 3 yötä joulukuussa 2023

10/10 Loistava

MARIO

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Suoer nice and friendly staff
Yöpyi 7 yötä joulukuussa 2023
Josef Mikulka vastasi 11.1.2024
Hi Mario,Thank you so much for your review. I'm absolutely delighted that you enjoyed your time with us and it will be a pleasure to share your kind words with our friendly team. Once again, thank you for your feedback. I hope we'll see you at the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Vivien

Yöpyi 2 yötä joulukuussa 2023
Josef Mikulka vastasi 24.1.2024
Hi Vivien, Thank you for your 4/5 rating. We value your feedback and are pleased to see that you had a positive experience. I hope to welcome you back for an even more enjoyable experience in the future.Kind regards, Josef MikulkaHotel Manager

2/10 Hirveä

Sawsan

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very bad experience , I checked out and gave them my luggage for storage , and surprisingly, when the taxi arrived to take me to airport , they discovered that one of my suitcases was lost , the way they handled the situation was very stressful. One of the consiege staff even shouted at me , I had to travel without my suitcases which included valuable stuff
Yöpyi 10 yötä joulukuussa 2023
Josef Mikulka vastasi 11.1.2024
Hi Sawsan,Thank you for your review. I'm so sorry that your experience was spoiled by the problem with your luggage. I know you've been in touch with Omar and Nagesh to get this resolved and I understand your suitcase is due to be delivered to you today.I can only apologise for the inconvenience this caused and hope it won't be your lasting impression of our hotel. We'd love the opportunity to make it up to you in the future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

Teri

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä joulukuussa 2023
Josef Mikulka vastasi 18.1.2024
Hi Teri,Thank you for taking the time to rate your stay with us. We're absolutely delighted that you enjoyed your time at our hotel and hope we'll have an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Rebecca, Bourbonnais

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The location was great. Easy access to metro stations. Not much in the area that we were interested for food choices. A lot of middle eastern food if you like that. As for the hotel. Common areas were beautiful. As is other reviews the west tower is in desperate need for update. The hallways were not Hilton standard to me. The room however was clean, comfortable, and extremely large!! We chose the hotel for the room size as we had 4 people and wanted the space as we had a 10 night stay.
Yöpyi 10 yötä joulukuussa 2023
Josef Mikulka vastasi 11.1.2024
Hi Rebecca,Thank you for taking the time to leave a review. I'm really pleased you were comfortable in one of our spacious Superior rooms. We're hoping to be able to update these rooms in the near future and will take your feedback on board. I'm delighted that our fantastic central London location, and the tube stations across the road, helped you make the most of your time in London and I hope we'll have the opportunity to welcome you back soon.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Lisa, Nr Shepton Mallet

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The room was comfortable and quiet but the breakfast was definitely not worth the money. It was over crowded and unpleasant. I had to shuffle through line-up at every counter.
Yöpyi 1 yön joulukuussa 2023
Josef Mikulka vastasi 2.1.2024
Hi Lisa,Thank you for your review. I'm really pleased you enjoyed a comfortable stay but sorry to hear about your breakfast experience and this is something I will keep an eye on. I hope you'll give us an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Mark

Yöpyi 1 yön joulukuussa 2023
Josef Mikulka vastasi 2.1.2024
Hi Mark,Thank you for taking the time to rate your stay with us. I'm delighted you had a great time and we hope for an opportunity to welcome you back to the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager

10/10 Loistava

ken

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Josef Mikulka vastasi 2.1.2024
Hi Ken,Thank you so much for your 10 out of 10 rating. We're delighted you had such a great stay with us and we hope to see you at the Hilton London Metropole again very soon.Kind regards,Josef MikulkaHotel Manager

2/10 Hirveä

Dip

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Bad Hotel
The hotel took our money for Breakfast and did not provide the Breakfast on check-out day. We asked them on 21 December about To go pack for 22 December check out day . and the hotel reception confirmed it will be ready but when we went for check out, reception told us that they did not have information. Still did not receive the receipt of the payment.
Yöpyi 4 yötä joulukuussa 2023
Josef Mikulka vastasi 2.1.2024
Dear Dip,I'm so sorry to hear that confusion about your breakfast on your last stay caused such disappointment. I will speak with the team about what went wrong and can only apologise for the inconvenience you experienced. Unfortunately, we haven't got an email address for you on the reservation but if you contact us through the Guest Assistance page on the Hilton website, we'll get your receipt sent over to you.Thank you for your feedback. I hope you'll give us an opportunity to welcome you back to the Hilton London Metropole again in the future.Kind regards,Josef MikulkaHotel Manager

8/10 Hyvä

Tracey

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
We had a lovely stay
The hotel has a lovely feel and was dressed for Christmas. The staff were helpfull and friendly and the room was clean. A bonus when we got to the hotel to leave our bags whilst we went shopping at 11am the room was ready!!
Yöpyi 1 yön joulukuussa 2023
Josef Mikulka vastasi 2.1.2024
Hi Tracey,Thank you for taking the time to leave a review. I'm absolutely delighted that you enjoyed your festive stay with us and that leaving your bags with our amazing Concierge team meant you made the most of your time in London.I'm grateful for your feedback and hope to see you at the Hilton London Metropole again in the near future.Kind regards,Josef MikulkaHotel Manager