Likes: Location, gym is ok
Dislikes: Plenty. I’ll just share 1 thing that happened. The icing on the cake as it were…
I was in the gym around 9:30pm one night and had to use the restroom. The door to the pool area was locked. I looked around and there was nobody to be found.
Inside the room behind the door labeled “movement” there is a single bathroom. So I decided to use it really fast so I could get going again. As I was about to use it (locked inside already) someone started (aggressively) pounding on the door. I thought it might be an emergency or something by the sound of it so I quickly opened the door to see what was going on. The person that worked down there, a thin dark haired woman, started yelling at me and was visibly angry. “You cannot use this it closes at 9:30.” Or something along those lines with plenty of complaining and anger and frustration.
I was shocked. As a guest at a 5 star hotel (or any other hotel I’ve ever stayed at in my entire life) I’ve never experienced being yelled at by an employee. The fact that it was for something benign made it worse.
There were plenty of other jaw-dropping things that happened as well. I heard employees talking about other customers calling them a “nuisance.” No you can’t do this, sorry but that’s not available (when it was later verified available) and so on.
I feel like the company culture of this location is really bad. Management just allows it, so employees keep doing it. Service isn’t priority.