Majoituspaikan julkisivu illalla/yöllä

Arvostelut: Park Grand Paddington Court

4 out of 5
Park Grand Paddington Court
27 Devonshire Terrace, Paddington, London, England

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 559 kautta 1604 arvostelua" "
Arvosana 8 - Hyvä. 475 kautta 1604 arvostelua" "
Arvosana 6 - OK. 268 kautta 1604 arvostelua" "
Arvosana 4 - Huono. 161 kautta 1604 arvostelua" "
Arvosana 2 - Hirveä. 141 kautta 1604 arvostelua" "

8,0/10

Siisteys

8,0/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tia Suvi Päivikki

Yöpyi 4 yötä lokakuussa 2023
Vinayak Girgune vastasi 30.11.2023
Dear Tia Suvi,Thank you for sharing this wonderful feedback with us from your recent stay It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Best Regards,Vinayak Girgune

8/10 Hyvä

Susanna

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Todella mieluinen kokemus,kiva ja siisti paikka hyvällä paikalla.Ainoa miinus että en ole saanut panttimaksua takaisin tililleni..
Yöpyi 4 yötä lokakuussa 2023
Vinayak Girgune vastasi 7.11.2023
Dear Susanna,Thank you for your feedback and we are delighted to hear that you had a pleasant experience at our hotel. We take pride in providing a nice and clean environment for our guests, and we are glad that you found our location convenient.Regarding the deposit, we apologize for any inconvenience caused. Please provide us with your booking details or contact our front desk directly so that we can look into the matter and resolve it as soon as possible. We strive to provide excellent service, and we appreciate your patience and understanding.Once again, thank you for choosing our hotel and for bringing this matter to our attention. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Vinayak Girgune

8/10 Hyvä

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä lokakuussa 2023
Vinayak Girgune vastasi 11.10.2023
Thank you very much for having taken the time to complete a review following your recent stay with us. I am delighted to see that you had such a great experience and hope to have the pleasure of welcoming you back at Park Grand Paddington Court hotel the next time your travels take you to London.Best Regards,Vinayak Girgune

6/10 OK

Sari

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huone ja sänky olivat aika pieniä, mutta siisti. Henkilökunta todella avuliasta ja ystävällistä.
Yöpyi 4 yötä syyskuussa 2023
Vinayak Girgune. vastasi 25.9.2023
Dear Sari,Thank you for your feedback! We're glad to hear that you found the room and bed clean during your stay. We apologize if the size of the room and bed did not meet your expectations. However, we appreciate your positive comments about our helpful and friendly staff. Providing excellent service is our priority, and we're delighted to know that our team made a positive impression on you. If there's anything else we can do to improve your experience in the future, please let us know. We look forward to welcoming you back again soon!Kind Regards,

8/10 Hyvä

Merja

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice hotell and staff.
Yöpyi 4 yötä toukokuussa 2023
sameer vastasi 12.6.2023
Dear Merja,Thank you very much for taking the time to write such a lovely review. We are very happy that you enjoyed your stay with us. I will pass on your sweet comments to the staff. We hope we will be able to welcome you back in a not too far future! Kindest Regards.Sameer Syed

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotelli oli erinomaisella sijainnilla. Lyhyt matka metrolle sekä juna-asemalle. Hotelli oli perus siisti sekä rauhallinen. Aamupala ei ollut kummoinen, joten suosittelen syömään läheisissä kahviloissa sen.
Yöpyi 5 yötä maaliskuussa 2023
Keshmira vastasi 13.4.2023
Dear Guest,We would like to thank you for taking your time to review your stay at our hotel. We are delighted to read that you enjoyed the location of our property. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays. Kind Regards,Keshmira Parva

2/10 Hirveä

Miikkael

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä helmikuussa 2023
Keshmira vastasi 14.3.2023
Dear Miikkael,Thank you very much for taking the time to rate your experience with us. I am deeply sorry to hear that we did not meet your expectations on this occasion. Please let me know if you wish to discuss your experience more in detail and I will be pleased to assist you and address your complaint.Kind Regards,Keshmira Parva.

10/10 Loistava

Antti

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good hotel, reasonable price
Overall expierence was very good. Very good location near to the Paddington station. Staff was super-friendly. Only weird detail was that housekeeper entered my room without knocking at 9 o'clock in the morning.
Yöpyi 1 yön tammikuussa 2023
Keshmira vastasi 9.2.2023
Dear Antti,Thank you for sharing this wonderful feedback with us from your recent stay. It was an absolute pleasure to learn that your overall stay was excellent. We always try to ensure that our service and room cleanliness are always up to the highest standards. We would love to host you again on your nearest visit to London. Kind Regards,Keshmira Parva

8/10 Hyvä

Ilkka

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja huoneen mukavuus
Siivouksen aikataulu
Siivous, eli tapahtui vasta klo 17 jälkeen ja kun huone oli pieni niin olimme jo paikalla se ei toiminut,.
Yöpyi 6 yötä joulukuussa 2022
Keshmira vastasi 9.2.2023
Dear Ilkka,Thank you for staying with us. Your feedback is very valuable to us as it helps to improve the services we provide. Please allow me to assure you that your feedback will be shared within the relevant department. We really hope that you will give as a chance to welcome you back and make it right for you during your future stays.Kind Regards,Keshmira Parva

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Quite nice, great location ans staff
We stayed at Park Grand Paddington Court for 4 nights and the visit was overall very good. Location is great, short walking distance from both Paddington Station and Lancaster Gate tube stations as well as Paddington train station (Elizabeth Line to Heathrow Airport). Surroundings are nice and no significant noise from the street. Hotels in this area are usually renovated in old town houses, so the corridors are narrow, rooms and bathrooms very small and rooms may be situated in several different buildings. This seems to surprise some of the guests, but is common in this area. We've stayed in similar hotels here before, so we knew what to expect. Our room was on the opposite side of the road from the reception building. Very steep and narrow set of stairs to 4th floor. But the room itself was suprisingly spacious and peaceful with nice view over the roofs. Bathroom was very small and bed very soft (I prefer hard matress). Room was quite cold (very common in Britain too), but we slept well. Breakfast was ok, would like more vegetarian options though. Breakfast room was situated in the basement floor and was quite packed some mornings. They ran out of clean plates and glasses during peak times at breakfast. The staff was very polite and helpful. Special thanks to the gentleman at the reception who helped our luggage up to our room when we arrived. Hotel needs some updating (not 4 star), but in British standards our stay was good for the money we paid.
Yöpyi 4 yötä marraskuussa 2022
Guest Relations vastasi 26.11.2022
Dear Guest,Thank you for having taken the time to complete a review following your recent stay with us. I am pleased to see that your lasting impression is a positive one and hope to have the pleasure of welcoming you back at our hotel the next time your travels take you to London.Kind Regards,Giulia NurediniGuest Relations

6/10 OK

Samuli

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Siisti, miellyttävä hotelli hyvällä paikalla, lyhyt matka junaan, keskustaan, ravintoloihin, aamupala löytyy läheltä, vaihtoehtoja on.
Yöpyi 8 yötä huhtikuussa 2022
Vinayak vastasi 12.5.2022
Dear Guest, Thank you for taking the time to share your experience with us from your recent stay. It is always a pleasure to provide all our guests with an excellent service; therefore; thank you very much for your recognition. We look forward to welcoming you back! Kind Regards, Vinayak Girgune.

10/10 Loistava

Rosa Elena

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente ubicación
Yöpyi 3 yötä maaliskuussa 2024

10/10 Loistava

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very clean and near to all required amenities
Yöpyi 2 yötä maaliskuussa 2024

8/10 Hyvä

Marcelo, Cleveland

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The male receptionist that helped me with direction and.easy early check in, thumbs up!!
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune vastasi 28.3.2024
Dear Marcelo,Thank you for your positive feedback! We're thrilled to hear that our male receptionist provided you with excellent assistance, making your check-in process smooth and providing helpful directions. We'll be sure to pass along your kind words to him. It's always a pleasure to hear when our staff goes above and beyond to ensure our guests have a pleasant experience. We look forward to welcoming you back on your next visit.Warm regards,Vinayak Girgune

8/10 Hyvä

Keanan

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Was great
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 27.3.2024
Dear Keanan,Thank you for your rating and feedback. We appreciate your input and will use it to continue improving our services. If there are any specific areas where you feel we can enhance your experience, please feel free to share them with us. We value your feedback and hope to have the opportunity to exceed your expectations during your next visit.Best Regards,

6/10 OK

Paul

Hyvää: Majoituspaikan kunto ja tilat
Clearly got given a single bed after booking a double. The staff refused to awknowledge this and ‘upgraded’ me to a double as though they were doing me a favour. I didn’t like that. I payed for a double I should receive a double without having to challenge it.
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 27.3.2024
Dear Paul,Thank you for bringing this to our attention. We apologize for any inconvenience you experienced regarding the room type discrepancy. We take guest feedback seriously and will address this issue with our staff to ensure that all bookings are accurately fulfilled. Your satisfaction is important to us, and we will work to improve our processes to prevent similar situations in the future. If there is anything else you would like to share or discuss, please feel free to reach out to us directly. Thank you for your feedback.

8/10 Hyvä

Olubunmi

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a great stay! The staff of both the Lancaster and Paddington hotels were great! Would definitely stay again
Yöpyi 2 yötä maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for your kind words about your stay at both the Lancaster and Paddington hotels. We are thrilled to hear that you had a great experience and that our staff made a positive impression on you. We look forward to welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotels.Kind regards,Vinayak Girgune.

10/10 Loistava

Emanuel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for the perfect rating! We are thrilled to hear that you had a fantastic experience during your stay. Your feedback is greatly appreciated, and we look forward to welcoming you back for another exceptional visit. Thank you for choosing our hotel.Kind regards,Vinayak Girgune.

10/10 Loistava

Andreea

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for the perfect rating! We are delighted to hear that you had an outstanding experience during your stay. Your feedback is truly appreciated, and we are thrilled that you enjoyed your time with us. We look forward to hosting you again in the future. Thank you for choosing our hotel.Kind regards,Vinayak Girgune.

10/10 Loistava

AHMED

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Highly recommended
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for the perfect rating! We are delighted to hear that you had an outstanding experience during your stay. Your feedback is truly appreciated, and we are thrilled that you enjoyed your time with us. We look forward to hosting you again in the future. Thank you for choosing our hotel.KInd regards,Vinayak Girgune.

10/10 Loistava

Maurice, Tarpon Springs

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for your positive rating! We are delighted to hear that you had a great experience during your stay. If there is anything specific that you particularly enjoyed or any suggestions for further improvement, please feel free to share. We appreciate your feedback and look forward to welcoming you back in the future. Thank you for choosing our hotel.Kind regards,Vinayak Girgune.

8/10 Hyvä

Dean

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for taking the time to leave a review. We are glad to hear that you enjoyed your stay at our hotel. If there is anything specific that stood out to you or any areas where we can further enhance your experience, please let us know. We look forward to welcoming you back in the future. Thank you for choosing our hotel.Kind regards,Vinayak Girgune

8/10 Hyvä

Stephen

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Decently priced room Was around the corner from the main hotel and underground, which was a bit unexpected, but a nice enough room in a central location for a good price, so can't complain.
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for sharing your feedback with us. We are pleased to hear that you found the room to be decently priced and in a central location. We apologize for any inconvenience caused by the unexpected proximity to the main hotel and underground. Your comments are valuable to us, and we will take them into consideration to improve our guests' overall experience. We appreciate your understanding and hope to welcome you back in the future. Thank you for choosing our hotel.Kind regards,Vinayak Girgune.

10/10 Loistava

Stane

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Reception staffs were ultra nice and welcoming, property was very clean and rooms were very comfortable.
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 26.3.2024
Thank you for your positive rating! We are delighted to hear that you had a great experience during your stay at our hotel. Your satisfaction is our top priority, and we are thrilled that you found everything to your liking. If there is anything specific that you particularly enjoyed or any suggestions for further improvement, please feel free to share. We look forward to hosting you again in the future. Thank you for choosing our hotel.Kind regards,Vinayak Girgune.

10/10 Loistava

Deidre

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff made my daughter’s 18 birthday get away so special! Thank you. I forget the lead person of decorating our room but she is a smiling face that greeted us at arrival. Thank you
Yöpyi 4 yötä tammikuussa 2024
Vinayak Girgune. vastasi 19.3.2024
Dear Deidre,We are thrilled to hear that our staff made your daughter's 18th birthday getaway special. Thank you for recognizing their efforts, and we will be sure to pass along your kind words to the team member who decorated your room and greeted you with a smile upon arrival. We appreciate your feedback and look forward to hosting you again in the future.

4/10 Huono

Kushtrim

Staffing was talking in a foreign language in front of me, which I do not appreciate. Room cleaning never showed up, and they couldn't locate my reservation.
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune vastasi 16.3.2024
Dear Kushtrim,We apologize for the negative experience you had during your stay. It is important to us that all guests feel comfortable and respected. We will address the issue of staff speaking in a foreign language in front of guests and ensure that all communication is conducted professionally. We are sorry to hear about the missed room cleaning and the reservation issue. Your feedback is valuable, and we will investigate these matters to prevent similar occurrences in the future. We appreciate your patience and understanding and hope to have the opportunity to make it right for you in the future.

10/10 Loistava

Usama

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Vinayak Girgune vastasi 9.3.2024
Dear Usama,Thank you for taking the time to leave us a perfect rating! We are thrilled to hear that you had a wonderful experience during your stay at our hotel.Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority, and we are delighted that we were able to meet your expectations.Your positive feedback is truly appreciated by our team, and it serves as a great motivation for us to continue delivering excellent service to all our guests.We look forward to welcoming you back in the future and providing you with another outstanding stay.Thank you once again for your kind words and for choosing to stay with us.Warm regards,

8/10 Hyvä

Lise-Auriane

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune. vastasi 6.3.2024
Thank you for your rating. We appreciate your feedback and will continue to strive for excellence in providing a positive experience for our guests. If there is anything specific you feel we can improve on to earn a higher rating next time, please let us know. Thank you for choosing our hotel.Kind regards,Vinayak girgune.

10/10 Loistava

Rachael

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Really lovely stay at this hotel.
Yöpyi 1 yön maaliskuussa 2024
Vinayak Girgune vastasi 4.3.2024
Dear Rachael,We are delighted to hear that you had a lovely stay at our hotel. Your positive feedback is greatly appreciated, and we are thrilled that you enjoyed your experience with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful stay in the future.Best Regards,

8/10 Hyvä

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Booked a couple of hours before arrival but had to wait 10 minutes to check in as details from Expedia were not confirmed.
Yöpyi 1 yön helmikuussa 2024
Vinayak Girgune vastasi 4.3.2024
Dear Peter,Thank you for sharing your experience with us. We apologize for the inconvenience you faced during check-in. We will address this issue with our team to ensure a smoother process for future guests. We appreciate your feedback and hope to welcome you back for a more seamless stay

10/10 Loistava

Anisul

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were very friendly
Yöpyi 1 yön helmikuussa 2024
Vinayak Girgune vastasi 4.3.2024
Dear Anisul,Thank you for your kind words about our staff. We are delighted to hear that you had a positive experience with our team. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future.Best Regards,

2/10 Hirveä

Samuel

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä helmikuussa 2024
Vinayak Girgune. vastasi 6.3.2024
We apologize that your experience did not meet your expectations. Your feedback is important to us, and we will address the issues you have raised to improve our services. If there are specific details you would like to share with us to help us better understand your concerns, please feel free to provide them. Thank you for bringing this to our attention.Kind regards,Vinayak Girgune.

8/10 Hyvä

Esmee

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly service andp
Yöpyi 1 yön helmikuussa 2024
Vinayak Girgune vastasi 28.2.2024
Dear Esmee,Thank you for your feedback on our hotel's service. We are delighted to hear that you found our staff to be friendly. We strive to provide exceptional customer service to all our guests and we appreciate your kind words. We hope to welcome you back again in the future. Thank you for choosing our hotel.Best Regards,Vinayak Girgune

8/10 Hyvä

Philip

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Vinayak Girgune vastasi 28.2.2024
Dear Philip,Thank you for rating our hotel 4/5. We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. Your comments are valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future. Thank you for choosing our hotel.Best Regards,Vinayak Girgune

4/10 Huono

Tik Wai

Yöpyi 6 yötä helmikuussa 2024
Vinayak Girgune. vastasi 26.3.2024
We apologize that your experience did not meet your expectations. Your feedback is important to us, and we would like to understand more about what aspects of your stay fell short. If you could provide additional details or specific concerns, we would appreciate the opportunity to address them and improve our services. Thank you for bringing this to our attention.Kind regards,Vinayak Girgune.

10/10 Loistava

Sahil

Vinayak Girgune. vastasi 23.2.2024
Dear Sahil,Thank you for sharing your detailed feedback with us. We are glad to hear that you found the amenities in your room, such as the bed, shower, bathroom, TV set, kettle, and biscuits, to be of top quality. We appreciate your comments regarding the size of the single room, and we understand that additional space would enhance your comfort, especially as a taller and larger individual. Your suggestion about new frames on the windows is duly noted, and we will take it into consideration for future improvements. Your feedback is valuable to us, and we will strive to provide a more spacious and comfortable experience for all guests. We hope to have the opportunity to welcome you back and offer you a more suitable accommodation in the future. Thank you for staying with us.

8/10 Hyvä

Peter

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Overall, good value. Conveniently close to Paddington Station. The room was small, but met our needs.
Yöpyi 4 yötä helmikuussa 2024
Vinayak Girgune. vastasi 23.2.2024
Dear Peter,Thank you for sharing your feedback with us. We are pleased to hear that you found our property to be good value and conveniently located near Paddington Station. It's great to know that despite the small size of the room, it still met your needs during your stay. Your satisfaction is important to us, and we appreciate your understanding regarding the room size. We are glad that you had a comfortable and convenient experience with us. Should you have any specific preferences or requests for your next visit, please feel free to inform us. We look forward to welcoming you back in the future for another pleasant stay. Thank you for choosing to stay with us.

6/10 OK

Jamie

Hyvää: Siisteys ja henkilökunta ja palvelu
Property is clean and convenient. Rooms are very small.
Yöpyi 3 yötä joulukuussa 2023
Vinayak Girgune vastasi 13.2.2024
Dear Jamie,Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our property clean and convenient. However, we apologize if the size of our rooms did not meet your expectations. We understand that room size can be an important factor in guest comfort, and we apologize for any inconvenience caused. Your comments have been duly noted, and we appreciate your input as it helps us identify areas for improvement. If you decide to stay with us again in the future, please let us know of any specific preferences you may have, and we will do our best to accommodate them. Thank you for choosing to stay with us.Best regards,Vinayak Girgune

10/10 Loistava

Eva

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä helmikuussa 2024
Vinayak Girgune vastasi 8.2.2024
Dear Eva,Thank you for your 5/5 review! We are thrilled to hear that you had a fantastic experience at our hotel. Your satisfaction is our top priority, and we are delighted that we were able to meet your expectations. We appreciate your positive feedback and hope to have the pleasure of welcoming you back in the future.Best regards,Vinayak Girgune

10/10 Loistava

LAURA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La cercania con Hide Park y estar proximos al metro. En los alrededores hay muchas opciones para comer. Las instalaciones estan muy bien y la habitación esta bien equipada. También disponen. de un enchufe europeo.
Yöpyi 4 yötä tammikuussa 2024
Vinayak Girgune vastasi 3.2.2024
Dear Laura,Thank you for your wonderful review! We're thrilled to hear that you enjoyed our hotel's proximity to Hyde Park and the convenience of being close to the metro. It's great to know that you found the surrounding area to have many dining options as well. We're glad that our facilities met your expectations and that your room was well-equipped. We understand the importance of providing convenience for our guests, which is why we offer European plugs. We appreciate your feedback and look forward to welcoming you back for another fantastic stay.Warm regards,Vinayak Girgune

10/10 Loistava

alan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location. Very helpful staff
Yöpyi 1 yön tammikuussa 2024
Vinayak Girgune vastasi 3.2.2024
Dear Alan,Thank you for your positive review! We're delighted to hear that you enjoyed our hotel's great location and found our staff to be helpful. Providing excellent service is our top priority, and we're glad we could assist you during your stay. We hope to welcome you back soon for another enjoyable experience.Best regards,Vinayak Girgune

6/10 OK

Domingo

Hacia mucho ruido los ventiladores y no me esperaba que la habitación fuera tan pequeña por el precio que nos ha costado
Yöpyi 5 yötä tammikuussa 2024
Vinayak Girgune. vastasi 28.1.2024
Dear Domingo,Thank you for sharing your feedback on your recent stay at our hotel. We apologize for any inconvenience caused by the noisy fans in your room. We understand that this can be disruptive and we will address this issue to ensure a more comfortable stay for our future guests. We also apologize if the size of the room did not meet your expectations in relation to the price you paid. We appreciate your feedback and will take it into consideration as we continue to improve our offerings. If there is anything else we can do to make it up to you or address any other concerns, please let us know. We value your patronage and hope to have the opportunity to provide you with a more enjoyable experience in the future.Best regards,Vinayak Girgune.

10/10 Loistava

Paul

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly staff, they made an extra effort for my wife's birthday! The room was clean and spacious (We did pay extra for the larger room). The location was amazing, a short walk to Hyde Park and two tube stations within a few minutes walk. Would highly recommend, we will be going again when we visit London!
Yöpyi 2 yötä tammikuussa 2024
Vinayak Girgune vastasi 26.1.2024
Dear Paul,Thank you for your wonderful review! We are delighted to hear that you and your wife had a memorable stay with us and that our staff went above and beyond to make her birthday special. It's fantastic to know that you found the room clean and spacious, and that the location was convenient for your needs. We greatly appreciate your recommendation and look forward to welcoming you back on your next visit to London!Warm regards,Vinayak Girgune

8/10 Hyvä

Taehee

Yöpyi 14 yötä tammikuussa 2024
Vinayak Girgune vastasi 13.2.2024
Dear Taehee,Thank you for taking the time to leave a review and for giving us a rating of 4 out of 5. We are glad to hear that you had a positive experience overall. We appreciate your feedback and value your opinion. If there is anything specific that you feel we could improve upon to earn a full 5-star rating, please let us know. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Best regards,Vinayak Girgune

8/10 Hyvä

James, Odenton

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The website was a bit misleading, I requested a room with a shower and tub and every pic I saw for the room I selected showed a bathtub however, my room did not have a bathtub. I was told that bathtubs are not available for the single rooms even though it showed it on the website. The room was also extremely small, so if I choose to stay there again I’d select a double room and call ahead to ensure I can get everything I asked for since their website is inaccurate.
Yöpyi 3 yötä tammikuussa 2024
Vinayak Girgune vastasi 23.1.2024
Dear James,Thank you for sharing your feedback with us. We apologize for any confusion or inconvenience you experienced regarding the room amenities. We understand how important it is for our guests to have accurate information and we will address this issue with our website team. We appreciate your suggestion to call ahead to ensure your preferences are met for future stays. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards,Vinayak Girgune

10/10 Loistava

Rachel

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Vinayak Girgune vastasi 23.1.2024
Dear Rachel,Thank you so much for your fantastic 5/5 review! We truly appreciate your kind words and positive feedback. It's wonderful to hear that you had an excellent experience with us. We strive to provide the best service possible, and we're thrilled that we met your expectations. We look forward to welcoming you back in the future for another outstanding stay.Best regards,Vinayak Girgune

8/10 Hyvä

Sasha

Yöpyi 1 yön tammikuussa 2024
Vinayak Girgune vastasi 11.2.2024
Dear Sasha,Thank you for sharing your feedback with us. We appreciate your positive review and are glad to hear that you had a mostly enjoyable experience at our hotel. We strive to provide the best possible service to our guests, and your comments will help us further improve. If there is anything specific that we can do to make your next stay even better, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future.Warm regards,Vinayak Girgune

10/10 Loistava

Murali

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fabulous property. Good staff and service.
Yöpyi 1 yön tammikuussa 2024
Vinayak Girgune vastasi 23.1.2024
Dear Murali,Thank you for your kind words and positive review. We're delighted to hear that you found our property fabulous and our staff provided good service. We strive to create a memorable experience for our guests and we're glad we were able to meet your expectations. We look forward to welcoming you back to our hotel in the future.Best regards,Vinayak Girgune

4/10 Huono

AFI

Huonoa: Siisteys ja palvelut/mukavuudet
Yöpyi 9 yötä tammikuussa 2024
Vinayak Girgune vastasi 20.1.2024
Dear AFI,Thank you for taking the time to share your feedback about your recent stay at our hotel. We apologize for any shortcomings you experienced during your visit. We take all guest feedback seriously and use it as an opportunity to improve our services.We would greatly appreciate it if you could provide us with more specific details about your concerns so that we can address them accordingly. Your satisfaction is our top priority, and we value your feedback as it helps us to enhance the overall guest experience.We hope that you will consider giving us another chance to provide you with a better stay in the future.Best regards,Vinayak Girgune