Vastaanotto

Arvostelut: Best Western Plus Executive Inn

3 out of 5
Best Western Plus Executive Inn
18880 Gale Ave, Rowland Heights, CA

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 522 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 287 kautta 1000 arvostelua" "
Arvosana 6 - OK. 98 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 53 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 40 kautta 1000 arvostelua" "

8,8/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,2/10

Palvelut/mukavuudet

8,4/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

chris

Everyone was very nice! Great customer service!
Yöpyi 1 yön huhtikuussa 2024
Front Desk Manager vastasi 22.4.2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

10/10 Loistava

Miguel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really enjoy staying at this place. They’re always have the best customer service front desk is always on point. They serve you with the sense of urgency in the timely manner. The room was extra clean and very happy with it. It’s around a lot of restaurants so it’s that was a good thing and then in the morning they have their complementary breakfast, which is amazing, I consider this place like five stars all the way thank you guys. Hope to see you guys soon.
Front Office Manager vastasi 19.4.2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Loistava

Ikram

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice & Clean
Yöpyi 1 yön huhtikuussa 2024
Sales Manager vastasi 18.4.2024
Thank you for completing the survey regarding your recent stay at our property.We hope you will come back and see us again soon!

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The registration and breakfast employees were very attentive and professional. All areas, public restroom, office, cafe, perimeter of property, my room, parking was all very clean. Very appreciative of the amenities in my room as well. The fridge was big enough to hold my cooler foods, as well freezing my cooler ice pack. It was a very pleasant surprise that this hotel made my trip such an awesome experience. I almost lost faith in hotel service from traveling this past year across the US with such poor quality hotels. Thank you for your dedication.
Yöpyi 1 yön huhtikuussa 2024
Front Office Manager vastasi 12.4.2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Loistava

MARIDSA, Long beach

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very busy streets but a lot of eating options within walking distances.
Yöpyi 1 yön helmikuussa 2024
Front Office Manager vastasi 4.4.2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

2/10 Hirveä

Zixuan

Yöpyi 1 yön maaliskuussa 2024
Front Office Manager vastasi 19.4.2024
We would like to apologize for your unpleasant stay experience with us. We like to learn more about your stay with us. Please tell us what you like or dislike about your stay that can help us to improve and we hope to see you again.

8/10 Hyvä

Marjon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Stayed for a night. The room is ok and breakfast was fine. I like the free charging for my Tesla. The staff was very helpful.
Yöpyi 1 yön maaliskuussa 2024
Front Office Manager vastasi 29.3.2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Hyvä

Patricia

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room was clean. No complaints
Yöpyi 2 yötä maaliskuussa 2024
Sales Manager vastasi 25.3.2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon!

4/10 Huono

xiu

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Noisy construction 8 in the morning, hotel have no fence around property make you feeling uncomfortable cause your door is by the main road. Toilet flash have no pressure at all, it clog u with little tissues. Air conditioner is not very efficient. Only good new that they provide microwave and water kettle. Bed was super soft and unsupportive.
Yöpyi 1 yön maaliskuussa 2024
Front Office Manager vastasi 21.3.2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We offer four room types, and each room type has its unique features. If you are sensitive to noise, you may choose our deluxe room which is away from the street, it offers upgraded amenities with a quiet view of the mountainside. We are looking forward to your next visit.

10/10 Loistava

Becky

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Easy checkin, very clean rooms and several restaurants within walking distance.
Yöpyi 1 yön maaliskuussa 2024
Sales Manager vastasi 17.3.2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Loistava

Qiaoxia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
good
Yöpyi 1 yön helmikuussa 2024
Front Office Manager vastasi 29.2.2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

10/10 Loistava

Barbara

Very clean, nice breakfast, helpful people!
Yöpyi 1 yön helmikuussa 2024
Front Office Manager vastasi 27.2.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Alma

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed our stay so much it was hard to go back home. The bed and pillows were so comfy, the sheets and covers on the bed were clean and soft. We will definitely be staying here again.
Yöpyi 2 yötä helmikuussa 2024
Sales Manager vastasi 25.2.2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

8/10 Hyvä

Jackeline

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Sales Manager vastasi 25.2.2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Hyvä

Holly

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff is very nice and are very effective at their job. The property is old, but has some updates, such as TVs, linens , and bedding. The room still felt a bit dated when it comes to lighting -- the room I was in flickered throughout the night. Other than that, it was in a very convenient location to delicious food spots.
Yöpyi 4 yötä helmikuussa 2024
Front Office Manager vastasi 19.2.2024
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Hyvä

Elias

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Is a good place to stay Had a good experience overall
Yöpyi 3 yötä helmikuussa 2024
Sales Manager vastasi 16.2.2024
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back, soon!

4/10 Huono

Rae

Matkusti pienten lasten kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We want to check out 1 day early and the property manager makes it sound like Expedia is the decision maker and Expedia does not allow refund. When in fact, we verify with Expedia and the Best Western corporate office that the property manager is the decision maker. It’s okay to not allow refund, but it’s not okay to lie and not take the responsibility. We talked to him upon check out and he finally acknowledged that he is the one who decides not to give any refund. Expedia did everything in a timely fashion and tried to help us as much as they could.
Yöpyi 2 yötä helmikuussa 2024
Front Office Manager vastasi 15.2.2024
Always read and note the reservation rule before making reservations. There are always conditions for discount prices.

10/10 Loistava

Rochelle, Walnut

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Front Office Manager vastasi 15.2.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Maria

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Front Office Manager vastasi 8.2.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Jerusalem

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Sales Manager vastasi 2.2.2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Loistava

Jianxin

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2024
Front Office Manager vastasi 8.2.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

6/10 OK

fengting

Matkusti ryhmän kanssa
Yöpyi 1 yön tammikuussa 2024
Front Office Manager vastasi 8.2.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Hyvä

Michael

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
房間不夠安靜
太靠近高速公路了!晚上睡覺汽車躁音有點大,房間隔音不好。
Yöpyi 1 yön tammikuussa 2024

10/10 Loistava

Sihao

Yöpyi 2 yötä joulukuussa 2023
Front Office Manager vastasi 11.1.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Hirveä

Dong

Hyvää: Henkilökunta ja palvelu
The hotel overall not so bad, the only issue we had once we opened the room door smells like smoking room, the BIGGEST thing was parking $48,$48,$48….most important is $48 per night. Plus CANNOT find parking spot even paid $48. Drove around for 55 minutes couldn’t find a parking spot
Yöpyi 1 yön joulukuussa 2023
Front Office Manager vastasi 11.1.2024
Dear Dong,Thank you for choosing to stay with us. We are the Best Western Plus Executive Inn in the city of Rowland Heights, CA. We don't charge parking fees for in-house guests, you may have mixed us with other stay locations! Your business is essential to us, we are looking forward for your next stay.

10/10 Loistava

Carlos

Yöpyi 1 yön joulukuussa 2023
Front Office Manager vastasi 8.2.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Yvette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Front Office Manager vastasi 4.1.2024
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

8/10 Hyvä

Diana Cathy

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön joulukuussa 2023
Front Office Manager vastasi 28.12.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Wan Yi

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Love the place!
This lady cation is convenient and clean. Looks like newly remodeled and the room smells good. Staff is very friendly as always! I always choose this place to stay when I visit the area.
Yöpyi 1 yön joulukuussa 2023
Sales Manager vastasi 25.12.2023
hank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Hyvä

ZHENTONG

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sales Manager vastasi 25.12.2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope you to welcome you back and see us again soon!

8/10 Hyvä

ching

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 2 yötä joulukuussa 2023
Front Office Manager vastasi 22.12.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Qinqin

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Sales Manager vastasi 17.12.2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Loistava

Stephen

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was very professional and helpful. Facility was very safe with good lighting and security cameras. Parking was abundant with onsite security for the parking lot overnight. Room was clean and fresh. Clean meaning... linens were starch white. tv remote, alarm clock and surfaces thoroughly cleaned. No dust on sprinkler heads in ceiling, top of dresser, top of head board. Filters in AC unit were brand new. Convenient location adjacent to highway.
Yöpyi 2 yötä joulukuussa 2023
Front Office Manager vastasi 16.12.2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Hyvä

ching

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Front Office Manager vastasi 12.12.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

ALEX

Yöpyi 1 yön joulukuussa 2023
Sales Manager vastasi 26.12.2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. We hope to welcome you back and see us again soon.

10/10 Loistava

RUBEN

Matkusti kumppanin kanssa
Yes
Yöpyi 1 yön marraskuussa 2023
Front Office Manager vastasi 28.11.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Hirveä

Nicole

Yöpyi 2 yötä marraskuussa 2023
Front Office Manager vastasi 22.11.2023
Your business is essential to us, and we value your feedback. Please provide more information as to why you have given us a low score. We like to learn how we can provide a better service to you and our future guests. We are looking forward to your feedback.

6/10 OK

Kyle

Hyvää: Siisteys ja henkilökunta ja palvelu
Out dated property and rooms. Disappointed in the pool. Surrounding area is not nice.
Yöpyi 2 yötä marraskuussa 2023
Sales Manager vastasi 19.11.2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Loistava

Salvador

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Sales Manager vastasi 13.11.2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope to welcome you back and see us again soon.

2/10 Hirveä

Wenling

Yöpyi 2 yötä marraskuussa 2023
Front Office Manager vastasi 10.11.2023
Dear Wenling Li,I understand you have to check out early, and you're not happy about not being able to receive a refund for not staying for days. I like to advise you to always check the limitations of the rate penalty that you book. It will affect your rights when you decide to early check out. Or you can purchase travel insurance that the App agency had offered to you at booking to avoid future misunderstandings. Don't take it out from the hotel end, for we are here to provide you service, not your actions. We wish you the best.

6/10 OK

David

charged me twice for a one night stay
The AC didnt work.They charged me for the room wich i had already paid to Hotel.com
Yöpyi 1 yön lokakuussa 2023
Front Office Manager vastasi 9.11.2023
Dear David,Thank you for choosing to stay with us. We are sorry that you had an issue happen when you stayed with us. Did you let our 24-hour front staff know about it? We will either offer you a room switch or simply switch the AC unit to make sure you have a comfortable stay. Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Anthony

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Breakfast was great and the breakfast staff was Amazing!!
Yöpyi 2 yötä marraskuussa 2023
Sales Manager vastasi 5.11.2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon!

8/10 Hyvä

Park

Yöpyi 1 yön marraskuussa 2023
Sales Manager vastasi 5.11.2023
Thank you for completing the survey regarding your recent stay. Your business is very important to us and we value your feedback. We hope you will come back and see us again soon.

10/10 Loistava

Shuwen

Yöpyi 3 yötä lokakuussa 2023
Front Office Manager vastasi 21.11.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

William

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 2 yötä lokakuussa 2023
Front Office Manager vastasi 23.10.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Bradley

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Construction creating detours, road nearby lots of traffic noise, roads very dirty due to construction!
Yöpyi 1 yön lokakuussa 2023
Front Office Manager vastasi 23.10.2023
Your business is essential to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are looking forward to your next visit.

8/10 Hyvä

Mike

Yöpyi 2 yötä lokakuussa 2023
Front Office Manager vastasi 10.11.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

2/10 Hirveä

WENTAO

Yöpyi 1 yön lokakuussa 2023
Front Office Manager vastasi 10.11.2023
Dear Mr. Lin,We were sorry that we missed you, something must have come up that you did not come to stay with us. What happened? Why are you giving us a low score when you did not even stay with us? Please tell us your side of the story. Your business is essential to us, we hope you will stay with us again.

10/10 Loistava

Zhongyun

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
Front Office Manager vastasi 9.10.2023
Your business is essential to us, and we value your feedback. We are looking forward to your next visit.

10/10 Loistava

Ying

Liikematkailija, Matkusti kumppanin kanssa
It’s very clean and comfortable
Yöpyi 1 yön lokakuussa 2023
Front Desk Manger vastasi 3.10.2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.