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Arvostelut: The Zubeida

4 out of 5
The Zubeida
Diani Beach Road, Diani Beach, Kwale County

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 9 kautta 13 arvostelua" "
Arvosana 8 - Hyvä. 2 kautta 13 arvostelua" "
Arvosana 6 - OK. 1 kautta 13 arvostelua" "
Arvosana 4 - Huono. 1 kautta 13 arvostelua" "
Arvosana 2 - Hirveä. 0 kautta 13 arvostelua" "

9,4/10

Siisteys

9,4/10

Henkilökunta ja palvelu

7,6/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

Arvostelut

10/10 Loistava

Christian

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Virkelig dejligt ophold. Vi spiste på restauranterne langs stranden og kan især anbefale The Salty Squid.
Yöpyi 6 yötä helmikuussa 2023

6/10 OK

Elizabeth

Hyvää: Siisteys ja huoneen mukavuus
Zubeida is ‘ok’ but not special
Our stay at Zubeida was pleasant but nothing special. We expected a higher level of service for the price we paid. While the food, staff and surroundings were nice, we were somewhat disappointed with their inability to secure bookings for fun activities in the area. The beach area is full of local men trying to sell boat trips (be warned: don’t expect a walk along the beach without getting hassled a few times). On one occasion, the vendor we spoke to was clearly running a scam. When we asked the hotel, they simply gave us a WhatsApp number for someone who might be able to help us book. When he was busy (as was the case over Christmas), we weren’t left with much support and subsequently didn’t do any of the activities we planned. The Zubeida website is misleading to suggest they can organise all this stuff for guests! We recommend to Zubeida that they put more time into supporting visitors with activities, restaurant recommendations etc - especially for those new to Kenya - it would have made our stay much better! In general, I think a better level of ‘concierge’ service is required to justify the high cost. We found that we had to extract information from them, as opposed to them having the information ready to share with us. Eating directly in the villa is nice, but the restaurant area around the pool is pretty ordinary. And that summed up our stay really - pleasant but not memorable, and no service that went beyond the bare minimum.
Yöpyi 4 yötä joulukuussa 2020
- Z, The Zubeida Team vastasi 3.1.2021
Hello Elizabeth, Thank you for taking the time to give your valuable feedback. We shall ensure that we update our site to bare in mind your suggestions- and provide a valuable guide for all our clients that ensure pre-bookings for activities and restaurants can happen before the busy period. Hoping that we can make your stay more pleasurable next time around.

8/10 Hyvä

Tarkistettu asiakas

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Awesome beach side location, pleasant gardens with exotic birds and monkeys. Nice pool
Yöpyi 7 yötä helmikuussa 2020
The Zubeida Team vastasi 25.3.2020
Thank you for your lovely review!

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I’m very surprised by the good reviews on this place - I would highly recommend not staying here! Not only does the air conditioning hardly work, but there is only AC in the bedrooms, not the living room, kitchen, etc, despite 30 C temperatures. We had numerous problems with bug infestations, tons of ants and crickets in our bedrooms and bathrooms, which was disgusting. The WiFi is appalling and does not work at all, something they even told us at checkin. There are no safes or places to lock away your things and the locks on the doors to the outside are flimsy at best - some of the closet doors have locks, but they didn’t work and had to be fixed. There are no seats or lounge chairs on the beach - the image shown on their listing of seats in the sand is what they will set up for you at $50 a person (absurd). The gate to the beach is locked, even when we try to get back in the middle of the day, and the security guards were never nearby to let us in. There is not 24/7 help via reception, so if you have a problem at night they won’t even read or respond to your message until the next morning. The only good things (and I’m stretching here) were communication via WhatsApp, only with Zeenat who was amazing and their willingness to refund us some money for the bug problem.
Yöpyi 2 yötä helmikuussa 2020
Zeenat vastasi 25.3.2020
Hello, I trust you are well. First of all, thank you for your review. We sincerely apologize for your underwhelming experience. We have gone through your comments and have worked on each issue step by step, as below: Air Conditioning- All A/Cs have been serviced, and all open common areas have fans. Bugs- We have redone our pest termination this month. WiFi- Sincere apologies on the poor service, we have upgraded the system to another network provided. Lounge Chairs By Pool- These are waterproof, however, we are more than happy to provide any cushions to ensure your comfort. Reception- We are very sorry about the lack of communication on the reception side. We have alerted the team on this issue. We look forward to seeing you again, to ensure you have a better experience. Yours Faithfully, Zeenat

10/10 Loistava

Sonja, Steiermark

Hyvää: Siisteys
Die Lage ist einzigartig und die Menschen dort überaus freundlich. Für den Preis wünschte ich, dass das Essen inklusive ist, aber das muss man leider extra bezahlen.
Yöpyi 12 yötä helmikuussa 2020
- Z (The Zubeida Team) vastasi 21.2.2020
Thank you for your lovely review! Look forward to seeing you back again. Many thanks,

10/10 Loistava

Mesi, Nairobi

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Very quiet and peaceful Right on the beach Very good food Quick service
Yöpyi 2 yötä marraskuussa 2019
Z (The Zubeida Team) vastasi 9.12.2019
Hello Mesi! Thank you for your lovely review! Hope to see you soon again. Many thanks,

8/10 Hyvä

PrincessMabubu, Washington DC and Mauritius

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff are kind and friendly especially Caroline who is one of the housekeepers and Monica and Lilian at the restaurant. We were in villa number 3 and could see the ocean from our living room and patio which was amazing.
Yöpyi 7 yötä elokuussa 2019
Z (The Zubeida Team) vastasi 9.9.2019
Thank you very much for your great review! Looking forward to your stay again! Many thanks!

10/10 Loistava

Miles

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Peaceful retreat after busy travel around Samburu
Friendly , helpful staff. Peaceful location. Food excellent
Yöpyi 3 yötä heinäkuussa 2019
Z (The Zubeida) vastasi 25.7.2019
Thank you Miles, We are glad you had a lovely stay! Looking forward to seeing you soon again!

10/10 Loistava

Frederick

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is beautiful and on a quiet stretch of Diani beach. Maureen and her team are friendly and professional and take excellent care of you, especially Caroline.
Yöpyi 4 yötä joulukuussa 2018
The Zubeida vastasi 8.1.2019
Hello Fredrick! Thank you very much for your kind review. We are glad you had a good time at The Zubeida. Looking forward to seeing you again. - The Zubeida Team

10/10 Loistava

ANCTours&Travel, nairobi

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was very friendly and ready to assist. The property is very beautiful, with a stunning beach front. It provides the comfort and privacy one needs
Yöpyi 3 yötä marraskuussa 2018
Zee vastasi 23.11.2018
Hello ANCTours&Travel! Thank you very much for your lovely review! Looking forward to hosting you soon again! - The Zubeida Team

10/10 Loistava

David, Addis Ababa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The Zubeida is located at Diani Beach but down a bit from the other hotels. It is quiet and peaceful and has protected access to the beach. The pool is nice, though needing a bit of a facelift, it was clean and quite acceptable. What sets it apart is the service! Maureen and her team are excellent. Anything we needed anything it was right there. The cook did her very best to accommodate our wishes and the cleaning lady was delightful and spotless! We will return...sooner than later!
Yöpyi 3 yötä syyskuussa 2018
Zee vastasi 5.11.2018
Hello David, Thank you very much for your kind words! We definitely look forward to seeing you back very soon! Thanks!

10/10 Loistava

Samira, Virginia, USA

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The villas are beautiful with lovely views of the ocean. The ocean is a short walk from the villa and there is also a lovely pool and small dining area. The bedrooms have air conditioning, which is great! The restaurant has amazing waffles and we really enjoyed the haloumi cheese. The employees were friendly and accomodating to our needs. The manager, Maureen, was helpful with transportation and answering any questions or concerns. My family and I would definitely recommend this property to everyone! The rooms are clean, the food was great, and the views/proximity to the beach were amazing. We had a lovely stay.
Yöpyi 2 yötä toukokuussa 2018
Zubeida vastasi 21.6.2018
Hello Samira! Thank you for your review, looking forward to seeing you soon! The Zubeida Team

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful and serene!
Beautiful and serene! We had the place all to ourselves. Amazing and so relaxing. Loved laying on the king sized outdoor bed and looking over the amazing ocean view (at least the first few cottages have a view - only the villa is right on the beach).Manager is very nice and responsive. Service is nice and with a smile, but be prepared to slow down. Restaurant is small and right on the lovely pool, but very, very basic and quite limited. Wonderful break at the white sandy Galu beach!
The Zubeida Team vastasi 25.3.2018
Hello, We are glad you had such a lovely time! Thank you for dropping by, we are looking forward to seeing you soon! - The Zubeida Team