Vastaanotto

Arvostelut: Fairmont The Norfolk

5 out of 5
Fairmont The Norfolk
Harry Thuku Road, PO Box 58581, Nairobi

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 103 kautta 160 arvostelua" "
Arvosana 8 - Hyvä. 38 kautta 160 arvostelua" "
Arvosana 6 - OK. 13 kautta 160 arvostelua" "
Arvosana 4 - Huono. 4 kautta 160 arvostelua" "
Arvosana 2 - Hirveä. 2 kautta 160 arvostelua" "

9,4/10

Siisteys

9,0/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

9,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Marcus, Finland

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel was clearly overpriced. With over 200 €/ night one would for eaxample suppose that breakfast were included. The price of breakfast is ludicrous (over 30/person) With this kind of prices the rooms should be less timeworn.

10/10 Loistava

Rico

Yöpyi 4 yötä joulukuussa 2023

10/10 Loistava

Marie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property and staff are first class. Suggest more sun lounges around the pool Would return in a heartbeat
Yöpyi 3 yötä joulukuussa 2023

6/10 OK

Stephen, Vero Beach

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
This was certainly a grand dame 40 years ago when my wife first stayed at The Norfolk, but we found the place tired and the whole routine a bit sketchy. We were given a room that was not what we booked (booking specifically called for a King bed, but we received a Queen and the hotel staff tried to convince us that indeed the bed was a "King-like" bed). I was given two separate quotes for a car service, one twice the other, and both were a multiple of what Uber quoted for the same ride. I sat outside enjoying a cigar and a waieter asked me if i had an "extra cigar" for him. That's never happened to me anywhere. Also of note, the manager was quite welcoming until he saw we had a problem with the room and he then disappeared faster than you could imagine. Indeed it's a grand dame that has seen better days.
Yöpyi 1 yön lokakuussa 2023

10/10 Loistava

Carl

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Awesome staff great room and pool
Yöpyi 2 yötä syyskuussa 2023

10/10 Loistava

Alicia, Chicago

Yöpyi 8 yötä syyskuussa 2023

10/10 Loistava

Carol

Yöpyi 1 yön elokuussa 2023

10/10 Loistava

reid

Yöpyi 3 yötä heinäkuussa 2023

10/10 Loistava

Leung Ka Man

Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

Gerard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fabulous hotel….
Yöpyi 1 yön huhtikuussa 2023
James Macharia vastasi 27.4.2023
Thank you Gerard. We are happy that you enjoyed your stay with us and we do look forward to hosting you again.Recommend us to friends and family :)

10/10 Loistava

Vivek

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic stay - charming, helpful and efficient staff, clean and comfortable resort with all the modern offerings a good hotel should have, set in an old world setting in the heart of town. If I can help it - will always stay here when visiting Nairobi.
Yöpyi 5 yötä maaliskuussa 2023
James Macharia vastasi 27.4.2023
Dear Vivek,Thank you for the sentiments. We greatly appreciate your patronage and look forward to hosting you in the future.Regards,

10/10 Loistava

Tomoe

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2020

10/10 Loistava

Chris

Yöpyi 3 yötä helmikuussa 2020

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Relaxing oasis
Spent 4 days here after a busy 4 weeks traveling around Kenya and Tanzania. What a welcome treat to be pampered in this little oasis of comfort in the middle of Nairobi. Great service staff!!
Yöpyi 3 yötä helmikuussa 2020
Axel vastasi 17.2.2020
Dear Robert, Many staying with us for four nights and for taking time to post your review. We always welcome feedback from our guests; more so when it is complimentary. It is a pleasure to note that you were pleased with your overall experience and especially appreciated the service from the team, appreciated us as an oasis of comfort in the middle of the city and that you enjoyed being pampered. We look forward to having another opportunity to host you Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

2/10 Hirveä

Christian, London

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is probably the worst Fairmont I've stayed in. The room was fine but the property itself was a little tired. The service was abysmal. In particular we have questioned why a 28usd charge was added to our bill when WiFi is included and not given an adequate response in a reasonable amount of time. I would recommend anyone looking for accommodation in Nairobi to look elsewhere to avoid disappointment.
Yöpyi 1 yön helmikuussa 2020
Axel vastasi 13.2.2020
Dear Mr. Cook, Thank you for sharing your feedback and concerns We sincerely apologize for the disappointing experience during your stay with us. We have checked your booking again and would like to explain that once you log into the internet, it inquires if you would like to “continue online” or to “upgrade to the premium option”. One is logged into the internet only after making a choice. The “upgrade” option may have been selected in error. The charge of Kshs. 2,800/- (US$ 28) is our standard fee for 24hr use. We apologize that we failed to meet your expectations and would appreciate another opportunity to restore your faith in us. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

James

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
eat place
The Fairmont the Norfolk is an amazing wonderful old historic hotel. Wonderful place to stay in the heart of Nairobi. Amazing accommodations and helpful friendly service. A gem. Great food too. Looking forward to more nights here.
Yöpyi 1 yön helmikuussa 2020
Axel vastasi 10.2.2020
Dear James, Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted that you appreciated our history, location, facilities, helpful & friendly service and our delicious food. It is always a pleasure to hear of such occasions where we have met the expectations of our guest. It was a pleasure to host you and we look forward to welcoming your back in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Sven Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Sjarmerende hotell med fantastisk mat!
Flott historisk hotell med sjarme. Fantastisk mat og flotte bevarte fellesareal. Fine rom, men litt synd at ikke stilen på rommene er noe nærmere originalt utseende.
Yöpyi 6 yötä marraskuussa 2019
Axel vastasi 20.11.2019
Dear Mr. Peter, Thank you for taking time to share feedback from your stay with us. The team and I are delighted to read that you appreciate the history and charm of the Hotel and enjoyed the delicious meals and outlets. We have also taken note your comment. Looking forward to welcoming you back soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Wonderful place, very atmospheric. Noisy room at night.
Yöpyi 5 yötä lokakuussa 2019
Axel vastasi 20.11.2019
Dear Sir / Madam, Thank you for sharing feedback from your stay with us. The team and I are delighted to read that you found us a wonderful place and appreciated the ambience. We have also taken note your concern and would appreciate if you could let us know which room you stayed in so we can take remedial steps. Looking forward to welcoming you back soon. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

6/10 OK

Natascha

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
It used to be a very special hotel. Now modernized and lost it’s flair.
Yöpyi 1 yön lokakuussa 2019
Axel vastasi 7.11.2019
Dear Natascha, Thank you for sharing feedback from your stay with us. We are sorry that we did not meet your expectations during your stay with us and hope we will have another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

8/10 Hyvä

Hiroshi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
今度も泊まると思います。
ケニアで一番古いホテルと言うことだったが、非常に快適でした。 ただ、部屋がキッチンに近かったせいか、しょっちゅう食べ物の匂いがしてくるのが気になった。サービス従業員ともに非常に良かったと思う。 前回泊ったインタコンチネンタルより評価は上です。
Yöpyi 3 yötä lokakuussa 2019
Axel vastasi 7.11.2019
Dear Hiroshi, Thank you for taking time to rate us following your recent stay with us. We are delighted to note that you were pleased with the service from the team, that it was comfortable and that you will return. We look forward to welcoming you back in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Rae, Windsor, On

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful property in the city center with gardens and wonderful staff!
Yöpyi 1 yön syyskuussa 2019
Axel vastasi 2.10.2019
Dear Mr. Rae, Many thanks for taking time to post your review. We always welcome feedback from our guests; more so when it is complimentary. It is a pleasure to note that you were pleased with your overall experience; especially our gardens and wonderful team. We look forward to having another opportunity to host you Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2019
Axel vastasi 16.9.2019
Dear Sir / Madam, Thank you for taking the time to share your feedback. We appreciate the rating you have accorded us; a confirmation that we met your expectations. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Wendy, Seattle WA

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Incredibly friendly and helpful staff. Great food.
Yöpyi 1 yön syyskuussa 2019
Axel vastasi 9.9.2019
Dear Wendy, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly and efficient staff. My home when I’m in Kenya.
Yöpyi 6 yötä elokuussa 2019
Axel vastasi 28.8.2019
Dear Sir/Madam, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations and that you appreciated our friendly & efficient team and consider us your home when you are in Kenya. We look forward to another opportunity to host you. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Yöpyi 2 yötä heinäkuussa 2019
Barbara vastasi 6.8.2019
Dear Sir/Madam, Thank you for taking the time to post feedback from your stay with us. It is always a pleasure to receive positive feedback and we are delighted to note that we met your expectations. We look forward to another opportunity to host you. Sincerely, Barbara Loy, Director of Operations, Fairmont The Norfolk

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Personal very friendly. Size of the room very good. Location good. Assistance very good.
Yöpyi 3 yötä heinäkuussa 2019
Barbara vastasi 6.8.2019
Dear Sir/Madam, Thank you for choosing Fairmont The Norfolk for your stay and for taking the time to post your feedback. It is always a pleasure to receive positive feedback that we met your expectations We look forward to hosting you again in the not so distant future. Sincerely Barbara Loy Director of Operations Fairmont The Norfolk

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful gardens, small rooms
The gardens and grounds were beautiful and well maintained. Lots of areas to spend time and relax. Service was great. Only issues were small rooms and bad views to the street in all standard rooms.
Yöpyi 2 yötä kesäkuussa 2019
Axel vastasi 17.6.2019
Dear Sir/Madam, Thank you for taking the time to review your recent stay with us. We are delighted to read that you had a relaxing and enjoyable stay with us and appreciated our beautiful gardens and great service. It is truly rewarding to get this confirmation that we are meeting our goals through your comments. We have also taken note of your concerns and will be sure to show you alternative rooms during your next stay with us. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great stay
Loved the gardens and the grounds. The main restaurant was great and we enjoyed the breakfast. Charming bar. Everything was simple and straightforward. Only complaints are Tatu wasn’t great and room was very small.
Yöpyi 1 yön kesäkuussa 2019
Axel vastasi 17.6.2019
Dear Sir/Madam, Thank you for taking the time to review your stay at our property. We are pleased to read that you had a great stay with us and enjoyed the gardens, the ambience in the outlets and the service. Please however accept our most sincere apology for the lapses you have mentioned. Remedial steps are being taken to avoid such situations in future. We look forward to another opportunity for us to restore your faith in us. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We thoroughly enjoyed our stay. The grounds and service was very good.
Yöpyi 3 yötä toukokuussa 2019
Axel vastasi 22.5.2019
Dear Sir/Madam, Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to note that you enjoyed your stay and appreciated our beautiful gardens and service from the team. We look forward to hosting you again in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

8/10 Hyvä

Lynn

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hmmmm
It’s generally good - no wow factor that I was looking for
Yöpyi 1 yön toukokuussa 2019
Axel vastasi 17.6.2019
Dear Lynn, Many thanks for your review. The team and I are delighted to read that you had an overall good experience with us. We have taken note of your comments and look forward to another opportunity to host you. In the meantime, if you could let us know what we can do to improve your experience with us next time you stay with us; we would be most grateful. We do look forward to an early opportunity to welcome you back. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2019
Axel vastasi 26.4.2019
Dear Sir / Madam, Thank you for giving us the opportunity to host you here at Fairmont The Norfolk and for taking the time to share feedback of your experience with us. We are delighted to note that we met your expectations. We look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Cai

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fremragende hotel i nairobi
Dejligt hotel i gammel stil, hvor både service, hotel og restauranterne er fremragende. Jeg kan kun anbefale dette hotel uanset om man er på forretningsrejse eller ferie
Yöpyi 5 yötä helmikuussa 2019
Axel vastasi 26.4.2019
Dear Cai, Thank you very much for taking time to rate your stay with us. We appreciate your positive comments; especially that you appreciated the service, our facilities and restaurants. Thank you too for recommending us to future travelers on business or pleasure. We look forward to your return in the not so distant future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

6/10 OK

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys
Was very expensive for drinks and food. Service was a bit slow. Pool was great. Thoroughly enjoyed experience of staying at the famous Norfolk hotel
Yöpyi 3 yötä maaliskuussa 2019
Axel vastasi 2.4.2019
Dear Sir/Madam, Thank you for choosing to stay at Fairmont The Norfolk. We are delighted to read that that you enjoyed the experience of staying at "the famous" Norfolk Hotel; especially the pool and we look forward to the pleasure of hosting you again. Please accept our sincere apology for the shortfall experienced. Rest assured that we shall look into this issue. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2019
Axel vastasi 2.4.2019
Dear Sir/Madam, Thank you for sharing your feedback on Fairmont The Norfolk. The team and I are delighted to note that you enjoyed your stay with us and that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Clark

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Best few hours in Nairobi's best hotel
At reception the sensitivity of the check in desk to our situation, short turn-around time. They suggested tea in the room, early morning and a double wake-up call. Everything worked seamlessly. A total professional operation that is still human and customer orientated. Rooms are English plugs but some have adaptors. Staff attentive, professional and you do not see them until you need them. The physical property is charming and has top security.
Yöpyi 1 yön maaliskuussa 2019
Axel vastasi 11.3.2019
Dear Clark, Thank you for taking the time to review your recent stay with us. We are delighted to note that your hotel experience was to your satisfaction and to note that you appreciated the facilities and the service from the team that was profession, personalized and attentive. The team will be delighted to note your comments. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Peter

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2019
Axel vastasi 13.2.2019
Dear Peter, Thank you for taking the time to share your feedback. We greatly appreciate the full rating and we are delighted to note that we met your expectations. We look forward to welcoming you back soon. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Yöpyi 4 yötä helmikuussa 2019
Axel vastasi 1.4.2019
Dear Sir/Madam, Many thanks for posting your feedback on Fairmont The Norfolk. The team and I are delighted to note that you enjoyed your stay with us and that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Yöpyi 4 yötä helmikuussa 2019
Axel vastasi 1.4.2019
Dear Sir/Madam, Many thanks for posting your feedback on Fairmont The Norfolk. The team and I are delighted to note that you enjoyed your stay with us and that we met your expectations. We look forward to another opportunity to host you. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Very nice hotel with very good staff. Food was delicious also. Didn’t venture outside much as Nairobi doesn’t seem like the safest place but hotel makes up for that!
Yöpyi 1 yön tammikuussa 2019
Axel vastasi 11.1.2019
Dear Sir/Madam, Thank you for your review on Fairmont The Norfolk. We are delighted to note that your hotel experience was to your satisfaction; especially the delicious food and the service from the team. The team will be delighted to note your comments. It is always a pleasure to note that our team have provide a wonderful service. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Yöpyi 1 yön tammikuussa 2019
Axel vastasi 8.1.2019
Dear Sir/Madam, Thank you for taking the time to share your feedback and for the "5 out of 5" rating. We are delighted to note that we met your expectations and we look forward to hosting you again soon. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Extrem freundliches Personal schöne Zimmer und sehr gutes Frühstück, insgesamt hervorragend
Yöpyi 1 yön tammikuussa 2019
Axel vastasi 8.1.2019
Dear Sir/Madam, Thank you for taking the time to review your stay with us. We are pleased to read that your overall experience was excellent and that you especially appreciated the friendly team, the nice rooms and the very good breakfast. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä marraskuussa 2018
Axel vastasi 11.12.2018
Dear Sir/Madam, Thank you for taking the time to rate your stay with us. We are delighted to know that your overall stay meet your expectations. We look forward to hosting you again in the near future. Sincerely, Axel Hauser, General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
A charming property with oodles of culture. Beautifully maintained jewel, a prized possession of Kenyan history. Some of the finishing of the interiors leaves a bit to be desired, else fantastic.
Yöpyi 1 yön joulukuussa 2018
Axel vastasi 11.12.2018
Dear Sir/Madam, Many thanks for sharing feedback from your stay with us at Fairmont The Norfolk. The team and I are delighted to read that your overall stay was fantastic and that you appreciated the charm, culture and history of the Hotel. The team will be truly motivated by your comments. We have taken note of your comment and will look into this. We look forward to another opportunity to host you in the near future. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2018
Axel vastasi 3.12.2018
Dear Sir/Madam, Thank you for taking the time to rate your stay with us. We are delighted with to note that we met your expectations. It is always rewarding to receive positive feedback! We look forward to welcoming you back in the not so distant future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Cai

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent historical hotel in Nairobi
Excellent service from the arrival to the departure. I can only recommend this hotel
Yöpyi 1 yön marraskuussa 2018
Axel vastasi 3.12.2018
Dear Cai, Thank you for choosing to stay at Fairmont The Norfolk. My team and I appreciate your feedback and it is a pleasure to note that we you were pleased with your overall experience, service and the facilities. We do look forward to hosting you when you return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Nancy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fairmont The Norfolk is beautiful hotel with impeccable service.
Yöpyi 7 yötä marraskuussa 2018
Axel vastasi 30.11.2018
Dear Nancy, Thank you for taking the time to review your recent stay with us. We are delighted to note that your hotel experience was to your satisfaction and that you appreciate the Norfolk as being beautiful. We are also pleased to read that you enjoyed impeccable service from the team. There is nothing more rewarding than a confirmation that we are meeting our goals through comments such as yours. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Sverker

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2018
Axel vastasi 6.11.2018
Dear Sverker, Thank you for taking the time to rate your stay with us. We are delighted to know that your experience met your expectations and we look forward to hosting you again in the near future. Sincerely Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely hotel complex. Nice casual restaurant. When I had to walk to a meeting nearby a staff member was assigned to escort me to ensure my well being.
Yöpyi 2 yötä lokakuussa 2018
Axel vastasi 30.10.2018
Dear Sir/Madam, Thank you for choosing to stay at Fairmont The Norfolk and for sharing your feedback. The team and I are delighted to read that you enjoyed your experience with us; especially the lovely Hotel complex and the nice restaurant. We are also delighted to read that the team was of assistance. It is always a pleasure to hear of such occasions where the team meets the needs of our clients. It was a pleasure to host you and we look forward to your return. Sincerely, Axel Hauser General Manager Fairmont The Norfolk & Fairmont Mara Safari Club

8/10 Hyvä

Tarkistettu asiakas

Yöpyi 3 yötä lokakuussa 2018
Axel vastasi 25.10.2018
Dear Sir/Madam, Thank you for taking the time to review your visit to Fairmont The Norfolk. My team and I appreciate your feedback as this confirms that you were pleased with your experience. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä elokuussa 2018
Axel vastasi 13.8.2018
Dear Sir/Madam, Thank you for taking the time to review your visit to Fairmont The Norfolk My team and I appreciate your 100% rating as this confirms that you were pleased with your experience. We do look forward to welcoming you to the hotel once again in the near future. Sincerely, Axel Hauser General Manager, Fairmont The Norfolk & Fairmont Mara Safari Club