Ulkopuoli

Arvostelut: NH Collection New York Madison Avenue

4.5 out of 5
NH Collection New York Madison Avenue
22 East 38th Street, New York, NY

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 274 kautta 469 arvostelua" "
Arvosana 8 - Hyvä. 102 kautta 469 arvostelua" "
Arvosana 6 - OK. 49 kautta 469 arvostelua" "
Arvosana 4 - Huono. 26 kautta 469 arvostelua" "
Arvosana 2 - Hirveä. 18 kautta 469 arvostelua" "

9,2/10

Siisteys

8,6/10

Henkilökunta ja palvelu

8,4/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Eveliina

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä lokakuussa 2023
GUEST RELATIONS TEAM vastasi 15.10.2023
Dear Eveliina,Thank you for choosing NH Collection New York Madison Avenue for your past stay and for sharing your experience with us. We are truly happy every element of your stay met your needs and that everything was convenient and easy to find and walk to. We look forward to welcoming you back many more times in the future and continue to delight and surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Amy L.

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is such a great location with close walking distance to all the best places. Staff was lovely. Serafina and the MAD bar are delicious and so convenient. I’d absolutely stay here again.
Yöpyi 4 yötä maaliskuussa 2024
NH New York vastasi 24.3.2024
Dear Amy,Thank you so much for taking the time to share your positive feedback following your recent stay with us at NH Collection New York. Your kind words truly brightened our day!We are delighted to hear that you enjoyed our prime location and found our staff lovely. It's wonderful to know that you appreciated the culinary delights offered at Serafina and the MAD bar, as we strive to provide our guests with exceptional dining experiences.We are thrilled to hear that you would choose to stay with us again, and we cannot wait to welcome you back! Warm regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Douglas, North Haven

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
NH NYC vastasi 23.3.2024
Dear Douglas,On behalf of NH Collection New York, I want to extend our sincerest gratitude for taking the time to share your review following your recent stay with us. Your feedback is greatly appreciated.We are thrilled to hear that you enjoyed your time with us, and we are genuinely grateful for your kind words. It was our pleasure to have you as our guest, and we look forward to the opportunity to welcome you back in the near future.Warm regards,FredRick JonesGuest Relations Manager

10/10 Loistava

Isel Maria

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I loved the whole look and feel of the property. It’s very pretty and it’s conveniently located.
Yöpyi 2 yötä maaliskuussa 2024
Julissa L vastasi 19.3.2024
Dear Isel Maria,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa LopezGuest Relations Agent

10/10 Loistava

Angela

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Zero issues and only positive things to say about this property!!
Yöpyi 3 yötä maaliskuussa 2024
Julissa L vastasi 18.3.2024
Dear Angela,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon. #FEELTHEPLACE Warmly, Julissa Lopez Guest Relations Agent

10/10 Loistava

Alvaro

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Muy buena ubicación y excelente servicio
Yöpyi 5 yötä maaliskuussa 2024
Julissa L vastasi 11.3.2024
Estimado Sr. Alvaro,Gracias por elegir NH Collection New York Madison Avenue para su reciente estadía y por compartir su experiencia. Estamos muy contentos de que cada aspecto de su estadía haya satisfecho sus necesidades y que el servicio al cliente recibido haya estado a la altura de nuestros estándares y expectativas. Esperamos darle la bienvenida nuevamente y continuar deleitándolo y sorprendiéndolo.#FEELTHEPLACECordialmente, Julissa LopezAgente de relaciones con los huéspedes

10/10 Loistava

Julia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great staff, perfect room and dining was great !
Yöpyi 1 yön helmikuussa 2024
NH New York vastasi 2.3.2024
Subject: Thank You for Your Feedback, Julia!Dear Julia,Thank you for your kind words! We're thrilled to hear that you had a great experience with our staff, enjoyed your perfect room, and had a great dining experience. We appreciate your feedback and hope to welcome you back soon.Best regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Ma

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Great staff!
Yöpyi 1 yön helmikuussa 2024
NH New York vastasi 29.2.2024
Dear Ma,I extend my sincere gratitude to you for choosing to stay with us at NH Collection New York. Your feedback is truly appreciated, and it brings us immense joy to hear about your positive experience with our exceptional staff.We take great pride in our team's dedication to providing kind and accommodating service, and it's incredibly rewarding to know that their efforts have made a difference during your stay.It would be our utmost pleasure to welcome you back to our hotel in the near future.Warm regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Christopher, wake forest

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Functional, clean, modern hotel
Yöpyi 1 yön helmikuussa 2024
NH New York vastasi 29.2.2024
Dear Christopher,Thank you for staying with us at NH Collection New York. We're thrilled to hear that you enjoyed your stay, and we can't wait to welcome you back soon.Warm regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Adriana

Yöpyi 3 yötä helmikuussa 2024
Julissa L vastasi 20.3.2024
Dear Adriana,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Luis

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Customer need to get better
Yöpyi 1 yön helmikuussa 2024
Julissa L vastasi 13.2.2024
Dear Luis,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELUNIQUE Warmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Pedro

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love it!
Yöpyi 1 yön helmikuussa 2024
Julissa L vastasi 12.2.2024
Dear Pedro,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Monica, Santo Domingo

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Julissa L vastasi 20.3.2024
Dear Monica,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACE Warmly,Julissa LopezGuest Relations Agent

8/10 Hyvä

TEODORO

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä tammikuussa 2024
NH Collection NY Madison Avenue vastasi 17.1.2024
Dear Teodoro,Thank you for staying with us at NH Collection New York. We truly hope that you had an amazing visit and can't wait to welcome you back. Warm Regards, Fredrick JonesGuest Relations Manager

10/10 Loistava

Jason

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location is great, especially for commuting near Grand Central. The hotel staff is very professional and friendly, but your staff appears to be under-staffed. The fitness center is awesome! The complimentary bottle of wine is a nice touch.
Yöpyi 1 yön tammikuussa 2024
NH Collection NY Madison Avenue vastasi 16.1.2024
Dear Jason, Thank you so much for staying with us at NH Collection New York. It's great to hear that you enjoyed our prime location, fitness center and kindness from our staff. At some point in the near future, we hope to welcome you back. Warm Regards, Fredrick Jones Guest Relations Manager

8/10 Hyvä

Dylan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
NH Collection New York vastasi 13.1.2024
Dear Dylan,Thank you for choosing NH Collection New York! We truly hope that you enjoyed your stay Your review really motivates us, and we look forward to welcoming you back soon. Should you ever crave another delightful stay, we're just a reservation away!Best regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Elin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Julissa L vastasi 28.1.2024
Dear Elin,We appreciate you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

2/10 Hirveä

Mitchell

Didn’t get to stay here. This place is a waste of your time.
Yöpyi 1 yön joulukuussa 2023
Julissa L vastasi 7.1.2024
Dear Mitchell,On behalf of our team, we apologize if your recent stay at NH Collection New York did not meet your expectations. Your feedback is invaluable, and I would appreciate the opportunity to address any concerns personally. Please feel free to reach out to our Guest Relations Team. We are committed to ensuring your satisfaction and would like to discuss how we can make it right for you. Looking forward to hearing from you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Sara

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing
Yöpyi 2 yötä joulukuussa 2023
Julissa L vastasi 7.1.2024
Dear Sara,Thank you for choosing the NH Collection New York Madison Avenue during your recent stay and for taking the time to share your experience. We are glad that every aspect of your stay met your expectations. We look forward to your return in the future and hope to exceed your expectations and be pleasantly surprised.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Elizabeth

Matkusti ryhmän kanssa
Great stay
Great customer service, clean room and very friendly staff.
Yöpyi 1 yön joulukuussa 2023
Julissa L vastasi 31.1.2024
Dear Elizabeth,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that the customer service received was up to our standards and expectations. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

8/10 Hyvä

Bernardo, Lausanne

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Check out they have hidden fees called “amenity fee” Even if you don’t use them and they don’t advertise. The hotel is ok but this bad practice just made it not to have a good rating.
Yöpyi 2 yötä joulukuussa 2023
NH Collection vastasi 30.12.2023
Dear Mr. Bernardo,Thank you for staying with us at NH Collection New York. Despite the miscommunication about the facility fees, overall we hope that you had a pleasant stay here in the hotel. Upon your next visit to NH Collection New York, please reach out to me at the hotel as I would love to look after your accommodations. We sincerely apologize for any inconvenience this may have caused.We hope to welcome you back soon.Warm Regards,Fredrick JonesGuest Relations Manager

8/10 Hyvä

Lea

Yöpyi 5 yötä joulukuussa 2023
Julissa L vastasi 15.1.2024
Dear Lea,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

8/10 Hyvä

Fatmir

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä joulukuussa 2023
NH Collection NY vastasi 24.12.2023
Dear Fatmir,Thank you for staying with us at NH Collection New York and sharing your positive review. Overall we hope that it was an amazing stay. We looked forward to seeing you again soon. Warm regards,Fredrick Jones Guest Relations Manager

8/10 Hyvä

Rohit

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location was good. The staff was super nice but the room- especially calling it a premier room is misleading! Also Expedia messed up my booking.
Yöpyi 9 yötä joulukuussa 2023
Julissa L vastasi 25.12.2023
Dear Rohit,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. However, we are sorry that there were some issues when you booked through Expedia that affected your experience a bit. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Catrin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä joulukuussa 2023
NH Collection New York vastasi 24.12.2023
Dear Catrin,Thank you for staying with us at NH Collection New York and sharing your positive experience. We hope that you enjoyed our convenient location, beautiful hotel. Looking forward to welcoming you back for another great stay in the near future. Best regards,Fredrick JonesGuest Relations Manager

8/10 Hyvä

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
The isolation in between the rooms is really bad
Yöpyi 6 yötä joulukuussa 2023
NH Collection New York vastasi 23.12.2023
Dear Guest,Thank you for staying with us. Overall we hope that you had a great experience here at NH Collection New York. Your feedback about the isolation is important us and we will look into this. Wishing you an amazing holiday and hope to welcome you back soon. Best regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Joanna

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A lovely hotel with helpful staff. It was a great location to access various parts of NYC by public transportation and walking. Good eating options nearby as well.I also appreciated having a fridge and kettle in the room. My only suggestion is to include glasses, in addition to paper cups for coffee and tea.
Yöpyi 5 yötä joulukuussa 2023
NH New York vastasi 21.12.2023
Dear Joanna,Thank you for choosing NH Collection New York and sharing your positive experience. I'm delighted to hear you enjoyed our convenient location, helpful staff, and the amenities in your room. Your suggestion about including glasses is noted, and we'll certainly consider it for future improvements. We look forward to welcoming you back for another great stay.Best regards,Fredrick JonesGuest Relations Manager

2/10 Hirveä

Nina

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
They promised a free wine bottle with every booking that I never got. Downstairs smells like sewage. Overpriced.
Yöpyi 1 yön joulukuussa 2023
NH New York vastasi 24.12.2023
Dear Nina,I sincerely apologize if your recent stay at NH Collection New York did not meet your expectations. Your feedback is invaluable, and I would appreciate the opportunity to address any concerns personally.Please feel free to reach out to me at the hotel. I am committed to ensuring your satisfaction and would like to discuss how we can make it right for you.Looking forward to hearing from you.Best regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Christy

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Weekend in NYC
Great stay and the cleaning crew was exceptional.
Yöpyi 5 yötä joulukuussa 2023
NH Madison Avenue vastasi 19.12.2023
Dear Christy,Thank you for choosing to stay with us. We're delighted to hear that you found our property clean, tidy and had a great stay. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Erin

Yöpyi 1 yön joulukuussa 2023
Julissa L vastasi 7.1.2024
Dear Erin,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Rufus

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was clean and the staff was professional.
Yöpyi 1 yön joulukuussa 2023
NH New York vastasi 19.12.2023
Dear Rufus,Thank you for choosing to stay with us. We're delighted to hear that you found our property clean and appreciated the professionalism of our staff. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager

8/10 Hyvä

carlos fausto gonzalez

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 4 yötä joulukuussa 2023
Julissa L vastasi 2.1.2024
Dear Carlos Fausto Gonzalez,hank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Tarkistettu asiakas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
NH Collection NY vastasi 10.12.2023
Thank you for your posting rating. We hope you enjoyed your stay and look forward to welcoming you back in the near future. Warm regards,Fredrick JonesGuest Relations Manager

8/10 Hyvä

Lars

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
NH maddison
Nice location, modern hotel, newly renovated. Beds soft and comfortable however frames of beds are wobbly. With two average sized people the bed shakes to such an extent that the other person is woken
Yöpyi 3 yötä joulukuussa 2023
Julissa L vastasi 5.12.2023
Dear Lars,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Rubén

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service, beautiful lobby and good room, we didn’t have any good view but it was really spacious and comfy
Yöpyi 7 yötä marraskuussa 2023
Julissa L vastasi 4.12.2023
Dear Ruben,Thank you for choosing the NH Collection New York Madison Avenue during your recent stay and for taking the time to share your experience. We are glad that every aspect of your stay met your expectations. We look forward to your return in the future and hope to exceed your expectations and be pleasantly surprised.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Neil

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
New York vastasi 19.12.2023
Dear Neil,Thank you for choosing to stay with us at NH Collection New York. We look forward to welcoming you back for another great experience.Best regards,Fredrick JonesGuest Relations Manager

10/10 Loistava

Juan Miguel

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent very elegant
Yöpyi 2 yötä syyskuussa 2023
Julissa L vastasi 28.11.2023
Dear Juan Miguel,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

4/10 Huono

Tania Yolanda

Matkusti ryhmän kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu
They really need to change the service level of the staff, a couple of them tried to be kind but the rest are very cold and stiff. Not the treatment I expected from NH. Finally the rooms are too small and not very comfy space. I don’t plan to stay here again.
Yöpyi 1 yön marraskuussa 2023
Julissa L vastasi 28.11.2023
Querida Tania Yolanda,Gracias por elegir NH Collection New York Madison Avenue para su estancia pasada y apreciamos sus comentarios. Nos gustaría ofrecerle nuestras más sinceras disculpas si algún miembro de nuestro equipo no fue amable y profesional durante sus intercambios con usted. Tenga la seguridad de que se llevará a cabo una investigación completa sobre el problema que experimentó para que se puedan tomar todas las medidas necesarias para evitar que ocurra en el futuro. Quedo a su disposición si desea comunicarse directamente y haré todo lo posible para restaurar su confianza en nuestra marca y cuidar de usted personalmente.Con agradecimiento y cálidos deseos navideños,Julissa LopezGuest Relations Agentgr.nhcollectionnewyork@nh-hotels.com

6/10 OK

Renee

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My room was too small...Customer Service was great though.
Yöpyi 2 yötä marraskuussa 2023
Julissa L vastasi 24.11.2023
Dear Renee, Thank you for choosing NH Collection New York Madison Avenue. We appreciate you for sharing with us and other fellows' travelers your experience while you were here with us. We are truly sorry that the room size wasn't up to your standards; we hope we can welcome you back and that we can assist you with providing and recommending different categories of rooms that will meet your needs. We are pleased to hear that our team was attentive, and the service was up to our standards. please allow us to welcome you back and to create a better experience for you and your loved ones. #FEELTHEPLACEWarmly, Julissa Lopez Guest Relations Agent

8/10 Hyvä

aurelie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
dommage
Séjour convenable dans un hôtel très bien placé et à la décoration moderne. Le restaurant est bon avec des prix corrects pour New York. Seul petit bémol étant le front desk, ou nous avons eu affaire à du personnel pas très sympathique et surtout pas arrangeant du tout, nous avions demandé un late check-out qu'il fallait attendre le matin même pour être certain d'avoir et le jour j, ils voulaient nous faire payer 400 dollars pour rester jusqu'a 19H00, soit plus que le prix d'une nuit...
Yöpyi 2 yötä marraskuussa 2023
Julissa L vastasi 24.11.2023
Cher Dommage,Merci d'avoir choisi le NH Collection New York Madison Avenue comme hôtel de préférence dans cette Big Apple.Nous vous remercions d'avoir pris le temps et de partager vos commentaires les plus honnêtes. Nous sommes ravis d'apprendre que vous avez apprécié l'emplacement et la décoration de l'hôtel ainsi que le restaurant Serafina. Cependant, nous sommes désolés d'apprendre que vous ne vous êtes pas senti accueilli ou n'avez pas reçu l'attention que vous méritez à votre arrivée et que vous n'avez pas répondu à vos demandes. Les départs tardifs sont soumis à disponibilité et à des frais supplémentaires. Si nous ne sommes pas en mesure d'honorer votre demande, une bagagerie gratuite est toujours disponible jusqu'à votre heure de départ, un accès au Wi-Fi, des toilettes publiques et des rafraîchissements à notre Mad Bar & Lounge pour votre confort. Nous sommes désolés qu'en raison de notre disponibilité, nous n'ayons pas pu répondre à votre demande. Nous espérons vous accueillir à nouveau dans un avenir proche et pouvoir modifier votre expérience.Cordialement,Julissa LopezGuest Relations Agent

10/10 Loistava

Paul

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was great!
Yöpyi 1 yön lokakuussa 2023
Julissa L vastasi 19.11.2023
Dear Paul,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELEXTRAORDINARY Warmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Laura

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 3 yötä marraskuussa 2023
Julissa L vastasi 14.11.2023
Dear Laura,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Jesus

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Me gusto mucho el estilo de este hotel de NH en NY, una arquitectura muy Art deco que es fantastica, adicional las amenidades y servicio fue maravilloso, una estancia muy agradable
Yöpyi 2 yötä marraskuussa 2023
Julissa L vastasi 9.11.2023
Querido Sr. Jesus,¡Muchas gracias por elegirnos como su hotel de preferencia en esta hermosa ciudad de Nueva York!Agradecemos enormemente sus comentarios sobre su experiencia aquí con nosotros. Estamos encantados de saber que disfrutó muchísimo de su estancia y apreció el estilo moderno de nuestro hotel.Esperamos darle la bienvenida a usted y a su familia en el futuro y continuar creando experiencias aún más maravillosas. Aquí estamos siempre listos para satisfacer todas sus necesidades. ¡Gracias por visitarnos!Con mucho aprecio,Julissa LopezGuest Relations Agent

10/10 Loistava

Alexis

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Julissa L vastasi 27.11.2023
Dear Alexis,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you.#FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Joseph

Yöpyi 3 yötä lokakuussa 2023
GUEST RELATIONS TEAM vastasi 31.10.2023
Dear Joseph,Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs. We look forward to welcoming you back often and continuing to delight and amaze you.#FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

8/10 Hyvä

Camilla

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Bra läge men hade större förändringar
Hade kanske lite för höga förväntningar. Rummet vi fick var ganska litet helt ok badrum. AC’n lät ganska mycket och stängde man av den så försvann luften i rummet det blev varmt. Detta var absolut det sämsta. Mycket irriterande.Sängen var skön lika så den ena kudden. Vi provade aldrig hotellets frukost. Däremot åt vi ett antal gånger där på kvällen maten var helt ok. Personalen är vänlig. Men kommer jag tillbaka till NY så kommer jag nog att prova något annat. Det som var bäst var att det var rent o läget men inte värt pengarna.
Yöpyi 6 yötä lokakuussa 2023
GUEST RELATIONS TEAM vastasi 30.10.2023
Dear Camilla,We would like to express our heartfelt gratitude for selecting NH Collection New York Madison Avenue. Thank you for dedicating your valuable time to share your feedback, filled with kindness and honesty. We are extremely pleased to learn that your previous experience staying with us was a positive one. We sincerely apologize for any disappointment you may have experienced regarding the room size not meeting your expectations. We eagerly look forward to your return in the near future, as we strive to consistently enhance your experience. Let our Guest Relations team accompany you. We are delighted to assist you and suggest a larger room that will perfectly meet your expectations. #FEELTHEPLACEWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Mike

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place.
Yöpyi 2 yötä lokakuussa 2023
GUEST RELATIONS TEAM vastasi 31.10.2023
Dear Mike,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you. #FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Marjorie Nicole

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was excellent and mixologist at the bar was top notch
Yöpyi 1 yön lokakuussa 2023
GUEST RELATIONS TEAM vastasi 30.10.2023
Dear Marjorie Nicole,We would like to express our gratitude for your selection of NH Collection New York Madison Avenue for your recent stay, as well as for taking the time to share your experience with us. We are delighted that every aspect of your stay fulfilled your expectations and that you loved and enjoyed your time at our MadBar. We eagerly anticipate your return in the future, with the intention to consistently exceed your expectations and pleasantly surprise you. #FEELEXTRAORDINARYWarmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Carolina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
GUEST RELATIONS TEAM vastasi 30.10.2023
Dear Carolina,Thank you for selecting NH Collection New York Madison Avenue as your accommodation during your recent visit, and for taking the time to share your feedback. We are delighted to hear that every aspect of your stay catered to your expectations, offering utmost convenience, effortless accessibility, and close proximity to all necessary amenities. We eagerly anticipate your frequent return, as we strive to consistently bring you joy and astonishment. Warmly,Julissa LopezGuest Relations Agent

10/10 Loistava

Jesse

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Stay!
Hotel was very nice. Staff were very professional and courteous. Definitely would stay here again. Hotel is close to many great restaurants.
Yöpyi 2 yötä lokakuussa 2023
NH Collection NY Madison Avenue vastasi 28.10.2023
Dear Jesse, Thank you for choosing NH Collection New York Madison Avenue for your recent stay and for sharing your experience. We are really happy that every aspect of your stay met your needs, and everything was convenient, easy to find, and within walking distance. We look forward to welcoming you back often and continuing to delight and amaze you.Warm Regards, Fredrick JonesGuest Relations Manager