We booked a room specifically for the "city view" they are so sure to highlight- only to find that the blinds were completely broken. The pull cord that should have been used to move the blinds up and down, to allow a view of the the city- the main focus of our stay- had been COMPLETELY RIPPED OFF, leaving the blinds permanently down with no way to open them. We called the front desk and asked to be moved to a different room- only to be offered a room that did not have the same view. Why would we book a city view room, which costs more, and then take a room without the view we specifically paid for? As it was 20 degrees outside on a March night, and we got in at 10:30pm, we had no other choice but to stay with the hotel room we got. We were offered free breakfast, but we booked this hotel for the view, not breakfast, and we declined. When we checked out the next morning, I made sure to make the front desk staff aware- and they seemed surprised that our experience was so poor. When I called the following day I was told by the supervisor that management is well aware that the blinds in many rooms are broken because the Bentley Hotel was used as a shelter during COVID and the damages sustained to the hotel during that time have never been fixed or updated. When the view of the city is your selling point, and you are fully aware that you are making people pay for something they won't get? That is a deceptive and underhanded way of doing business.
