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Arvostelut: Best Western Plus Oaklands Hotel

3 out of 5
Best Western Plus Oaklands Hotel
89 Yarmouth Road, Thorpe St Andrew, Norwich, England

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 139 kautta 503 arvostelua" "
Arvosana 8 - Hyvä. 207 kautta 503 arvostelua" "
Arvosana 6 - OK. 93 kautta 503 arvostelua" "
Arvosana 4 - Huono. 44 kautta 503 arvostelua" "
Arvosana 2 - Hirveä. 20 kautta 503 arvostelua" "

8,2/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,0/10

Palvelut/mukavuudet

7,4/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Huonoa: Huoneen mukavuus

8/10 Hyvä

Amanda

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Cold shower
Yöpyi 1 yön huhtikuussa 2024

8/10 Hyvä

Rob

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
The staff were all very friendly and helpful, breakfast was very nice, everything thing about the accommodation good enough for me, just the shower was a bit weak, just enough power to get the water out
Yöpyi 1 yön helmikuussa 2024

10/10 Loistava

Matthew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Welcoming staff and good value rooms
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Martin

Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Louise

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Friendly staff
Friendly staff, but I think the place needs a bit of money and inspiration spent, granted it was was winter so you do not see it in its best light!
Yöpyi 1 yön tammikuussa 2024

8/10 Hyvä

Stephen

Matkusti ryhmän kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023

2/10 Hirveä

Arin

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön joulukuussa 2023

8/10 Hyvä

Stan

Yöpyi 2 yötä joulukuussa 2023

8/10 Hyvä

Susanna

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön joulukuussa 2023

6/10 OK

Trevor

Liikematkailija
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Horrible
Nightmare from the start. Check in went on. Got to room fan wouldn’t turn off in bathroom. Went to see reception woman. And first she was so rude to me. Walking away trying to onsite me. All she said turn it off then lol.. no switch to turn it off.. mantainstance came and said yes it’s broke. Never again for me keep away.
This it what the fan looked like and left till next day. Even i left first thing next day.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

Andrew

Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

T

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023

2/10 Hirveä

Asa

Liikematkailija
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clucking Awful
Unfortunately I arrived and had to eat at the restaurant, I paid over the odds for 4 chunks of almost grilled (raw) chicken on a flat bread and a hint of salad. I asked for chips too and was told they were extra. (in the end they didnt charge for the chips) outrageous for £17 but i was in a rush as I had an evening appointment, the kitchen wasnt though as I waited 30 mins for the raw food. There was only 1 other table.... look how pink it is - almost clucking. Breakfast was equally disappointing, there are few options if you dont want eggs or red meat. I chose the vegan breakfast even though im not vegan, but it was missing 2 of the items it was supposed to have... i overheard the waiter telling another table they had run out, but nobody bothered to tell me. It was awful. The room itself was tiny... the mattress so soft on one side that if you lay in the centre you are rolled off the bed. There was no way of controlling heat, so it was way too hot (its november) nowhere to put anything so tripping over luggage and clothing trying to do anything other than sleep - which was impossible due to the snoring ape in the next room. On checkout nobody asked how my stay was... just happy to charge me. The wifi network is so open I could see what tunes the kitchen were playing on spotify...I left with a bad stomach, and very dreary eyed feeling like I had some sort of survival experience, not great before a 4 hour drive.
Yöpyi 2 yötä marraskuussa 2023

8/10 Hyvä

Liam

Yöpyi 1 yön marraskuussa 2023

8/10 Hyvä

Rob

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Comfortable enough
comfortable stay carpet and various other tired areas but decent overall. Obviously trying to update and this looks like a very popular wedding venue Great staff Stayed away from the food as my colleague also stayed and his experience was not as favorable as mine.....
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

John

Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Bradley

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023

10/10 Loistava

James

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have stayed here a few times because of the staff and location .The breakfast menu is on the the best i have found anywhere .
Yöpyi 1 yön lokakuussa 2023

4/10 Huono

Kurt

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Not the best
Small pokey room with a shoe box of a bathroom. Room was not in the hotel itself, more a converted house at the entrance point of the hotel. Floor creaked very loudly, so apologies to the people underneath me. The small car park was ridiculous with no security lighting. Receptionist was very welcoming. Not worth £89 !!
Yöpyi 1 yön syyskuussa 2023

2/10 Hirveä

Joseph

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
View from my window
Yöpyi 4 yötä syyskuussa 2023

10/10 Loistava

GaneshKumar

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Business trip
Comfortable stay.Only issue is no lift and had to carry baggagtgru stairs.
Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

Michael, LEAMINGTON SPA

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very good stay thank you. Staff were spot on.
Yöpyi 1 yön syyskuussa 2023

6/10 OK

Alan

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Annex rooms are poor
On booking I knew I would be in the annex accommodation, I had stayed in this hotel before and I have always found it to be fine and the food is very good. I was advised on check in that the annex was back down the long drive and on the amin road, the annex i thought was actually the hotel suites. I carried my heavy bag back down the drive, and proceeded into the annex block, which I think is a converted house. What is striking in the front of the property is that it really needs tidying up and better lighting provided when approaching the property, there are numerous overgrown bushes around the front area. I proceeded into the property and the stairs were very noisy (I don't think any underlay on the carpet or very thin). I noted that no towels so did not want to go back up the drive and thought I would pick up some when I went to evening meal. The room itself was shown as a single room, but there was a small double, for the size of the room it would probably be better to have a single bed to give more space in the room. There is also a large mirror in a standing frame blocking the window, a review of the room by the hotel would be good. The bathroom was clean although two empty free shower bottles located in the shower soap dish, so not sure why it was missed. On returning to the room after evening meal, as I settled I noted that there was a bit of load conversation downstairs, plus cooking which I could smell. I would stay in the hotel again but not in the annex
Yöpyi 1 yön syyskuussa 2023

8/10 Hyvä

Brian

Matkusti ryhmän kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Excellent staff Room rather dark. 3 events going on on Saturday might made it extremely noisy and uncomfortable to eat a meal.
Yöpyi 3 yötä syyskuussa 2023

4/10 Huono

Darren

Liikematkailija
Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja henkilökunta ja palvelu
Dirty room and poor service
Room was large and well equipped, however not as clean as it should have been. Cups were dirty and had to be washed prior to use. Balcony was covered in bird droppings. Windows and cills were dirty both inside and out. The service in the restaurant was very poor and waited over 45 mins for the meal and then refill of drink was forgotten. Not even that busy !!
Yöpyi 1 yön elokuussa 2023

8/10 Hyvä

l.b.kennerley

Yöpyi 1 yön elokuussa 2023

10/10 Loistava

Jamie, Riverside

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff at Oaklands Hotel went above and beyond to ensure that our stay with parents in their 90's went smoothly. Even though it was a busy weekend, with four weddings, they made sure that we had a reserved parking spot, and couldn't be kinder at breakfast, bringing extra cushions to ensure that our parents were comfortable. Would totally recommend!
Yöpyi 2 yötä elokuussa 2023

6/10 OK

Tammy

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Nice room, big tv, however tv was on dressing table covering mirror. Only socket available for hairdryer was behind tv and cable not long enough to reach another mirror. Only one bath and hand towel for 2 adults. We stayed friday and Saturday night and there was a function on both nights and music went on till late.
Yöpyi 2 yötä elokuussa 2023

6/10 OK

Ajay, Aylesbury

Hyvää: Siisteys
Yöpyi 1 yön elokuussa 2023

8/10 Hyvä

Richard

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Siisteys
Great friendly staff and good food. Rooms need a bit of updating together with being cleaned properly, body hair still on bath mats and in the bath.
Yöpyi 2 yötä heinäkuussa 2023

4/10 Huono

Martin

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Tired, stained carpet and bathroom, unclean. Staff did all they could to make our stay welcoming, but property and room poor
Yöpyi 1 yön heinäkuussa 2023

10/10 Loistava

Hollie, Dawson Creek

Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

john

Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

Stephen

Yöpyi 1 yön kesäkuussa 2023

6/10 OK

Desiree

Yöpyi 1 yön toukokuussa 2023

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly staff. Good menu for evening meal. Very good breakfast.
Yöpyi 2 yötä toukokuussa 2023

8/10 Hyvä

Doug

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The car park is too small for the number of guests plus the people attending special functions.
Yöpyi 2 yötä huhtikuussa 2023

10/10 Loistava

Mark

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Brilliant hotel
Nice clean rooms, friendly welcoming staff
Yöpyi 1 yön huhtikuussa 2023

10/10 Loistava

Mark

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön huhtikuussa 2023

8/10 Hyvä

Mark, nottingham

Yöpyi 1 yön maaliskuussa 2023

10/10 Loistava

Peter

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2023

8/10 Hyvä

Sunny

Let down by one of the staff and room quality
Arrived a few hours before check in started (around 12:30 on Saturday) as we planned to park the car then go into town but the great member of staff on reception at the time said the room was ready so we could drop our stuff off in there, so we thought great start! We paid more and booked one of the suites which, when we got in, was very dated. Lots of stains on the sofa. TV remote didn’t work properly. Door security latch was broken and the bath water control didn’t work properly. On the Sunday night around 19:50 we went to reception to ask if we could get a couple of plates and cutlery, a very common request in hotels, so we thought, but the lady on the reception at the time seemed to be startled speaking to us as if we had asked for something out of the ordinary. We went into the restaurant where a lovely member of staff there fulfilled our request with a smile. I don’t think the lady that was on reception that evening should be working in hospitality as she seemed not to know how to speak to or deal with customers in hospitality.
Yöpyi 3 yötä helmikuussa 2023

8/10 Hyvä

Tim

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Great welcoming Hotel. Unfortunately my room was next to an air conditioning unit which kept me awake for some of the night. If I had been in another room it would have been a 10/10.
Yöpyi 1 yön tammikuussa 2023

6/10 OK

Daniel

Matkusti perheen kanssa
Huonoa: Huoneen mukavuus
Okay for price
Okay for sub £100 a night price point. A bit dated and tired around the edges but room clean, bathroom new and bed comfortable. No complementary water. I didn’t have breakfast. Shower cold on first day but that was fixed for the second day. Wouldn’t rush back but wouldn’t avoid.
Yöpyi 2 yötä joulukuussa 2022

10/10 Loistava

Andrew

Yöpyi 1 yön joulukuussa 2022

8/10 Hyvä

Michelle

Yöpyi 1 yön joulukuussa 2022

8/10 Hyvä

lauren

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2022

8/10 Hyvä

matthew

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus
Great service, but wouldn't stay again.
We were there for a wedding, despite a lot of people checking on at once the process was quick and the welcome was VERY warm. The room was large and clean. Every encounter with the staff was a pleasure. And the food at the wedding was great, tasty and huge portions! On a more negative side, the water pressure was attrocious, I gave up on my shower half way through. Also the bed was extremely soft.
Yöpyi 1 yön marraskuussa 2022

10/10 Loistava

alan

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Better than a budget chain,
A pleasant stay in a reasonably priced hotel, not too far from the centre of town and the second time I have stayed at the hotel. Room was well appointed, clean and comfortable, I noted that the main entrance stairs carpet was a bit dirty but probably does have a lot of traffic but will not put me off future use. Great breakfast, i must remember next time to order a smaller one, evening food was also very good with a great choice. I will definitely return to the hotel for future stays
Yöpyi 1 yön marraskuussa 2022