Rannalla, ilmaisia rantacabañoita, aurinkotuoleja, aurinkovarjoja

Arvostelut: Sofitel Bali Nusa Dua Beach Resort

5 out of 5
Sofitel Bali Nusa Dua Beach Resort
Lot N5 Nusa Dua Tourism Complex, Nusa Dua, Bali

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 503 kautta 896 arvostelua" "
Arvosana 8 - Hyvä. 240 kautta 896 arvostelua" "
Arvosana 6 - OK. 87 kautta 896 arvostelua" "
Arvosana 4 - Huono. 35 kautta 896 arvostelua" "
Arvosana 2 - Hirveä. 31 kautta 896 arvostelua" "

8,8/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2023
Quality Manager vastasi 24.11.2023
Bonjour, Our Valued Guest!Thank you for giving us rating on Expedia. We are pleased to see we received an excellent score and we are able to craft beautiful experience for you. We look forward to your return at our resort.Sincerely,AnneQuality & Gues Experience Manager

8/10 Hyvä

Laura

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 5 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 3.10.2023
Bonjour, Laura!Thank you for the positive rating you have shared with us. It fills us with joy to understand that your stay was a wonderful one and up to your expectations. We are all looking forward to your return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel was good, breakfast grate. Only thing what should have done better was bathroom cleaning.
Yöpyi 2 yötä marraskuussa 2017
Sylvain Pasdeloup vastasi 24.11.2017
Dear Valued Guest, Bonjour! Selamat Siang! Thank you for sharing your insights from your recent stay at Sofitel Bali Nusa Dua Beach Resort, we always appreciate hearing back from our guests. Whilst we are glad that you enjoy your overall experiences with us, it is regrettable that the cleanliness of your bathroom did not meet your expectations. Please be assured that your feedback have been shared and strongly highlighted to our Director of Rooms for immediate review and follow up as this is not reflecting the standard of service we usually extend to our guests. Nonetheless, we still hope it did not fluster too much the rest of your pleasant stay with us. We look forward to welcoming you back at our resort and serving you better in the future. Sincerely, Sylvain Pasdeloup General Manager Sofitel Bali Nusa Dua Beach Resort

6/10 OK

Tarkistettu asiakas

Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely beach front,
More suited for younger visitors. Rooms not very practical. Lots of glass panels in dining area , a bit unsafe.
Yöpyi 7 yötä elokuussa 2017

8/10 Hyvä

Niko, Helsinki

Hyvää: Siisteys ja henkilökunta ja palvelu
Rentoa ja helppo lomailua
Kiva resort... Ystävällinen henkilökunta. Paikoittain hiukan jo kulunut vaikka hotelli on aika nuori. Huone oli hyvä joskin kaappi ja laatikko tilaa ei ollut, eli parin viikon lomalla joutuu elämään matkalaukusta!

6/10 OK

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Eric vastasi 26.9.2015
Hyvä arvostetaan Vieras, Haluaisin aluksi kiittää teitä majoittuessa Sofitel Bali Nusa Dua Beach Resort. Pahoittelemme, jos löytyisi palvelu raukeaa olet kohdannut aikana luonamme. Toivomme kokemus ei muuta luottamuksesta Sofitel Bali Nusa Dua, ja että annatte meille mahdollisuuden toivottaa sinut jälleen. terveisin, Sylvain PASDELOUP toimitusjohtaja

10/10 Loistava

Damar

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sofitel Nusa Dua is really great. The facilities, the ambience, the cleanliness are really top. But, most importantly, the staffs are really nice and welcoming. The only downside is that they fold the beach bench by 8 PM. Sometimes I like to sit and walk by the beach at night. However, overall, great experience with the Sofitel Nusa Dua
Yöpyi 5 yötä maaliskuussa 2024
Quality & Guest Experience Manager vastasi 21.3.2024
Bonjour, Damar!Thank you for the perfect score you shared with us. It warms our heart to hear that you had an amazing stay at Sofitel Bali Nusa Dua Beach Resort. What makes me more delighted is seeing that the services extended by our Ambassadors could impress your latest stay with us. We definitely look forward to your return, hopefully soon. Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Pravin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very friendly and helpful staff and service
Yöpyi 3 yötä helmikuussa 2024
Quality & Guest Experience Manager vastasi 21.3.2024
Bonjour, Pravin!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

6/10 OK

Adrian

Hyvää: Siisteys ja palvelut/mukavuudet
Staff overattentive and pushing for extra add ons when you are dining or by the pool. Overall resort was nice but elements like the pool had some run down sections.
Yöpyi 3 yötä tammikuussa 2024
Quality & Guest Experience Manager vastasi 22.2.2024
Bonjour, Adrian!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to see the average score you gave us on your recent experience, which was detracted by the service attentiveness from the staff. I understand your points on this matter and please rest assured as I will be reviewing this further with the relevant team. Thank you for sharing this with us and we hope we can better serve you on your next stay with us.Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Jacqueline

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Sofitel Nusa Dua, offers so many amentias it's unbelievable. Bubble Baths, room Spritz's bike trips, yoga classes, the list goes on and on. The staff is so gracious and friendly. Excellent Hotel
Yöpyi 4 yötä tammikuussa 2024
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Jacqueline!Thank you for posting your feedback on Expedia. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Scott

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
So beautiful & relaxing. Very friendly staff. Lovely gardens. Breakfast was amazing.
Yöpyi 4 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Scott!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Bimal

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property is good. The bathroom and toilet need fans so that mist doesn’t deposit on mirrors and walls. The beach is not ideal for swimming as other properties nearby.
Yöpyi 7 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Bimal!Thank you for leaving us such a perfect score through our Expedia page. Though it is delightful to see your positive comments towards our property, it saddened us to hear that your overall experience was flustered by the bathroom conditions in the room. Please rest assured as your comments have been highlighted to our management team for further review and considerations. At Sofitel, our guest's feedback is our top priority, hence, we would like to thank you for sharing your input with us. We definitely look forward to your return, in not too distant future.Sincerely,AnneQuality & Guest Experience Manager

6/10 OK

Paula

Yöpyi 4 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Paula! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Jill

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Yöpyi 4 yötä joulukuussa 2023
Quality & Guest Experience Manager vastasi 20.2.2024
Bonjour, Jill!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Rajesh A

Hyvää: Henkilökunta ja palvelu
Yöpyi 3 yötä joulukuussa 2023

10/10 Loistava

Ryna

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Spoilt for choice with the restaurants, reasonably priced also. Peaceful atmosphere with a wide range of activities, private beach, massage on the beach or at the spa. Kids club, 4 pools also. Stayed in the twin plunge pool room.which is stunning. Twin beds are big enough to have two people. Breakfast buffet was amazing. All different cuisines, many dishes changing everyday. A very memorable experience and highly recommend.
Yöpyi 5 yötä joulukuussa 2023

10/10 Loistava

Russi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023
Quality Manager vastasi 17.12.2023
Bonjour, Russi!Thank you for sharing your rating online. We are delighted to understand that your experience is up to your expectations and we would be thrilled to welcome you back in the near future.Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Ahmet M

Yöpyi 4 yötä marraskuussa 2023

10/10 Loistava

Liza

Yöpyi 3 yötä marraskuussa 2023

8/10 Hyvä

Takamichi

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
ホテルの施設や清潔さに関しては、とても素晴らしかったです。市街に行くの少し不便な感じがします。ホテルで全て完結できるので、どこも行かずゆっくり過ごすのには最高の場所でした。
Yöpyi 3 yötä marraskuussa 2023
Quality Manager vastasi 30.11.2023
Bonjour, Takamichi!We appreciate the feedback you shared online on Expedia. It pleases us to see how much you enjoy your stay with us. We thank you for sharing this and we hope to see you again soon at our resort.Best Regards,AnneQuality & Guest Experience Manager

6/10 OK

Salene

Hyvää: Siisteys
It's a large complex with 413 rooms. I think the hotel would be more suited for an all-inclusive as it has that feel about it. The restaurants are overpriced. The rooms are okay but a little worn in places (ie, around the faucets). There was only one USB port in the room (which was broken) and as the hotel is 10 years old, I would recommend a refurb in the next few years. The room also needs a full length mirror in the right place and not in the closet! Although the breakfast buffet had a good selection, the food was lukewarm/cold. I was refused a beach towels I was informed that the beach didn't 'open' until 10:00!
Yöpyi 5 yötä marraskuussa 2023
Quality Manager vastasi 25.11.2023
Bonjour, Salene!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort. I regret to understand that the stay fell below your expectations. We value all our guests feedback and I took notes on your constructive feedback related with the rooms, food at breakfast as well as the beach towels service. Please be rest assured as I will personally discuss and highlight your concern to the relevant team leaders to ensure it is reviewed and addressed appropriately.We thank you for sharing this with us and we hope to have another chance to serve you better in the future.Sincerely,AnneQuality & Guest Experience Manager

8/10 Hyvä

MASAYUKI

Yöpyi 3 yötä marraskuussa 2023
Quality Manager vastasi 25.11.2023
Bonjour, Masayuki!Thank you for leaving your rating on Hotels.com. I am pleased to know that you could enjoy your stay at our hotel and could leave with many beautiful memories made at our resort. We thank you for choosing our hotel and we hope to see you again soon.Regards,AnneQuality & Guest Experience Manager

2/10 Hirveä

Arya

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä marraskuussa 2023
Quality Manager vastasi 24.11.2023
Bonjour, Arya!Thank you for staying at Sofitel Bali Nusa Dua Beach Resort.I regret to see the low score you gave us following your recent stay and we wish to know more of it so we can accurately pinpoint the areas concerned.Thank you for sharing your feedback with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Tanya

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing service and food options Pool and pool bar were a highlight
Yöpyi 7 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 7.11.2023
Bonjour, Tanya!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia page. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Laura, Ryde

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort in the heart of Nusa Dua. Very clean and modern rooms with excellent amenities. Staff are very friendly and helpful. Excellent selection at the buffet breakfast.
Yöpyi 4 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 2.11.2023
Bonjour, Laura!Thank you for the perfect score and review you posted through our Expedia page. It delights us to hear that you loved staying with us and were impressed by the sumptuous breakfast selections at Kwee Zeen, as well as the genuine hospitality rendered by our team. Hope there will be a chance to serve you back again in the near future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Lilly

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great resort for family visit, very friendly and helpful stuff.
Yöpyi 4 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 1.11.2023
Bonjour, Lilly!Thank you for posting your feedback online. We are thrilled to read your positive remarks. The team pride themselves on the cousu main service they render and I am glad to see that it was up to your expectations. We thank you for sharing your review and we look forward to welcome you back in a not-too-distant future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Maritza Perez

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful hotel and the service is excellent. They really cater to your needs.
Yöpyi 11 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 31.10.2023
Bonjour, Maritza!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Nadine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Can ou say but an excellent stay. Food service activities. Everything exceptional Thank you
Yöpyi 4 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 25.10.2023
Bonjour, Nadine!Thank you for the review you left on our online platform. We are delighted to see the perfect score you gave us following your recent experience with us. I am pleased to know that you managed to have such a wonderful time at our resort. We thank you for staying with us and look forward to welcoming you back in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Yunita

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Honeymoon trip
Amazing stay for our honeymoon at Sofitel Nusa Dua. The view is amazing, the facilities are incredible, the hospitality & services are great. Breakfast choices are great, we had a wonderful experience
Yöpyi 2 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 19.10.2023
Bonjour, Yunita! Thank you for such an amazing review you gave us. It warms our hear to see that we have managed to create a Magnifique honeymoon experience for you while staying at Sofitel Bali Nusa Dua Beach Resort. We are definitely look forward to your return, whenever you come back again to Bali, the Island of Paradise.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Kurumi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 19.10.2023
Bonjour, Kurumi!We thank you for sharing the review online. We are pleased to see the excellent score you gave which allows us to learn that your stay was up to your expectations. We are grateful to have the chance of serving you and we hope to see you again in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Rachel

Yöpyi 5 yötä lokakuussa 2023
Quality & Guest Experience Manager vastasi 31.10.2023
Bonjour, Rachel!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

8/10 Hyvä

Zivka

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 11.10.2023
Bonjour, Zivka!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Gareth

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a wonderful stay at this hotel. The staff worked very hard to give excellent service and the location and facilities are superb. We didn't want to leave!
Yöpyi 11 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 27.9.2023
Bonjour, Gareth!We thank you for the perfect review you shared on Expedia page. Indeed, the team at Sofitel Bali Nusa Dua always strive to create a Magnifique journey to our guests, and I am glad to hear that our Ambassadors have once again managed to craft one for you. Looking forward to your return, whenever your travel brings you back to Bali. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Lama

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 18.9.2023
Bonjour, Lama!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the perfect rating and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Lucy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I cannot recommend this hotel enough! My husband and I stayed for two weeks in a room with a private pool and the whole stay was beyond our wildest dreams! The hotel is absolutely stunning and immaculate. The location is paradise. So calm and peaceful. The most amazing and special thing about the hotel is the staff - they go above and beyond ! Balinese people are truly amazing and made our honeymoon something we will cherish forever. You know how amazing your honeymoon was when you have tears leaving the hotel !!
Yöpyi 13 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 15.9.2023
Bonjour, Lucy!Thank you for celebrating your honeymoon with us at Sofitel Bali Nusa Dua Beach Resort. It delights us the most to see that our guests were able to enjoy their stay and could feel the warm hospitality extended by our team. We thank you once again for your recommendations and looking forward to your upcoming return, whenever your travel brings you back to Bali, the Island of Gods. Best Regards,AnneQuality & Guest Experience Manager

4/10 Huono

Nizhaat

Yöpyi 1 yön syyskuussa 2023
Quality & Guest Experience Manager vastasi 5.10.2023
Bonjour, Nizhaat! Thank you for leaving your rating online. I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement. Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Nevin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A two day wedding party was very very loud maybe a bit too loud. But everything else was perfect.
Yöpyi 6 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 12.9.2023
Bonjour, Nevin!Thank you for such a perfect rating you shared online. We are all delighted to see that you had a perfect stay, aside from the wedding party that flustered a little bit of your experience. We all hope you will be visiting us again in the near future, to feel a true Magnifique journey at Sofitel Bali Nusa Dua. Best Regards,AnneQuality & Guest Experience Manager

6/10 OK

Vesna Krasna Zlatar

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Terrible dinning options, overprice.
Yöpyi 4 yötä syyskuussa 2023
Quality & Guest Experience Manager vastasi 11.9.2023
Bonjour, Vesna!Thank you for choosing Sofitel Bali Nusa Dua, following your recent visit in Bali. It surprises us to hear that you found that the price we offered in the resort was not entirely up to your expectations, as we have done some competitor check before setting up prices. However, I have shared your remarks to the management team for further review.Nonetheless, we hope you will give us another chance to welcoming you back again in the future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Lorraine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
We travelled as a family of 5 and had connecting rooms. Rooms felt a little tired and in need of upgrading. Overall the hotel resort was lovely with lots of activities for children/family.
Yöpyi 1 yön syyskuussa 2023
Quality & Guest Experience Manager vastasi 6.9.2023
Bonjour, Lorraine!Thank you for such a wonderful review you posted. It is our pleasure to hear that you had an amazing stay with us and looking forward to seeing you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager

8/10 Hyvä

Matthew

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2023
Quality & Guest Experience Manager vastasi 4.9.2023
Bonjour, Matthew!Thank you for the high rating you have shared with us online. We are glad to understand that you had an amazing stay with us and found it up to your expectations. Looking forward to your upcoming return, hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Kate

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Such a beautiful property! Our stay couldn’t have been better. Super helpful staff as well. Will definitely go back.
Yöpyi 5 yötä elokuussa 2023
Quality & Guest Experience Manager vastasi 1.9.2023
Bonjour, Kate!Thank you for such a perfect review you posted on our Expedia page. It delights us to hear that you had a Magnifique journey staying at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return sometimes soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Edith L. Gonzalez

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I believe this is the best holiday we’ve ever had. It wasn’t one single thing, but a combination of everything that made the Sofitel Bali so amazing. The service was the best I’ve ever encountered anywhere in the world. Aaaand that is saying a lot. I want to remark Lydia the manager is amazing at her position. We also had a great experience with Noah. They really went above and beyond to make our time with them wonderful. The food was delicious, especially the breakfast. We stayed in the Villa and had club access. The breakfast at the club was good especially the almond croissants, but the buffet breakfast was life altering. We have arrived back in New York, and my family still talking about the noodle station. Sofitel’s pastry is better than in Paris. We also had a wonderful experience at the Manarai beach house during the day. It was a really entertaining experience and the food was yummy. The pool bar was also superb. I highly recommend the fresh coconut. We enjoyed massages on the beach which were very nice. I asked for extra pressure and my therapist did not disappoint. But what we enjoyed most was our villa. It was really nice to have the privacy of your own pool. Although, it is high season it didn’t feel over crowded. Always very personal attention by the entire staff. Tangkas at the bell service desk was genuinely kind and very helpful. It’s all the details that make this resort so very special.
Yöpyi 10 yötä elokuussa 2023
Quality & Guest Experience Manager vastasi 30.8.2023
Bonjour, Edith!Thank you for sharing the perfect stay you had at Sofitel Bali Nusa Dua. Indeed, the team always strive to create wonderful memories to all our guests and I am glad to hear that you could thoroughly feel the genuine services extended by our Ambassadors. We are all looking forward to your upcoming return hopefully soon. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Alexandra

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
My husband and I will definitely come back to the Sofitel the hotel has everything you need without leaving the breakfast was amazing and the rooms were very clean and very comfortable see you next year 😍
Yöpyi 3 yötä elokuussa 2023
Quality & Guest Experience Manager vastasi 21.8.2023
Bonjour, Alexandra!Thank you for sharing your amazing experience with us. It fills us with joy to understand that you were able to thoroughly enjoy your recent stay at Sofitel Bali Nusa Dua Beach Resort. We are all looking forward to your return next year. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Edward

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful resort with fantastic staff.
Yöpyi 2 yötä elokuussa 2023
Quality & Guest Experience Manager vastasi 14.8.2023
Bonjour, Edward!We appreciate the feedback you shared with us online. I am filled with joy to read such an amazing review you posted on Expedia. Knowing that our valued guest could thoroughly enjoy their moments spent with us is truly rewarding for us all. Obviously, we loved having you with us and we look forward to another pleasure of welcoming you back at the resort whenever your travel brings you back to Bali.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Edward

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
Superb hotel in every respect. From standard of maintenance (after being closed for lockdown) to amazing staff. Very difficult to find anything wrong with this place. Although charging for coffee from the Nespresso machine in our club Millesime room seemed a bit odd!
Yöpyi 3 yötä elokuussa 2023
Quality & Guest Experience Manager vastasi 14.8.2023
Bonjour, Edward!Thank you for the perfect score and kind feedback you shared with us. Your feedback with regards to the coffee capsules will be relayed to relevant department for further review. Nonetheless, we are excited to having you back again in the nearest future. Best Regards,AnneQuality & Guest Experience Manager

10/10 Loistava

Mrs D

Yöpyi 6 yötä heinäkuussa 2023
Quality & Guest Experience Manager vastasi 14.8.2023
Bonjour, Mrs D!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

CHEK MENG

Yöpyi 4 yötä elokuussa 2023
Quality & Guest Experience Manager vastasi 11.8.2023
Bonjour, CHEK MENG!We very much appreciate the high rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort. It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding. Thank you once more for the feedback and we hope to see you again soon.Sincerely,AnneQuality & Guest Experience Manager

10/10 Loistava

Carlo

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Sofitel in Bali is a beautiful property with stunning rooms. Apparently they fully renovated during COVID, which really shows. The rooms look new which is a very pleasant experience. In addition the hotel is designed in a way that you feel like walking through your own perfect little world. It's the true resort experience, with a breakfast buffet that has honestly been the best in our lives. However, the area in general (Nusa Dua), is isolated and the beaches, although beautiful, don't really allow for much swimming in the sea. In fact, during low tide, the sea retreats beyond the reef, which was disappointing when we arrived and wanted to squeeze in a quick swim with our six year old. Also, probably obvious in hind sight, but everything within the resort costs an arm and a leg. That was a bit of a cold shower after enjoying the restaurants for pennies on the dollar in Ubud City. You could venture outside, but you'll require a taxi (costing you a sweet price as well) and you'll be stuck in the dreadful Bali traffic.
Yöpyi 3 yötä elokuussa 2023
Hotel Manager vastasi 7.8.2023
Dear Carlo,Bonjour! Selamat Siang!Thank you for reviewing us online.It fills us with joy to see that your experience was something you are fond of. However, it saddened us seeing the low score you have shared with us and knowing that the prices we set were not entirely up to your expectations, as we have actually done some comparisons with the nearby hotels before setting up the prices. However, we have taken note of your remarks for further considerations.We really are thankful for sharing this and we hope to see you again whenever you return to Bali.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

4/10 Huono

William

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 8 yötä heinäkuussa 2023
Hotel Manager vastasi 1.8.2023
Dear William,Bonjour! Selamat Siang!Thank you for leaving your rating online.I am saddened to see the low score you gave. We place an importance on hearing our guest feedback and we hope to have more details on your feedback so we could analyse and identify the areas in need of improvement.Nonetheless, we thank you for staying with us and we hope to have another chance to better serve you in the future.Sincerely yours,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort

10/10 Loistava

kelvin

Yöpyi 2 yötä kesäkuussa 2023
Hotel Manager vastasi 10.7.2023
Dear kelvin,Bonjour! Selamat Siang!We very much appreciate the perfect rating you gave to your recent stay at Sofitel Bali Nusa Dua Beach Resort.It pleases us to learn that your holidays were nothing but satisfying ones and knowing that our resort was up to your expectations, if not higher, is truly rewarding.Thank you once more for the feedback and we hope to see you again soon.Best Regards,Agus AstawaHotel ManagerSofitel Bali Nusa Dua Beach Resort