Terassi/patio

Arvostelut: The Palo Alto Inn

3 out of 5
The Palo Alto Inn
4238 El Camino Real, Palo Alto, CA

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 356 kautta 640 arvostelua" "
Arvosana 8 - Hyvä. 181 kautta 640 arvostelua" "
Arvosana 6 - OK. 47 kautta 640 arvostelua" "
Arvosana 4 - Huono. 28 kautta 640 arvostelua" "
Arvosana 2 - Hirveä. 28 kautta 640 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Alan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clearly newly renovated. Great, customer focused place.
Yöpyi 2 yötä maaliskuussa 2024
The Palo Alto Inn Management vastasi 18.3.2024
Dear Alan,We're delighted to hear you enjoyed your stay with us!  Our recent renovations were aimed at enhancing your comfort and satisfaction, and it's fantastic to know they've been well received.  Customer satisfaction is our top priority, and we're thrilled to have met your expectations.  Should your travels bring you back this way, we look forward to welcoming you again for another wonderful experience.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Aarti

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 27.3.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Hyvä

Ercilia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
Nice and clean.
Yöpyi 1 yön helmikuussa 2024
The Palo Alto Inn Management vastasi 16.2.2024
Dear Ercilia,Thank you for staying with us when you visited The Palo Alto Inn.  It makes me happy to hear that you enjoyed your stay.  We hope to be able to host you again soon at The Palo Alto Inn!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

randy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 15.2.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Loistava

Deborah

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautifully appointed rooms and wonderfully helpful owners. I will make this my forever spot to stay, when I visit Palo Alto!
Yöpyi 1 yön helmikuussa 2024
The Palo Alto Inn Management vastasi 6.2.2024
Dear Deborah,We're thrilled to hear that you found our rooms beautifully appointed and our owners wonderfully helpful.  It's our pleasure to provide a welcoming experience for our guests.  We're honored that you've chosen us as your go-to spot in Palo Alto and look forward to continuing to exceed your expectations during future visits.  Your satisfaction is our top priority, and we're grateful for your loyalty.  Safe travels until we have the pleasure of hosting you again!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

David

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved the hotel with everything they provided. If you stay a couple of nights, they dont mind to clean your room at all. The only complaint is probably the refrigerator, it just wasnt cold enough, especially i set the temperature to the lowest, unfortunately it did not work. I still give this place a solid 9.5 out of 10.
Yöpyi 2 yötä helmikuussa 2024
The Palo Alto Inn Management vastasi 6.2.2024
Dear David,Thank you for your glowing review and for choosing our hotel!  We're thrilled to hear you enjoyed your stay and appreciated our attentive housekeeping services.  Your feedback about the refrigerator is invaluable, and we apologize for any inconvenience caused.  Rest assured, we're actively addressing this issue to ensure all amenities meet our guests' expectations.  We're grateful for your high rating and hope to have the pleasure of welcoming you back for another exceptional experience.  Your satisfaction is our top priority!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Cesar, Santa Clara

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
The Palo Alto Inn Management vastasi 23.1.2024
Dear Cesar,Thank you for a Perfect Score Rating on your stay at The Palo Alto Inn.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Jessica

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very friendly and helpful staff. Property was clean, updated, and in good condition. Amenities were a plus. Will be staying here again!
Yöpyi 1 yön tammikuussa 2024
The Palo Alto Inn Management vastasi 11.1.2024
Dear Jessica,Thank you for sharing your positive experience with us!  We're delighted to hear that you appreciated our friendly and helpful staff, as well as our clean and updated property.  Providing exceptional amenities for our guests is a top priority for us, and we're thrilled that you found them to be a plus.  We look forward to welcoming you back on your next visit, and we'll continue striving to exceed your expectations.  Safe travels, and see you soon!Kind Regards,The Palo Alto Inn Management

8/10 Hyvä

Hope, Sonora

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä tammikuussa 2024
Customer Care Team vastasi 29.1.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Loistava

Ruben

Yöpyi 1 yön tammikuussa 2024
Customer Care Team vastasi 10.1.2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Hyvä

Sheena

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The staff was friendly and the rooms were well cleaned. The free soda, water, and snacks was a really nice treat. The rooms are small and could use some better upkeep. If you get a bottom floor room you will hear the upstairs rooms.
Yöpyi 3 yötä joulukuussa 2023
The Palo Alto Inn Management vastasi 26.12.2023
Dear Sheena,Thank you for your feedback!  We're delighted to hear that you appreciated our friendly staff and the cleanliness of our rooms, as well as the complimentary refreshments.  We value your suggestions regarding room size and upkeep.  Rest assured, we are constantly working to enhance our facilities.  We apologize for any inconvenience caused by the noise from the upstairs rooms.  Your comments help us improve, and we hope to provide an even better experience for you on your next visit.  We look forward to welcoming you back soon!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

ELizabeth

Yöpyi 2 yötä joulukuussa 2023
The Palo Alto Inn Management vastasi 19.12.2023
Dear ELizabeth,Thank you for a Perfect Score Rating on your stay at The Palo Alto Inn.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,The Palo Alto Inn Management

8/10 Hyvä

Joe

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Door did not seal completely allowing alot of traffic noise from the main street into the room. Second floor did not have an elevator. Handicap parking was limited to one spot.
Yöpyi 2 yötä joulukuussa 2023
The Palo Alto Inn Management vastasi 20.12.2023
Dear Joe, We apologize for the inconvenience you experienced during your stay.  We regret that the door sealing and traffic noise impacted your comfort.  Regarding the second-floor accessibility, we understand the importance of convenience and will explore potential solutions.  Additionally, we appreciate your feedback on handicapped parking and will assess ways to enhance accessibility.  Your insights are invaluable as we strive to improve our guests' experience.  We hope to have the opportunity to better serve you in the future.  Thank you for bringing these concerns to our attention.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Catherine

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Customer Care Team vastasi 15.12.2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Hirveä

Connie

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The Palo Alto Inn Management vastasi 11.12.2023
Dear Connie,I am sorry to hear that you didn't enjoy your time during your stay with us at The Palo Alto Inn.  We aim to deliver 100% guest satisfaction, but it's apparent in your case that we fell short. Please accept my sincere apologies that we did not exceed your expectations.  I wish you would have alerted our staff about the issues you experienced.  They would have gladly looked into it and resolved it.  I hope you give us another chance to earn your loyalty.Sincerely,The Palo Alto Inn Management

8/10 Hyvä

Brooke

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Customer Care Team vastasi 6.12.2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Loistava

Amber

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the easy parking and hoq quiet the property was. Will definitely stay here again.
Yöpyi 1 yön marraskuussa 2023
The Palo Alto Inn Management vastasi 30.11.2023
Dear Amber,We're thrilled to hear you enjoyed our convenient parking and the peaceful ambiance of our property.  Your satisfaction is our priority, and we look forward to welcoming you back for another delightful stay.  Thank you for choosing us, and we appreciate your positive feedback!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

carolyn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There are caves with fresh flowers in the room. I counted 7 outlets for charging devices! It’s close to restaurants. Pillows are good but the beds are too firm for me.
Yöpyi 2 yötä marraskuussa 2023
The Palo Alto Inn Management vastasi 30.11.2023
Dear Carolyn,Thank you for your detailed feedback!  We're delighted you enjoyed the fresh flowers and convenient outlets.  Our proximity to restaurants aims to enhance your dining experience.  We appreciate your positive remarks about our pillows.  We understand personal preferences differ, and we regret the beds' firmness wasn't to your liking.  Your input is valuable, and we'll consider it for future improvements.  We hope to welcome you back for another stay and provide an even more comfortable experience tailored to your preferences.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Jenny

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Cute, comfortable place for a short stay.
Yöpyi 2 yötä marraskuussa 2023
The Palo Alto Inn Management vastasi 29.11.2023
Dear Jenny,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at The Palo Alto Inn.  We work tirelessly to ensure our guests experience the best hospitality in The Palo Alto Inn.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Amber

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I like that we found a safe and quiet place for my husband to stay at when i am staying at the Stanford Hospital. Everyone has been very nice and accommodating.
Yöpyi 2 yötä marraskuussa 2023
The Palo Alto Inn Management vastasi 29.11.2023
Dear Amber,We're delighted to have provided you with a safe and tranquil haven for your husband near Stanford Hospital.  Our team takes pride in delivering exceptional service, ensuring a comfortable and accommodating experience for our guests.  Your kind words motivate us to maintain the highest standards of hospitality.  We appreciate your feedback and look forward to welcoming you both back in the future.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Michele

Yöpyi 1 yön marraskuussa 2023
Customer Care Team vastasi 14.12.2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Hyvä

Angelica

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
The Palo Alto Inn Management vastasi 24.11.2023
Dear Angelica,Thank you so much for awarding us a positive rating for your stay at our hotel.  You have brought a smile to our faces.  We hope you will stay with us again soon!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Marvin

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful quiet stay as usual. Very clean.
Yöpyi 1 yön marraskuussa 2023
The Palo Alto Inn Management vastasi 24.11.2023
Dear Marvin,Thank you for your kind words!  We're delighted to hear that you enjoyed another peaceful stay with us.  Maintaining a pristine environment is a top priority, and we're thrilled that our cleanliness standards met your expectations.  Our team takes great pride in providing a tranquil atmosphere for our guests.  We look forward to welcoming you back for more wonderful experiences in the future.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Yolanda

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Customer Care Team vastasi 22.11.2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Hyvä

Fred

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent value
Slept soundly as even its an older refurbished inn, we were happy not to have the noisy floor/window heat and air conditioning units. It was so quiet and so comfortable we both slept great.
Yöpyi 1 yön marraskuussa 2023
The Palo Alto Inn Management vastasi 21.11.2023
Dear Fred,We're delighted to hear you had a restful stay at our refurbished inn!  Our commitment to providing a serene environment for our guests is reflected in the absence of noisy floor/window units.  We understand the importance of a peaceful night's sleep, and we're thrilled that you found our accommodations quiet and comfortable.  Thank you for choosing us, and we look forward to welcoming you back for another rejuvenating experience.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Erwin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
The Palo Alto Inn Management vastasi 14.11.2023
Dear Erwin,Thank you for a Perfect Score Rating on your stay at The Palo Alto Inn.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Miguel

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Everything is great
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 2.11.2023
Dear Miguel,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at The Palo Alto Inn.  We work tirelessly to ensure our guests experience the best hospitality in The Palo Alto Inn.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Taadamika

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was given a accessible room 101 for disabled. This rm had tiny blk water worms in the shower ..
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 31.10.2023
Dear Taadamika,We apologize for the inconvenience you experienced during your stay.  We take cleanliness very seriously and are addressing the issue to ensure it doesn't reoccur.  Our accessible rooms are designed to accommodate all guests comfortably, and we regret that your experience fell short of expectations.  We appreciate your feedback, and please know that we are taking the necessary steps to rectify the situation.  We hope to welcome you back and provide you with a superior experience.Kind Regards,The Palo Alto Inn Management

6/10 OK

Katherine

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Clean but very small.
Yöpyi 2 yötä lokakuussa 2023
The Palo Alto Inn Management vastasi 31.10.2023
Dear Katherine,We appreciate your feedback on our hotel.  We take pride in maintaining a high level of cleanliness to ensure a pleasant stay for our guests.  We apologize for any inconvenience caused by the size of the room.  We understand that space can be a concern for some, and we continually strive to balance comfort with affordability.  Your input is valuable, and we'll use it to improve our accommodations and provide a more comfortable experience during your next visit.  Thank you for choosing us, and we hope to have the opportunity to exceed your expectations in the future.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Ray

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff is very friendly and tbe room is clean.
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 30.10.2023
Dear Ray,We're delighted to hear that you found our staff to be exceptionally friendly and your room immaculately clean.  Guest satisfaction is our top priority, and we take pride in our dedicated team's warm hospitality and our commitment to cleanliness.  We appreciate your positive feedback and hope to welcome you back soon for another enjoyable stay at our hotel.  Thank you for choosing us!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Curt

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pleasantly surprised with how nice and clean this older motel was. Nicely remodeled rooms and very comfy bed. The staff was very friendly and accommodating.
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 30.10.2023
Dear Curt,We are thrilled that you enjoyed your stay at our motel!  We take pride in maintaining a clean and comfortable environment for our guests.  Our recent renovations aim to ensure a modern and pleasant experience.  It's delightful to hear that our staff's warmth and helpfulness contributed to your positive impression.  We look forward to welcoming you back for another enjoyable stay.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Albert

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Wonderful!
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 25.10.2023
Dear Albert,Thank you so much for the PERFECT SCORE review.  We are glad you had a wonderful stay at The Palo Alto Inn.  We work tirelessly to ensure our guests experience the best hospitality in The Palo Alto Inn.  Again, we are so glad you enjoyed your stay, and we would love to host you again.Kind Regards,The Palo Alto Inn Management

8/10 Hyvä

David

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked all of the property. Unfortunately we didn't have a lot of time at the inn. I thought the grounds and all of the property I could see was very clean and neat. I would be happy to recommend the inn to anyone who might be going to Palo Alto.
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 23.10.2023
Dear David,We're delighted to hear that you enjoyed your brief stay at our inn in Palo Alto.  It's wonderful to know that you found our property well-maintained and appealing.  We truly appreciate your kind words and your willingness to recommend us to others.  We hope to have the pleasure of welcoming you back in the future, so you can fully experience all that our inn has to offer.  Thank you for choosing us for your stay!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Alberto

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Clean and Inviting
The hotel and staff were friendly. The rooms were clean and provided a relaxing place to spend the night. The grounds are well light which gave peace of mind for our vehicles.
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 16.10.2023
Dear Alberto,We're delighted to hear that you enjoyed your stay at our hotel!  Our friendly staff takes pride in offering clean and comfortable rooms, ensuring a relaxing experience for our guests.  We also prioritize safety with well-lit grounds for your peace of mind.  Thank you for your kind words, and we look forward to welcoming you back for another great stay in the future!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Takashi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön lokakuussa 2023
The Palo Alto Inn Management vastasi 11.10.2023
Dear Takashi,Thank you for a Perfect Score Rating on your stay at The Palo Alto Inn.  We are glad you enjoyed your stay at our hotel.  Our amicable staff strives to deliver our guests great experiences, and we are pleased to learn that our efforts are being appreciated.  We would love to host you again for your next visit to The Palo Alto Inn.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Melyssa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön syyskuussa 2023
Customer Care Team vastasi 5.10.2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Loistava

Mark M

Yöpyi 1 yön syyskuussa 2023
Customer Care Team vastasi 4.10.2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Loistava

Carmine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place was awesome. They gave us free snacks and they had razor, toothbrushes in the bathroom. We loved our stay.
Yöpyi 1 yön syyskuussa 2023
The Palo Alto Inn Management vastasi 4.10.2023
Dear Carmine, We're delighted to hear that you had an awesome stay with us!  Providing complimentary snacks and well-stocked bathrooms with essentials like razors and toothbrushes is our way of ensuring a comfortable and enjoyable experience for our guests.  Your positive feedback motivates us to continue delivering excellent service, and we look forward to welcoming you back for another fantastic stay in the future.  Thank you for choosing our hotel!Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Mark M

Yöpyi 1 yön syyskuussa 2023
Customer Care Team vastasi 27.9.2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Loistava

kim

Yöpyi 1 yön syyskuussa 2023
Customer Care Team vastasi 27.9.2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Loistava

KUAN-CHIEH

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä syyskuussa 2023
Customer Care Team vastasi 20.9.2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Loistava

Brooke

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great service. Comfortable accommodations. The front desk was very kind to my son and even offered him a treat!
Yöpyi 1 yön syyskuussa 2023
The Palo Alto Inn Management vastasi 13.9.2023
Dear Brooke,We are delighted to hear about your positive experience at our hotel.  Providing excellent service and comfortable accommodations is our top priority.  Our friendly front desk team is dedicated to ensuring the comfort and satisfaction of all our guests, including your son, who was treated with special care.  We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future.  Thank you for choosing our hotel for your visit.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Abdiel, San Juan Sacatepequez

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was ok.
Yöpyi 1 yön syyskuussa 2023
The Palo Alto Inn Management vastasi 13.9.2023
Dear Abdiel,We are delighted to hear that you found your stay with us satisfactory.  Our team strives to provide a comfortable and enjoyable experience for all our guests, and we are pleased to know that we met your expectations.  We look forward to welcoming you back in the future and ensuring your next visit is even more enjoyable.  Thank you for choosing our hotel for your stay.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Albert

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Favorite hotel
One of my favorite places to stay!
Yöpyi 1 yön syyskuussa 2023
The Palo Alto Inn Management vastasi 7.9.2023
Dear Albert,We're thrilled to hear that our hotel is one of your favorite places to stay!  Your positive feedback is greatly appreciated, and it's our pleasure to provide you with a memorable experience.  We look forward to welcoming you back in the future and continuing to exceed your expectations.  Thank you for choosing us.Kind Regards,The Palo Alto Inn Management

10/10 Loistava

Luis, Redwood City

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Secluded and quiet, comfortable room, good amenities
Yöpyi 1 yön syyskuussa 2023
The Palo Alto Inn Management vastasi 5.9.2023
Dear Luis,We're delighted to hear that you enjoyed your stay at our hotel!  Our commitment to providing a tranquil and comfortable environment is at the heart of our service.  We take pride in offering well-appointed rooms and a range of amenities to ensure our guests have a relaxing experience.  Your feedback is greatly appreciated, and we look forward to welcoming you back for another peaceful stay in the future.  Thank you for choosing us for your accommodation needs.Kind Regards,The Palo Alto Inn Management

2/10 Hirveä

Amy

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
At first glance, this property seems well-maintained and cared for by helpful staff. After check-in I used the restroom and asked for help on using the air conditioner. Staff was helpful and prompt. After having dinner and a drive I returned to the motel for the night. Upon further inspection of the room, I found dirty footprints in the otherwise gleaming tub, dried spittle on a pillowcase in a perfectly made bed, but to top it all off, a little black curly hair was on the back of another precariously placed pillow. I did pack up and leave. Asking for a refund was no problem. The owner was happy to oblige my request without asking for a reason. It was a happy coincidence since I didn’t want to explain, yet when he finally did ask, he was offended when i told him the room wasn’t clean. He pointed to his many awards for customer service and touted his many happy customers and esteem for such service. At this point he was upset, but I just wanted to leave. Unfortunately, he offered me a free upgrade to a suite, but I didn’t want to see another room which he felt was clean—but may not have been in actuality. He seemed offended that I wasn’t interested in the upgrade. I just wanted to rest in a clean room. I travel to Palo Alto quite often to visit Stanford. It’s my standard procedure to put my bags into the tub and inspect the bed carefully before getting into it for sleep. I don’t think my standards for cleanliness are too stringent.
Yöpyi 1 yön elokuussa 2023
The Palo Alto Inn Management vastasi 31.8.2023
Dear Amy,We appreciate your detailed feedback regarding your recent stay at our hotel.  We sincerely apologize for the cleanliness issues you encountered in your room.  Our team strives to provide a comfortable and immaculate environment, and we're disappointed to have fallen short of your expectations.  Your concerns have been addressed with our housekeeping staff to prevent such occurrences in the future.  We value your patronage and regret any inconvenience caused.  Please consider giving us another opportunity to provide you with the exceptional stay you deserve.  Your comfort and satisfaction remain our top priorities.Sincerely,The Palo Alto Inn Management

10/10 Loistava

shawn

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Gem of a find
Great service! Remodeled rooms look great
Yöpyi 1 yön elokuussa 2023
The Palo Alto Inn Management vastasi 17.8.2023
Dear Shawn,Thank you for your kind words!  We're delighted that you enjoyed our excellent service.  Our newly remodeled rooms are designed to provide a wonderful experience for all our guests.  Your satisfaction is our top priority, and we look forward to welcoming you back for another exceptional stay soon.Kind Regards,The Palo Alto Inn Management

4/10 Huono

Garrett

Yöpyi 2 yötä elokuussa 2023
The Palo Alto Inn Management vastasi 31.8.2023
Dear Garrett,We would love to know how we could have improved your stay.  Once again, we are terribly sorry for any inconvenience you faced.  Our goal at The Palo Alto Inn is to provide the best lodging experience in Palo Alto, and it looks like we failed to meet that mark.  It would be very helpful to us if you could contact us and provide more context and feedback so we can look to improve.Sincerely,The Palo Alto Inn Management

10/10 Loistava

Hayley

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön elokuussa 2023
Customer Care Team vastasi 10.8.2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Loistava

Desiree, Palermo

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was beautiful and the outside patio area was very nice!
Yöpyi 1 yön elokuussa 2023
The Palo Alto Inn Management vastasi 10.8.2023
Dear Desiree,We're delighted that you found our property beautiful and enjoyed our charming outdoor patio.  Your positive feedback is greatly appreciated and we're thrilled to have provided you with a pleasant experience.  We look forward to welcoming you back for another wonderful stay!Kind Regards,The Palo Alto Inn Management