At first glance, this property seems well-maintained and cared for by helpful staff. After check-in I used the restroom and asked for help on using the air conditioner. Staff was helpful and prompt. After having dinner and a drive I returned to the motel for the night. Upon further inspection of the room, I found dirty footprints in the otherwise gleaming tub, dried spittle on a pillowcase in a perfectly made bed, but to top it all off, a little black curly hair was on the back of another precariously placed pillow.
I did pack up and leave. Asking for a refund was no problem. The owner was happy to oblige my request without asking for a reason. It was a happy coincidence since I didn’t want to explain, yet when he finally did ask, he was offended when i told him the room wasn’t clean. He pointed to his many awards for customer service and touted his many happy customers and esteem for such service. At this point he was upset, but I just wanted to leave. Unfortunately, he offered me a free upgrade to a suite, but I didn’t want to see another room which he felt was clean—but may not have been in actuality. He seemed offended that I wasn’t interested in the upgrade. I just wanted to rest in a clean room.
I travel to Palo Alto quite often to visit Stanford. It’s my standard procedure to put my bags into the tub and inspect the bed carefully before getting into it for sleep. I don’t think my standards for cleanliness are too stringent.