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Arvostelut: Mercure Perth On Hay

4 out of 5
Mercure Perth On Hay
417 Hay Street, Perth, WA

Arvostelut

8,2

Erittäin hyvä

Arvosana 10 - Loistava. 323 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 466 kautta 1000 arvostelua" "
Arvosana 6 - OK. 141 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 43 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 27 kautta 1000 arvostelua" "

8,4/10

Siisteys

8,8/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Huoneissa kuluneet kokolattiamatot. Henkilökunta avulias ja kohtelias. Baari mistä sai myös aamiaista.
Yöpyi 6 yötä tammikuussa 2020
THPE vastasi 1.2.2020
Hi There, Thank you for taking the time to leave a review. We are glad to hear you enjoyed your stay with us and that the staff were accommodating! We hope to see you again! Kind Regards, Nathan Smith Duty Manager

8/10 Hyvä

Janet

Yöpyi 3 yötä maaliskuussa 2024
Mercure Perth on Hay vastasi 1.4.2024
thank you !

6/10 OK

Nam

Liikematkailija
Hyvää: Siisteys
Property old and run down. Staff is not helpful
Yöpyi 2 yötä maaliskuussa 2024
Mercure vastasi 14.3.2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

2/10 Hirveä

Elizabeth, Coburg

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pretty old and run down
Yöpyi 1 yön maaliskuussa 2024
Mercure Perth on Hay vastasi 8.3.2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

6/10 OK

Tahnee

Matkusti ryhmän kanssa
Great are but very outdated. The rooms need upgrading, old carpet, old fixtures. Considering the long weekend and pink being in Perth, more staff for check ins would have been appreciated by those that had to wait over 1/2 hour to check into their room
Yöpyi 2 yötä maaliskuussa 2024
Mercure vastasi 8.3.2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

10/10 Loistava

Mark

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very affordable, great staff, comfy bed
Yöpyi 1 yön tammikuussa 2024
Mercure Perth on Hay vastasi 1.2.2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

2/10 Hirveä

Susan, Belleville

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The bathroom was filthy. The floor looked like it hadn't been washed in months, if not years. The grout on the tiles was gray and black and chipping off. The electrical outlet and it's holder was cracked and put together with caulk. The laminate on the counter top was pulling away from the base. The the thermostat was directly under the air vent so the air conditioning did not work properly in the room. I was shocked that I had to pay $781.00 AUD for 2 nights.
Yöpyi 6 yötä marraskuussa 2023
Mercure Perth On Hay vastasi 28.1.2024
Dear Susan, We very much appreciate your comments regarding of your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry for the inconvenience during your stay. Thank you again for sharing your experience and we look forward to hopefully welcoming you back in the future. Please do not hesitate to contact us for any further discussion regarding of your stay.Kind Regards,Mercure Perth on Hay

10/10 Loistava

Horacio

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great staff
Yöpyi 12 yötä tammikuussa 2024
Mercure Perth on Hay vastasi 1.2.2024
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards, Mercure Perth on Hay

8/10 Hyvä

Maria-Lee

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good place to stay for daily cleaning of rooms and service, central location near the Mint and plenty of cafes. Downsides: weirdly stingy about TP and tissues, had to keep asking for them, no supply in room. Shower had no curtain, water ends up on the floor and the aircon kept reverting to 23 degrees no matter what temperature I put it on. Overall a good stay.
Yöpyi 7 yötä tammikuussa 2024
Mercure Perth On Hay vastasi 19.1.2024
Dear Maria,We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize that in some sorts, our department didn't fulfil your requirements. We will further investigate regarding that issues and assure you that it won't happen in the future. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards,Mercure Perth On Hay

6/10 OK

Chua Soon Keong

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Its location is good as it is in the city centre and so it's convenient. My room was facing Hay street and St Mary Cathedral and so it was good open view. Housekeeping should include automatic vacuum cleaning of the room. There was none and i had to instruct the housekeeper to do so during a cleaning or else it would not be done. The restaurant - same buffet dishes every day. Some dishes should be changed every 2 days. Also, the fruits (apples, oranges, pears) were often of poor quality and left there in the basket for many days and some were already rotting and still left there for the guests.
Yöpyi 17 yötä joulukuussa 2023
Mercure Perth On Hay vastasi 19.1.2024
Dear Keong,We very much appreciate your comments regarding your stay at the Mercure Perth on Hay, I will be sure to share your feedback with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also appreciate for your suggestion regarding restaurant ideas. Thank you again for sharing your positive experience and we look forward to hopefully welcoming you back in the future. Kind Regards,Mercure Perth On Hay

6/10 OK

Deb

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Comfy bed, great view, reception staff awesome
Yöpyi 2 yötä joulukuussa 2023
Mercure Perth On Hay vastasi 25.12.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Hyvä

MArk

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Mercure Perth on Hay vastasi 8.1.2024
Thank you for sharing your feedback with us. I sincerely apologize that we didn't meet your expectations during your stay. Your feedback is much appreciated, this will assist us to continuously make improvements in our facilities and services. Regards, Mercure Perth on Hay

8/10 Hyvä

Jeanette

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I was a little upset that i had to pay an extra $100 when i arrived. This was because even though i booked for 3 people on the Wotif App the information did not flow through correctly to the hotel so they had only booked a room for two people for me. They said it was due to the Wotif App so i am reluctant to use it again
Yöpyi 2 yötä joulukuussa 2023
Mercure Perth on Hay vastasi 8.1.2024
Thank you for sharing your feedback with us. I sincerely apologize that we didn't meet your expectations during your stay. Your feedback is much appreciated, this will assist us to continuously make improvements in our facilities and services. Regards, Mercure Perth on Hay

6/10 OK

Robert, Abbotsford

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Strong chemical smell in the room, Perhaps carpet cleaned and not aired out? Staff s very warm and friendly
Yöpyi 1 yön marraskuussa 2023
Mercure Perth on Hay vastasi 5.12.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Hyvä

Leonie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No thanks
Yöpyi 1 yön marraskuussa 2023
Mercure Perth on Hay vastasi 3.12.2023
Thank you so much

10/10 Loistava

Anthony, Albany

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice clean hotel
Yöpyi 1 yön marraskuussa 2023
Mercure Perth on Hay vastasi 30.11.2023
Thank you Anthony

2/10 Hirveä

Pramila Clifford

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had to ask the front desk to get my room cleaned, get fresh towels everyday, the staff were not filling up the tea, coffee, milk had to literally beg them every day, if I didn’t ask it wouldn’t be done . There was no microwave, water supplied. Today I had the buffet breakfast and the bread was full of mould which I showed to the bar staff . One of the front desk staff was very rude and hung the phone on me while I was still talking. The room phones were not working. After 11pm no one answers the phone at the reception. Front desk staff not competent in answering customers.
Yöpyi 7 yötä marraskuussa 2023
Mercure Perth on Hay vastasi 23.11.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 Hirveä

Ted

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This has already been communicated in a previous response where a number of defects were listed. Hopefully, this is not simply incorporated into the multitude of responses received that are ultimately dismissed. Replies like this are simply one voice and usually disregarded by indolent and ignorant survey reviewers.
Yöpyi 7 yötä marraskuussa 2023
Mercure Perth on Hay vastasi 23.11.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 Hirveä

Richard

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was told after booking that they were renovating but the whole place is tired ! Shower leaking on the floor as well as water from the toilet ! Stayed 2 nights and had to ask them to service the room !! Still didn’t change the tea cups etc . A really poor choice
Yöpyi 2 yötä marraskuussa 2023
Mercure vastasi 12.11.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

4/10 Huono

Bobbi

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
the matresses were rock hard, facilities advertised on website were unavailable, no laundry facility, staff professional and polite but not friendly at all so our custom felt unwanted.
Yöpyi 7 yötä marraskuussa 2023
Mercure Perth on Hay vastasi 12.11.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 OK

shu ling Thomas

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
Mercure Perth on Hay vastasi 29.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

2/10 Hirveä

Graeme

Yöpyi 6 yötä syyskuussa 2023
Mercure Perth on Hay vastasi 13.11.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Hyvä

Richo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place to stay. And can park here
Yöpyi 3 yötä lokakuussa 2023
Mercure Perth on Hay vastasi 20.10.2023
Dear Richo, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience.Sincerely, Mercure Perth on Hay

8/10 Hyvä

Helen

Hyvää: Siisteys ja henkilökunta ja palvelu
The staff were amazingly helpful and friendly. Room was large but in need of an update.
Yöpyi 1 yön lokakuussa 2023
Mercure Perth on Hay vastasi 19.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

4/10 Huono

Jason

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
nothing will change
Yöpyi 2 yötä lokakuussa 2023
Mercure Perth on Hay vastasi 15.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 OK

Wambui

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
No complaints. We were prepared for the worst given the reviews, but we were pleasantly surprised. The room was clean, clean sheets and towels, though bathroom cleaning was rather superficial. We did not do any meals, a guest made a complaint as we checked in so decided to avoid the restaurant. All in all, would stay there again.
Yöpyi 5 yötä lokakuussa 2023
Mercure Perth on Hay vastasi 13.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Hyvä

Nith

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
All is good
Yöpyi 3 yötä lokakuussa 2023
Mercure Perth on Hay vastasi 13.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 OK

laura

Average but noisy
Very noisy and walls are VERY thin. Constant sounds of running water. Basic but clean and comfortable enough. I believe this used to be a travelodge and is very similar in quality to that despite the mercure name.
Yöpyi 2 yötä lokakuussa 2023
Mercure Perth on Hay vastasi 13.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 OK

Cira

Matkusti kumppanin kanssa
Car parking was very constricted & no bays when already booked. Really weird how you would have bays to fit 3 cars knowing you will be trapped in the middle bay. !!
Yöpyi 2 yötä lokakuussa 2023
Mercure Perth on Hay vastasi 13.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

6/10 OK

Jo

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The staff were very helpful and pleasant. The cleanliness was poor curtains dirty carpet very tired the detail between lifts and floor dirty the breakfast area pretty average
Yöpyi 1 yön lokakuussa 2023
Mercure Perth On Hay vastasi 11.10.2023
Dear Wotif, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely, Mercure Perth on Hay

8/10 Hyvä

John

Yöpyi 1 yön lokakuussa 2023
Mercure Perth on Hay vastasi 30.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Hyvä

Brenna

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was clean, in a good location, and comfortable. Sometimes there was a weird smell about the rooms but otherwise nice.
Yöpyi 4 yötä syyskuussa 2023
Mercure Perth on Hay vastasi 5.10.2023
Dear Brenna,Thank you for sharing your feedback here at the Mercure Perth on Hay. It is always a pleasure to have great feedback from our guest.However, I do apologize for the smell you've encountered during your stay. Rest assured that we're looking into this matter. We appreciate feedback, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 OK

Jonathan

Matkusti perheen kanssa, Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
Overall average experience. Overpriced limited parking underground -> should probably fix this, other than that it was okay
Yöpyi 2 yötä syyskuussa 2023
Mercure Perth On Hay vastasi 2.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Loistava

Sandra

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely stay, comfortable room.
Yöpyi 1 yön syyskuussa 2023
Mercure Perth on Hay vastasi 29.9.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

8/10 Hyvä

Jade

Yöpyi 1 yön syyskuussa 2023
Mercure Perth on Hay vastasi 19.10.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Mercure Perth on Hay

8/10 Hyvä

Timothy

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very quick and easy check-in. Extremely courteous people handling the front desk. The only thing I would comment for improvement would be the drainage in the shower bath tub that either needs to be cleaned, repaired or replaced. It currently gives a slightly unsightly appearance. Otherwise, everything was perfect. Keep it up.
Yöpyi 1 yön syyskuussa 2023
Mercure Perth On Hay vastasi 27.9.2023
Dear Timothy, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

2/10 Hirveä

Peter

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Poor service. Staff defending the problems with the room where they are indefensible.
Yöpyi 1 yön syyskuussa 2023
Mercure Perth on Hay vastasi 29.9.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

8/10 Hyvä

John

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient to public transport, restaurants . Elizabeth Quay etc. Pleasant surroundings. There was some building maintenance occurring but minimal inconvenience . Very pleasant stay. All staff were very helpful.
Yöpyi 9 yötä syyskuussa 2023
Mercure Perth On Hay vastasi 27.9.2023
Dear John, We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

4/10 Huono

Cobie

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Made the mistake of thinking I booked at Mercure on Irwin St. Nope. This Hay St Mercure is tired, outdated and no service. Front desk were not very welcoming, room service closed before 9pm on a Sat night and the hot buffet breakfast was sad. There’s just no love???? Bed was however extremely comfy.
Yöpyi 1 yön syyskuussa 2023
Mercure Perth on Hay vastasi 29.9.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

8/10 Hyvä

Wendy

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Mercure Perth on Hay vastasi 29.9.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

4/10 Huono

Andrew

Liikematkailija
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä syyskuussa 2023
Mercure Perth on Hay vastasi 29.9.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Loistava

Mark

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Loved the room with a balcony. All very clean and spacious at a reasonable rate.
Yöpyi 1 yön syyskuussa 2023
Mercure Perth On Hay vastasi 24.9.2023
Dear Mark,Thank you for your positive comments. we will definitely share your comments with our staff . your comment will encourage every staff to work more efficiently. we are hoping to see you again.Regards,Mercure Team

6/10 OK

Zhou

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Dirty
Yöpyi 1 yön syyskuussa 2023
Mercure Perth on Hay vastasi 29.9.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Loistava

Jan

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room price included breakfast - both were good value. Loved that we were able to turn of the aircon and open the balcony door for fresh air. Staff communication from Reception to housekeeping to Restaurant and Bar was welcoming, helpful, professional, responsive and friendly. We had lunch, dinner and breakfast in the restaurant and drinks from the bar. Faultless. Hotel was chosen for it’s easy walking distance to the Perth Concert Hall. Would absolutely stay again. One suggestion, a grab rail next to the toilet and on the inside wall of the shower would be helpful for people with limited physicality. Also, 2 drinking glasses in the room would be useful (1 glass, twin room) and a couple of extra pillows in the wardrobe could benefit. Thank you for the stay!
Yöpyi 1 yön syyskuussa 2023
Mercure Perth on Hay vastasi 3.9.2023
Dear Mr. Jan,Thank you for staying here at the Mercure Perth on Hay. We very much appreciate your comments regarding your stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and for your valuable suggestion. We hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Loistava

colleen

Yöpyi 1 yön elokuussa 2023
Mercure Perth on Hay vastasi 29.9.2023
We very much appreciate your comments regarding your stay at the Mercure Perth on Hay. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Hay

10/10 Loistava

Graeme

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean & tidy
Yöpyi 1 yön elokuussa 2023
Mercure Perth on Hay vastasi 20.8.2023
We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Perth on Ha

6/10 OK

Ryan

Matkusti perheen kanssa
Hyvää: Siisteys
Overall a nice place, but four stars. The bathroom had a broken tap, shower head had blocked ends, so I had to clear them out. The bathroom was a shower/ bath combo. The bath is really old and stained. Could hear people in the next rooms. Could hear the plumbing from the next rooms through the walls. The AC wouldn't work so I had to open the door to the balcony. Could then hear all the noise from the city. Pillows are really uncomfortable. Bedding included a sheet, blanket and sheet wrapped into one. Housekeeping did not attend each day. Breakfast was nice, but only two types of juice, apple and tropical. Limited beers at the bar and they were expensive. Limited food options on the restaurant menu. Limited parking space. Don't have a 4x4 or SUV and try and park it down there. There was maintenance work going on in the lobby and at the front of the hotel with ladders and cables. Staff should have informed guests and incoming guests of work and hazards.
Yöpyi 6 yötä elokuussa 2023
Mercure Perth on Hay vastasi 18.8.2023
Thank you for staying with us and sharing your feedback here at Mercure Perth on Hay. I do apologize that this happen during your stay with us. Your feedback is greatly appreciated which will assist us in improving our service. We hope to have you again and give us the opportunity to provide a seamless service during your stay. Kind regards, Mercure Perth on Hay

6/10 OK

Shane

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön elokuussa 2023
Mercure Perth on Hay vastasi 15.8.2023
Thank you for staying with us and sharing your feedback here at Mercure Perth on Hay. I do apologize that this happen during your stay with us. Your feedback is greatly appreciated which will assist us in improving our service. We hope to have you again and give us the opportunity to provide a seamless service during your stay. Kind regards, Mercure Perth on Hay.

10/10 Loistava

Rafael

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä elokuussa 2023
Mercure Perth on Hay vastasi 14.8.2023
We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one

10/10 Loistava

Andrew

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff were helpfull.thanks
Yöpyi 2 yötä elokuussa 2023
Mercure Perth on Hay vastasi 13.8.2023
We very much appreciate your comments regarding your stay at the Mercure Perth On Hay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.