Lagoon & Sunset Rooftop Pool Villa | Näkymä huoneesta

Arvostelut: Banyan Tree Mayakoba

5 out of 5
Banyan Tree Mayakoba
Carretera Federal Chetumal, Puerto Juarez Km 298, Playa del Carmen, QROO

Arvostelut

9,8

Poikkeuksellinen

Arvosana 10 - Loistava. 866 kautta 994 arvostelua" "
Arvosana 8 - Hyvä. 97 kautta 994 arvostelua" "
Arvosana 6 - OK. 19 kautta 994 arvostelua" "
Arvosana 4 - Huono. 5 kautta 994 arvostelua" "
Arvosana 2 - Hirveä. 7 kautta 994 arvostelua" "

9,8/10

Siisteys

9,8/10

Henkilökunta ja palvelu

9,6/10

Palvelut/mukavuudet

9,8/10

Majoituspaikan kunto ja tilat

10/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Adam

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Absolutely the best property I've stayed at. The grounds are unique, beautiful, serene, yet wild with nature. The décor is wonderful, every nook and cranny is tasteful and special. The lobby and all restaurants are gorgeous, outdoor spaces. The entire complex is walkable or bike-able. The beach is quite nice. Each individual casita is perfect, completely private, and immaculately maintained.
Yöpyi 5 yötä maaliskuussa 2024

10/10 Loistava

Diana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Get ready to be the most relaxed you have even been , spa space is tiny and needs to be upgraded in my opinion
Yöpyi 3 yötä maaliskuussa 2024

10/10 Loistava

Anthony

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We have traveled to Banyan Tree Mayakoba over the last 10 years, the villa style format with private pools is amazing and very private, the spa is probably the best service you may ever experience. I think it could be even better if there were more options for dining, updating some of the villas (as the property is now 15 years old) and while there is a heavy staff presence the focus on service and engagement of requests could be improved. Overall always an amazing experience and if you are looking for private, safe and secluded time with your partner/spouse this is hands-down the best option in Rivera Maya.
Yöpyi 7 yötä maaliskuussa 2024
Dear Anthony vastasi 14.3.2024
Dear Anthony,Thank you for your loyalty and preference!!We are aware of the vast array of options for accommodation in the area so we feel privileged to have been chosen by you, and thank you for taking the time to having completed our satisfaction survey and for sharing with the Expedia community. In Banyan Tree Mayakoba are dedicated and committed to ensure each of our valued guests are fully satisfied and we will continue to go above and beyond all expectations. We are happy to share with you that our property will be starting a deep renovation during 2024 & 2025 in all our villas. This refurbishment will be accompanied with our continued dedication to our unique service and hospitality which identifies our brand. We will be honored to have your visit us again to experience the new and refurbished age of Our Sanctuary for The Senses at Banyan Tree Mayakoba.Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

HERNAN, huixquilucan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Me gusto que estaba sobre la playa.
Yöpyi 2 yötä maaliskuussa 2024
Estimado Sr. Hernan vastasi 14.3.2024
Estimado Sr. Hernan,Muchas gracias por su amable calificación; fue un verdadero placer hospedarle en sus vacaciones y le agradecemos el recomendarnos en la Plataforma de Expedia. Esperamos darle la bienvenida pronto de nuevo en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos CardonaGerente General

8/10 Hyvä

Conway

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room, the property, the service was excellent. It's a beautiful place to relax and do nothing but the main issue I had was the prices for the dining and spa. They were exorbitant. Luckily for us we had a rental car and could eat outside the property. We ate lunch & dinner once. The dinner was $300 USD for a shared appetizer and main course with 4 drinks. Yes, you read it right, $300. If you're a billionaire, this is the place for you, they even have a special check-in area for those I assume are mover's and shaker's.
Yöpyi 5 yötä maaliskuussa 2024

10/10 Loistava

Robert Terence Cox,, Branson

Yöpyi 4 yötä helmikuussa 2024

10/10 Loistava

Courtney

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best Resort experience I’ve had will be returning this year with friends.
Yöpyi 3 yötä helmikuussa 2024
Dear Courtney vastasi 12.2.2024
Dear Courtney,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba to pamper you.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Matt

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
5 star restaurants and service
Yöpyi 5 yötä helmikuussa 2024
Matt vastasi 10.2.2024
Dear Matt,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

michael

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gorgeous property … incredible service…Safron Asian restaurant excellent
Yöpyi 5 yötä tammikuussa 2024
Michael vastasi 10.2.2024
Dear Michael,Thank you very much for your kind rating; It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Marco

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La tranquilidad del lugar, la atención del personal en todo momento. La accesibilidad para trasladarnos dentro de las instalaciones fue excelente.
Yöpyi 3 yötä lokakuussa 2023
Marco vastasi 29.1.2024
Estimado Marco,Muchas gracias por su amable calificación; fue un verdadero placer hospedarlo en sus vacaciones y le agradecemos por recomendarnos en la Comunidad Expedia. Esperamos poder darle la bienvenida pronto de nuevo en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos CardonaGerente General

10/10 Loistava

corina

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent stay thank you
Yöpyi 5 yötä joulukuussa 2023
Corina vastasi 2.1.2024
Dear Corina,We wish you the best for this Year 2024!Thank you for sharing your comments with the Expedia community.We do everything we can to ensure that our guests are taken care of from the moment of their arrival to the moment of their departure.Looking forward to welcoming you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Daniel, São Paulo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä joulukuussa 2023

10/10 Loistava

Bryan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything about this property is top-notch! The resort is beautiful and well maintained. The villas are spacious and each feels very private. The service is always looking to find a way to say "yes" to your requests. And last, the dining options are diverse and every one was very good.
Yöpyi 4 yötä marraskuussa 2023
Dear Bryan vastasi 5.12.2023
Dear Bryan,Dear Michel,Thank you for choosing Banyan Tree Mayakoba as your holiday destination! and thank you for recommending us in Expedia Community. I would like to take this opportunity to thank you for having completed our satisfaction survey. Your ratings are motivating as there is nothing more satisfying that to receive the praise of our valued guests.We look forward to welcome you soon in our Sanctuary for the Senses!Kind regards,Juan Carlos CardonaGeneral ManagerBanyan Tree Mayakoba

10/10 Loistava

Michel

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
The place is just so beautiful with very nice spacious villas and Gardens. The service was totally amazing. In particular Juan our concierge, Alberto at the beach and Jazmin at the excellent Saffran restaurant. We will definitely come back.
Yöpyi 7 yötä marraskuussa 2023
Michel vastasi 5.12.2023
Dear Michel,Thank you for choosing Banyan Tree Mayakoba as your holiday destination! and thank you for recommending us in Expedia Community. I would like to take this opportunity to thank you for having completed our satisfaction survey. Your ratings are motivating as there is nothing more satisfying that to receive the praise of our valued guests.We look forward to welcome you soon in our Sanctuary for the Senses!Kind regards,Juan Carlos CardonaGeneral ManagerBanyan Tree Mayakoba

10/10 Loistava

Rosa, Brooklyn

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gorgeous property, excellent service and wonderful amenities. Fantastic place for a getaway.
Dear Rosa vastasi 13.11.2023
Dear Rosa,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

8/10 Hyvä

Alicia

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä marraskuussa 2023
Dear Alicia vastasi 13.11.2023
Dear Alicia,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Jordana Heather

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have been to the Yucatan peninsula at least a dozen times over the last ten years and this was by far the best resort i have stayed at. Cannot wait to return.
Yöpyi 5 yötä lokakuussa 2023
Dear Ms. Heather vastasi 30.10.2023
Dear Ms. Heather,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community.It was an honor to hosted you and it is indeed a pleasure to receive such a nice review.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

ABRAHAM

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Servicio de primera clase
Yöpyi 3 yötä lokakuussa 2023
Sr. Abraham vastasi 27.10.2023
Estimado Sr. Abraham,Saludos desde Banyan Tree Mayakoba, gracias por habernos elegido como anfitriones de su visita más reciente a México y a Riviera Maya. Agradecemos su calificación que comparte con la comunidad de Expedia.Ha sido un placer recibirlo y esperamos que nuestro Santuario de los Sentidos, sea permanentemente su resort preferido en futuros viajes.Saludos cordiales,Juan Carlos CardonaGerente General

10/10 Loistava

MOISES

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä lokakuussa 2023
Dear Moises vastasi 31.10.2023
Dear Moises,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Yair Kershenovich

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff and the hotel was great
Yöpyi 4 yötä lokakuussa 2023
Yair Kershenovich vastasi 27.10.2023
Dear Mr. Kershenovich,Thank you for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us with Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba. Kind Regards, Juan Carlos Cardona General Manager

10/10 Loistava

John F

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was amazing friendly and accommodating! Alfredo was extremely attentive and friendly! Breakfast Buffet was great and resort was top notch!
Yöpyi 6 yötä syyskuussa 2023
Dear John F, vastasi 28.9.2023
Dear John F,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

Carlos, Long Beach

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was wonderful. We'll return next year for sure.
Yöpyi 3 yötä syyskuussa 2023
Dear Carlos vastasi 25.9.2023
Dear Carlos,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Lesly

Yöpyi 1 yön syyskuussa 2023
Dear Lesly vastasi 31.10.2023
Dear Lesly,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Ahmed

Yöpyi 4 yötä elokuussa 2023
Dear Ahmed vastasi 13.11.2023
Dear Ahmed,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Juli, San Francisco

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The service was impeccable and the property was absolutely beautiful! We will definitely visit again in the near future.
Yöpyi 6 yötä elokuussa 2023
Juli vastasi 11.9.2023
Dear Juli,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Mario

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excelente experiencia.
Maravillosa experiencia y quedamos invitados a regresar. Todos los detalles de diez. Sabemos que los precios son altos en alimentos y bebidas pero lo valen. Solo el spa creo que es exagerado y ahí no fuimos por esa razon. Conocemos muchos spas y la verdad creo que mucha más gente haríamos uso si fuera más accesible. El pueblito está abandonado y los mismos encargados de los comercios dicen que no les hacen suficiente promoción. El pueblito podría tener más gente si dieran más formación sobre lo que tienen ahí y algunos eventos para atraer a la gente. Las bicicletas excelentes opción, el ecotur formidable nos llevó Jesus en el bote y es el mejor. Las casitas hermosas, las piscinas increíbles, las amenidades de diez. Todo el personal hace un gran trabajo. Bravoooo
Yöpyi 4 yötä elokuussa 2023
Mario vastasi 5.9.2023
Estimado Mario,Saludos desde Banyan Tree Mayakoba, gracias por habernos elegido como anfitriones de su visita más reciente a México y a Riviera Maya. Agradecemos su reseña que comparte con la comunidad de Expedia.Ha sido un placer recibirlo y esperamos que nuestro Santuario de los Sentidos, sea permanentemente su resort preferido en futuros viajes.Saludos cordiales,Juan Carlos CardonaGerente General

2/10 Hirveä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Siisteys
Honeymoon nightmare. Bedbugs en la habitación.
Fuimos por nuestra luna de miel, Solicitamos un upgrade de habitación pues contamos con ese beneficio, primero se nos negó y nos pidieron prueba para aceptarlo, una vez aceptado, tardaron 3 horas en entregarnos la villa. Todo estuvo bien en el hotel, es de los hoteles más exclusivos en Mayakoba. Por eso no puedo creer cuando regresamos a casa y mi esposa tenía piquetes de chinches “bedbugs”. Después de fumigar todo y pasar una semana terrible. Nos comunicamos al hotel para informarles sobre lo sucedido, lo único que dijeron es que ellos se deslindan de esa responsabilidad y que fumigan todo siempre. Cosa que no es así pues no creo que fumiguen cada cambio de huésped. Al final no respondieron y solo se excusaron. TERRIBLE EXPERIENCIA
Yöpyi 4 yötä kesäkuussa 2023
Estimado Huésped vastasi 13.9.2023
Estimado Huésped, Gracias por su reciente estancia, apreciamos sus comentarios.Nuestro Director de Hotel ya estuvo en contacto con usted para saber más sobre su experiencia.Estamos deseando que nos brinde la oportunidad de alojarle de nuevo.Un cordial saludo,Juan Carlos CardonaGerente General

10/10 Loistava

Joseph, New York

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic hotel. The staff are the most friendly and accommodating.
Yöpyi 4 yötä heinäkuussa 2023
Dear Joseph, vastasi 28.7.2023
Dear Joseph,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting of our, facilities, services and most of all, our staff professionalism and kindness. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

Joshua Paymon

Yöpyi 3 yötä heinäkuussa 2023

2/10 Hirveä

Alina

Yöpyi 13 yötä heinäkuussa 2023

10/10 Loistava

WEN-HAO DENNIS

Yöpyi 5 yötä heinäkuussa 2023
Dear Wen-Hao Dennis vastasi 28.7.2023
Dear Wen-Hao Dennis,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

YOSEPH

Yöpyi 3 yötä heinäkuussa 2023

10/10 Loistava

Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Outstanding stay, as always
Yöpyi 11 yötä kesäkuussa 2023
Dear Thomas vastasi 10.7.2023
Dear Thomas,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

Richard, Jersey City

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
This is my 2nd time staying at the Banyan Tree and it was excellent. The service was superb as the staff go out of their way to make sure you are happy and satisfied. Additionally, the renovation down at the Sands was excellent. The only minor item I’d like to see corrected is the lack of towels provided in the bathroom. Please provide more. Additionally, the bathroom soap and body gel for the shower is terrible and doesn’t lather. However, everything else was perfect and these small nits don’t take away from the overall wonderful experience.
Yöpyi 8 yötä kesäkuussa 2023
Dear Richard vastasi 3.7.2023
Dear Richard,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with the Expedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities and services. Thank you for your feedback about the bathrooom amenities, as they help us to improve and create new experiences for our guests.We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure and I’m extremely proud on the great feedback. We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

Misty

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Best family vacation ever!
This is by far one of the nicest resorts we have every stayed. From cleanliness of rooms, to amazing food, impeccable service...every detail was spectacular. We really enjoyed all of the activities we participated in including hydrobike tour, snorkeling, archery and eco tour. We will definitely be back!
Yöpyi 5 yötä kesäkuussa 2023
Dear Misty vastasi 3.7.2023
Dear Misty,Thank you for your stay at Banyan Tree Mayakoba! and thank you for taking the time to share your experience with theExpedia community. It was an honor to hosted you and it is indeed a pleasure to receive such a nice review highlighting our, facilities, services and sporting activities. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.We look forward to welcome you once again and give us a chance to pamper you in our Sanctuary for the Senses!Kind Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

Jocelyn

Yöpyi 3 yötä toukokuussa 2023
Dear Jocelyn, vastasi 28.7.2023
Dear Jocelyn,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Booking. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

abraham

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo espectacular
Yöpyi 3 yötä toukokuussa 2023
Abraham vastasi 4.7.2023
Estimado Abraham,Muchas gracias por su amable calificación; fue un verdadero placer hospedarlo en sus vacaciones y gracias por recomendarnos en la Comunidad Expedia. Esperamos darle la bienvenida pronto de nuevo en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos Cardona Gerente General

10/10 Loistava

Eugenio, Miami

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent hotel.
Yöpyi 1 yön toukokuussa 2023
Eugenio vastasi 1.6.2023
Dear Eugenio,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

8/10 Hyvä

yuna

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä toukokuussa 2023

10/10 Loistava

EDUARDO

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
El cuarto es una casita gigantesca con su propia alberca bastante grande y un jardín. Total privacidad. No me gusto que la playa estaba muy lejos de mi cuarto, tenias que tomar un carrito como 10 minutos... tambien no me encanto su club de playa., muy apretado el espacio... y lo que si no me gusto nada fue que tienen una supuesta alberca "tranquila" pero de repente llegaron cinco estadounidenses a consumir del bar con un escíndalo y el bar puso musica de RAP a todo volumen... vaya con la "alberca tranquila"; no hay políticas?
Yöpyi 2 yötä toukokuussa 2023
Estimado Sr. Stolkin vastasi 29.5.2023
Estimado Sr. Stolkin,Reciba un cordial saludo agradeciéndole que haya elegido nuestro Santuario de los Sentidos para su reciente estancia en Banyan Tree Mayakoba. Me gustaría aprovechar ésta oportunidad para agradecerle que haya completado nuestra encuesta de satisfacción. Lamentamos profundamente que su estancia no haya sido de su completa satisfacción, debido a los detalles que menciona.Para nosotros es muy importante recibir comentarios que nos ayuden a mejorar nuestro servicio y la experiencia de nuestros huéspedes.Esperamos darle nuevamente la bienvenida muy pronto para que podamos renovar su confianza en nosotros.Saludos cordiales,Juan Carlos CardonaGerente General

10/10 Loistava

Rose Nicole

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Magnifico hotel y super haber reservado por Expedia! Me encanto. Lo único a mejorar es el baño que es incomodo para arreglarse debido a la ubicación de los contactos
Yöpyi 2 yötä toukokuussa 2023
ROSE NICOLE vastasi 26.5.2023
Gracias por su estancia en Banyan Tree Mayakoba y por recomendarnos en Expedia.Agradecemos sinceramente sus comentarios, es absolutamente gratificante que nuestros huéspedes reconozcan el trabajo y la cálida atención de nuestro personal, quienes sin duda, hacen que todo sea posible. Hacemos todo lo posible para que nuestros huéspedes sean atendidos desde su llegada hasta el momento de su partida.Ha sido un placer hospedarla durante sus vacaciones y esperamos que nos brinden la oportunidad de hospedarles de nuevo.Saludos cordiales,Juan Carlos CardonaGerente General

10/10 Loistava

Sarah

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2023

10/10 Loistava

Shannon

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Exactly what I needed
The resort as usual goes the extra mile with excellent service and the staff are always incredibly helpful. The new beach club area is exceptional and the beach was immaculate! The one issue are the rooms on the older side of the property. They are in desperate need of renovation and repair. I will return in the future after the rooms have been done.
Yöpyi 2 yötä toukokuussa 2023
Shannon vastasi 26.5.2023
Dear Shannon,Thank you for your stay at Banyan Tree Mayakoba! and for recommending us in Expedia and hotels.com's Community.Sincerely appreciate all your comments, it is absolutely gratifying that our guests recognize the work and warm attention of our staff, who without a doubt, make everything possible. . We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you.Best Regards,Juan Carlos CardonaGeneral Manager

10/10 Loistava

Clarisa

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was beautiful from the views to the service and food. Definitely coming back !
Yöpyi 4 yötä huhtikuussa 2023
Dear Clarisa vastasi 9.5.2023
Dear Clarisa,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We do our very best to ensure our guests are taken care of from the moment they arrive until the time of departure.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again and give us a chance to pamper you.Sincerely,Juan Carlos CardonaGeneral Manager

10/10 Loistava

Raluca

Yöpyi 7 yötä huhtikuussa 2023

10/10 Loistava

Minsoo, Fresh Meadows

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything
Yöpyi 5 yötä huhtikuussa 2023
Dear Minsoo vastasi 3.5.2023
Dear Minsoo,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager

10/10 Loistava

ALFONSO MALDONADO LOPEZ

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Magnifico lugar para descansar y relajarse
Yöpyi 4 yötä huhtikuussa 2023
Estimado Sr. Maldonado vastasi 3.5.2023
Estimado Sr. Maldonado,Muchas gracias por su amable calificación; fue un verdadero placer hospedar sus vacaciones y gracias por recomendarnos en la Comunidad Expedia. Esperamos darle la bienvenida pronto de nuevo en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos Cardona Gerente General

10/10 Loistava

Pierre

Yöpyi 6 yötä huhtikuussa 2023

4/10 Huono

neal

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Over priced & restaurants hugely over priced for average food.
Yöpyi 6 yötä huhtikuussa 2023
Dear Neal vastasi 9.5.2023
Dear Neal,Thank you for your recent stay and as always we truly appreciate your comments and feedback, this helps us to maintain our high standards and ensure we not only meet but continue to exceed all guest expectations. We have taken your feedback on board and this will be used constructively to perfect our unique Banyan Tree Mayakoba Experience.It was a pleasure to host your holiday and hopefully you will provide us an opportunity to host you once again.Sincerely,Juan Carlos CardonaGeneral Manager

10/10 Loistava

William

Yöpyi 3 yötä huhtikuussa 2023