Ulkopuoli

Arvostelut: HYATT house Raleigh Durham Airport

3 out of 5
HYATT house Raleigh Durham Airport
10962 Chapel Hill Road, Morrisville, NC

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 605 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 232 kautta 1000 arvostelua" "
Arvosana 6 - OK. 83 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 41 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 39 kautta 1000 arvostelua" "

9,0/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

8,8/10

Majoituspaikan kunto ja tilat

8,8/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Michele

Hyvää: Palvelut/mukavuudet
Close to airport, had shuttle, bar open in evenings,
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 24.4.2024
Michele, thank you for sharing your positive feedback. We're delighted to hear that you appreciated Hyatt House Raleigh Durham Airport's proximity to the airport and the convenience of our shuttle service. It's also great to know that our evening bar service added to your enjoyment. We look forward to welcoming you back in the near future.

10/10 Loistava

Tracey

Hyvää: Siisteys
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 23.4.2024
Tracey, your high rating speaks volumes about your stay at Hyatt House Raleigh Durham Airport. It's delightful to learn that we were able to provide an exceptional visit for you. Our team is eager to host you again, hoping you'll make more unforgettable memories with us.

10/10 Loistava

Mandi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hotel was clean, good options for breakfast, friendly staff. The area around is limited as far as stuff to do.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 17.4.2024
Mandi, it's wonderful to hear that you enjoyed your stay at Hyatt House Raleigh Durham Airport. We are elated that you found value in our cleanliness, diverse breakfast options, and the friendliness of our team members. While our location may be less bustling, it does offer a certain tranquility many appreciate. We look forward to hosting you again.

8/10 Hyvä

Andrew

Hyvää: Palvelut/mukavuudet
Location and breakfast
Yöpyi 2 yötä huhtikuussa 2024
Customer Service vastasi 12.4.2024
Andrew, it's delightful to hear that you appreciated the Hyatt House Raleigh Durham Airport's convenient location and our breakfast offerings. We hope to have another opportunity to serve you even better during your future visits.

10/10 Loistava

crystal

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean location
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 11.4.2024
Crystal, it's wonderful to hear you enjoyed the cleanliness at Hyatt House Raleigh Durham Airport. We strive to maintain a spotless environment and we're delighted you noticed our efforts. We hope to welcome you back in the near future.

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The only issue I have is that they’re charging $10 to park in a general parking lot.
Yöpyi 1 yön huhtikuussa 2024
Customer Service vastasi 6.4.2024
Mark, it's great to hear that you've had a positive experience at Hyatt House Raleigh Durham Airport. We appreciate your feedback on the parking fees, as we aim to create the most accommodating environment for our guests. Your insights help us continue to improve and we look forward to welcoming you back in the future.

8/10 Hyvä

Robert

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was exactly as advertised. I had no issues with my room or staff
Yöpyi 3 yötä maaliskuussa 2024
Customer Service vastasi 2.4.2024
Robert, thank you for choosing Hyatt House Raleigh Durham Airport and sharing your positive feedback. We're delighted to know the hotel met your expectations and our team members delivered excellent service. We look forward to welcoming you back on your next visit to Raleigh Durham. Safe travels!

10/10 Loistava

Joseph

Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 21.4.2024
Thank you for taking the time to leave this wonderful rating, Joseph! We hope to see you again soon at Hyatt House Raleigh Durham Airport so we can share yet another amazing experience!

10/10 Loistava

Amit

Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 13.4.2024
Thanks, Amit! It's outstanding your time at Hyatt House Raleigh Durham Airport was fantastic. We can't wait until your next visit!

10/10 Loistava

Ron

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good place
Yöpyi 1 yön maaliskuussa 2024
Customer Service vastasi 24.3.2024
Ron, thank you for your kind words. We're thrilled you had an enjoyable stay at Hyatt House Raleigh Durham Airport. We look forward to welcoming you back for another positive experience.

10/10 Loistava

Carol, Raleigh

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall we had a great stay. The room was very spacious and had al kinds of amenities that we wish we could have stayed longer to enjoy. The only issue we had was our toilet. It kept running and when e pulled the top off it was due to an old chain/pulley combination that had broken off and the chain itself was caught under the flap allowing some of the water to go out slowly. Just when we thought it had filled up moments later it was filling back up. In the grand scheme of things, it did not disturb our stay-cation and we let the front desk know upon check out.
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 23.3.2024
Carol, your positive vibes about Hyatt House Raleigh Durham Airport are greatly valued. We're glad to hear you found the room spacious, equipped with plenty of features. We appreciate your understanding regarding the bathroom fixture issue and value your communication about this concern upon checkout. We continuously strive to upkeep our facilities for your maximum comfort. Please visit us again to explore our amenities more, the next time your travel plans bring you our way.

10/10 Loistava

Shona, San Diego

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was clean & friendly staff. Made for a comfortable stay.
Yöpyi 2 yötä maaliskuussa 2024
Customer Service vastasi 19.3.2024
Shona, it's great to hear that you found the Hyatt House Raleigh Durham Airport to be well-kept and our team members friendly. We're delighted to know that these elements contributed to your comfortable stay. Come back soon for another enjoyable experience.

10/10 Loistava

Kalyn

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The place was so beautiful and clean!
Yöpyi 3 yötä helmikuussa 2024
Customer Service vastasi 6.3.2024
Kalyn, thank you for your wonderful review! We're thrilled to know that you appreciated the aesthetic appeal and cleanliness of the Hyatt House Raleigh Durham Airport. Your kind comments will surely inspire our team members to maintain their high standards. We can't wait to serve you again on your next trip.

8/10 Hyvä

kat

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
nice property & helpful staff
Yöpyi 3 yötä helmikuussa 2024
Customer Service vastasi 25.2.2024
Kat, thank you for choosing the Hyatt House Raleigh Durham Airport. We're pleased to hear you found our property appealing and our team members helpful. We hope to welcome you back soon!

10/10 Loistava

Sarah Casale

Matkusti pienten lasten kanssa
Everything about this stay was wonderful- except it wasn’t disclosed prior that it’s paid parking- $10/day.
Yöpyi 2 yötä helmikuussa 2024
Customer Service vastasi 20.2.2024
Sarah, it's truly delightful to hear that you had a wonderful experience at Hyatt House Raleigh Durham Airport. We appreciate your feedback regarding the parking information, and we'll certainly make efforts to ensure this is communicated clearly in the future. We hope your overall experience was positive and are looking forward to welcoming you back.

8/10 Hyvä

Jasmine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Customer Service vastasi 21.2.2024
Jasmine, we're glad to hear you enjoyed your stay at Hyatt House Raleigh Durham Airport. Your high rating is greatly appreciated. We hope to provide a five-star experience on your next visit. Warm regards.

2/10 Hirveä

Kenya

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
The First, Worst, and Last experience ever with this hotel! I wouldn’t dare recommend any family or friends to stay here!
Yöpyi 2 yötä helmikuussa 2024
Customer Service vastasi 19.2.2024
Kenya, we're genuinely disheartened to hear about your experience. It's concerning that your stay did not live up to expectations, as we strive to provide a positive experience for all who choose our establishment. We're committed to continuous improvement, and your feedback is a crucial part of that process. We hope to have a chance to deliver a better experience if you choose to visit us in the future.

6/10 OK

Raj

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Room smelled kind of musty,
Yöpyi 3 yötä helmikuussa 2024
Customer Service vastasi 12.2.2024
Raj, we regret to know about the unpleasant smell you experienced. Keeping our rooms fresh and clean is of significant importance to us. We're committed to addressing this based on your feedback. We trust that future stays will meet your expectations.

10/10 Loistava

Heather

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms are so nice and the staff was very helpful and very nice
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 7.2.2024
Heather, it's fantastic to hear that you enjoyed your stay at Hyatt House Raleigh Durham Airport. We're delighted to know you appreciated the quality of our rooms and the service provided by our helpful and friendly team members. We look forward to serving you again in the future.

2/10 Hirveä

MAGAN

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
It was a surprise that parking need to be paid in a place like Raleigh where all other hotels offer complimentary parking … no water bottles provided in the room . Very basic amenties … breakfast was ok .
Yöpyi 1 yön helmikuussa 2024
Customer Service vastasi 5.2.2024
Magan, your feedback is truly valuable to us. It seems like there were aspects of your stay that didn't fully meet your expectations. We take note of your comments about parking and the amenities in the room. Additionally, we're glad to know our breakfast met your approval. Your thoughts will guide our ongoing efforts to improve our service. We hope that you will afford us another opportunity to create a more satisfying experience.

8/10 Hyvä

Sharmaine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good location convenient to airport and other amenities. The downside the owner of the parking lot charges for parking to hotel guests. If you're paying for a room already why should you have to pay for parking.
Yöpyi 2 yötä tammikuussa 2024
Customer Service vastasi 2.2.2024
Sharmaine, thank you for taking the time to share your impressions about Hyatt House Raleigh Durham Airport. We're glad to hear that you found our location convenient for your travel needs. We understand your concern regarding additional parking charges. Though we don't operate the parking facilities, we continuously work with the owners to create the most agreeable set-up for our guests. We appreciate your understanding and we look forward to hosting you again in the future.

10/10 Loistava

Angela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 30.1.2024
Thank you for the 5 out of 5 rating, Angela!We're thrilled to see how much you enjoyed staying at Hyatt House Raleigh Durham Airport. We look forward to hosting you again in the near future! Thank you again for sharing.

10/10 Loistava

susan

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 24.1.2024
Susan, it's delightful to hear that you had a 5-star experience at Hyatt House Raleigh Durham Airport. We take pride in providing exceptional service and positive guest experiences. Looking forward to the opportunity to host you again soon. Safe travels!

10/10 Loistava

Md

Yöpyi 3 yötä tammikuussa 2024
Customer Service vastasi 11.2.2024
Md, thank you for your top rating! It's truly heartening to know you enjoyed your experience at Hyatt House Raleigh Durham Airport. We're keenly looking forward to welcoming you back.

10/10 Loistava

Jan

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
The both of the receptionists were friendly, knowledgeable about hotel point services and helpful. I was told more about the point system here than and of the numerous Hyatt we visited.
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 20.1.2024
Jan, it's wonderful to hear you found our reception team at the Hyatt House Raleigh Durham Airport to be friendly and knowledgeable, especially concerning our point services. We always strive to provide our guests with comprehensive insight into our system. It seems like our team was able to achieve this during your stay. We appreciate your lovely feedback and look forward to welcoming you back to our hotel soon.

10/10 Loistava

Jacob P

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 20.1.2024
Jacob, it's wonderful to read your high rating for the Hyatt House Raleigh Durham Airport. Our goal is to create memorable experiences for our guests and we're pleased we hit the mark during your stay. We hope to have the opportunity to welcome you back in the future. Safe travels!

10/10 Loistava

Phylicia

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
One of the best places I have stayed with!
The staff were friendly and wonderful. The breakfast was amazing and my room was clean, neat and I felt like I was in my own bedroom at home. The only thing I didn't like which was out of the hotel's control was parking. The hotel does not own the parking lot. With that being said you do have to pay for parking. I stayed 2 nights and paid $20 which was expensive but it could be for someone who stays longer.
Yöpyi 2 yötä tammikuussa 2024
Customer Service vastasi 17.1.2024
Phylicia, it's heartening to hear that you found Hyatt House Raleigh Durham Airport to provide the comforts of home, paired with a friendly team of colleagues and splendid breakfast. We understand the parking situation might have been a bit of a surprise and appreciate your understanding concerning the circumstances. We look forward to your return and another opportunity to make your stay as pleasurable as possible.

8/10 Hyvä

Kimi

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 12.1.2024
Kimi, thank you for your rating! At Hyatt House Raleigh Durham Airport, we consistently strive to meet and exceed expectations. We're glad to know that your stay was enjoyable and hope to welcome you back in the near future. Safe travels!

6/10 OK

Demetrics L, MIAMI

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 13.1.2024
Thank you for taking the time to share your feedback, Demetrics.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 Hyvä

Ambreen

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Customer Service vastasi 13.1.2024
Ambreen, thank you for taking the time to rate Hyatt House Raleigh Durham Airport. We appreciate it and hope you had a positive stay. We look forward to welcoming you back for an even greater experience next time.

10/10 Loistava

Juan

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
Customer Service vastasi 4.1.2024
Juan, thank you for choosing Hyatt House Raleigh Durham Airport. We're thrilled to know we met your expectations. We look forward to welcoming you back in the near future. Safe travels until then.

10/10 Loistava

Angelica

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everyone was so nice and helpful. Loved the airport shuttle service they offered.
Yöpyi 3 yötä joulukuussa 2023
Customer Service vastasi 1.1.2024
Angelica, we're elated to hear that you had such a pleasant stay at Hyatt House Raleigh Durham Airport. Receiving feedback about our friendly team members and convenient airport shuttle service truly brightens our day. We hope you'll give us the pleasure of hosting you again in the future.

10/10 Loistava

Krysta

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Customer Service vastasi 28.12.2023
Krysta, thank you for choosing the Hyatt House Raleigh Durham Airport. Your high rating is appreciated. We're genuinely elated to know that you enjoyed your stay. We look forward to welcoming you back in the near future. Safe travels!

10/10 Loistava

Kathryn

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2023
Customer Service vastasi 26.12.2023
Kathryn, we're grateful for your great rating of Hyatt House Raleigh Durham Airport. Our team values your support and would be delighted to host you again on any future visits.

10/10 Loistava

T. Adam

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
Customer Service vastasi 26.12.2023
T. Adam, thank you for your high rating of Hyatt House Raleigh Durham Airport. We're glad to see that our efforts to provide a wonderful stay were successful and appreciated. We hope to have the pleasure of welcoming you back soon.

10/10 Loistava

Alana

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I really enjoyed the King size bed. Also loved the kitchen which allowed me to cook dinners for my family during our stay. The tub was also a great size for a warm bubble bath.
Yöpyi 4 yötä joulukuussa 2023
Customer Service vastasi 21.12.2023
Alana, it's wonderful hearing you enjoyed your experience at Hyatt House Raleigh Durham Airport. Your compliments regarding our comfortable King size bed, well-equipped kitchen, and spacious tub are greatly appreciated. We love that you were able to make dinners and even enjoy some relaxing bubble baths! We hope to welcome you and your family back in the future.

10/10 Loistava

Christina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great Stay!!
From the time we checked in our stay was amazing. We were asked if we preferred a certain floor ans were allowed to pick the top floor. The room was very spacious! The best was super comfy. I am always concerned about the showers in hotela, but it was the perfect pressure and clean!! Our room had a full size fridge and a 2 burner stove. Will stay again!
Yöpyi 1 yön joulukuussa 2023
Customer Service vastasi 19.12.2023
Christina, it's wonderful to hear you had an incredible time at Hyatt House Raleigh Durham Airport. We're thrilled that you appreciated the convenience of choosing your floor, the ample space of your room, as well as its comfortable bed. Learning that the cleanliness and functionality of our showers met your expectations is equally fantastic. We're proud to offer kitchens equipped with full-sized fridges and stoves to accommodate longer stays or guests who enjoy home-cooked meals. We already can't wait to welcome you back for another remarkable experience!

10/10 Loistava

Stephanie

Yöpyi 2 yötä joulukuussa 2023
Customer Service vastasi 17.12.2023
Stephanie, it's great to see your perfect rating of Hyatt House Raleigh Durham Airport on Expedia. It seems like we left a memorable impression on you. Our team members are delighted by your support and we're eager to welcome you back for another enjoyable stay. Thank you!

10/10 Loistava

VALERIE

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed here for 3 nights and would definitely come back again. The staff is super friendly, the rooms are clean and close to everything.
Yöpyi 3 yötä marraskuussa 2023
Customer Service vastasi 7.12.2023
Valerie, it's wonderful to hear that you enjoyed your stay at Hyatt House Raleigh Durham Airport. We're thrilled our team members made you feel welcomed, and that you appreciated the cleanliness and convenient location of your room. We eagerly anticipate your return for another delightful experience.

10/10 Loistava

KATHRYN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was friendly and helpful. I especially appreciated the 5 am shuttle to the airport.
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 6.12.2023
Kathryn, it's fantastic to hear that you found our team members at Hyatt House Raleigh Durham Airport amicable and supportive. We take pride in providing reliable transportation so it's great to hear that the early morning shuttle was beneficial for you. We hope to welcome you back in the near future!

8/10 Hyvä

Craig

Yöpyi 1 yön joulukuussa 2023
Customer Service vastasi 23.12.2023
Craig, it's wonderful to see that your stay at Hyatt House Raleigh Durham Airport made a positive impression. We're grateful for your rating and hope to welcome you back in the future.

10/10 Loistava

Tracy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Getting way to welcome home
The hotel was amazing. The check in was smooth and fun. The service was great. The room was clean and bigger than I thought. It was set up perfectly and comfortable. The bar/Restaurant was great. Food was amazing and Ronnie was a great bartender Definitely go see him. Check out was smooth and seamless. There is $10 charge for parking that you do through the app, and yes that can be a little jarring if you're not use to being charged for parking, but it not a deal breaker. My only complaint was with the free breakfast. The waffle maker did not actually cook the waffle and I was pretty much eating batter. But that's also not a deal breaker. I will say the couple checking out in front of me did have issues with there room, but the front desk seemed truly concerned to fix the situation and make it right. So yes, you could have issues, but the hotel staf seems eager to fix everything. The area was safe as well.
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 2.12.2023
Tracy, your kind words about Hyatt House Raleigh Durham Airport are much appreciated. It is wonderful to read that your check-in and check-out process was stress-free, and the room exceeded your expectations. We are also delighted that you enjoyed your visit to our bar/restaurant and the hospitality of our team member, Ronnie. We've taken note of your feedback about the breakfast and we'll examine ways to enhance this aspect. Also, we're proud of our team's commitment to resolving any issues promptly and effectively. We anticipate your next stay!

6/10 OK

Jeremy

Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 20.12.2023
Jeremy, thank you for staying with us and providing your rating. We see that there might be areas for us to improve in order to elevate your experience. We genuinely value your feedback and look forward to the opportunity to serve you better during your next stay at Hyatt House Raleigh Durham Airport.

6/10 OK

Hachem

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
At the day of checkout, I arrived to the hotel two minutes before noon (checkout time). I found that the room was already cleaned and some food in the fridge were most probably thrown away. My phone charger was not there. It was not easy for me to communicate directly to the people who cleaned my room and they gave me a different charger. Even though I requested late checkout and told me I have till 12:30, but when I asked them why you cleaned the room and removed my stuff they said I don't have an checkout extension in the system. Even though they should not have touched my stuff before 12:00.
Yöpyi 2 yötä marraskuussa 2023
Customer Service vastasi 27.11.2023
Hachem, we appreciate you sharing your experience and want to express our regret that your departure process fell short of your expectations. We understand that the timing and handling of room cleansing can significantly affect guest satisfaction. Our team strives to respect individual checkout times, and unfortunately, there seems to have been a misunderstanding in your case. We will work on better communication between our colleagues and guests. We're sorry for any inconvenience you experienced in relation to your phone charger. In the future, we encourage all guests to contact the front desk for any assistance during their stay. We hope to have the opportunity to show you improved service in the future.

6/10 OK

Kirsten

Hyvää: Huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 22.11.2023
Kirsten, thank you for taking the time to leave a rating. We're here to provide excellent service for our guests and we're always looking to improve. If there's anything particular about your stay at Hyatt House Raleigh Durham Airport that stood out, we’d appreciate hearing more from you. We hope to have another opportunity to serve you better in the future.

10/10 Loistava

Michelle

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly staff and nice rooms.
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 17.11.2023
Michelle, thank you for your wonderful comments about Hyatt House Raleigh Durham Airport. We're elated to hear that you found our team members amiable and our rooms pleasing. It would be our pleasure to welcome you back in the near future.

2/10 Hirveä

Janie

Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 6.12.2023
Janie, it's concerning to see your rating. We always aim to create a pleasant stay for our visitors and it seems we fell short this time. We encourage you to share more details so we can address your concerns and strive for future improvement. We hope for another chance to better serve you.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
RDU stay
Hotel is good. They charge for front parking lot spots which is unusual. Not many amenities provided- bare bones. No lotion, no waters. For cost of room, I expected a bit more. But it’s clean and comfy.
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 7.11.2023
We appreciate the feedback. We're glad to hear that the Hyatt House Raleigh Durham Airport was clean and comfortable for your stay. However, we do acknowledge your concerns about the additional parking charges and the amenities provided. We are always striving to improve and offer more value to our guests, and your comments will undoubtedly help us do so. We look forward to having you with us again and hopefully surpassing your expectations next time.

10/10 Loistava

Desmond

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 7.11.2023
Desmond, thank you for choosing Hyatt House Raleigh Durham Airport. We're thrilled to see that your stay seems to have met your expectations. We hope to have the opportunity to serve you again on your next trip.

10/10 Loistava

Nathan

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice stop for an airport hotel…
Quiet clean hotel. Comfy beds. Nice breakfast with fresh fruit. Quiet area.
Yöpyi 1 yön lokakuussa 2023
Customer Service vastasi 2.11.2023
Nathan, it brings us great joy to hear that you had a pleasant stay at Hyatt House Raleigh Durham Airport. Your satisfaction with the cleanliness of our hotel, comfortable beds, and our breakfast variety, specifically the fresh fruit, truly warms our hearts. The quiet locale is one of our striking features which we're delighted you appreciated. We hope to welcome you back, offering the same tranquility and coziness in the future.