Having stayed in Hotels in and around Reading for the last 34 months, I though it was time to give the Hilton a go.
Check-in was quick and easy.
The room was very good, although it lacked 13A sockets.
Food quality was good, although somewhat expensive and there's a 'service charge' which I didn't see mentioned anywhere.
Sticking to the topic of food, after checking in on Monday evening I looked at the Menu and saw several tasty options. However, when seated in the Restaurant I was given a single A4 sheet with a limited menu. I asked for the more expansive menu, only to be told that it was unavailable because the menu was being changed. I opted for a sirloin steak at £31, which was, to be honest, excellent!
On Tuesday evening I was given the 'new' full menu, but wasn't really inspired, so ordered the sirloin again, only to find that the price had now risen to £34!!
On Wednesday evening they didn't have what I ordered, which, considering it was a 'new' menu, is pretty poor.
And now the real disappinment ...
On Tuesday evening, whilst in the Hotels underground car park my vehicle was broken in to and several items were stolen. Together with the damage, it's cost over £1500.00.
On Wednesday I enquired about CCTV footage, but received a shake of the head, shrug of the shoulders, and that was that.
At checkout on Friday morning I was asked if everything had been okay with my stay, to which I replied, "Not really." I explained why, but I didn't get any response whatsoever!