Majoituspaikan julkisivu

Arvostelut: Hilton Reading Hotel

4 out of 5
Hilton Reading Hotel
Drake Way, Lundy House, Reading, England

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 594 kautta 1003 arvostelua" "
Arvosana 8 - Hyvä. 286 kautta 1003 arvostelua" "
Arvosana 6 - OK. 70 kautta 1003 arvostelua" "
Arvosana 4 - Huono. 31 kautta 1003 arvostelua" "
Arvosana 2 - Hirveä. 22 kautta 1003 arvostelua" "

9,4/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,2/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Dipak, Northolt

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Jana vastasi 29.1.2024
Dear Dipak,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Loistava

Tracy

Yöpyi 1 yön joulukuussa 2023
Jana vastasi 29.1.2024
Dear Tracy,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Loistava

vito

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Excellent accueil ,joli décors de noël, chambre très propre avec tout le confort,piscine sauna et hammam très agréable.Le petit déjeuner trés varié et de bonne qualité.Trés pratique aussi le parking juste à coté.
Yöpyi 3 yötä joulukuussa 2023
Jana vastasi 25.2.2024
Dear Vito,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Loistava

Carlene

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
My stay was good, staff were pleasant, professional, friendly and helpful.
Yöpyi 1 yön joulukuussa 2023
Jana vastasi 23.12.2023
Dear Carlene,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel with a lovely restaurant. The pool is a bit small. Parking is free and secure
Yöpyi 1 yön joulukuussa 2023
Jana vastasi 23.12.2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Loistava

Tracy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Jana vastasi 23.12.2023
Dear Tracy,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind regards,JanaHilton Reading

10/10 Loistava

Helen

Yöpyi 2 yötä joulukuussa 2023
Jana vastasi 23.12.2023
Dear Helen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Loistava

M

Yöpyi 1 yön joulukuussa 2023
Jana vastasi 23.12.2023
dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

10/10 Loistava

TED

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great amenities and the breakfast buffet is amazing!!
Yöpyi 4 yötä marraskuussa 2023
Jana vastasi 4.12.2023
Dear Ted,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Hyvä

Cherry

Yöpyi 1 yön lokakuussa 2023
Jana vastasi 4.12.2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

6/10 OK

Cherry

Yöpyi 1 yön lokakuussa 2023
Jana vastasi 4.12.2023
Dear Cherry,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaHilton Reading

8/10 Hyvä

Aaron

Yöpyi 1 yön lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear Aaron,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Hyvä

Karen

Yöpyi 2 yötä lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear Karen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hilton reading
Great stay. Great staff and nice ambience. Bar area is nice. I would have preferred an earlier check in time but otherwise fine. Breakfast was a little pricey (£20) but good.
Yöpyi 1 yön lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 OK

Andrew

Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet
Be warned - they close the bar at 1030, even on a Friday, with no warning. I had always thought Hiltons were proper hotels, but there you go.
Yöpyi 1 yön lokakuussa 2023
Jana vastasi 4.12.2023
Dear Andrew,Thank you for taking the time to provide us with your feedback following your experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, JanaHilton Reading

6/10 OK

Mark

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Comfortable enough, but typical large chain aimed at corporate type hotel. Nothing wrong with any of it, but could have been anyone anywhere in the world - but guess that’s what chain hotels do.
Yöpyi 1 yön lokakuussa 2023
Jana vastasi 4.12.2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,JanaHilton Reading

10/10 Loistava

Mark

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 3 yötä lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear Mark,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Feliciano

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear Feliciano,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Huono

Steven

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Disappointing
Having stayed in Hotels in and around Reading for the last 34 months, I though it was time to give the Hilton a go. Check-in was quick and easy. The room was very good, although it lacked 13A sockets. Food quality was good, although somewhat expensive and there's a 'service charge' which I didn't see mentioned anywhere. Sticking to the topic of food, after checking in on Monday evening I looked at the Menu and saw several tasty options. However, when seated in the Restaurant I was given a single A4 sheet with a limited menu. I asked for the more expansive menu, only to be told that it was unavailable because the menu was being changed. I opted for a sirloin steak at £31, which was, to be honest, excellent! On Tuesday evening I was given the 'new' full menu, but wasn't really inspired, so ordered the sirloin again, only to find that the price had now risen to £34!! On Wednesday evening they didn't have what I ordered, which, considering it was a 'new' menu, is pretty poor. And now the real disappinment ... On Tuesday evening, whilst in the Hotels underground car park my vehicle was broken in to and several items were stolen. Together with the damage, it's cost over £1500.00. On Wednesday I enquired about CCTV footage, but received a shake of the head, shrug of the shoulders, and that was that. At checkout on Friday morning I was asked if everything had been okay with my stay, to which I replied, "Not really." I explained why, but I didn't get any response whatsoever!
Yöpyi 4 yötä lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

John

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
A. Boardman vastasi 27.10.2023
Dear John,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Hyvä

Darren

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unable to provide room service of breakfast to me which was very surpised at considering its the Hilton the biggest hotel chain in world! Not good and felt extremely let down.on this!
Yöpyi 1 yön syyskuussa 2023
A. Boardman vastasi 27.10.2023
Dear Darren,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Sandra

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023
A. Boardman vastasi 27.10.2023
Dear Sandra,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Hyvä

Nick

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice room, clean, amazing bed mattress and bedsheets. Good breakfast
Yöpyi 1 yön syyskuussa 2023
A. Boardman vastasi 27.10.2023
Dear Nick,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Adrian

Yöpyi 1 yön syyskuussa 2023
A. Boardman vastasi 27.10.2023
Dear Adrian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Huono

Stephane

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Good at the restaurant is ugly Never seen that level of poor quality food in my life Service as well was unefficient with servers asking 4 times to Whom the dish was
Yöpyi 2 yötä syyskuussa 2023
Jana vastasi 15.9.2023
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä syyskuussa 2023
Jana vastasi 15.9.2023
Dear guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 Loistava

Chia Cheng

Yöpyi 1 yön syyskuussa 2023
Jana vastasi 15.9.2023
Dear Chia Cheng,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

2/10 Hirveä

Stephane

Yöpyi 1 yön syyskuussa 2023
Jana vastasi 15.9.2023
Dear Stephane,Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards,

8/10 Hyvä

rory

Yöpyi 1 yön elokuussa 2023
Jana vastasi 15.9.2023
Dear Rory,Thank you for taking the time to provide us with your feedback following your experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,

10/10 Loistava

maw

Yöpyi 2 yötä elokuussa 2023
A. Boardman vastasi 28.8.2023
Dear maw,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 OK

Gaynor

Hyvää: Palvelut/mukavuudet
Wrong room given -ordered a king room and was given a twin, I was upgraded but still a twin room , offered a change but only here 1 night, not worth the trouble moving to another room again otherwise great hotel and facilities, attentive staff-would come again.
Yöpyi 1 yön elokuussa 2023
Jana vastasi 15.8.2023
Dear Gaynor,We would like to extend our heartfelt gratitude for taking the time to share your recent experience at our hotel. Your feedback is valuable to us as it allows us to continually improve our services and enhance the guest experience.We deeply apologize for the mix-up with your room type during your stay. We understand how important it is to have the accommodations you've reserved, and we are truly sorry for any inconvenience this may have caused. While we're glad to hear that you were upgraded, we regret that the room type still did not meet your expectations.We understand that changing rooms can be an inconvenience, especially when your stay is short. We appreciate your understanding in this matter and are pleased to learn that you found our facilities to be great and our staff to be attentive. Your positive comments about our hotel and team mean a lot to us.We are committed to ensuring that such instances do not recur, and your feedback will certainly help us improve our processes to better serve our guests in the future.If your travels bring you back to the area, we would be honored to have the opportunity to provide you with a flawless stay that truly reflects the high standards we strive for. Please do not hesitate to reach out to us directly if there is anything we can assist you with in the future.Once again, thank you for choosing our hotel. We hope to have the pleasure of welcoming you back and providing you with an exceptional experience that exceeds your expectations.Warm regards,JanaGuest Relations Manager

10/10 Loistava

MOHAMMAD

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing hotel and brilliant staff. Parking is very convenient and I tried the food this time, it was delicious.
Yöpyi 1 yön elokuussa 2023
A. Boardman vastasi 28.8.2023
Dear MOHAMMAD,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Aileen

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Reading Wedding
Really nice hotel, good location, spacious and bright. Food choice at breakfast was exceptionally good. Evening meal was good value and very tasty.
Yöpyi 3 yötä elokuussa 2023
Jana vastasi 10.8.2023
Dear Aileen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

8/10 Hyvä

Stephen, Portola Valley

Liikematkailija
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä heinäkuussa 2023
Jana vastasi 10.8.2023
Dear Stephen,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,JanaGuest Relations Manager

6/10 OK

lashaye

Yöpyi 3 yötä heinäkuussa 2023
A. Boardman vastasi 28.8.2023
Dear lashaye,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Dorian

Yöpyi 2 yötä heinäkuussa 2023
A. Boardman vastasi 10.8.2023
Dear Dorian,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Steven

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön heinäkuussa 2023
A. Boardman vastasi 10.8.2023
Dear Steven,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Tracey

Yöpyi 2 yötä heinäkuussa 2023
A. Boardman vastasi 28.8.2023
Dear Tracey,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Lovely hotel even if some staff need more training
Essentially a lovely hotel. Nice little pool too. Only reservation was the service. Some members of staff were lovely (if highly inefficient) while others were unwelcoming, slow and disinterested in their work.
Yöpyi 1 yön heinäkuussa 2023
A. Boardman vastasi 10.8.2023
Dear Guest,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

4/10 Huono

Tarkistettu asiakas

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was ok. Long line up to check-in at 11pm. Pillows were flat. No toilet paper was topped when I checked in.
Yöpyi 2 yötä heinäkuussa 2023
A Boardman vastasi 28.8.2023
Dear Guest, Thank you for taking the time to provide us with your feedback following your recent experience at Reading Hilton. Please accept my sincere apologies that we did not meet your expectations on this occasion, it is never our intention to disappoint our guests and never wish for them to leave feeling let down. Please be rest assured that the points raised will be addressed internally as we continuously strive to improve the services that we offer to our guests. Kind Regards, Aaron BoardmanFront Office Manager

10/10 Loistava

Neil

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean and welcoming
Yöpyi 1 yön heinäkuussa 2023
A.Boardman vastasi 10.8.2023
Dear Neil,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

6/10 OK

Patrizia

Matkusti perheen kanssa
Lack of communication
I checked-in on the 8th of July 2023 and checked-out on the 9th of July 2023 at Reading Hilton Hotel. On the very day of 9th of July , came home in Bournemouth and discovered that I had left my blue blouse hanged in the Room 159 wardrobe. Called the hotel receptionist on the same day 9th of July about my blouse. The receptionist promised to call me back the next morning 10th of July after she checked with the housekeeping on the lost property.I didn’t get any call that day. I called again this morning on the 11th of July and again promised to call me back today but heard nothing from the hotel. I am still waiting for the receptionist to let me know about my blouse still in the hotel. Please advise. Thank you.
Yöpyi 1 yön heinäkuussa 2023
A. Boardman vastasi 28.8.2023
Dear Patrizia,Thank you for taking the time to provide us with your feedback following your recent experience.I will be sure to share your feedback with the relevant Head of Departments as we continuously strive to improve.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Shin Yee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great service
Yöpyi 1 yön heinäkuussa 2023
A. Boardman vastasi 10.8.2023
Dear Shin Yee,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

10/10 Loistava

Peter

Yöpyi 3 yötä kesäkuussa 2023
A.Boardman vastasi 10.8.2023
Dear Peter,Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading.It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did.We look forward to welcoming you back in the not too distant future.Kind Regards,Aaron BoardmanFront Office Manager

2/10 Hirveä

Bhupinder

Yöpyi 1 yön heinäkuussa 2023
A. Boardman vastasi 4.7.2023
Good Morning Bhupinder,I hope you are well and thank you for your review.May I enquire why your stay was terrible, I would like to look into this further.Please contact me on Aaron.Boardman @ Hilton.com

8/10 Hyvä

Pauline

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff was very welcoming and the environment and atmosphere was very good.
Yöpyi 1 yön kesäkuussa 2023
A. Boardman vastasi 4.7.2023
Dear Pauline, Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading. It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did. We look forward to welcoming you back in the not too distant future. Kind Regards, Aaron Boardman Front Office Manager

10/10 Loistava

Kenny

Liikematkailija
Hyvää: Siisteys
All good thanks would stay again
Yöpyi 1 yön heinäkuussa 2023
A. Boardman vastasi 4.7.2023
Dear Kenny, Thank you for taking the time to provide us with your feedback following your recent experience at Hilton Reading. It is always a pleasure to receive such positive feedback which I will ensure to share with the rest of the team and I know they will take as much delight in reading it as I did. We look forward to welcoming you back in the not too distant future. Kind Regards, Aaron Boardman Front Office Manager

8/10 Hyvä

Nataley

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön kesäkuussa 2023
A. Boardman vastasi 28.6.2023
Good Morning Nataley,Thank you for your review and trust that you had an enjoyable stay with us.We look forward to the opportunity to welcome you back in the near future.Kind Regards,Aaron

2/10 Hirveä

BENJAMIN

We were disappointed
Myself and my husband are not disable but we were given a disable room. Too bad.
Yöpyi 1 yön kesäkuussa 2023
Guest Relations vastasi 22.6.2023
Thank you for your review