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Arvostelut: Apotek Hotel by Keahotels

4 out of 5
Apotek Hotel by Keahotels
Austurstraeti 16, Reykjavik

Arvostelut

9,4

Poikkeuksellinen

Arvosana 10 - Loistava. 544 kautta 772 arvostelua" "
Arvosana 8 - Hyvä. 177 kautta 772 arvostelua" "
Arvosana 6 - OK. 37 kautta 772 arvostelua" "
Arvosana 4 - Huono. 8 kautta 772 arvostelua" "
Arvosana 2 - Hirveä. 6 kautta 772 arvostelua" "

9,8/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,2/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

9,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tanja

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotelli oli erittäin siisti.
Yöpyi 4 yötä heinäkuussa 2022
Lísa vastasi 18.7.2022
Dear Tanja, Thank you for taking the time to provide us with your feedback. I am very happy to read you enjoyed your time with us and hopefully we will see you again. Best regards, Lísa Geirsdóttir Hotel Manager

8/10 Hyvä

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Siisti, toimiva ja hyvä sijainti. Alakerran ravintolassa ruokalistalla uhanalaista valasta ja lunnia asia joka pilasi hotellin kokonaisuuden. Käytiin muualla syömässä edellä mainitusta syystä.
Yöpyi 3 yötä maaliskuussa 2019
Marko P. vastasi 6.4.2019
Dear Anonymous, We thank you for taking the time to write the review, and we are really happy to hear you had a great stay with us and look forward to seeing you again! We want to apologize for serving Whale meat in our resturant menu, but remember that whale meat is a part of Icelandic culture, due to limited food source back on the island, All the best, Marko P. Shift Manager

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
High-class hotel, service not
Very high-class hotel with nice and clean rooms, bathroom included. The hotel staff was not up to date with their duties. One clerk promised to pass information about our Flybus reservation in the evening to the morning staff by writing a note to them. In the morning shift the clerks did not know anything about this matter - which concerned slow internet connections and booking - and they were almost unfriendly to us about why we were bothering them at all. If a hotel uses seasonal workers (?), it should be ensured that everybody understands that customers are a valuable asset and necessity. And the money value is the same whatever clothes you are wearing (hiking clothes).
Yöpyi 2 yötä heinäkuussa 2017

8/10 Hyvä

Mika R.

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Hieno Hotelli pariskuntamatkalle
Hieno sijainti Rekjaviikin keskustassa. Lähietäisyydellä paljon erinomaisia ravintoloita ja kauppoja. Todella ystävällinen palvelu.

8/10 Hyvä

Rita, Turku

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
2yötä apotekissa
Siisti hotelli, mutta vain yöpymiseen tarkoitettu. Huoneet siistit ja tilavat, sijainti hyvällä paikalla ravintoloiden, rannan ja keskustan läheisyydessä.

8/10 Hyvä

Kirsti Marita, Helsinki

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Apotek/Reykjavik
Ensimmäinen ja ikimuistoinen matka Islantiin. Hotelli sijaitsi erittäin hyvällä keskeisellä paikalla, GrayLinen toimisto ja päätepysäkki kulman takana. Ainoa harmitus/pettymys oli lauantai-yön aamuun saakka jatkunut järkyttävä meno ja melske kulman yökerhossa. Siinä jäi unet väliin täysin.. siisti huone, palvelu moitteetonta..

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel Apotek 5/5
Olimme neljä yötä tässä hotellissa. Siisti hotelli, loistava palvelu ja hotelli sijaitsee hyvällä paikalla aivan Reykjavikin keskustassa. Ainoa pikkumiinus on aamupalan hinta vs. tarjonta.

10/10 Loistava

Gunnar

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice hotel with character - not as sterotype as the big chains, very clean, practically and well equipped, friendly and helpful staff... all in all a peffect stay in the center of Reykjavik...
Yöpyi 3 yötä huhtikuussa 2024
Gita vastasi 8.4.2024
Dear Gunnar, Thank you for taking the time to leave a kind review of your experience at Apotek Hotel. We are glad you enjoyed the service and location of our property and hope to see you again in the nearest future.Best regards,GitaAssistant Hotel Manager

2/10 Hirveä

Scott

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
i bought a non refundable date for the hotel for two rooms. due to the volcano we rescheduled our trip with ease except for the hotel which would not honor a date change even or a credit far in advance before the trip almost two weeks ago. fully plan on getting back to iceland to do the trip but never with this hotel chain. its disgraceful that they wouldnt honor a date change due to a natural disaster
Yöpyi 3 yötä maaliskuussa 2024
Gita vastasi 8.4.2024
Dear Scott , Thank you for leaving feedback even though you did not stay with us. Iceland is a volcanic island- this same area has seen few volcanic eruptions in the last years, not one of which affected flights or travel in any way. Current eruption have not affected flights or the travel from the international airport to other parts of the country. Reykjavík is not considered to be in a danger zone. This is a localized eruption and Iceland is highly prepared for volcanic events.Your reservation was made on non refundable rates. Terms and conditions of these reservations are such that no refunds or credits are available in the event of a cancellation. As an exception we did modify reservation dates , however few weeks later we received cancellation and refund request again. Refunds are not allowed on these bookings so we suggested to provide all documents required should you wished to seek reimbursement through your travel insurance provider. No further communication was received from you or your travel agent.Thank you again for your feedback and hopefully we will get the chance to welcome you one day and provide a great service and experience.Best Regard, GitaAssistant Hotel Manager

10/10 Loistava

Dawn

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is in such a great location with easy access to everything. The restaurant was excellent and also right across the road is a food hall with lots of different restaurants to choose from. We did breakfast included which was delicious daily and an easy way to start our busy days. Highly recommend
Yöpyi 2 yötä maaliskuussa 2024
Gita vastasi 3.4.2024
Dear Dawn, Thank you for your feedback. We are trilled to hear that you had a great experience at Hotel Apotek. Hopefully soon we will have another chance to welcome you at our property. Best Regards, GitaAssistant Hotel Manager

10/10 Loistava

Sorry

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Super céntrica
Yöpyi 7 yötä maaliskuussa 2024
Gita vastasi 2.4.2024
Dear Sorry,Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!Best regards,GitaAssistant Hotel Manager

8/10 Hyvä

Frederik

Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
It was fairly difficult to choose the right hotel online. It turns out that the location was good and central, better than all the many other hotels I saw online then in person. The rooms are clean and nice. Again, from what I saw of the other hotels, I'm glad I stayed here. The reception was terrible disappointment though. The staff was absolutely useless. They could give no real answers to any questions. regarding anything like parking or restaurants or about sight-seeing or anything. Not what I would expect from a hotel in the price category.
Yöpyi 6 yötä maaliskuussa 2024
Gita vastasi 25.3.2024
Dear Frederik, Thank you for submitting your feedback, I am happy to hear you enjoyed your stay with us. We will take your suggestions under review and use your comments to further improve our services and high standards. We hope to be able to serve you again in the nearest future.Best regards,GitaAssistant Hotel Manager

10/10 Loistava

Grant

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, can walk everywhere in the city from hotel. Rooms are a good size and I like the fact that you pick what days you want housekeeping so it’s convenient. The only thing I would suggest changing is that the main entrance doors get locked at midnight so you have to knock and wait for reception to come and open it. It would be better if you could get in via a PIN code or key card swipe. Otherwise great hotel
Yöpyi 4 yötä maaliskuussa 2024
Gita vastasi 18.3.2024
Dear Grant,Thank you for submitting your feedback, I am happy to hear you enjoyed your stay with us. We will take your suggestions regarding the outside door under review and use your comments to further improve our services and high standards. We hope to be able to serve you again in the nearest future.Best regards,GitaAssistant Hotel Manager

10/10 Loistava

Brandt

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
-
Yöpyi 2 yötä maaliskuussa 2024
Gita vastasi 11.3.2024
Dear Brandt,Thank you for your review of Apotek Hotel. We are happy that you enjoyed your stay and hope to welcome you again.Best regards,GitaAssistant Hotel Manager

8/10 Hyvä

Lidia, Jersey City

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Not all front desk was not too friendly overall but it could be a cultural difference. The location was excellent. The room was so tiny, not sure how people with 2 suitcases can comfortably fit in here. We luckily only stayed there for one night. The bathroom was outstanding! Excellent lighting and the water pressure in the rain shower and the products were the top notch.
Yöpyi 1 yön maaliskuussa 2024
Gita vastasi 4.3.2024
Dear Lidia, Thank you for the kind review of your stay with us. We look forward to seeing you again in the nearest future.Best regards,GitaAssistant Hotel Manager

10/10 Loistava

Teslie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location to be able to walk to tons of shops and dining options. The bed was super comfortable and the staff was great! Would stay here again.
Yöpyi 4 yötä helmikuussa 2024
Gita vastasi 26.2.2024
Dear Teslie,Thank you for taking the time to write a review. I am delighted to see you loved your stay with us, thank you for your feedback.Best regards,GitaAssistant Hotel Manager

8/10 Hyvä

Debra, Johnstown

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is in a great location for exploring Reykavik! While out of the hotel's control, you could hear the band next door which disrupted one's sleep.
Yöpyi 2 yötä helmikuussa 2024
Gita vastasi 23.2.2024
Dear Debra, Thank you for taking the time to post a review of our hotel. We are delighted that you enjoyed your stay with us and we hope to have the opportunity in welcoming you again at Apotek Hotel.Best regards,GitaAssistant Hotel Manager

10/10 Loistava

Aoife

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
An absolute amazing stay!
Yöpyi 7 yötä helmikuussa 2024
Gita vastasi 20.2.2024
Dear Aoife, Thank you for your review of Apotek Hotel. We are happy that you enjoyed your stay and hope to welcome you again.Best regards,GitaAssistant Hotel Manager

4/10 Huono

Marisa

Hyvää: Siisteys
Yöpyi 3 yötä tammikuussa 2024
eva vastasi 5.2.2024
Dear Marisa,Thank you for your review. Hope to see you again soon.Best regards,Eva BjörgAssistant Hotel Manager

10/10 Loistava

Robert

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great breakfast
Yöpyi 3 yötä joulukuussa 2023
eva vastasi 2.2.2024
Dear Robert,Thank you for your kind words. Hope to see you again soon.Best regards,Eva BjörgAssistant Hotel Manager

8/10 Hyvä

Tamara

Yöpyi 1 yön tammikuussa 2024
eva vastasi 5.2.2024
Dear Tamara,Thank you for your review. Hope to see you again soon.Best regards,Eva BjörgAssistant Hotel Manager

6/10 OK

Michelle

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Great location! The staff at the front desk are not great. We arrived after a long trip, checked in and went to our room and there was no power. We went back down and the woman told us we had to put our key card in a slot in the room to get power- she said that’s how Europe is.. I live in US, have EU citizenship and found this rude. I told her that she should have let us know… she didn’t apologize. I was never given info on laundry until I called and asked. When is asked prices, they had no idea, called me later with price by item. Also, on the weekends the bar next door is so loud that we were on the top floor but it sounded like the dj was in our room until 5am. You have access to the spa at their sister hotel borg next door, which is lovely. We were not given a key or told services. Luckily I had booked prior to coming and the staff at hotel borg were much more helpful. The masseuse there was AMAZING- highly recommend. I would suggest staying at hotel borg, better vibe and nicer staff. Anytime we asked for a taxi or anything at Apotek they seemed annoyed and had no knowledge. The hotel was clean enough, restaurant morning buffet was super expensive and literally start closing and pulling food in right at 10 when they close. Even if you just sat down and 9:45, and no almond milk my whole week there. I had to buy it at the store literally feet away in a convenient store. Disappointing experience overall but we still loved Reykjavík. Thank you Marron for booking our massages!
Yöpyi 6 yötä joulukuussa 2023
Gita vastasi 12.1.2024
Dear Michelle, Thank you for taking the time to review your recent stay at Apotek Hotel.On behalf of our entire team, I would like to apologize for not meeting your expectations. Please note that this is not up to our standards and I can assure you that I will use your comments to take action to prevent this from happening again. We highly value reviews from our guests in order to improve our service. We hope to get the another chance to impress you in the nearest future.Best regards, GitaAssistant Hotel Manager

10/10 Loistava

Anna

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Gita vastasi 8.2.2024
Dear Anna,Thank you for staying with us and we appreciate your complimentary feedback. We hope to see you again soon!Best regards,GitaAssistant Hotel Manager

10/10 Loistava

Tim

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very centrally located in downtown Reykjavik. Friendly and helpful staff. Sauna and hot tube are located in the hotel next door and you have to go there via the sidewalk no direct connection inside.
Yöpyi 2 yötä joulukuussa 2023
Gita vastasi 14.12.2023
Dear Tim, Thank you for taking the time to write a review. I am delighted to see you loved your stay with us, thank you for your feedback.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

8/10 Hyvä

Donald

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
would stay there again
Our experience was good. Only stayed 1 night plus early check in. Older facility thought well maintained and quite clean. Staff was helpful and friendly. Bed was very comfortable, and location is close to shops and restaurants.
Yöpyi 1 yön joulukuussa 2023
Gita vastasi 12.12.2023
Dear Donald,Thank you for the kind review of your stay with us. We look forward to seeing you again in the nearest future.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Raquel Ramos

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä marraskuussa 2023
Gita vastasi 30.11.2023
Dear Raquel,Thank you for taking the time to write a review. I am delighted to see you loved your stay with us, thank you for your feedback.Kindest regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Tina

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
brilliant
Gita vastasi 28.11.2023
Dear Tina,Thank you for taking the time to write a review. I am delighted to see you loved your stay with us, thank you for your feedback.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Emily

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful hotel! Perfect location. Super cute!
Yöpyi 4 yötä marraskuussa 2023
Gita vastasi 28.11.2023
Dear Emily, We are glad we were able to impress you with our service and quality. We look forward to seeing you again in the nearest future!Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

JAMES

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Lisa vastasi 27.11.2023
Dear James,Thank you for sharing your experience with us, we are looking forward to hosting you again soon!Best regards,Lísa GeirsdóttirHotel Manager

8/10 Hyvä

Joakim

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good central location, with restaurants and major sights close by. Parking can be a bit hard to find.
Yöpyi 2 yötä marraskuussa 2023
Gita vastasi 22.11.2023
Dear Joakim, Thank you for taking the time to post a review of our hotel. We are delighted that you enjoyed your stay with us and we hope to have the opportunity in welcoming you again at Apotek Hotel.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Stephen

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä marraskuussa 2023
Gita vastasi 22.11.2023
Dear Stephen,Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Mohammed

Matkusti ryhmän kanssa
Yöpyi 1 yön marraskuussa 2023
Gita vastasi 15.11.2023
Dear Mohammed,Thank you for taking the time to write a review about your stay. I am delighted you enjoyed your time at Apotek Hotel and we are looking forward to seeing you again.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

8/10 Hyvä

Jody

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very nice hotel. Beautiful bathroom. The staff were friendly, accommodating and efficient. The bars outside near the hotel were loud and kept us up for a while. The breakfast or brunch buffet was a little pricey for what we got. Overall, we very pleased with our short stay.
Yöpyi 1 yön marraskuussa 2023
Gita vastasi 13.11.2023
Dear Jody,Thank you for taking the time to post a review of our hotel. We are delighted that you enjoyed your stay with us and we hope to have the opportunity in welcoming you again at Apotek Hotel.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

John

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location is close to all sorts of amenities as well as access to tour options. I particularly like the dining room of Apotek Hotel, and I found the 7-course tasting menu an exceptional value. The hotel was clean and quiet, most suitable for relaxing.
Yöpyi 3 yötä lokakuussa 2023
Gita vastasi 31.10.2023
Dear John,Thank you for your kind review, I am very happy to read you had a great stay with us. All reviews are important and we really appreciate the feedback that we get from our guests. We hope to see you soon!Bestu kveðjur / best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Nadine

Yöpyi 3 yötä lokakuussa 2023
Gita vastasi 20.11.2023
Dear Nadine,Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Yuxin

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great location, clean room
Yöpyi 1 yön lokakuussa 2023
Gita vastasi 31.10.2023
Dear Yuxin,Thank you for your lovely review, hopefully we will get to see you again in the nearest future.Bestu kveðjur / best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

6/10 OK

Tarkistettu asiakas

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Super fint hotel, men alt for dyrt i forhold til kvaliteten og størrelse
Yöpyi 1 yön lokakuussa 2023
Lisa vastasi 30.10.2023
Dear Guest,We loved having you with us as well and we are thrilled to read your kind words. Thank you for sharing them. We hope to see you again soon!Best regards,Lísa GeirsdóttirHotel Manager

10/10 Loistava

Anant

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Service
Yöpyi 2 yötä lokakuussa 2023
Gita vastasi 25.10.2023
Dear Anant, Thank you for taking the time to post a review of our hotel. We are delighted that you enjoyed your stay with us and we hope to have the opportunity in welcoming you again at Apotek Hotel.Bestu kveðjur / best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Comfortable stay
Great location, easy walking distance to shops and restaurants. Very clean and easy check in/check out process.
Yöpyi 1 yön lokakuussa 2023
Lisa vastasi 23.10.2023
Dear Guest,Thank you for amazing comment. We hope to see you again soon!Best regards,Lísa Geirsdóttir Hotel Manager

10/10 Loistava

Spring, Exmore

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfectly located for everything in Reykjavik. You are steps away from the cathedral, rainbow street, shopping, dining, the tour bus stops and public transportation. INCREDIBLE!
Yöpyi 1 yön lokakuussa 2023
Lisa vastasi 23.10.2023
Dear Guest,Thank you for your lovely review, I will pass on your comments to our staff throughout the hotel. We hope you visit us again soon and we look forward welcoming you back!Best regards,Lísa Geirsdóttir Hotel Manager

10/10 Loistava

Angelo, Exmore

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä lokakuussa 2023
Lisa vastasi 23.10.2023
Dear Guest Thank you for your feedback Best regardsLísa Geirsdóttir Hotel Manager

8/10 Hyvä

Samantha

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Only con is the description of parking. There is metered street parking (you can use an app for it but it’s limited) and private parking garages in the downtown area but the hotel does not have its own parking. Other hotels don’t advertise the street parking at all so it’s a little confusing but we did not have any issues finding street parking which was around 25-30$ a day depending on which app you use. My husband and I visited Reykjavik in off season though. The garages are a bit more expensive from what the hotel told us. That being said the rooms are large, comfortable and clean. The restaurant on site is delicious and has amazing cocktails. It’s also super conveniently located to many other places to eat, drink and activities. It’s was a great stay and I would highly recommend it
Yöpyi 6 yötä lokakuussa 2023
Gita vastasi 18.10.2023
Dear Samantha,Thank you for taking the time to write a review. I am delighted to see you loved your stay with us, thank you for your feedback.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Sidney

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
Gita vastasi 17.10.2023
Dear Sidney, Thank you for taking the time to post a review of our hotel. We are delighted that you enjoyed your stay with us and we hope to have the opportunity in welcoming you again at Apotek Hotel.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Sean

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Gita vastasi 12.10.2023
Dear Sean,Thank you for your review of Apotek Hotel. We are happy that you enjoyed your stay and hope to welcome you again.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

8/10 Hyvä

Karen

Matkusti kumppanin kanssa
Great location, simple clean rooms, it’s a good stay and I would recommend it to anyone visiting Iceland. I will say that the biggest flaw that both the hotel and restaurant face is that it’s very dated. The furniture is old and dingy, the bedroom is simple and dated. It seems like at its prime it was impressive and now it’s just dusty and can use a new coat of paint and refurbishment.
Yöpyi 1 yön syyskuussa 2023
Gita vastasi 5.10.2023
Dear Karen,We are delighted to hear you enjoyed your recent stay with us. Thank you so much for taking the time to share this with us and your fellow travelers. We will take your suggestions regarding the refurbishment under review and use your comments to further improve our services and high standards. We hope to be able to serve you again in the nearest future.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

4/10 Huono

Gro

Huonoa: Siisteys ja henkilökunta ja palvelu
Disappointing
Price compared with what you get-dont go. Service is terrible, the bathroom had broken glass on the floor, after 3 hours they cleand it. They say breakfast buffet had a coffestation, but makes you pay 8 euro for an espresso.
Yöpyi 1 yön syyskuussa 2023
Gita vastasi 3.10.2023
Dear Jon,Thank you for taking the time to review your recent stay at Apotek Hotel. We are disappointed to hear that on this occasion your overall experience did not meet your expectations. We'll share your feedback with our team so we can address the issues you mentioned and improve future visits for our guests.Hopefully we will get another chance to impress you in the nearest future.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Ellie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It has always been a dream to stay at the Apotek hotel and when we finally had the chance to stay here, they did not disappoint! The room was very clean, very luxurious, including ammenities like shower caps, qtips and makeup remover. The staff were very friendly and helpful with our questions about parking and other things about Reykjavik. We used the spa at Hotel Borg, which was also amazing - got facials and that was a cherry on top of our long, busy day in Rekjavik. Will definitely stay here again when we return to Iceland!
Yöpyi 1 yön syyskuussa 2023
Gita vastasi 29.9.2023
Dear Ellie, Thank you for your very detailed feedback about your recent stay with us. I am so happy to read that you enjoyed your time in Reykjavik, and that you got a chance to experience all what we offer to our guests. We hope you visit us again soon and we look forward welcoming you back!Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

6/10 OK

Lucas

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Good location. Worn furnishings
Amazing location but the furnishings are worn and dated. Amazing shower. Loud due to location next to bars on the weekend. Street parking only. No valet or help with parking. Comfortable beds.
Yöpyi 1 yön syyskuussa 2023
Gita vastasi 28.9.2023
Dear Lucas,Thank you for taking the time to review our hotel. We hope you will come back and visit us soon!Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

10/10 Loistava

Maria

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Located right in town center, close walk to shops and restaurants. Parking on the street only ( paid ) so it was hard to find a spot on a Sunday evening. Hotel and amenities were great, lot of attention to detail.
Yöpyi 1 yön syyskuussa 2023
Gita vastasi 25.9.2023
Dear Maria,Thank you for taking the time to provide us with your feedback. I am very happy to read you enjoyed your time with us and hopefully we will see you again.Best regards,GitaAssistant Hotel ManagerApotek Hotel Keahotels

2/10 Hirveä

Jennifer

Yöpyi 1 yön syyskuussa 2023
Gita vastasi 16.10.2023
Dear Jennifer, Thank you for your review. We are sadden to see such bad evaluation especially as you did not stay at the hotel. We understand that you might feel frustrated as we could not agree to cancel this reservation free of charge, butthis reservation was booked on nonrefundable rates. Best Regards, GitaAssistant Hotel ManagerApotek Hotel Keahotels