2 ulkouima-allasta, aurinkovarjoja, aurinkotuoleja

Arvostelut: Mitsis Selection Alila

5 out of 5
Mitsis Selection Alila
Faliraki, Rhodes, Rhodes

Arvostelut

9,4

Poikkeuksellinen

Arvosana 10 - Loistava. 339 kautta 463 arvostelua" "
Arvosana 8 - Hyvä. 90 kautta 463 arvostelua" "
Arvosana 6 - OK. 20 kautta 463 arvostelua" "
Arvosana 4 - Huono. 9 kautta 463 arvostelua" "
Arvosana 2 - Hirveä. 5 kautta 463 arvostelua" "

9,6/10

Siisteys

9,4/10

Henkilökunta ja palvelu

9,0/10

Palvelut/mukavuudet

9,4/10

Majoituspaikan kunto ja tilat

9,0/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Markus

Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 28.10.2023
Dear Markus,We are thrilled to receive your exceptional rating of 10/10 on Hotels.com! Your positive feedback is greatly appreciated and it motivates us to continue delivering top-notch service. We look forward to welcoming you back for another outstanding experience in the future.Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Tuomas

Hyvää: Majoituspaikan kunto ja tilat
Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 28.10.2023
Dear Tuomas,We would like to express our gratitude for your review and the rating of 4/5 on ebookers. Your feedback is important to us and we are committed to continuous improvement. If you have any specific suggestions or areas where we can enhance your experience, please feel free to share. We look forward to the opportunity to serve you even better during your next visit.Sincerely,Mitsis Alila Resort & Spa

8/10 Hyvä

Anastasia

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good concept with food and activities and staff is eager to help! Pools are not heated and get really cold. Family room’s partition is not soundproof at all…
Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 23.10.2023
Dear Anastasia,We sincerely appreciate you taking the time to share your feedback regarding your recent visit to our resort. Your input is invaluable to us as we continuously strive to enhance the overall guest experience.We are delighted to hear that you appreciated the concept of our food and activities and we greatly value your positive remarks about our dedicated staff. It is our commitment to provide exceptional service and your acknowledgment serves as an encouraging testament to our team's efforts.We regret to learn of your concerns about the pool temperature. It's important to note that our spa facilities include an indoor heated pool and we encourage our guests to take advantage of this amenity for a more enjoyable experience.Regarding the soundproofing of our family rooms, we are grateful for your feedback. We understand the importance of privacy and tranquility for our guests and have always endeavored to maintain a high standard of soundproofing in our rooms. Your comments are taken seriously and we will certainly explore ways to further enhance this aspect to ensure a more peaceful environment for all our guests.Once again, thank you for choosing our resort and we hope to have the opportunity to welcome you back in the future, offering an even more enjoyable stay!Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Lauri

Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 19.10.2023
Dear Lauri,Thank you for taking the time to leave us this advanced rating. Your feedback is valuable to us and we appreciate your positive evaluation. We always strive to provide the best experience for our guests and we'd love to hear more about your thoughts on your stay.If you have any specific comments or suggestions that could help us further improve our services, please feel free to share them directly with us. Your feedback is instrumental in ensuring that we continue to meet and exceed your expectations.Your insights will assist us in making your next visit even more enjoyable. We look forward to hearing from you and to welcoming you back in the future.Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Anu

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 5 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 14.10.2023
Dear Anu,We are delighted to hear that you enjoyed your stay and gave it a perfect 10 out of 10 rating. Your feedback is greatly appreciated and it fills us with pride to know that we were able to provide you with an exceptional experience. We extend our heartfelt thanks for your support and look forward to the opportunity to welcome you back in the future.Best regards,Mitsis Alila Resort & Spa

10/10 Loistava

Heidi

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Everything
Yöpyi 4 yötä heinäkuussa 2023
Mitsis Alila Resort & Spa vastasi 10.7.2023
Dear Valued Guest,Thank you for such a rewarding review, it is delightful to read how much you enjoyed your time with us at Mitsis Alila Resort and Spa. It was a pleasure having you with us and we are very happy to read that you found our hotel as the perfect place for your holidays. We hope to welcome you back in the near future.Sincerely,Mitsis Alila Resort & Spa

2/10 Hirveä

Elina

Huonoa: Henkilökunta ja palvelu
Yöpyi 3 yötä kesäkuussa 2019
Guest Relations vastasi 5.7.2019
Dear valued guest, We would like to take this opportunity to thank you for taking your time to provide us with the detailed feedback in regards of your recent stay at Mitsis Alila Resort & Spa. The importance of guest feedback in order to improve our standards and service is very much appreciated. We hope we will have the chance to welcome you back at our hotel in the near future. Kind regards, Mitsis Alila Resort & Spa

10/10 Loistava

60v.synttärit, Helsinki

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotellissa on tyylikäs, rauhallinen ja leppoisa ilmapiiri. Henkilökunta tosi palvelualtista ja ammattitaitoista. Syötävää ja juotavaa löytyy varmasti jokaisen makuun. A la carte ravintolat toivat mukavan lisän ja vaihtelun buffet ruokailuun. Meillä oli junior suite porealtaalla, josta loistava näköala merelle. Sängyt erinomaiset nukkua. Huoneen hintaan kuului mm. kuohuviini täydennykset ja ym. huonepalvelut päivittäin. Äänieristys käytävältä tulevalle melulle voisi olla parempi. Ranta on pienikivistä (tarvii uimakengät) ja melko jyrkkä, joten lasten kanssa esim. perinteiset rantaleikit eivät toimi. Lapsille on erillinen uima-allasalue leikki ja aktiviteetti paikkoineen. Uima-altaan merivesi oli tosi kylmää näin toukokuun puolivälissä. Suosittelen hotellia lepoa, löhöilyä ja rentoutumista kaipaaville. Aktiviteetteja on vähemmän tarjolla. Sijainti on 30 min matkan päässä Rodoksen kaupungista ja lentokentältä. Auto kannattaa vuokrata, jotta näkee koko saaren (300 km ympäriajo) monimuotoisuuden ja kauneuden.
Yöpyi 7 yötä toukokuussa 2019
Mitsis Alila vastasi 13.5.2019
Dear 60v.synttärit, We are really pleased to hear that you had a great time with us here and found our location convenient. We always strive to provide the best service to all our clients and we are glad that we were able to meet all your expectations. Rest assured your kind words will be passed onto all relevant staff members. Once again thank you for staying with us here and we hope to welcome you back again. Please do not hesitate to contact me if you need any assistance in booking your future stay with us. Kind regards, Mitsis Alila Resort & Spa.

10/10 Loistava

Marika

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Erinomainen allinclusive resort. Loistava palvelu ja siistit sekä viihtyisät tilat.
Yöpyi 7 yötä lokakuussa 2018
Guest Relations Manager vastasi 1.11.2018
Dear Marika, Thank you for sharing your positive comments with us. It was our pleasure having you as our guest and we are looking forward to welcoming you back in the near future and offer you a relaxing holiday experience once again. Best regards, Mitsis Alila Resort & Spa

10/10 Loistava

Katariina, Helsinki

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Luksus hotelli, jossa myös lapset viihtyivät
Matkustimme 6 -vuotiaiden lasten kanssa toukokuun puolivälissä. Lapsille oli paljon ohjelmaa, lastenallas oli hyvä, ranta myös ja ruokavaihtoehtoja oli runsaasti. Ainoat miinukset: altaissa suolavettä, viini ei ollut laadukkaan makuista. Suosittelen hotellia lämpimästi kaikille.
Guests Relations Manager vastasi 15.6.2017
Dear Katariina, Thank you very much for sharing your feedback with us regarding your recent stay at Mitsis Alila. We are very happy to hear that you and your family had a great time. It is important for us to offer various activities for our little visitors and it is nice to hear that kids enjoyed their time with our animation team. Thank you for recommending our hotel to other travelers. Will be our pleasure to welcome you back in the near future! Warm greetings from Mitsis Alila

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus

10/10 Loistava

Ilkka, Vantaa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
3 yötä tyttären kanssa
Valtava hotelli rannan aivan toisessa päässä. (Falirakin keskustan kaduille matkaa noin 4 km). Aula oli upea, henkilökunta ystävällistä ja palvelu pelasi. Ruoka oli erittäin hyvää, ravintola oli suuri ja meluisa halli. Ulkona oli viihtyisämpää. Uima-altaiden vesi viileää suolavettä. Ranta oli hyvä ja helposti lähestyttävä. Etupäässä siistiä porukkaa, perheitä ja pariskuntia. 3 yön vierailu tähän hotelliin, meidät majoitettiin ensimmäiseksi yöksi tien puolelle 7 kerrokseen pieneen huoneeseen. Tien puolella liikenteen melua ja käytäviltä kaikui myös meteliä. Huomasin varauksesta, että huone tulisi olla noin 38 neliötä. Saimme vaihdettua sen kahdeksi yöksi talon päätyyn perhehuoneeseen. Voi suositella, sesonkiaikaan on varmasti tungosta.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Tyyliä lomalle.
Hotelli vastasi yli odotuksemme ja palvelu pelaisi moitteettomasti. Voimme suositella tätä niin pariskunnille kuin koko perheen lomanvietto paikaksi. Hyvän kulkumatkan päässä Rodoksen vanhastakaupungista. All-inclusive antoi myös rahoille vastinetta tarjoten hyvät ruuat ja viinitjotkakuuluivat tähän myöskin olivat maittavia. Ehdottomasti 5 tähteä!

10/10 Loistava

Samata

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Upea hotelli hyvällä sijainnilla!
Ihana hotelli meren rannalla.Paljon hyviä ruokapaikkoja.Ainoa iso - huono Wifi.Maksullinen versio kallis,eikä sekään hyvä.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huippu hotelli! :)
Loistava hotelli. Sopii pariskunnille ja perheille, joissa ei ole pieniä lapsia. Hyvää ruokaa ja juomaa tarjolla jatkuvasti.

8/10 Hyvä

Peter

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Mitsis Alila Resort & Spa vastasi 8.3.2024
Dear Peter, Thank you for your feedback and for rating us 4 stars on Expedia. We're pleased to hear that you had a positive experience during your stay at Mitsis Selection Alila. We appreciate your support and hope to have the opportunity to exceed your expectations in the future.Sincerely, Mitsis Selection Alila

10/10 Loistava

Stephane

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 14.11.2023
Dear Stephane,Thank you so much for taking the time to share your wonderful 5-star review with us! We're thrilled to hear that your experience with Expedia and your stay at Mitsis Selection Alila exceeded your expectations.Our team works hard to provide a seamless and enjoyable experience for our guests, and we're delighted to know that you found our resort to be a memorable destination. We truly appreciate your positive feedback, and we hope to have the pleasure of welcoming you back to our hotel in the near future.Once again, thank you for choosing Mitsis Selection Alila. We look forward to hosting you again and providing another exceptional stay.Warm regards,Mitsis Selection Alila

8/10 Hyvä

Wolfgang

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 8 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 9.11.2023
Dear Valued Guest,Thank you for your highly advanced rating on Expedia. We appreciate your feedback and would love to know more about your experience to continue improving. If you have any specific comments or suggestions, please feel free to share them with us directly. Your input is valuable to us and we hope to have the chance to welcome you back in the near future.Best regards,Mitsis Alila Resort & Spa

10/10 Loistava

Henry Charles Robert

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good hotel, staff are very friendly, good facilities and was a very good stay.
Yöpyi 4 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 1.11.2023
Dear Henry Charles Robert,We're thrilled to hear you had a great stay! Thank you for your kind words about our friendly staff and excellent facilities. We look forward to hosting you again soon!Best regards,

10/10 Loistava

Hina, London

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
One of the best resorts I have ever stayed in. The property is so clean, modern and has the best facilities. The staff is so courteous. Plenty of food options to choose from. I cant wait to go back again.
Yöpyi 4 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 1.11.2023
Dear Hina,We're delighted that you enjoyed your stay at our resort! We appreciate your kind words about our clean, modern property, excellent facilities, courteous staff and diverse dining options. We can't wait to welcome you back soon for another great experience! Thank you for choosing us!Warm regards,

10/10 Loistava

Dean

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 31.10.2023
Dear Mr. Dean,We are truly delighted to receive your excellent rating and positive review! Your satisfaction is our top priority and we are thrilled to hear that we have met your expectations. Our team works hard to provide the best possible experience and it is incredibly rewarding to see that effort reflected in your feedback.Thank you for your support and for choosing us. We look forward to welcoming you again in the future!Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Amit

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 28.10.2023
Dear Amit,Thank you for taking the time to review us on Expedia and for the rating of 4/5. We value your feedback and will use it to improve our services. If there are any specific areas you believe we can enhance, please do not hesitate to let us know. We hope to have the pleasure of serving you again and exceeding your expectations on your next visit.Best regards,Mitsis Alila Resort & Spa

6/10 OK

Marc Sebastian

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Das Hotel ist okay aber viel zu teuer für die Leistung! Insg. aber kein 5-Sterne-Standard - eher 4-Sterne. Zu wenig Personal für viel zu viele Gäste. Das Abendessen war im wartesaalflair. Geschirr teilweise unzureichend sauber. Tischbestellungen (Getränke) teilweise falsch ausgegeben. Cocktails u. Softgetränke schmecken billig. Umständliche Reservierungen für die zusätzlichen Restaurants - auch hier zu wenig Kapazität. Zu kleiner Pool für dieses riesige Hotel und zu kaltes Wasser. Nur Salzwasserpool. Zu wenig Pool-Handtücher vorhanden. Pool-Liegen werden von allen (nicht nur Deutsche) sehr früh belegt. Die Zimmer sind hellhörig.
Yöpyi 11 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 30.10.2023
Dear Marc Sebastian,We appreciate your feedback and value your perspective on your recent stay. While we regret that you didn't find our services up to your expectations, we'd like to provide a different viewpoint on some of your concerns.Our pricing reflects the quality and service we offer and many of our guests find it to be fair. We continually strive for excellence and we take guest feedback seriously.We apologize for any inconvenience you experienced during your stay, including issues with dinner ambiance, cleanliness and drink orders. We are committed to addressing these concerns with our team.We would like to kindly encourage our guests to share their concerns with us during their stay to address issues in real-time, as this helps us enhance the overall guest experience. Regarding the pool, we understand the challenges during peak times and are working to enhance the experience.Your comments about room noise are duly noted and we'll take steps to minimize any disturbances.We hope to have the opportunity to serve you better in the future!Respectfully,

10/10 Loistava

Peju

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I loved staying at Mitsis Alila. The beach and the surroundings was my favourite thing to do. The beach was so clean and I could spend a lifetime (obviously exaggerated) at this resort. The staff were so kind, helpful and always smiling. Thank you we had an amazing time with you.
Yöpyi 6 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 25.10.2023
Dear Peju,We would like to express our sincere appreciation for taking the time to share your feedback about your recent stay at Mitsis Alila. Your kind words truly resonate with the entire team here and we are delighted to hear about your experience.We are thrilled to know that you thoroughly enjoyed your time at our resort and that the beach and its surroundings left such a lasting impression on you. Furthermore, it warms our hearts to read about your positive interactions with our staff. We pride ourselves on delivering exceptional service and their kindness, helpfulness and ever-present smiles exemplify our commitment to ensuring a memorable experience for our guests.Your gracious words are truly appreciated, and we are grateful for the opportunity to have been a part of your vacation. We look forward to the privilege of hosting you once more in the future and we are committed to providing you with another remarkable stay at Mitsis Alila.Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Ravi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
-
Yöpyi 3 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 23.10.2023
Dear Mr. Ravi,Thank you for the 5-star rating! We appreciate your support and are delighted to know you had a great experience with us.We look forward to serving you again soon!Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Raffael

Matkusti perheen kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
Max. 3* Hotel
Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 23.10.2023
Dear Raffael,We appreciate your feedback, but we would love to hear more about your experience to better understand how we can improve further. If you could provide more direct feedback or specific details regarding your stay, it would be immensely helpful for us in addressing any concerns or areas that may require attention. Your insights are valuable to us and we aim to make your future experiences even more enjoyable.Please feel free to share any additional information or suggestions you may have. We look forward to hearing from you.Best regards,Mitsis Alila Resort & Spa

10/10 Loistava

Anja

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Tolle Anlage für alle, die Ruhe lieben. Hochwertig, liebevoll durchdesigned (von ganz unten bis ganz oben, innen und außen), Marmorboden überall und bequeme Betten. Es sind super schicke, bequeme und dick gepolsterte Liegen an den Pools und am Strand für jeden verfügbar. Keine Belegung durch Handtücher deswegen ;-) Badetücher schleppen ist nicht notwendig, da täglich frisch am Wasser zu haben. Wer sich am Strand nur wenden möchte und baden - kein Problem. Viele Strandkellner sorgen für Getränke nach Wunsch. Badeschuhe sind wirklich vorteilhaft (sehr steinig) und auch Schwimm- oder Taucherbrille. Das Wasser ist nämlich glasklar. Die Restaurants, welche im AI bereits enthalten sind - lecker. Nach dem Check-in buchen möglich. 2 waren für uns in der 1 Woche möglich, also weise wählen. Jeden Abend wechselndes Buffet, passend zu den Spezialitäten-Restaurants. Alles sauber und ordentlich und der Ausblick vom Zimmer ist grandios. Jeden Abend geschmackvolles Abendprogramm. Hübsch rausgeputzte Menschen, viel Platz zum sein, da nichts zu eng und vollgestellt, 24h Essen und Trinken. Minibar wurde mit allem und viel, täglich aufgefüllt. Cocktails, alles was das Herz begehrt - auch, was nicht auf der Karte steht… die Barkeeper lieben Herausforderungen;-) Wir waren diesmal nur 1 Woche Urlauben, konnten im Alila aber wirklich auftanken. Taxikosten sind absolut bezahlbar und lassen Busse und Sammeltransporte blass aussehen… Rundum empfehlenswert, wir kommen bestimmt wieder.
Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 22.10.2023
Dear Mrs. Anja,We sincerely appreciate your detailed and positive review of your recent stay at our facility. Your thoughtful comments provide us with valuable insights into your experience and help us maintain the high standards we aim to uphold.It is heartening to learn that you found our resort to be a tranquil oasis, designed with meticulous care from the inside out. The marble floors and comfortable beds are indeed designed to provide the utmost comfort and luxury. We are delighted that you enjoyed the well-appointed loungers by the pools and beach and our commitment to providing fresh towels and prompt service.Your mention of the crystal-clear water and the need for bathing shoes and swimming equipment is insightful for our future guests. We are pleased that you found our all-inclusive restaurants to be delicious and appreciated the flexibility of booking after check-in. It is wonderful that you were able to sample a variety of dining experiences during your stay.Maintaining a high standard of cleanliness and providing a beautiful view from your room are top priorities for us and we are pleased that you recognized our efforts in this regard. We are equally thrilled to know that you enjoyed our evening entertainment program and the availability of food and drinks around the clock. The efforts of our bartenders to accommodate unique requests are commendable and we appreciate your acknowledgment.Your recommendation means a lot to us and we are eagerly looking forward to welcoming you back in the future. With best wishes,Mitsis Alila Resort & Spa

10/10 Loistava

Anders

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
We will return (again)
This is the best place we ever stayed. It's our 3rd time here, and we will return for a 4th time.
Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 20.10.2023
Dear Anders,We sincerely appreciate your outstanding review and we are honored that you have chosen our establishment as your preferred destination for the third time. Your feedback, awarding us a perfect 10 out of 10 rating, is indeed heartening.It brings us immense joy to know that you regard our accommodations as the finest you have ever experienced. Thank you for your continued trust in our establishment. We are eagerly looking forward to hosting you for the fourth time and we are committed to ensuring that your next visit will be as memorable as the previous ones.Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Gabriel

Matkusti ryhmän kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Die Einrichtung ist eine der schönsten an diesem Strand
Yöpyi 8 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 19.10.2023
Dear Gabriel,Thank you very much for your excellent review. We are delighted to hear that you enjoyed your stay at our hotel and that you found our establishment to be one of the most beautiful in the area. Customer satisfaction is always our top priority and this kind of feedback encourages us to continue providing the best possible experience to our guests. We look forward to welcoming you back in the future.Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Isla

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Not as good as it used to be
We stayed at this hotel in 2019 and chose it again this year as we had previously been so impressed by it. Unfortunately standards have slipped since 2019. Service was slow in many areas and products unavailable. We were a family of 3 but our room was made up for 2. Housekeeping did come and make the bed up but we never received sufficient towels.On ordering a latte or cappuccino at breakfast it was regularly up to 20 minutes before this was served. We were always finished eating before the coffees were served. Some staff worked extremely hard but others were quite lazy. Wait times in the bar behind reception were often excessive due to a lack of staff. They claimed they couldn't always offer all drinks as they hadn't had time to stock the bar, they had been serving customers since the start of their shift. The pool bar ran out of diet coke on day 4 of our holiday and it was never replenished. The food on the buffet was actually quite limited and repetitive compared to our previous trip.We had a vomit-like substance appear in the shower so called reception to no avail. After visiting reception they sent housekeeping up to dose the shower. Housekeeping blamed us for being sick in the shower when there was quite clearly an issue with the drains. She also mopped the substance up and then used the dirty mop to clean the bathroom floor! Alila was an excellent hotel but I would now say it is between average and good. It's a 4 star hotel now
Yöpyi 7 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 19.10.2023
Dear Isla,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate the opportunity to address your concerns and share our perspective.Firstly, we'd like to emphasize that our staff strives to provide the best possible service to our guests and minimize waiting times. We acknowledge that there were delays in service and product availability during your stay and we apologize for any inconvenience you may have experienced. These delays can sometimes occur, especially during peak periods or due to unforeseen circumstances and we are continually working on improving our service to ensure a more seamless experience for our guests.Regarding the housekeeping service, we do our best to ensure that the room setup and the number of towels are in line with our guests' preferences. We understand that everyone has different needs and we're more than willing to adjust our service based on your requirements.Maintenance issues, like the one you described in your bathroom, can indeed be unfortunate. It is essential to us that such issues are addressed promptly and effectively. We appreciate your feedback as it helps us improve our services and meet our guests' expectations and we thank you once again for sharing your thoughts and adbanced rating. We hope you would consider giving us another opportunity in the future to demonstrate the high standards we aim to maintain. Your satisfaction remains our top priority.Thank you for your valuable input and we look forward to welcoming you back for a better experience.Warm regards,Mitsis Alila Resort & Spa

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
This is a simple all inclusive hotel. It is a generous site and comfortable but has number of drawbacks. 1. food is appalling 2. the hotel is understaffed and service staff cant keep up with demands, needs and tidying communal spaces 3. pool is very small for this size of a hotel Overall staff are lovely and very accommodating. Given this is an all inclusive hotel - I wouldn't come back again because the food was that bad.
Yöpyi 4 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 15.10.2023
Dear Reviewer,We appreciate your feedback on your recent stay at our all-inclusive hotel. We'd like to address some of the concerns you raised.We understand that the quality of our cuisine is of paramount importance to our guests and we regret to learn that you found it disappointing. We take the dining experience of our guests seriously and are dedicated to offering a diverse array of cuisines to cater to a wide range of tastes. Our restaurants include options spanning from Greek to Asian, Italian to Mexican, in addition to our main restaurant. We are surprise to see such comments as our cuisine is always being praised.Moreover, we endeavor to provide a serene and enjoyable pool experience, offering a variety of pool options. In addition to our main pool, we have two dedicated children's pools to ensure a safe and enjoyable environment for families with young ones. We also provide an indoor pool for guests who prefer a more private or sheltered swimming experience. Our goal is to provide a range of aquatic options to cater to the diverse preferences of our guests.We sincerely appreciate your kind words regarding our staff. We take pride in their dedication to accommodating the needs of our guests. We firmly believe that we maintain an adequate number of staff members to sustain a high level of service. If you encountered any delays or service shortcomings during your stay, we extend our sincerest apologies and will address these matters with our team to ensure a more efficient and enjoyable experience for future guests.We are committed to an ongoing process of service improvement and hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing our hotel and we eagerly look forward to the possibility of welcoming you back in the future.Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Jiten

Yöpyi 7 yötä elokuussa 2023
Mitsis Alila Resort & Spa vastasi 12.10.2023
Dear Jiten,We would like to primarily thank you for choosing Mitsis Alila Resort & Spa for your recent holidays and for awarding us with this excellent rating.We hope you had a wonderful stay at our resort and we have the chance to welcome you back soon.Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Karen

Yöpyi 2 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 31.10.2023
Dear Mrs. Karen,We would like to extend our heartfelt thanks for taking the time to share your feedback following your recent stay at our hotel. Your insights are highly valuable to us and we appreciate your 4-star rating.Your 4-star rating suggests that you were generally pleased with your visit, but there may be some aspects where we can make improvements to ensure a 5-star experience in the future. Your input is essential to our ongoing efforts to provide the best possible service to our guests.Once again, thank you for choosing our hotel and for your valuable feedback. We remain dedicated to improving our services and creating memorable experiences for all our guests.We look forward to having the pleasure of welcoming you back in the near future and we are committed to making your next stay even more enjoyable.Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Suzanne

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
La chambre d’hôtel était magnifique. La nourriture était excellente. Le service excellent aussi. En ce qui concerne la nourriture, c’est l’endroit le mieux de tous les resorts que j’ai fait.
Yöpyi 5 yötä lokakuussa 2023
Mitsis Alila Resort & Spa vastasi 10.10.2023
Dear Mrs. Suzanne,Thank you for your recent review of our hotel. We are delighted to hear that you enjoyed your stay and we are especially pleased to learn that you found our rooms, food and service to be excellent.We take great pride in our hotel and we strive to provide our guests with the best possible experience. We are especially pleased to hear that you found our food to be the best of any resort you have been to. Our chefs work hard to create a delicious and varied menu and we are always happy to accommodate special dietary requests.We appreciate your feedback and we hope to welcome you back to our hotel soon.Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu ja huoneen mukavuus
The hotel is lovely and has everything you need. The food in the restaurants is not amazing but presents well. Make sure to book them in advance on the app or you will miss out. Lovely beach bar and amazing pizza whenever you feel like a slice. Room are run down and housekeeping standards are low due to the size of the hotel. Lady working at Pita corner was just amazing!!
Yöpyi 7 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 5.10.2023
Dear Valued Guest,Thank you for taking the time to share your review of the hotel. We appreciate your feedback and are pleased to hear that you enjoyed certain aspects of your stay.It's great to know that you found the hotel to be lovely and that it offers everything you need. The mention of the food in the restaurants being well-presented but not amazing gives us valuable insight into the dining experience. We will definitely take this feedback into consideration as we continually strive to improve our culinary offerings.We are delighted that you enjoyed the beach bar and the pizza and it's wonderful to hear that the staff at the Pita corner left a positive impression on you. We will make sure to pass on your compliments to the team member you mentioned.We apologize for any inconvenience you may have experienced during your stay. It's important to note that we provide housekeeping services every day to ensure that our guests enjoy a clean and comfortable environment. Moreover, our rooms are meticulously decorated with careful attention to detail, aiming to offer all the comforts of a 5-star resort. Thank you once again for your review and we hope to welcome you back again in the future. Kind regards,Mitsis Alila Resort & Spa

10/10 Loistava

Neithun

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Amazing
Yöpyi 8 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 28.9.2023
Dear Mr. Neithun,Thank you for your review!We are thrilled to hear that you had an amazing experience with our resort.Once more thank you for your kind words and we are looking forward to welcome you back again!Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Viveak

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 26.9.2023
Dear Viveak,We would like to primarily thank you for choosing Mitsis Alila Resort & Spa for your recent holidays and for awarding us with this excellent rating on Expedia.We hope you had a wonderful stay at our resort and we have the chance to welcome you back in the near future.Kind regards,Mitsis Alila Resort & Spa

10/10 Loistava

Armend

Hyvää: Siisteys
Yöpyi 7 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 23.9.2023
Dear Armend,Thank you for the five-star review! We're delighted to have met your expectations and look forward to serving you again in the future.Warm regards,

10/10 Loistava

Linda

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful hotel and staff, thank you. The dining options and quality of the food on offer was superb.
Yöpyi 7 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 17.9.2023
Dear Linda,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our hotel and we greatly appreciate your kind words.Our dedicated staff takes great pride in providing exceptional service and it is heartwarming to know that they made your stay memorable. We are also delighted that you enjoyed the dining options and found the quality of our food to be superb. Your feedback is invaluable to us and it motivates us to continue delivering exceptional service and dining experiences. We look forward to welcoming you back to our hotel in the future. Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Dawn

Matkusti kumppanin kanssa
Loved this hotel. Food quality very good, especially the A la carte restaurants. The champagne bar is a must before dinner. Evening entertainment every night.
Yöpyi 8 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 17.9.2023
Dear Dawn,We greatly appreciate your positive feedback! It is fantastic to hear that you loved your stay at our hotel. The fact that you found the food quality, especially at our A la carte restaurants, to be very good warms our hearts.We are thrilled you enjoyed the must-visit champagne bar before dinner and the evening entertainment every night.Your feedback is incredibly valuable to us and it motivates us to continue exceeding your expectations. We hope to have the pleasure of welcoming you back to our hotel soon. Thank you for choosing our hotel and we look forward to serving you again.Best regards,Mitsis Alila Resort & Spa

10/10 Loistava

YAAKOV

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 17.9.2023
Dear Yaakov,We would like to firstly thank you for choosing Mitsis Alila Resort & Spa for your recent holidays and for awarding us with this excellent rating on Expedia.We hope you had a wonderful stay at our resort and we have the chance to welcome you back in the near future.Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Sharlie

Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 17.9.2023
Dear Sharlie,Thank you for sharing your review on Hotels.com, where you rated your stay as 8 out of 10.Your feedback is highly valuable to us as it helps us improve the guest experience. If you have any specific comments or suggestions on how we can achieve a perfect 10 in the future, please do not hesitate to share them with us directly.We hope to welcome you back to our hotel in the future and provide you with an even more exceptional experience.Sincerely,Mitsis Alila Resort & Spa

8/10 Hyvä

Jennifer

Yöpyi 8 yötä elokuussa 2023
Mitsis Alila Resort & Spa vastasi 13.9.2023
Dear Jennifer,Thank you for taking the time to review your stay with us. We noticed that you rated us 4 out of 5 and we genuinely appreciate your highly advanced rating. In our continuous effort to improve, we would love to hear more about your experience and what led to the 4-star rating. Your insights will help us enhance our services and ensure your next stay is a 5-star experience. Please feel free to share any specific feedback or suggestions you may have with us directly. We value your input and look forward to serving you even better in the future. Thank you for choosing us for your stay.Warm regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice break
Had a great time staying at Mitsis Alila for a week. We are a family of two adults, a 5 year old and 2 year old. Staff are all very nice, friendly and helpful. Breakfast can be very slow and it's very hard to get anyone's attention, it's like they avoid eye contact. The food and drinks are of a high quality, we had a great meal at the Italian, especially the seafood linguine. My biggest issue was the fact that when we checked in our toilet was dirty. It took four phone calls to reception and three cleaning attempts to get it right. Although they were apologetic I don't really see how you can get it wrong for so long. I even took pictures to show exactly where it had been left filthy. Was extremely frustrating. Evening entertainment is brilliant. Lack of sunbeds around the pool and both pools are salt water and therefore very salty. Some lovely food bbq'd on the beach and fresh pizzas being made daily. Cocktails at all bars are delicious which was a pleasant surprise. Overall a lovely stay just a few issues that could be improved.
Yöpyi 7 yötä elokuussa 2023
Mitsis Alila Resort & Spa vastasi 12.9.2023
Dear Valued Guest,We appreciate your detailed review of your week-long stay at Mitsis Alila with your family. Your feedback is invaluable to us as it helps us identify areas for improvement.We are pleased to hear that you found our staff to be friendly and helpful and that you enjoyed the quality of our food and drinks. It is particularly heartening to know you had a great experience at the Italian restaurant.We apologize for the cleanliness issue with your room's toilet and we appreciate your patience as we resolved it. Your feedback will help us improve our housekeeping procedures.Your remarks regarding breakfast service have been noted and we will work on addressing this to ensure a smoother dining experience for our guests.We are delighted to hear that you enjoyed our evening entertainment and found our cocktails to be delicious.We understand your concerns about the availability of sunbeds and the saltwater pools and we will look into ways to improve these aspects of your stay.We would like to thank you for your feedback and we hope you will give us another opportunity to provide you with an even better experience in the future.Kind regards,Mitsis Alila Resort & Spa

10/10 Loistava

Solomon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great. hotel. no complaints. ALL POSITIVES!!!
Yöpyi 4 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 12.9.2023
Dear Mr. Solomon,Thank you for your kind words regarding your recent stay with us.We are thrilled to know that you had a great stay at our hotel and we sincerely appreciate your positive feedback.We look forward to the opportunity to welcome you back for another outstanding experience.Warmest regards,Mitsis Alila Resort & Spa

10/10 Loistava

Atieh

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Perfect voor familie, iedereen vriendelijk hier. Heel relax
Yöpyi 6 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 10.9.2023
Dear Mr/Mrs Atieh,We would like to primarily thank you for choosing Mitsis Alila Resort & Spa for your holidays and for awarding us with this excellent rating and kind comments.We hope you had a wonderful stay at our resort and we have the chance to welcome you back in the near future for another exceptional stay.Best regards,Mitsis Alila Resort & Spa

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great hotel
This is a great hotel. Really great beach, pools and most of the hotel interior is great. The rooms are really nice and kept clean every day with a free well stocked mini bar. The food and drinks are great quality and the a la carte restaurants are amazing. The only negatives are the longish waits at bars/ waiter drinks service and some areas of the lower floors look a little dated. We had a great stay and would recommend this hotel.
Yöpyi 7 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 12.9.2023
Dear Valued Guest,Thank you for your thoughtful review of our hotel. We are delighted to hear that you had a great stay and enjoyed many aspects of your experience.It is wonderful to know that you appreciated our beautiful beach, pools and well-maintained rooms with complimentary, well-stocked minibars. We are also thrilled that you found our food and drinks to be of great quality, especially in our a la carte restaurants.Your feedback regarding wait times at bars and waiter drink service is duly noted and we will work on improving these aspects of our service. Additionally, your observation about certain areas on the lower floors will be considered for future updates.We truly appreciate your recommendation and it would be our pleasure to welcome you back for another enjoyable stay in the future.Warm regards,Mitsis Alila Resort & Spa

10/10 Loistava

Tilo

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was perfekt
Yöpyi 9 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 28.10.2023
Dear Tilo,We are delighted that you had a wonderful stay at our resort. We sincerely appreciate your positive review and the perfect 5/5 rating. We look forward to the opportunity of welcoming you back in the future to provide yet another exceptional experience.Best regards,Mitsis Alila Resort & Spa

10/10 Loistava

Curtis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Ultra All Inclusive resort, beautifully decorated, amazing staff. The restaurants have amazing quality food. Beach is beautiful with waiter service and a fully stocked bar and they will make any drinks
Yöpyi 7 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 9.9.2023
Dear Mr. Curtis,Thank you for your fantastic review of the Ultra All-Inclusive resort. It is clear that you had an outstanding experience during your stay.The mention of the resort's beautiful decor and amazing staff highlights its attention to aesthetics and guest satisfaction. The fact that you found the restaurants to offer high-quality food is certainly a great selling point for potential guests looking for a culinary delight.The description of the beach with waiter service and a fully stocked bar, along with their flexibility in making a variety of drinks, creates a vivid image of a truly luxurious and indulgent beachfront experience.Your concise and positive review highlights the key aspects that many travelers seek in a resort: elegance, exceptional service and culinary excellence. It is evident that you had a memorable time and your review will undoubtedly help others in making their vacation choices. Thank you for sharing your experience and we cannot wait to welcome you back. Best regards,Mitsis Alila Resort & Spa

10/10 Loistava

sharon

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our staying at the hotel was fantastic. We have allergic kid and they Make sure he has all the food he needs without the allergen. The service was wonderful and we were always taken care of for everything. The food was excellent and the service too.
Yöpyi 4 yötä syyskuussa 2023
Mitsis Alila Resort & Spa vastasi 8.9.2023
Dear Mrs. Sharon,Thank you so much for taking the time to share your wonderful experience at our hotel. We are absolutely delighted to hear that your stay was fantastic and that we were able to cater to your family's specific needs, particularly for your child.Ensuring the safety and comfort of all our guests, especially those with allergies, is a top priority for us. We are pleased to know that our team went above and beyond to accommodate your requirements, providing allergen-free options and making sure your child had the food they needed.It is also heartening to hear your positive remarks about our service and food quality. We take great pride in offering excellent service and a diverse, delectable menu to enhance your experience.Your feedback is truly appreciated and we hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future. Warmest regards,Mitsis Alila Resort & Spa