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Arvostelut: Days Inn by Wyndham Banning Casino/Outlet Mall

2 out of 5
Days Inn by Wyndham Banning Casino/Outlet Mall
2320 W Ramsey Street, Banning, CA

Arvostelut

5,8
Arvosana 10 - Loistava. 161 kautta 1001 arvostelua" "
Arvosana 8 - Hyvä. 210 kautta 1001 arvostelua" "
Arvosana 6 - OK. 189 kautta 1001 arvostelua" "
Arvosana 4 - Huono. 177 kautta 1001 arvostelua" "
Arvosana 2 - Hirveä. 264 kautta 1001 arvostelua" "

6,0/10

Siisteys

6,6/10

Henkilökunta ja palvelu

5,0/10

Palvelut/mukavuudet

5,6/10

Majoituspaikan kunto ja tilat

5,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Robert

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
You get what you pay for
Yöpyi 1 yön huhtikuussa 2024
Guest Relations Management vastasi 19.4.2024
Dear Robert,We're thrilled to hear about your stay at our hotel! Your feedback means the world to us. While we're delighted you found value in your experience, we're also keen to ensure every aspect of your stay exceeds expectations next time. We're constantly striving to enhance our offerings and provide top-notch service. Your input fuels our motivation to keep pushing the boundaries. We can't wait to welcome you back and show you an even more fabulous time!

10/10 Loistava

Fred

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Plenty of dining options
Guest Relations Specialist vastasi 13.4.2024
Hi Fred,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about the abundance of dining options nearby, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

6/10 OK

Angelina

Yöpyi 1 yön maaliskuussa 2024
Guest Relations Specialist vastasi 30.3.2024
Hi Angelina,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

2/10 Hirveä

Pamela

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 1 yön maaliskuussa 2024
Guest Relations Specialist vastasi 26.3.2024
Hi Pamela,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

8/10 Hyvä

ernesto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Guest Relations Specialist vastasi 23.3.2024
Hi Ernesto,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 OK

Brenda

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Outdated and vandalism in the rooms.
Yöpyi 1 yön maaliskuussa 2024
Guest Relations Specialist vastasi 20.3.2024
Hi Brenda,We sincerely apologize for any inconvenience caused during your stay. However, we'd like to assure you that our maintenance team diligently inspects and updates our rooms regularly to ensure a comfortable experience for all guests. Any instances of vandalism are taken very seriously, and we have strict security measures in place to prevent such occurrences. We appreciate your feedback and will use it to continue improving our services for future guests.

6/10 OK

Sanjeev

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
this appears to be a facility where smoking is allowed in rooms. We had asked for a non-smoking room but were assigned a room which reeked of tobacco smoke and also had a broken air-conditioner. The manager did offer a portable room heater but due to the smoke we were given another room. That room had a leaky faucet in the bathroom. Overall a run down hotel which should not be operated in the present state.
Yöpyi 1 yön maaliskuussa 2024
Guest Relations Specialist vastasi 11.3.2024
Hi Sanjeev,We sincerely apologize for the inconvenience you experienced during your stay with us. Please be assured that smoking is strictly prohibited in all our non-smoking rooms, and we take the comfort and well-being of our guests very seriously. We have promptly addressed the issue with the room you were initially assigned to and have taken measures to ensure such incidents do not recur. Your feedback is invaluable to us as we continuously strive to improve our facilities and services. We hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

4/10 Huono

Anthony

Matkusti ryhmän kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is the third time staying here and the tv signal never works. They tell you upon arrival that they have a problem with the signal but I think owners are just being cheap and don’t want to pay for cable.
Yöpyi 1 yön maaliskuussa 2024
Guest Relations Specialist vastasi 5.3.2024
Hi Anthony,We sincerely apologize for the inconvenience caused by the TV signal during your stays. While we do acknowledge occasional issues with the signal, we assure you that our team is constantly working to resolve them. However, we want to assure you that our commitment to guest satisfaction remains paramount, and we appreciate your continued loyalty. Your feedback helps us identify areas for improvement, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.

6/10 OK

Nancy

Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our door was open and didn’t lock from the outside, and only locked from inside the room and when I asked for another room they said they only had one room but a smoke one, not good
Yöpyi 1 yön maaliskuussa 2024
Guest Relations Specialist vastasi 3.3.2024
Hi Nancy,We sincerely apologize for the inconvenience you experienced during your stay. However, we prioritize the safety and security of our guests, and we can assure you that all necessary measures will be taken to address the issue with the door lock. While we regret that we were unable to provide you with an alternative room, please know that our team is dedicated to resolving any concerns promptly. Your feedback is invaluable, and we will use it to improve our services for future guests.

4/10 Huono

trinidad

Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
there was no towels for shower.
Yöpyi 1 yön helmikuussa 2024
Guest Relations Specialist vastasi 27.2.2024
Hi Trinidad,We apologize for any inconvenience you experienced during your stay regarding the availability of towels for your shower. Our team strives to maintain high standards of cleanliness and guest satisfaction, including ensuring that amenities are adequately stocked. We'll investigate this matter further to prevent such occurrences in the future. Your feedback is valuable to us as we continuously strive to improve our services for all guests.

6/10 OK

Mercedes, Inglewood

Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Upon checkin we were told that the Television in the room they were assigning us didn’t work. I told the receptionist that I like to watch Tv and prefer to be in a room where it woks. We were assigned a different room. When my husband went to take a shower, the shower didn’t work. I called the front desk I was told that he would come check it out. I told him we had somewhere to be and if he can just give me a different room, I even told him the one without a working Tv would be better than one with no shower. He told me he had just given it to someone else so he had no more rooms and would come check out the shower. He c as me yo the room and verified that it wasn’t working and miraculously has a room to move us to.
Yöpyi 1 yön helmikuussa 2024
Guest Relations Specialist vastasi 27.2.2024
Hi Mercedes,We sincerely apologize for the inconvenience you experienced during your stay with us. Your comfort is of utmost importance, and we regret that you encountered issues with the shower in your initial room. Rest assured, we strive to promptly address any concerns raised by our guests, and we appreciate your patience as we worked to resolve the situation. While we regret any inconvenience caused, we're pleased that our staff was able to swiftly accommodate you in a different room where both amenities were in proper working order. We hope this isolated incident won't deter you from considering us for future stays, as we continuously aim to provide excellent service to all our guests.

4/10 Huono

Olivia

Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
TV was not working the lock was broken and the room had a bad smell
Yöpyi 1 yön helmikuussa 2024
Guest Relations Specialist vastasi 27.2.2024
Hi Olivia,We apologize for the inconvenience you experienced during your stay. However, we take the maintenance of our facilities seriously and assure you that our team regularly inspects all amenities to ensure they are in proper working condition. Rest assured, we will investigate the issues you've mentioned thoroughly to prevent any recurrence in the future. Your feedback is invaluable to us as we continuously strive to improve our guests' experience.

2/10 Hirveä

Matthew

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property needs a lot of maintenance
Yöpyi 2 yötä helmikuussa 2024
Guest Relations Management vastasi 23.2.2024
Dear Matthew, We are truly sorry to hear about your disappointing experience during your stay. Your feedback regarding the maintenance of our property is concerning, and we want to assure you that we take it seriously. Maintaining the highest standards of cleanliness and upkeep is paramount to us, and we apologize for any shortcomings you encountered. Rest assured, we are actively addressing these issues to ensure they are rectified promptly. We sincerely appreciate your honesty and hope for the opportunity to make it right for you in the future. Thank you for bringing these concerns to our attention.

2/10 Hirveä

Matthew

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
One problem after another with this property. Front desk area had water leaks left and right coming from the ceiling. Going up stairs the downspouts were not connected so we had water draining all over use and the stairs
Yöpyi 2 yötä helmikuussa 2024
Guest Relations Management vastasi 23.2.2024
Dear Matthew, We are deeply sorry to hear about the series of issues you encountered during your stay at our property. Your experience is certainly not reflective of the high standards we strive to uphold. We understand the inconvenience and frustration caused by the water leaks in the front desk area and the drainage problem with the downspouts. Please accept our sincerest apologies for these shortcomings. Rest assured, we are actively addressing these maintenance concerns to prevent recurrence and ensure a more comfortable stay for all our guests. Your feedback is invaluable to us, and we genuinely appreciate you bringing these matters to our attention. We hope to have the opportunity to regain your trust and provide you with a seamless experience in the future.

6/10 OK

Antoinette

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The TV in my room didn't work and the remote for the tv was missing and the Door was kicked in recently and being held on by 1 screw
Yöpyi 1 yön helmikuussa 2024
Guest Relations Specialist vastasi 6.2.2024
Hi Antoinette,We sincerely apologize for any inconvenience you experienced during your stay. Rest assured, we take maintenance issues seriously and strive to promptly address them. Our team regularly inspects and maintains all amenities to ensure they are in proper working condition. Please know that your feedback has been duly noted, and we will take appropriate measures to prevent such occurrences in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless experience.

2/10 Hirveä

Wendy

Yöpyi 1 yön helmikuussa 2024
Guest Relations Specialist vastasi 20.3.2024
Hi Wendy,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Huono

MARIA, Westminster

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
And not in good shape!
Yöpyi 1 yön tammikuussa 2024
Guest Relations Management vastasi 3.2.2024
Hi Maria! We're sorry to hear that your experience did not meet your expectations. Your feedback is important to us, and we apologize for any inconvenience or disappointment you experienced during your stay. We would greatly appreciate it if you could provide us with more details about the aspects of our property that you found to be in poor shape. This will help us address any issues and make necessary improvements to enhance the experience for our guests. Please know that we are committed to providing our guests with a comfortable and enjoyable stay, and we will take your feedback into consideration as we strive to improve our property. If you have any further concerns or if there's anything else you would like to share with us, please don't hesitate to reach out. Your satisfaction is important to us, and we value your feedback. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.

2/10 Hirveä

Carlos

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo mal!!
Yöpyi 6 yötä tammikuussa 2024
Guest Relations Specialist vastasi 1.2.2024
Hi Carlos,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Huono

deanna

Huonoa: Majoituspaikan kunto ja tilat
The TV did not work when we arrived. had to wait about an hour it to be fixed. Very inconvinient. The shower nob was basically broken, so finding hot water was a challenge.
Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 31.1.2024
Hi Deanna,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team works diligently to address issues promptly, and we regret that you encountered difficulties with the TV and shower knob. Please know that we take such matters seriously and have shared your comments with the relevant departments for immediate attention. We strive to provide a comfortable and enjoyable experience for our guests, and your insights contribute to our ongoing efforts to enhance our services.

2/10 Hirveä

MARTIN DE LA CRUZ

Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pésimas instalaciones, no funciona TV, mal estado de la llave de regadera.
Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 30.1.2024
Hi Martin,We appreciate your feedback and sincerely apologize for any inconvenience you experienced during your stay. Our team strives to maintain high standards of quality, and we regret that your expectations were not met on this occasion. We take these issues seriously and will promptly address them to ensure a better experience for future guests. Thank you for bringing these concerns to our attention.

6/10 OK

Jordan, Studio City

Matkusti kumppanin kanssa
Hyvää: Siisteys
Room smelled luke cigarettes
Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 29.1.2024
Hi Jordan,We appreciate the time you took to share your feedback regarding your recent stay at our hotel. We sincerely apologize for any inconvenience caused by the smell of cigarettes in your room. Our hotel strictly enforces a non-smoking policy on non-smoking rooms, and we conduct thorough cleaning processes to ensure all rooms meet our high standards of cleanliness. We will investigate this matter further to identify and address the issue promptly. We value your input and will continue to strive towards providing a comfortable and enjoyable experience for all our guests.

8/10 Hyvä

margarita

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Area is good 😋
Yöpyi 1 yön tammikuussa 2024
PK vastasi 24.1.2024
Thank you for your wonderful rating and your business.

2/10 Hirveä

Maria

Matkusti ryhmän kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When I asked if I could have a 1st floor room. They told they only had 2nd floors available. I ask if they had an elevator, they said no. I explained I had a bad knees. They gave me a room towards the fwy, it was so noisy, I couldn't sleep all night. And the smell in the room was horrible, they use this chemicals to clean rhe room, tgat was so strong. It gave me a migraine. I also called during the night to tell them the Tv wasn't working. They never answered their phone. Bad experience, I don't understand why Wyndham adds their name to this horrible hotels. I wish I would of git my money refunded. I felt sick and unsafe in that room. I am a female and so was my friend.
Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 22.1.2024
Hi Maria, with us. We regret any discomfort caused by the unavailability of a first-floor room and the absence of an elevator. Our team strives to accommodate guest requests to the best of their ability. We understand the importance of a peaceful night's sleep and apologize for any disturbance caused by the freeway noise. Regarding the cleaning chemicals, we use industry-standard products to maintain a clean and sanitary environment; however, we apologize if the scent was overwhelming. We take guest feedback seriously and will address the issues you've raised internally. We appreciate your insights and will use them to improve our services.

4/10 Huono

Gabriela

Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 11.2.2024
Hi Gabriela,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Loistava

WILFREDO

Yöpyi 1 yön tammikuussa 2024
Guest Relations Management vastasi 20.1.2024
Hi Wilfredo! Thank you for choosing Days Inn by Wyndham Banning Casino/Outlet Mall and for the outstanding 5 out of 5 rating! We are delighted to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

2/10 Hirveä

Ashely

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I made this reservation by accident at least this location I wanted the palm springs location. So when I called 1 and a half hours after booking the reservation they couldn't cancel it or move me to Palm springs location. Which then forced me to leave the room that I was staying in in Palm springs which then made it to where I didn't have a place to sleep at night. All I was trying to do was extend my stay and I couldn't do so because I accidentally booked the wrong town correct hotel but wrong town and they can do nothing to help me not even cancel my reservation instead they still wanted to charge me the whole fee for a room that I didn't even stay in because I cannot get to banning from Palm springs. If you ask me it's a bunch of BS I'm going to take it up with my bank who's going to reverse the charges regardless but it's ridiculous that I have to go through this.
Yöpyi 1 yön tammikuussa 2024
Guest Relations Management vastasi 20.1.2024
Hi Ashley! We want to express my sincere apologies for the inconvenience and frustration you experienced regarding your reservation mix-up. We understand the frustration and disappointment this situation caused, and we want to assure you that we take your concerns seriously. We apologize for any miscommunication or inconvenience during your attempt to extend your stay. It's regrettable that we were unable to accommodate your request as desired, and we understand the impact this had on your travel plans. Please know that we are reviewing our reservation policies to ensure that we can better assist guests in similar situations in the future. Additionally, we appreciate your understanding and cooperation in resolving this matter with your bank. If there is anything specific you'd like to discuss or if you have additional concerns, please feel free to reach out. We value your feedback, and we hope to have the opportunity to make amends in the future.

2/10 Hirveä

Jasmine

Matkusti perheen kanssa
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
The room has never ever been dusted. The bed frame, entertainment/dresser, tv, counter top were covered in dust. The floor wasn't swept, walls were dirty. I didn't even feel comfortable using the sink to brush my teeth. I understand that you get what you pay for, but to rent out filthy rooms is crazy to me
Yöpyi 2 yötä tammikuussa 2024
Guest Relations Specialist vastasi 17.1.2024
Hi Jasmine,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our commitment to cleanliness is of utmost importance, and we assure you that we are actively addressing the issues you raised. Our housekeeping team is conducting a thorough review of the room maintenance procedures to ensure a more meticulous approach in the future. We value your input and will use it to enhance our standards for the overall satisfaction of our guests.

2/10 Hirveä

Suraj

Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 3.2.2024
Hi Suraj,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

4/10 Huono

Randy

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Clerk did not return my drivers' license at check-in, nor at check-out. Did not find out until next night, 476 miles away. Staff was no help getting it back, acting like it was my fault. I'm sure I wasn't the only one.
Yöpyi 1 yön tammikuussa 2024
Guest Relations Management vastasi 12.1.2024
Hi Randy! We sincerely apologize for the inconvenience you experienced regarding your driver's license during your stay with us. Your feedback is deeply concerning, and we regret any distress or inconvenience caused. Losing a personal item, especially a driver's license, can be a significant inconvenience, and we understand the frustration you must feel. We take this matter seriously, and we will be conducting a thorough investigation to understand the circumstances and ensure that corrective measures are taken immediately. Please accept our sincere apologies for any shortcomings in our service, and we appreciate your bringing this matter to our attention. If there's anything more you would like to share about your experience or if there's anything we can do to assist in resolving this matter, please feel free to contact us directly. We appreciate your feedback, and we hope you might consider giving us another opportunity to provide you with the positive experience you deserve.

8/10 Hyvä

Marianne, Page

Matkusti lemmikkien kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Front desk clerk kind, pleasant and helpful!
Yöpyi 1 yön tammikuussa 2024
Guest Relations Management vastasi 11.1.2024
Hi Marianne,Thank you so much for your delightful feedback! We are thrilled to hear that our front desk clerk left a positive impression on your stay. It warms our hearts to know that their kindness, pleasant demeanor, and helpful nature added to the enjoyment of your time with us. Our team is dedicated to providing exceptional service, and it's fantastic to see their efforts recognized. We appreciate your kind words and hope to welcome you back for another fantastic experience soon.

10/10 Loistava

Maria

Guest Relations Specialist vastasi 11.1.2024
Hi Maria,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Hyvä

Yeyun

Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 10.1.2024
Hi Yeyun,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Hirveä

Miguel

Hyvää: Huoneen mukavuus
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 9.1.2024
Hi Miguel,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Loistava

Elizabeth, Palm Desert

Yöpyi 1 yön tammikuussa 2024
Guest Relations Specialist vastasi 25.1.2024
Hi Elizabeth,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 Huono

Oulayvanh, Los Angeles

not happy
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 31.1.2024
Hi Oulayvanh,We appreciate the feedback from our valued guest and apologize for any inconvenience experienced during their stay. Our team is committed to providing exceptional service, and we regret that their expectations were not fully met. We take all guest feedback seriously and will use this opportunity to assess and improve our services. We hope to have the chance to welcome them back in the future and provide an enhanced experience that reflects the high standards we strive to maintain.

8/10 Hyvä

Antwanette

Matkusti pienten lasten kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was nice I would stay there again.
Yöpyi 2 yötä joulukuussa 2023
Guest Relations Specialist vastasi 1.1.2024
Hi Antwanette,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us. Our team strives to provide a comfortable and enjoyable experience for all our guests, and it's rewarding to know that we met your expectations. Your kind words serve as motivation for us to maintain our high standards of service. We look forward to welcoming you back on your next visit to our hotel.

10/10 Loistava

Monica

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
It was very convenient place to stay, friendly staff, it’s right next to dining in restaurants and a Starbucks so that was a plus. The beds were also vey comfy.
Yöpyi 1 yön joulukuussa 2023
Guest Relations Management vastasi 5.1.2024
Hi Monica,Thank you so much for taking the time to share your fantastic feedback! We're thrilled to hear that you found our hotel to be a convenient and enjoyable place to stay. Our team takes great pride in providing friendly and attentive service, and we're delighted that you experienced just that. It's wonderful to know that our prime location, surrounded by dining options and a Starbucks, added an extra layer of convenience to your stay. As for our comfy beds, we're overjoyed that you had a restful night's sleep. We can't wait to welcome you back for another delightful stay in the future. Safe travels!

4/10 Huono

BENJAMIN, LA MIRADA

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
La propiedad está bien ubicada pero está muy llena de cucarachas que nomás de verlas se te quitan las ganas de comer ahí no bueno!!!! Muy mala calidad!!!
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 28.12.2023
Hi Benjamin,We appreciate the feedback regarding our hotel's location. We understand that encountering pests can be unsettling, and we sincerely apologize for any inconvenience caused during your stay. Our team takes cleanliness and pest control seriously, and we have already initiated a thorough investigation and treatment process to address the issue promptly. We strive to maintain high standards of hygiene, and we assure you that corrective measures are being taken to enhance the overall quality of our facilities. We appreciate your understanding and thank you for bringing this matter to our attention.

10/10 Loistava

Oranij Yoli, Banning

Yöpyi 15 yötä joulukuussa 2023
Guest Relations Specialist vastasi 23.12.2023
Hi Oranij Yoli,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 Huono

LUIS, HUNTINGTON PARK

Matkusti kumppanin kanssa
Huonoa: Siisteys ja palvelut/mukavuudet
I brouhgt my wife to this hotel. booked the Jacuzzi room to have a romantic night after coming from the Morongo casino and I was shocked how durty was the floor in my room, have to go to registration and conplain about it well they sent the house keeper to clean it (she used only water and a towel) then we finally want to relax at the jacuzzi only to find out that the jetters were not working, we end up sitting in flat water no bublbles or massage from the jetters. Very disappointed, wont stay here next time.
Yöpyi 1 yön joulukuussa 2023
Guest Relations Management vastasi 22.12.2023
Dear LUIS,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconveniences you encountered during your stay at our hotel. It deeply saddens us to hear about the cleanliness issues in your room and the disappointment with the Jacuzzi not meeting your expectations.Please know that this does not reflect our usual standards, and we appreciate your bringing it to our attention. We are actively addressing the concerns you raised with our housekeeping team to ensure such lapses are rectified immediately. Regarding the Jacuzzi, we are looking into the matter to ensure that all our amenities are in perfect working order for our guests' enjoyment.We genuinely regret that your romantic night did not unfold as planned, and we understand the importance of such moments. We would be grateful for another opportunity to exceed your expectations in the future. Please do not hesitate to reach out to us directly so that we may make amends and ensure a more delightful experience during your next visit.

2/10 Hirveä

James

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Horrible
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 19.12.2023
Hi James,We appreciate your feedback and regret to hear that your experience fell short of expectations. Our team strives to provide exceptional service, and we apologize for any inconvenience you may have encountered. We would like to assure you that we take guest feedback seriously, and we are committed to addressing any issues raised to improve the overall guest experience. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive stay.

4/10 Huono

Edward

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 19.12.2023
Hi Edward,We desire to provide every guest with a pleasant stay, so I’m very sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return visit.

2/10 Hirveä

Humberto

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä joulukuussa 2023
Guest Relations Specialist vastasi 19.12.2023
Hi Humberto,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

2/10 Hirveä

ERIKA

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Rooms are old and dirty
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 17.12.2023
Hi Erika,We appreciate your feedback and apologize for any inconvenience you may have experienced during your stay. Our team is dedicated to maintaining high standards of cleanliness, and we regret that we fell short of your expectations. We constantly strive to improve and will certainly address the concerns you've raised. Your insights are invaluable to us as we work towards providing a more enjoyable experience for all our guests.

8/10 Hyvä

Lisa

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
Guest Relations Specialist vastasi 17.12.2023
Hi Lisa,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

2/10 Hirveä

Silvano

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The floor was in very bad condition the lights didn’t work properly the safety latch was broken We felt unsafe the room paint was in very bad conditions.
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 12.12.2023
Hi Silvano,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team takes great pride in maintaining the highest standards of cleanliness and safety. We have conducted a thorough inspection of the room you stayed in and are addressing the issues you highlighted, including the condition of the floor, malfunctioning lights, broken safety latch, and the state of the room paint. Rest assured, we are committed to continuously improving our facilities to ensure a comfortable and secure environment for our guests. Thank you for bringing these concerns to our attention.

2/10 Hirveä

Edgar

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Horrible, me cobraron en una de mis tarjetas de crédito y me dijo en el lobby que no había pasado y le pase otra tarjeta y esa si paso, pero después me llego también cobro de la tarjeta que supuestamente no había pasado y ahora tengo doble cobro y solo una noche. Que mal. Además la TV nunca funcionó y además donde está el clima de ac entraba mucho aire frío de afuera. Noche para el olvido
Yöpyi 1 yön joulukuussa 2023
Guest Relations Specialist vastasi 11.12.2023
Hi Edgar,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Our team strives to provide a seamless experience for our guests, and we take concerns about billing discrepancies seriously. We'll investigate the issue with the charges to ensure accuracy in our records. Additionally, we regret any inconvenience caused by the malfunctioning TV and the draft from the AC unit. Rest assured, we will address these issues promptly to enhance the overall guest experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back in the future.

10/10 Loistava

Candace

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The people who run the place are awesome! They were very kind and courteous! Some shady stuff in the parking lot on the weekends, but the place is super lit up!! I felt totally safe!
Yöpyi 2 yötä marraskuussa 2023
Guest Relations Specialist vastasi 11.12.2023
Hi Candace,We appreciate your positive feedback on our team's hospitality; it's always rewarding to hear about our staff's kindness and courtesy. Our commitment to guest safety is a top priority, and we're pleased to know that our well-lit surroundings contributed to your sense of security. While we acknowledge concerns about the parking lot on weekends, we assure you that we continuously work to enhance security measures. Thank you for choosing our hotel, and we look forward to welcoming you back for another positive experience.

10/10 Loistava

David

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 3 yötä joulukuussa 2023
Guest Relations Specialist vastasi 7.12.2023
Hi David,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Loistava

Ramon Rocello

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Thin walls
Yöpyi 1 yön marraskuussa 2023
Guest Relations Specialist vastasi 5.12.2023
Hi Ramon,We sincerely appreciate the positive rating you've given our hotel and are thrilled to learn that your overall experience was excellent. It's heartening to hear that you found our services and facilities to meet your expectations. Regarding the concern about thin walls, we regret any inconvenience this may have caused during your stay. We constantly strive to enhance our guests' comfort and will certainly take your feedback into consideration for future improvements. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.