4/10 Huono
Maria
Matkusti perheen kanssa
17.4.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Do not waste your money upgrading to the diamond club. The buffet open for everyone is the best place to eat. The other restaurants are not staffed enough, so it takes forever to order and get dinner. The bar never has upgraded alcohol and the general selection is just fine. There are so manny staff members cleaning and walk around doing nothing that maybe they should focus more on service for the guests. If you find someone to order a drink from it takes about 30 minutes to receive. You're better off walking to get it yourself. I ordered a mimosas and water at the diamond club pool and when he finally came back didn't bring the water. He apologized and never came back. I work in the service industry at home and was very disappointed with the level of service, especially because it a large chain property. We often go to Dreams and the service is fantastic. I had high hopes and was very disappointed. I do want to say the butler Vanessa is very nice. Also the man who helped us with our bag in the front. His name was Willie. He was one of the first people we encountered at the resort and was amazing. We didn't even have a long interaction with him, but he had the greatest personality and was so welcoming. As we walked he talked to us about the resort, asked us questions about ourselves. We received more information from him then the person that checked us in. Unfortunately, not everyone has the same attitude as Willie. Royalton do better
Maria
Yöpyi 5 yötä huhtikuussa 2024