4 ravintolaa, joissa tarjoillaan aamiainen

Arvostelut: La Marquise Luxury Resort Complex

5 out of 5
La Marquise Luxury Resort Complex
Rodou-Falirakiou, Rhodes, Rhodes Island

Arvostelut

8,8

Loistava

Arvosana 10 - Loistava. 138 kautta 234 arvostelua" "
Arvosana 8 - Hyvä. 61 kautta 234 arvostelua" "
Arvosana 6 - OK. 24 kautta 234 arvostelua" "
Arvosana 4 - Huono. 6 kautta 234 arvostelua" "
Arvosana 2 - Hirveä. 5 kautta 234 arvostelua" "

9,0/10

Siisteys

8,8/10

Henkilökunta ja palvelu

8,6/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Jari

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We like the adults area and all other things, but we did not like the music on the pool area. You must listen to the loud music all the day. There is no place, where isn´t any music. Food was very good.
Yöpyi 7 yötä kesäkuussa 2023
Nicolas vastasi 21.6.2023
Dear Jari,Thank you very much for the great review and insightful comments.We are so happy to hear that you had a such pleasant experience in our dedicated Adults Only Area.At La Marquise we are all firmly committed to the continuous improvement of our services and product, your contribution is welcomed, and thank you very much for sharing your thoughts regarding the music.We certainly look forward to your next visit for another memorable stay.With Kind Regards.La Marquise Team

6/10 OK

Nina

Matkusti perheen kanssa
La Marquise resort
Huoneen ilmastointi oli rikki, suihkupään pidike oli rikki, jonka takia vedet lensi ympäriinsä, wc pöntön huuhtelupainike jäi jumiin monta kertaa. Huoneen siisteys oli keskinkertainen. Palvelualttiutta ei ollut lukuunottamatta kuljettajia (hotellialue iso ja he veivät huoneeseen, sekä yksityisrannalle.) Kaiken kaikkiaan pettymys koko paikka. Odotimme viiden tähden resortilta enemmän. Alue on hieno uima-altaineen ja aktiviteetteja löytyy, mutta muuta hyvää sanottavaa ei ole.
Yöpyi 4 yötä toukokuussa 2023
Nicolas vastasi 12.6.2023
Dear Nina,Thank you for taking the time to write your personal review and feedback.We truly apologize for not managing to offer you the perfect holiday cherished and recommended by the vast majority of our guests. The technical issues you experienced were mentioned in our internal log and in fact our maintenance team solve them. Fruthermore, by consulting our Guest Relations Manager, she would have been more than happy to improve your stay experience.Once again, thank you for your valuable feedback that will be shared with our management team, in order to help us further improve our high standards services.Hoping that you will give us the opportunity to welcome you back to our property in the future.With kind regardsLa Marquise Web Team

6/10 OK

Mimmi

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Customer service was very poor everywhere: bar, lobby, reception, restaurant. Nobody wanted to help or to find our/ solve anything. Only the drivers had customer service skills.
Yöpyi 5 yötä syyskuussa 2021
Michael Karayiannis vastasi 13.10.2021
Dear Valued Guest, Thank you for taking the time to bring your feedback to our attention. It is always regrettable to note that there were some issues that caused certain dissatisfaction during your stay and would like to offer our apology for any inconvenience caused. Rest assured all your comments have been taken into consideration and have been relayed to the hotel’s management for further evaluation. Sincerely Yours,

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä lokakuussa 2019
Nicolas vastasi 16.10.2019
Dear Valued Guest, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

10/10 Loistava

Joonas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Superb hotel, would book again
We been traveling in rhodos about 10-15 years now and i have to say that La Marquise is best so far. Location is great, service was friendly, all inc food was tasty and well made, drinks were ok with some international brands. We had villa with private pool and first time during my holidays in rhodos, i would rebook same hotel again.
Yöpyi 2 yötä heinäkuussa 2019
Nicolas vastasi 14.7.2019
Dear Mr Joonas, Thank you for your nice rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises once again in the near future. Best regards Nicolas Gianniou Sales & Revenue Manager

6/10 OK

Christian

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Most likely a one time visit
The hotel is almost too big and feels more like a factory. Restaurants and service not very good. At the same time the cleaning people, gardeners and piccolos were super friendly and made up for the poor customer service received in other areas.
Yöpyi 6 yötä lokakuussa 2018
Ioannis Zervos vastasi 31.10.2018
Dear Christian, Thank you for taking time to rate us. We will address the issues you are mentioning immediately even though none of the recent guests brought those issues to our attention. Best regards Ioannis Zervos E-Commerce manager

10/10 Loistava

Leo, Finland

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good Hotel with nice service. Little bit far from town. Definately better to choose fullboard.
Yöpyi 8 yötä kesäkuussa 2018
Ioannis Zervos vastasi 16.7.2018
Dear Leo, Thank you for your comments and hope to see you again soon. Best regards Ioannis Zervos E-Commerce Manager

8/10 Hyvä

Susanne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Ioannis Zervos vastasi 15.5.2018
Thank you for rating us in on Hotels.com. Best regards Ioannis Zervos E-Commerce Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä lokakuussa 2017

4/10 Huono

Lena, Helsinki

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
+ iso uima-allas -kylmä vesi - tylsä ( ei ollut aktivitteetteja lapsille tai aikuisille) -aamiaiseen voisi saada vaihtelua - tylsä uima-allas lapsille -tylsä leikkipaikka
Yöpyi 7 yötä kesäkuussa 2017

8/10 Hyvä

Maria, Espoo

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Hyvä hotelli hyvällä sijainnilla
Hotelli on hyvä ja siisti, ei kuitenkaan viiden tähden arvoinen. Jotkut huoneet sijaitsevat aika kaukana päärakennuksesta jossa on aamiainen. Aamiainen hyvä ja monipuolinen mutta ruuhkainen. Huoneet perustasoa, hieman pieni ja ahdas jos ottaa lisävuoteella (3 henkilöä huoneessa). Hienot allasalueet, ulko-alueet mukavasti toteutettu. Hotellilla hieno oma ranta ja rantaravintola johon tarvittaessa kuljetus golfautolla (ei myöskään pitkä kävelymatka). Sijainti hyvä, hotellin edestä pääsee bussilla Rodoksen kaupunkiin. Myös joitakin ravintoloita kävelymatkan päässä. Osa henkilökunnasta erittäin ystävällisiä ja avuliaita, osa taas kovin kiireisen tuntuisia. Paranettavaa lasten/nuorten peli-alue, lähes kaikki pelit maksullisia eikä esim pingismailoja meinannut löytää mistään. Myös kuntosali on pieni ja vaatimaton tämän kokoiselle hotellille. Yleisarvosana hyvä, siisti ja mukava hotelli mutta ei luksusta.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Great all inclusive with nice pools and programme
Big and complex pool area provides frame for enjoyable sunbathing. All inclusive has around 20 quality cocktails plus the base ingredients. Meals are buffet style, variation was huge and quality good. Good service.

6/10 OK

Juha

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Huoneen mukavuus

10/10 Loistava

sally

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful stay at La Marquise. I was at the hotel for a wedding and it was so well organused, the food was amazing, the setting absolutely beautiful. I was upgraded to a room with a private pool which was like being a very rich person for a few days 😆 There was easy access to the beach, bus stops right outside the hotel. Breakfast was really, really good as were the cocktails. The hotel was scrupulously clean and despite arriving after midnight the staff were attentive and extremely helpful. The arrival.snack was very much appreciated as well! All in all it was a wonderful experience.
Yöpyi 4 yötä syyskuussa 2023
Nicolas vastasi 14.12.2023
Dear Sally, Thank you for your excellent review and high recommendation. We are delighted to read that your overall experience exceeded your expectations. We will be more than happy to welcome you for another memorable stay. Kind Regards, La Marquise Web Team

10/10 Loistava

Emma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä syyskuussa 2023
Nicolas vastasi 14.12.2023
Dear Emma, We thank you for your great review and are pleased to note that your stay was overall a success. We are looking forward to welcome you back in a near future.With Kind Regards.La Marquise Web Team

6/10 OK

Adi

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Great hotel but “cheap” behavior from the staff
Yöpyi 4 yötä elokuussa 2023
Nicolas vastasi 18.3.2024
Dear Adi,Thank you for your feedback and for choosing our hotel. We're delighted to hear that you enjoyed your stay overall. We sincerely apologize if you encountered any behavior from our staff that made you feel uncomfortable. Providing exceptional service is our top priority, and we take your comments seriously. We will address this internally to ensure that all our guests receive the utmost respect and professionalism during their stay. We appreciate your valuable input, and we hope to have the opportunity to welcome you back for an even better experience in the future.With kind regardsLa Marquise Web Team

6/10 OK

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Mha. OK experience overall, nothing too exciting..
We stayed at the hotel for 7 nights, at one of the most expensive rooms offered, prive pool and all. We love Rhodes and stayed at many hotels there. In general, the overall service was mediocre, from the receptionists to the waiters. The hotel staff was not friendly in general (with a couple of exceptions), and it felt like they preferred to be somewhere else..
Yöpyi 7 yötä elokuussa 2023
Nicolas vastasi 18.3.2024
Dear valued Guest,Thank you for choosing our hotel for your recent stay and for sharing your feedback with us. We're glad to hear that you enjoyed the amenities of our premium room during your 7-night stay. However, we're truly sorry to learn that your overall experience did not meet your expectations.Your comments about the service you received are concerning, and we sincerely apologize for any lapses in hospitality you encountered. Please know that providing exceptional service is at the heart of everything we do, and it's disappointing to hear that we fell short of this during your visit.Rest assured, we take your feedback seriously and will address it internally to ensure that all our staff members are delivering the warm and welcoming service our guests deserve. Your satisfaction is of utmost importance to us, and we're committed to making the necessary improvements to enhance our guests' experiences.We genuinely value your patronage and hope that you'll consider giving us another opportunity to exceed your expectations on a future visit to Rhodes. Should you decide to return, please don't hesitate to reach out to us directly so that we can ensure you have a truly exceptional stay.With warm regards,La Marquise Web Team

8/10 Hyvä

Christoph

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 9 yötä heinäkuussa 2023
Nicolas vastasi 9.8.2023
Dear Christoph, We thank you for your great review and are pleased to note that your stay was overall a success. We are looking forward to welcome you back in a near future.With Kind Regards.La Marquise Web Team

10/10 Loistava

Humraj Singh

Yöpyi 6 yötä heinäkuussa 2023
Nicolas vastasi 14.12.2023
Dear Valued Guest,Thank you for your excellent note!We are pleased you had an amazing time with us, hoping to welcome you back in the future. Kind Regards,La Marquise Web Team

6/10 OK

Kelly

Matkusti kumppanin kanssa
A nice hotel but don’t think it’s 5 star unfortunately. The staff were fine but not particularly welcoming or friendly (despite a couple of guys at the gondola bar). Some of the food was really poor quality or cheap alternatives (powdered eggs??!) and the system for booking into restaurants (including buffet) seemed unnecessarily complicated and pointless. The pools looked lovely by design but once in them the grouting on all the tiling was very dirty. There was also a pool attendant(?) around who’s role seemed to be telling people off for seemingly insignificant things. Drinks served in horrible paper cups to take away (alchoholic). Mini bars in room but no drinks (not even water) supplied so had to purchase this at on site shop. Had a mix up with our room which basically took almost a day to sort and when you are only there for a week that’s quite a large chunk of time we were hanging around. Beach area was old and tired and no longer all inclusive as it was “open to the public”despite everyone being there having to arrive through hotel underground tunnel and everyone had our hotel towels, just felt like a money grab for absolutely no reason. Feels harsh to write this but I think for the 5 star and price tags that are supposed to come with this hotel, it’s not up to standard. We’ve been fortunate to stay in other really lovely places that had more substance than here. Perfectly fine 3 or 4 star hotel but not 5 star and not worth what we paid unfortunately.
Yöpyi 7 yötä kesäkuussa 2023
Nicolas vastasi 18.3.2024
Dear Kelly,Thank you for your feedback regarding your stay at our hotel. We value your input and wish to address your concerns. Our hotel maintains a five-star standard of service and hospitality. While we regret any lapses you experienced, we assure you that our staff are trained to provide a warm and welcoming atmosphere. We appreciate your acknowledgment of the Gondola Bar staff and will share your praise with them.Regarding the food quality, we take this matter seriously and maintain strict standards to ensure freshness. Any specific details on your experience would be helpful for our investigation.Our reservation system aims to enhance the dining experience by managing guest flow for a relaxed atmosphere. We apologize for any inconvenience it caused you and will review our processes.Regarding pool cleanliness and attendants' conduct, we apologize for any oversight or perceived strictness. Your feedback will guide us in improving these areas.We are actively seeking more environmentally friendly options for our to-go containers.Regarding the mini-bar, our policy is clearly communicated, but we apologize for any confusion.We regret the mix-up with your room and any inconvenience it caused. Your detailed feedback will assist us in preventing such incidents in the future.For the beach area, we have agreements with the Municipality of Rhodes to provide sunbeds. However, the beach bar operates separately and is not included in our all-inclusive package.Regarding pricing, our rates are determined based on the quality of facilities and services offered. We continuously review them to ensure fairness.We appreciate your feedback and apologize for any shortcomings in your experience. Your satisfaction is our priority, and we will strive to improve based on your comments.We hope for the opportunity to welcome you back to our resort.With kind regards.

10/10 Loistava

Martin

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 10 yötä kesäkuussa 2023
Nicolas vastasi 5.7.2023
Dear Martin, We thank you for your excellent review and we are happy to note that your overall stay experience met your expectations. We are already looking forward to welcome you back soon.Sincerely Yours, La Marquise Web Team

10/10 Loistava

John Douglas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We enjoyed all aspects of the facility and staff. Great food and service.
Yöpyi 3 yötä kesäkuussa 2023
Nicolas vastasi 21.6.2023
Dear Mr. Douglas,We thank you for your excellent review and high recommendation. We are delighted to read you had a fantastic time with us and appreciated our great food and facilities. Your kind words regarding our warm and friendly service will be shared with all our team. We are looking forward to welcome you back soon for another memorable experience! With Kind Regards, La Marquise Web Team

4/10 Huono

Anjali

Matkusti perheen kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel is very commercialised and did not want to accommodate any special requests. Reception staff and front office staff are unfriendly. Special thanks to the main chef as he catered for our dietary requirements. The entertainment team were friendly, polite and the activities organised were good.
The Web Team Department vastasi 8.11.2022
Dear Valued Guest,Thank you for your message. Our hotel and its staff are always at our guests' disposition and respond at requests upon availability. We can only apologize if our reception team and front office didn't manage to satisfy your special request.On the other hand, we are glad to know our Chef catering for your dietary requirements and entertainment team with activities organized were to your satisfaction.Kind Regards,

10/10 Loistava

Roy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Food was amazing and employees are so nice and kind. There are many activities in the resort such as tennis, yoga etc
Yöpyi 4 yötä syyskuussa 2022
The Web Team Department vastasi 28.9.2022
Dear Valued Guest,Thank you for your kind review. We are pleased you had an amazing time with us,Hoping to welcome you back n the not so distant future,Best Regards,

10/10 Loistava

Roland

Yöpyi 3 yötä syyskuussa 2022
The Web Team Department vastasi 26.9.2022
Dear Valued Guest,Thank you for your excellent note.Kind Regards,

4/10 Huono

SEBASTIEN EMILE

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
Le personnel de restauration sont super professionnel et très agréable, les animateurs sont trés sympa et très à l écoute , surtout Johnny et Pablo . Hôtel très propre , la restauration très bonne et variée. Par contre les piscines sont des pataugeoires : 1 mètre 05 dans la piscine principale, une autre a 1 mètre 10 , une autre piscine au spa a 1.50/1.60 mais aucun paysage, enfermé dans une coure intérieur, pas top pour un hôtel 5 Etoiles, assez decevant !! La belle photo de la belle plage de sable sur le site , pas vrai ,juste 50m de sable puis galets et gros rochers glissants dans l'eau. équipez vous de chaussures pour aller nager. pas top, l hôtel est assez éloigné des villes animées , prendre un bus pour y aller sinon voiture de location. Beaucoup d'enfants, pas trop tranquille, ni calme. Durant notre sejour , nous avons eu des odeurs d'égouts , de gasoil en journée au bord de la piscine!! pour un 5 etoiles , c'est moyen .
Yöpyi 17 yötä elokuussa 2022
The Web Team Department vastasi 16.9.2022
Cher Client,Merci pour votre message et vos compliments. Nous tenons compte de vos commentaires car ceux-ci nous aide a ameliorer nos services. Bien a vous,

8/10 Hyvä

David

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Staff was really nice especially with the kids (except 2-3 specific people), swimming pool in the lagon is big and there was always room left in and around the pool. The kids pool is really nice for babies. We found the restaurants / food really good for an all inclusive hotel (a lot of choice, tasty). Our room was located on the 1st floor of the main building (the oldest one it seems), right above the kitchens of the main restaurant. It was really noisy, we were waking up around 6:30 AM every day because of the noise in the restaurant, we were able to hear music from the kitchens in our bathroom through the ventilation. Bathroom was a bit old / poorly renovated for a 5-star hotel. With that said, we had a great time at the hotel La Marquise, our kids loved it.
Yöpyi 7 yötä elokuussa 2022
The Web Team Department vastasi 29.8.2022
Dear Valued Guest,Thank you for your kind review posted. We are pleased to read you had a great family time at La Marquise hotel. Your comments are welcomed as they help us identifying issues and resolve these where it is possible.Please do not hesitate to get in contact with our reservation department for a family room in another part of the hotel on your next stay with us. We are looking forward to welcome you back in the near future,

10/10 Loistava

Jozefina

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Es war ein traumhafter Urlaub, welchen wir in vollen Zügen genossen haben. Das Hotel ist für Familien, Paare und Freundinnen gleichermassen geeignet. Ein grosses Lob an das Personal. Egal ob Rezeption oder der Poolguy (Kostas)...es war uns eine Freude!!
Yöpyi 6 yötä heinäkuussa 2022
The Web Team Department vastasi 31.8.2022
Sehr geehrte Gäste,Vielen Dank für Ihr positives Feedback zu Ihrem Aufenthalt im La Marquise.Wir freuen uns, dass wir Ihnen einen traumhaften Urlaub ermoeglichen konnten. Gerne geben wir Ihre lobenden Worte an das gesamte Team weiter.Es würde uns freuen, wenn Sie unser Hotel wieder für einen Ihrer Urlaube aussuchen würden.Mit herzlichen Grüßen,

8/10 Hyvä

Noemi

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Rapport qualité prix c est correct
C est un hôtel 5 étoile de vacance . Donc un 5 étoile niveau 4 surtout pour son hospitalité . L accueil est très médiocre , pas un Pt sourire n y explication n y Pt mot gentille . Comme par exemple , bonne journée ,comment se passe votre séjour, bonjour tout simplement . C est pas si grave ,mais en vacance c est sympa . La chambre est grande ce qui est un avantage. Par contre niveau nettoyage c est très bof pour un 5 étoile . Si vous loger dans l immeuble principal vous n avez presque aucun transat dispo pour vous coter piscine . Les transat sont prioritaire à ceux qui loge à coter de la piscine . La plage est très jolie , les piscine aussi sont très belle et agréable . Salle à manger il y a du choix c est pas extra mais y a de tout pour tout le monde , il y a du choix Rapport qualité prix c est correct . Mais je n y retournerai pas . Il est situer à 20 min de la ville nous Avons louer une voiture tous le séjour . Mais bien situer à coter des beaux hôtel . Nous avons loger 10 jours
Yöpyi 9 yötä elokuussa 2022
The Web Team Department vastasi 17.8.2022
Cher Client, Nous vous remercions d’avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis de lire que vous avez apprécié votre séjour dans son ensemble. Chaque commentaire contribue à améliorer la qualité de nos services, et nous vous sommes reconnaissants à nous motiver à évoluer dans notre travail. Bien sincèrement,

6/10 OK

Kelly

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Pas mauvais mais pas digne d’un 5 étoiles, le petit déjeuner est fourni mais pas incroyable. Chambre un peu vieilles, places à la piscine réservées pour les chambres uniquement en réa de chaussée donc faut se lever tôt.
Yöpyi 7 yötä elokuussa 2022
The Web Team Department vastasi 17.8.2022
Cher Client, Nous vous remercions de votre ressenti. Nous sommes navrés d'apprendre que nous n'ayions pu vous satisfaire en tous points, la majorité de nos chambres étant pourtant renouvellées pendant la crise sanitaire. Soyez assuré que vos remarques seront abordées avec nos équipes dans l’objectif sans cesse renouvelé (et bien difficile à atteindre) qui est la satisfaction totale de tous nos clients. Bien sincèrement,

6/10 OK

Tarkistettu asiakas

Yöpyi 7 yötä elokuussa 2022
The Web Team Department vastasi 26.9.2022
Dear Valued Guest,Thank you for your message. Hoping next time we will manage to satisfy you in all aspects,Kind Regards,

10/10 Loistava

Yariv

Yöpyi 7 yötä heinäkuussa 2022
The Web Team Department vastasi 8.8.2022
Dear Valued Guest, Thank you for your excellent note. Sincerely Yours, La Marquise Resort Hotel

2/10 Hirveä

Edna

Yöpyi 1 yön elokuussa 2022
Mpoikos Grigoris vastasi 8.8.2022
Dear Mrs. Szpilman, we are always welcome criticism, if it is truthful, honest and respectful, as it is helping us see possible weakness and to improve our services. Although your rating and comment was only one very negative word, we can say that is far away from honest and respectful. And we will explain in detail what we mean: You arrived in our Hotel on the 4th of August & your reservation through EXPEDIA was for a Junior Suite with sea view for two adults and one child for the first night and one Family Suite for 5 persons from the second night till 12/08/22. Upon your arrival, our Front Office Manager noticed that you were in total 5 guests (two adults and 3 children) and not three, as you initially booked. She then informed you that the maximum occupancy of our Junior Suites with sea view are up to 3 guests and she very kindly requested you either to modify your reservation through EXPEDIA for this first night, or to proceed with a new booking for 1 night through our website and to change on the 5th of August to the booked room category of a family suite with sea view, which can accommodate up to 5 guests in total. Hearing this solution to your mistake (we want to believe is was one) you were very disrespectful towards her, shouting and coursing her, using very insulted French expressions which unfortunately for you she understood as she also speaks French and felt of course very offended. Hearing your coursing towards our employee, your brother in law who also booked a double Family Suite correctly, involved in the discussion to calm you down and proposed to accommodate the extra 2 children in his Suite for the night. Despite your unacceptable behavior, the Front office Manager went the extra mile in order to make you feel better by agreeing to sleep your children to your brother in law’s Suite without even charging you any additional cost for the accommodation of the extra persons. To conclude, we feel that our colleague’s attitude towards you was beyond the standard professional limits every employee can reach when he is offended, and your behavior was terrible. You will find the extra charges of the additional two children you forgot to add them in your first reservation and hope at least to enjoy your stay with us without any further insults towards our hard-working colleagues. Mpoikos Grigoris Rooms Division Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Toller Familieurlaub
Yöpyi 2 yötä heinäkuussa 2022
The Web Team Department vastasi 19.7.2022
Dear Valued Guest, Thank you for your excellent report. Very Sincerely, La Marquise Resort Hotel Web Team Department

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Anbefales sterkt
Anbefales på det sterkeste. Fantastisk resort, rent og ryddig og hyggelig personale. Maten er helt fantastisk!!
Yöpyi 7 yötä heinäkuussa 2022
The Web Team Department vastasi 19.7.2022
Dear Valued Guest, Thank you for your excellent review and high recommendation. We are delighted to read you had a fantastic time with us and appreciated our amazing food. Best Regards, La Marquise Resort Hotel Web Team Department

8/10 Hyvä

Ghassan GUS, Katy

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great staff specially at the breakfast time, Spa is not to the expected standards, I was told that Jacuzzi and Sauna are out of service then they said this required extra payment, I expected better from such Resort.
Yöpyi 6 yötä kesäkuussa 2022
The Web Team Department vastasi 27.6.2022
Dear Valued Guest, Thank you for taking the time to bring your feedback to our attention. We are pleased to note that overall you enjoyed your stay with us and our great staff services. We would like to apologize for any inconvenience caused at the Spa area. Be assured your comment will be relayed to our external supplier who is managing our Spa to check and take all necessary actions. Yours Sincerely, La Marquise Resort Hotel Web Team Department

10/10 Loistava

Linus

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Top Anlage, einziger minus Punkt Strand, beim einstieg in das Meer Strandchuhe erforderlich steinig ansonsten alles top
Yöpyi 9 yötä kesäkuussa 2022
The Web Team Department vastasi 27.6.2022
Sehr geehrter Gast, Vielen Dank für Ihr freundliches Feedback. Dies wird von uns allen, die hier bei La Marquise arbeiten, sehr geschätzt. Wir freuen uns zu lesen, dass Sie insgesamt eine angenehme Zeit in unserem Resort hatten und möchten uns bei Ihnen für Ihre Kommentare bedanken. Wir freuen uns, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Gruessen, La Marquise Resort Hotel Web Team Department

10/10 Loistava

Eliran

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä kesäkuussa 2022
The Web Team Department vastasi 27.6.2022
Dear Valued Guest, Thank you for your excellent score posted. Looking forwards to welcome you back in the near future. Sincerely Yours, La Marquise Resort Hotel Web Team Department

10/10 Loistava

yoav

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Amazing hotel
Yöpyi 4 yötä kesäkuussa 2022
The Web Team Department vastasi 27.6.2022
Dear Valued Guest, Thank you ever so much for sharing your amazing experience at the La Marquise Hotel. We look forward to welcome you back soon. Yours Sincerely, La Marquise Resort Hotel Web Team Department

10/10 Loistava

Andreas, Leipzig

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä toukokuussa 2022
Nicolas vastasi 14.12.2023
Dear Andrea, Thank you for your top rating. We are happy to hear that you have enjoyed your stay with us. We hope you will give the chance to accommodate you in our premises in the future. Best regards. La Marquise Web Team

10/10 Loistava

george

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Lovely facilities, safe and 5* customer service
We stayed in early May 2022 which was off season. All the staff were incredibly helpful. We were 4 friends staying in 2 suites. There were 2x double beds when we first arrived, instead of 4 singles, but one call and this was changed immediately. Nothing was too much for the staff. They booked taxis, gave beach and restaurant recommendations, etc. The hotel wasn't very busy, as I assume it could get in the peak of summer. Breakfast had a huge selection. There were multiple pools on offer, for families, adults and groups. As the beach/beach bar was across the road, there was a golf cart to take you there and back, even thought it was a short-ish walk. An example of them having thought the customer service component through. Would definitely stay there again. One small comment which could be improved was the lack of food service on the 3rd floor pool bar. Not a big deal, as you could eat your own food there. The grounds are v. impressive. We didn't get to see all the hotel and we were there for 4 days! Incredibly well kept grounds and grass was lush throughout (not the easiest in v. hot Greek islands) and impeccably clean.
Yöpyi 3 yötä toukokuussa 2022
Nicolas vastasi 17.5.2022
Dear George, It was a real pleasure to host you to our hotel! We all thank you for your top rating folowing your recent stay at La Marquise. We always try to do our best for our guests, making them enjoy their vacation to the fullest, providing a customer-oriented service with so much attention to detail. We all hope to welcome you back in the near future! Kind Regards, La Marquise Team

8/10 Hyvä

Gennady

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 7 yötä lokakuussa 2021
Grigoris vastasi 20.10.2021
Dear Mrs. Gennady, Kalimera from Rhodes & La Marquise. First of all we would like to thank you for the time you spent to post your review regarding your recent stay with us. We would like to assure you that we will keep working hard to develop and improve our services. We would like to thank you once again for your kind preference and we look forward to seeing you on your next trip to Rhodes. Yours sincerely, Mpoikos Grigoris Rooms Division Manager

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 6 yötä lokakuussa 2021
Grigoris vastasi 20.10.2021
Dear Guest, Kalispera from Rhodes & La Marquise. We would like to thank you for taking the time to share your most recent experience. Satisfaction of our guests is our primary concern and we are very glad when we achieve a positive result. We would like to thank you once again for your kind preference and we look forward to welcoming you back to our hotel and have the most pleasant and relaxing stay. With my warmest regards, Mpoikos Grigoris Rooms Division Manager

8/10 Hyvä

michal

Matkusti perheen kanssa
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Should move from 8.7 to 10
The room and facility is great, comforatble and quite relaxing. Breakfast is nice, French and Grilled restaurant are great... BUT The recpetion staff needs an improvment in their attitude and the knowledge regarding the island and hotel functions. Misleading. Not enough activities for kids, youth and also adults. All TV programs cost money with a black card - quite surprising
Yöpyi 7 yötä syyskuussa 2021
Michael Karayiannis vastasi 4.10.2021
Dear Valued Guest, Thank you for submitting a favorable review online further your recent holidays at La Marquise Hotel. We are glad you enjoyed great accommodations and facilities, as French and Grilled restaurants as well. We do use guest feedback to find areas of improvement and we will share your feedback with the team. Please accept our sincerest apologies for the inconvenience you encountered. We do hope we get the chance to host you again in the future and then meet your legitimate expectations. With Respect,

8/10 Hyvä

Aleksandra

Matkusti perheen kanssa
Hyvää: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Anlage TOP , Sauberkeit OK . Service schlecht , Personal verplant , hört nicht zu bringt Bestellungen permanent falsch , Essen in den A laCarte Restaurants schlecht Frühstück und Abendessen - Büffets gut und reichlich. Für Familien Gut , leider wenig Programm für diese , abends nichts los
Yöpyi 5 yötä elokuussa 2021
Grigoris vastasi 20.10.2021
Sehr geehrte Frau Alexandra, „Kalimera“ aus Rhodos und La Marquise. Vielen Dank, dass Sie sich für einen Aufenthalt im La Marquise entschieden haben und sich die Zeit genommen haben, Ihre Bewertung abzugeben. Wir sind ständig bestrebt, unsere Dienstleistungen zu verbessern; Daher ist uns das Feedback unserer Gäste sehr wertvoll. Wir werden Ihre wertvollen Kommentare berücksichtigen, um unsere Servicequalität weiter zu verbessern. Wir hoffen, Sie noch einmal in unserem Resort begrüßen zu dürfen und versuchen, Ihre Erwartungen zu übertreffen. Mit meinen herzlichsten Grüßen, Mpoikos Grigoris Rooms Division Manager

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Resort bellissimo e di qualità
Resort bellissimo , camera vista piscina molto spaziosa con balcone completo di tavolo e sedie . Ristorante di alta qualità con una varietà di pietanze compreso una serata asiatica con un ottimo sushi . Colazione altrettanto ottima. Una piscina enorme che costeggia tutte le stanze e con bar centrale . Spiaggia 🏖 privata a due passi o con navetta elettrica . C’è anche un’area solo per adulti con altrettanto piscina enorme .
Yöpyi 5 yötä elokuussa 2021
The Hotel Management vastasi 21.8.2021
Gentili Clienti, Vorremmo ringraziarvi da parte di tutto lo staff dell’Hotel La Marquise per aver condiviso la vostra esperienza di vacanza online. Siamo felici di apprendere che avete trascorso un piacevole soggiorno nel nostro resort e vi ringraziamo per i commenti lasciati. Il nostro impegno e’ e sara’ sempre alto per mantenere alta la qualita’ dei servizi forniti e la soddisfazione della nostra clientela. Speriamo di riavervi di nuovo all’Hotel La Marquise nel prossimo futuro. Distinti Saluti,

10/10 Loistava

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was spacious and clean
Yöpyi 5 yötä elokuussa 2021
Michael Karayiannis vastasi 17.8.2021
Dear Valued Guest, Thank you for your excellent review. We are pleased to note you appreciated our spacious and clean property. We will be happy to welcome you back in the not so distant future. Kind Regards, The Hotel Management

4/10 Huono

Onur

Matkusti perheen kanssa
Huonoa: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Leider enttäuscht.
Wir sind mit der Familie zum ersten Mal in das Hotel. Leider liess die Freundlichkeit beim Empfang zu wünschen übrig. Kein richtiges Welcome Gefühl. Danach hatten wir ein Zimmer welches wir nicht gebucht haben/wollten. 3 Tage gaben wir verloren bis wir das Zimmer bekamen welches wir auch buchten. Auf der anderen Seite finde ich das Badezimmer passt überhaupt nicht zum Namen „Luxury Resort“. An vielen Ecken waren Spinnennester. Was gut war waren teilweise die Freundlichkeit der Servicemitarbeiter. Die sind sehr hilfsbereit. Und das Meer ist auch sehr schön. Sonst müssen wir sagen haben wir uns nicht so wohl gefühlt. Denn zuvor waren wir au Kos und in dem Hotel da waren wir zum zweiten Mal und es war fabelhaft.
Yöpyi 7 yötä elokuussa 2021
Michael Karayiannis vastasi 14.8.2021
Sehr geehrter Gast, die Zufriedenheit und das positive Urlaubserlebnis unserer Gäste ist mir sehr wichtig. Wie ich gelesen habe, Sie haben in einigen Bereichen keine guten Erfahrungen in unserem Hotel gemacht, das bedaure ich sehr. Sowohl bei der Sauberkeit des Zimmers als auch beim Service an der Rezeption haben wir in Ihrem Fall die Erwartungen nicht erfüllt. Als Hotelmanager nehme ich diese Kritik sehr ernst und möchte, daß Sie sich wohl fühlen im La Marquise und gerne an den Urlaub zurück denken. Gerne würde ich mit Ihnen einmal über Ihre Erlebnisse im Hotel sprechen. Ich möchte den negative Eindruck beheben und Sie als zukünftigen Gast vom La Marquise wieder zurückgewinnen. Es würde mich sehr freuen, wenn wir die Möglichkeit für ein solches Gespräch haben. Wenn Sie mir Ihre E-Mail schreiben und wann es Ihnen paßt, wäre ich Ihnen sehr dankbar. Mit freundlichen Grüßen, Michael Karayiannis General Direktor

2/10 Hirveä

david

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
very bad
The air conditioner did not work in the room all night we could not sleep There was no solution at the reception and they said there was a problem and they did not find a solution
Yöpyi 4 yötä heinäkuussa 2021
Nicolas vastasi 2.8.2021
Dear Mr. David, We would like to thank you for having chosen La Marquise for your vacations in Rhodes. We also thank you for taking the time to write a review for our hotel, and we are sorry to hear that we did not meet your overall expectations. It is true that during the last week, Greece has faced a historical heat wave which caused numerous malfunctions at the power station of the island of Rhodes, and this had as consequence a difficulty for the network to stabilize the voltage, with consequences on our air conditioning system. Finally the island had to face a fire of an unprecedented magnitude, imposing a general cut of electricity on the whole island for many hours with damage to the network. Efforts have been made by everyone without exception to bring this unprecedented situation back to normal. We are sorry that these unprecedented conditions spoiled your stay, and we really hope that we will have the pleasure to welcome you back in Rhodes at La Marquise and offer you a magnificent and pleasurable experience! Kind Regards Nicolas Gianniou Sales & Revenue Manager

6/10 OK

Tarkistettu asiakas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Trotz All Inclusive wurde für einiges noch Aufpreis verlangt
Yöpyi 6 yötä heinäkuussa 2021
Katerina Katri vastasi 4.8.2021
Dear Valued Guest, Thank you for your comment. Could you please be more specific about the surcharge mentioned ? Kind Regards, La Marquise Hotel Web Team