Terassi/patio

Arvostelut: Residence Inn by Marriott San Antonio SeaWorld/Lackland

3 out of 5

Arvostelut

8,6

Loistava

Arvosana 10 - Loistava. 286 kautta 510 arvostelua" "
Arvosana 8 - Hyvä. 146 kautta 510 arvostelua" "
Arvosana 6 - OK. 37 kautta 510 arvostelua" "
Arvosana 4 - Huono. 24 kautta 510 arvostelua" "
Arvosana 2 - Hirveä. 17 kautta 510 arvostelua" "

8,8/10

Siisteys

9,0/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

8,6/10

Majoituspaikan kunto ja tilat

8,0/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Jason

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Room for large family.
Yöpyi 2 yötä maaliskuussa 2024

10/10 Loistava

Nancy Driggs, Bordentown

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was incredibly friendly and helpful. Great size rooms and clean!
Yöpyi 3 yötä tammikuussa 2024

10/10 Loistava

Jae Hun

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023

6/10 OK

Sreejith

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Booked for a two bedroom suite, but did not get the same. Instead provided 2 single bedroom suite.
Yöpyi 1 yön joulukuussa 2023

10/10 Loistava

luis

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023

6/10 OK

Ravi

Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Mykesha

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing. Allowed us to church in early. Breakfast was great
Yöpyi 2 yötä marraskuussa 2023

10/10 Loistava

Sarah

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023

10/10 Loistava

Leia

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Great place to stay
The general manager was very helpful as the AC had gone out before we arrived, they made arrangements for us to stay at a nearby hotel. AC ended up being fixed so we did stay at the Residence Inn. Everyone was so friendly & helpful during our stay.
Yöpyi 4 yötä lokakuussa 2023

10/10 Loistava

Luis

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The people were outstanding and it was a nice quite weekend. The place was clean and our room was in excellent condition.
Yöpyi 2 yötä lokakuussa 2023

10/10 Loistava

Iqbal

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We went for vacation from new york we really loved it the things is when you stay in this hotel you get a lot positive vibes its so good.
Yöpyi 3 yötä elokuussa 2023

10/10 Loistava

Kirenia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent!
Yöpyi 2 yötä lokakuussa 2023

4/10 Huono

Matthew

Matkusti perheen kanssa
Huonoa: Majoituspaikan kunto ja tilat ja huoneen mukavuus
Uncomfortable
We had a two bedroom suite and the air-conditioning was not working and they would have someone to fix it. So we had to move to a 1 bedroom and the bed was awful. We complained about the bed and then we had to move again. We moved twice
Yöpyi 2 yötä lokakuussa 2023

4/10 Huono

Anahi

Matkusti perheen kanssa
Hyvää: Siisteys
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hubby works away and this was our meeting point, we wanted to sleep in late and just relax. When we first got there our room door was open. Then We did not get much sleep due to that the air started making loud noises at 7:00am that woke us up.. breakfast was ok but by 9:00am almost everything was out and not everything got restocked. Before leaving I informed the front desk of the air and the door and they where like “ok we will look into it”.. with that said we would not stay here again.
Yöpyi 1 yön lokakuussa 2023

2/10 Hirveä

James

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We were charged 4x by the hotel and 1x by Expedia so we were charged a total of 5x. We couldn’t do anything because of the issue. The manager at the time said that he was going to get Expedia to refund us and that they would refund as well, but we still didn’t get the refund from Expedia. The person who was working the desk when we checked out said that she would get the manager to call us but we haven’t heard anything from them. Also the elevator wasn’t working so we had to wait for someone to get the elevator to go down. Also we stayed in room 230 and the doors wouldn’t stay shut. We would close the door but as soon as the ac turned on the door would open and we had to get out of bed to close the door.
Yöpyi 2 yötä syyskuussa 2023

10/10 Loistava

Diane

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön syyskuussa 2023

8/10 Hyvä

Mark

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Everything was good except the elevator was broken on the first floor. You had to call the front desk clerk to access it from the ground floor. The staff was friendly and courteous even though they had to be interrupted to call the elevator repeatedly.
Yöpyi 3 yötä syyskuussa 2023

8/10 Hyvä

Carmen

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
UP button out of order
Elevator UP button not working. It was annoying. But over all good stay.
Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

ERIK

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great stay! 👍 👍
Yöpyi 1 yön syyskuussa 2023

10/10 Loistava

ely nora gonzalez

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Muy amplio el hotel el general. Las camas muy cómodas con sábanas y cobijas de excelente calidad. Y la cocina un plus.
Yöpyi 3 yötä elokuussa 2023

8/10 Hyvä

Melissa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Hotel was conveniently located to many of the sites we were visiting. Lots of nearby restaurants and shopping and SeaWorld. Staff was very friendly upon check in. Overall a good value.
Yöpyi 2 yötä elokuussa 2023

2/10 Hirveä

Megan

Matkusti perheen kanssa
Huonoa: Henkilökunta ja palvelu
Extra charges. Managers avoid calls
I booked a stay for my family at this hotel. We booked the 2 bedroom suite through hotels.com paid in full. Before we arrived the manager, Robert, called to inform us the air conditioner in that room wasn’t working and asked if two separate rooms would be ok. We agreed. The 22nd I noticed there was an additional charge for $330 pending from the hotel. I spoke to the person at front and she informed me she would get Robert to fix the charge. After we checked out, we noticed ANOTHER charge for 363.96. My husband has called and spoken to both managers (Robert and Albert) multiple times since our stay. He has sent them screenshots of our receipts and charges. They have promised him they will get this charge fixed. They still have not. Nor have they reached out to us. We were never informed there would be additional charges for the changes in accommodation that we did not request. I’ve tried calling multiple times and the person at the front always says the manager is not available. They’ve even gone as far as not answering when they recognize our numbers, but when we call from a different number they answer on the first ring.
Yöpyi 2 yötä heinäkuussa 2023

2/10 Hirveä

helicia

Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel was the worst . When we checked into the room we noticed fixtures in the shower had been torn off the wall and instead of fixing it whomwver got them room ready just placed the items in the soap dish. I went and reported it with pictures to the desk clerk and she acted like she could'nt be bothered. None of the tv channels worked. Not even the local channels. The only good thing was that we were able to use our netflix account on the tvs for the kids. We also had a huge issue with getting towels .When we would ask for them they'd either say they had none available or they would give us 2 towels for 4 people. I definitely will not be booking at this hotel again.

10/10 Loistava

Paola

Yöpyi 1 yön heinäkuussa 2023

10/10 Loistava

Norma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great customer service
Yöpyi 1 yön heinäkuussa 2023

8/10 Hyvä

Lino

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
the only thing that ruined my experience was the smell of dead skunk in the last couple days of our stay
Yöpyi 6 yötä heinäkuussa 2023

10/10 Loistava

Xochitl

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Friendly staff, the rooms are very spacious, and their breakfast is one of the best I’ve had from other hotels.
Yöpyi 4 yötä kesäkuussa 2023

6/10 OK

Melissa

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
all good, just that the tv never worked
Yöpyi 1 yön kesäkuussa 2023

10/10 Loistava

Sandra

Yöpyi 3 yötä kesäkuussa 2023

10/10 Loistava

Sandra

Yöpyi 5 yötä kesäkuussa 2023

6/10 OK

DANIEL, Stanwood

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The property seems tired and worn. The size of the suite we stayed in was nice and the staff was friendly, but no tissues and 1/2 roll of TP was all that was provided. Underwhelmed and overpriced compared to other Marriott places i have stayed
Yöpyi 2 yötä huhtikuussa 2023

4/10 Huono

Adriana

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Would not stay here again.
Yöpyi 1 yön huhtikuussa 2023

8/10 Hyvä

Hilda

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
San Antonio stay
The front desk clerk was super nice. Tried to make coffee but all the cups were dirty so I had to wash them. The breakfast was very busy but the eggs were cold.
Yöpyi 1 yön huhtikuussa 2023

8/10 Hyvä

David

Matkusti kumppanin kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Convenient location with breakfast. I wish there was a play area or playset for children. If they are not going to bring back the evening reception then an option for wine etc. nightly etc. We were disappointed the reception wasn't included as advertised by Expedia.
Yöpyi 8 yötä maaliskuussa 2023

2/10 Hirveä

Jared

Matkusti perheen kanssa
Huonoa: Siisteys ja huoneen mukavuus
I wouldn't even attempt to stay here again.
When we got to the hotel and checked in, I was not informed that I did not get the room that I booked that morning. It wasn't until i got to the room, that I found out it was a completely different room. I went down to talk to the front desk clerk and he said "Oh I forgot to tell you we sold out of your room." When I booked that room earlier in the morning, there were 3 reservations left. So, there should have been at least one room for my family and I. We were going to let it slide and talk to the manager in the morning about getting a portion of what we paid for the room back since it was a smaller room, but the room was dirty. There was some kind of sticky stain on one of the nights stands (definitely not a scratch in the wood). Fixtures were dirty, water stains in the ceiling. There was still trash from a previous guest in there. Significant mold in the cabinet underneath the sink. Someone elses hair in the drawers. At that point after only being in there for 10 minutes, we decided to cancel our stay. Ended up having to stay with a family member last minute. Terrible experience. In all my time using Hotels.com, this is the first bad experience I have had. The Hotels.com app wont even let me post the pictures.
Yöpyi 1 yön helmikuussa 2023

2/10 Hirveä

Brenda

Yöpyi 1 yön helmikuussa 2023

10/10 Loistava

Yesenia

Matkusti perheen kanssa
Hyvää: Huoneen mukavuus
Nice hotel with large rooms
Very nice hotel with nice big room. Check in was a breeze. Room could have been cleaner, shower had lots of hair on walls as of previous guest had a trim. The rest of the restroom was very dusty
Yöpyi 1 yön helmikuussa 2023

10/10 Loistava

Irma

Yöpyi 1 yön helmikuussa 2023

8/10 Hyvä

Senaida

Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2023

2/10 Hirveä

Heather, Dayton

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Police officer in parking lot at all times was scary wondered why they have to have police presence in the parking lot. We tried three different hotel rooms. All three of them. The air condition was broken. Finally they gave us a room that the AC worked. The front desk was unapologetic and sort of rude that we didn’t want to stay in a room without air condition. The hotel needs remodeling. I saw the same pieces of trash on the floor every day that I was there.

10/10 Loistava

Federico

Yöpyi 5 yötä joulukuussa 2022

10/10 Loistava

Hector

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Exelent

10/10 Loistava

Tarkistettu asiakas

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys ja huoneen mukavuus
Lovely facility with amazing staff!
Yöpyi 1 yön lokakuussa 2022

10/10 Loistava

Tamara

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great property friendly staff
Yöpyi 2 yötä syyskuussa 2022

10/10 Loistava

Kyle

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We enjoyed our stay! It looks like they are slowly upgrading the property but our visit was peaceful. The kids enjoyed the pool and hot tub. Breakfast was self serve, which was nice and the staff was pleasant.
Yöpyi 1 yön heinäkuussa 2022

10/10 Loistava

John

Matkusti pienten lasten kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, very clean and staff was very polite and professional.
Yöpyi 2 yötä kesäkuussa 2022

2/10 Hirveä

Hayder, pflugerville

Matkusti pienten lasten kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was unforgettable nightmare night . the plan was to sleep early and go the Aquatica on early morning as its weekend and the place will be crowded so you need to get early to there ..ok let's start ..room description says 4 sleeps and we where 4 , me, my wife and my two kiddos 5,6 years. Ask the reception for extra mattress, pillows and covers , nothing was available ..Ok ..we figured out a way to fit all my family to sleep..Ok ..we got sleep to wake up early morning. 3 am heard starnge sounds and its starts getting louder and the light inside the room starts blinking. Ok check the noise there was water fall from the light inside the bathroom , water leaks from the roof .kids were sleep , me thinking to do something, half hour nothing change and i was hoping the water will stop and back to sleep .but unfortunately the water leakage keep getting crazy. Time to get help from hotel ..i went to the reception there was one guy there , i explained for him the problem and he said not know what to do. The only thing he said he offered me a another room in different floor with different setup ..really my kids are sleeping snd you want me at 4 am to start packing my clothes my stuff and wake-up my kids and move to another room , wow ..the water leakage continued all the night .i put some towels on the falls spot at least reduce the noise. No sleeps all the night, end with canceling our aquatica plan which was already paid in advance $500..ok ..one of the worst night in my life
Yöpyi 1 yön toukokuussa 2022

10/10 Loistava

izetta

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The accommodations are spacious, clean, and convenient.The staff is incredible!
Yöpyi 5 yötä huhtikuussa 2022

6/10 OK

B. Jared

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Convenient location. We stayed here 5 days while our son was graduating from the Airforce. The hot tub was broken the entire time. The heater was out. If you asked the front desk about it, they would say it is working fine. Otherwise it was good.
Yöpyi 5 yötä helmikuussa 2022

4/10 Huono

Raquel Ellen

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Red ants all over our first room. Room was very dusty. Pool was absolutely disgusting…they would leave the door open so the dirt and leaves would blow into the pool. Hot tub was always cold. Stayed there 9 days with no housekeeping provided!!!! Dirty pool area
Yöpyi 9 yötä tammikuussa 2022