Hello Kraus Stefan,Erik is great and we are happy to have him on our team! I am glad he was able to take care of you during your stay. We hope to see you again! Mary Arellano

Thank you so much for your perfect rating! We do our best to give our guests excellent service and reviews like yours are greatly appreciated. I will make sure to share to all our staff. See you again on your next visit!

Hi Wang, thank you so much for the 5 out of 5 rating! We hope to give you a perfect time again on your next visit in the Bay Area.

Hi Stuart, thank you very much for sharing your detailed feedback. I am glad you had a wonderful time with us.

Thank you for staying with us at the YOTEL San Francisco. I am pleased to hear you had an enjoyablestay with us and hope to see you again!

Thank you for staying with us at the YOTEL San Francisco. Our team here tries their best to enhance the guest experience here by being welcoming and accommodating to the best of our ability. While it's sad to see that we're not up to par, I am happy tohear that your stay has been pleasing as we are continuing to look for ways to improve.

Hi Aude, thanks for you lovely review. I am so glad that the staff took care of you and you were able to take advantage of our amenities. I most appreciate you acknowledged how we try our very best to make sure that all our guests feel safe & secure while in the property. We hope to see you again in the future!

Thanks Diana for the feedback and 5/5 rating. I appreciate the feedback about our breakfast and the room setup. Our rooms are micro-rooms and having an open-concept closet does make it difficult to longer stay guests. We will look into this. I hope you think of us the next time you are in town.Mary Arellano

Hello Alton, thank you for sharing your feedback. Before finalizing your booking, you were asked there to confirm that you agree with the policies and terms of condition where it states that there will be facility fees to be paid at the hotel. Please refer to your Expedia reservation, they should clearly communicate that. And thank you for your assessment of the neighborhood although that had nothing to do with the hotel and the services we provide. We hope you find a location that very well suits you.

Hello Max, thank you for your nice review about our hotel. Our location is prime during the day and does in fact become more of a challenged area during the night which is why we focus on maintaining security on premise 24/7 to ensure the safety of our guests and staff. We are working to do our part to support and transform the community around us along with ambassador programs like Urban Alchemy and the SFPD.

Hi Celia, thank you for the almost perfect score. We look forward to serving you again and for you perfect rating!

Thanks Athena! Glad you enjoyed your stay and felt safe. We hope to see you back with us again!

Thank you for your wonderful review about our property and staff we do try our best to make everyone feel safe and have a great experience with us. We do have security on site 24/7 to provide a more secure and safe environment for everyone .

Thank you for the review and for staying with us. Our facility fee does include a few benefits free WIFI , grab on continental breakfast , Gym access 24/7 , Coffee & tea 27/4 , access to our business center , and access to our work booth . Thank You Best regards

Thank you for your feedback thanks for letting us know your experience with us was great . We do try our best to make all of our guest feel comfortable . We do also have a security on site 24/7 .

Good Morning Mr.Larry , Thank you so much for staying with us we truly appreciate your feed back . We really look forward seeing you again .

Thank you for your recent visit with us. We are so glad to hear that you had an excellent stay. Your safety is our topmost priority so we have a 24-hour Security that patrols the hallways and all common areas. We look forward to your next stay.

I am saddened to hear that you felt unsafe. Our location is prime during the day and does in fact become more of a challenging areaduring the night, which is why we focus on maintaining security on premise 24/7 to ensure the safety ofour guests and staff. We are working to do our part to support and transform the community around usalong with ambassador programs like Urban Alchemy and the SFPD.

Thank you Joel for staying with us! We hope to see you again!

Thank you so much for choosing Yotel San Francisco! I am delighted to know that our staff was able to provide you with excellent services. Thank you for the perfect score and we hope to to see you again when your travels take you to the bay area.

Dear Carson, thank you so much for your nice feedback. See you again soon!

Thank you so much for taking the time to share your wonderful feedback. We hope to see you again!

Thank you for giving our hotel the big three C's (cute, cozy & clean). We appreciate your insight and perspective and hope to one day have the opportunity to share a more cherished experience with you.

Thank you so much for you perfect review. We are so glad that our staff took care of you. We look forward to serving you again!

Hello Zachary, thank you so much for choosing Yotel SF! We are glad to hear that you had an overall pleasant experience with us. My apologies about the water being not as hot and rest assured that we have our Fix-it team determine the issue. We look forward to having you back whenever your travel brings you to the Bay Area.

Hi Emilyn, thank you so much for sharing your experience. We are very pleased that you had a great stay. We look forward to welcoming you back!

Thanks Kevin for the 5-Star review. We appreciate it and hope to see you back with us again!Cheers,Mary Arellano

Hello Ramona,Thank you for the 5-star rating and taking the time to give us feedback. We appreciate you input, and it is the only way we can make things better for our future guests. I am happy to hear that the staff took care of you during the stay. I hope you think of us the next time you are in San Francisco.Mary Arellano

Thank you Brenda for giving us a 4 out of 5 rating. We appreciate you doing so, and glad that you had a great stay. We hope to see you again with us!Mary Arellano

Thank you for staying with us at the YOTEL San Francisco. We appreciate the feedback and are alwayslooking for ways to improve.

Hi Julio,Thank you for giving us a 4 out of 5 rating! We appreciate it and hope to see you again soon!Mary Arellano

Thank you for staying with us at Yotel SF and for the almost perfect rating. We look forward to serving you again and WOW you on the next visit.

Thank you April for taking the time in doing our survey. I apologize that our team had missed doing stayover service during your stay. It is candid responses such as yours which help us better understand how we can improve. We do track all guest feedback data and have shared your comments with our housekeeping team. We do hope you give us another chance in 2024.Happy Holidays,Mary Arellano

Hi Mariah,I am sorry that you did not have a great stay with us, and wished you shared your feedback of what went wrong; so that we can improve our services. Please feel free to reach out to myself or Rowena Estacio our Front Office Manager.Mary Arellano

Thank you for staying with us at the YOTEL San Francisco and taking the time to leave us constructive feedback. Our team here tries their best to enhance the guest experience here by being welcoming and accommodating to the best of our ability. Our location is prime during the day and does in fact become more of a challenging area during the night, which is why we focus on maintaining security on premise 24/7 to ensure the safety of our guests and staff. We are working to do our part to support and transform the community around us along with ambassador programs like Urban Alchemy and the SFPD. We appreciate the feedback and are always looking for ways to improve our service.

We thank you for sharing your perfect rating and hope to welcome you again one day soon!

Thanks Frank for a 5 out of 5 rating! We hope to see you in 2024!

Thank you so much for the feed back we truly appreciate you taking the time to let us know your experience with us . We hope to have you stay with us again. Thank YouBest Regards

Thank you for the feedback . Your time for letting us know how your stay with us was is really valuable for us . We are so happy to hear our staff is giving really good impression and serving a good customer service for all guest .

Hello , Thank you for taking the time to let us know your experience with us . We are so happy to hear our staff is so helpful to all our guest . We truly look for your next stay with us .

Thank You for the feedback truly appreciate you taking the time ,Best Regards ,

Thank you for the feedback , and sorry about your experience . Unfortunately deposits hold is for all guest which the hold gets released after check out this deposit is not just for our hotel all hotels take a daily deposit that if no extra charges it guest fully released to all guest .Sorry for the confusion. Our property is really secure with security 24/7 and all our doors locked with only key access from all guest . Thank You

Thank you for the feedback we really appreciate you taking the time , Best Regards ,

Thank you for the feedback and taking the time . We truly appreciate the feedback . We look forward for your next stay with us !Best Regards

Thank you for the feedback we truly appreciate you sharing your experience with us . We keep our property safe with security 24/7 and door locks all time for guest safety .

Thank you for the feedback we are glad you enjoyed our property .

Thank you for sharing your feedback and taking the time truly appreciated .

Thank you for the feedback and taking the time . We truly appreciate the feedback .Best Regards

Thank you for the feedback and taking the time . We truly appreciate the feedback . We are so happy our team is making all our guest feel happy .Best Regards

Thank you for the feedback and taking the time . We truly appreciate the feedback .Best Regards