Aula

Arvostelut: Wyndham Garden San Jose Silicon Valley

3.5 out of 5
Wyndham Garden San Jose Silicon Valley
399 Silicon Valley Boulevard, San Jose, CA

Arvostelut

6,4
Arvosana 10 - Loistava. 344 kautta 1327 arvostelua" "
Arvosana 8 - Hyvä. 266 kautta 1327 arvostelua" "
Arvosana 6 - OK. 248 kautta 1327 arvostelua" "
Arvosana 4 - Huono. 196 kautta 1327 arvostelua" "
Arvosana 2 - Hirveä. 273 kautta 1327 arvostelua" "

6,6/10

Siisteys

7,0/10

Henkilökunta ja palvelu

5,8/10

Palvelut/mukavuudet

6,2/10

Majoituspaikan kunto ja tilat

6,6/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Vince

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Manager vastasi 25.3.2024
Hello Vince,We are glad to hear you had a positive experience at our hotel! We hope to welcome you back soon for another great stay.

4/10 Huono

Mamdouh, Encinitas

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Place is a last resort. Nice staff, but poorly cleaned. Last resort.
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 24.3.2024
Hello Mamdouh,We appreciate your feedback regarding our staff and take cleanliness seriously. Your comments will be shared with our team for review and improvement. For any further assistance or feedback, please do not hesitate to contact our management team directly.

4/10 Huono

Robert

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Property looks run down ,spattered paint all over property interior including rooms ,broken elevator,broken toilet seat ,no bathtub stopper to fill tub up,loud tv in room Nextdoor loud people in halls
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 22.3.2024
Hello Robert,We appreciate you bringing your experience to our attention. Guest feedback is valuable for our constant improvement. Rest assured, we will investigate these issues internally. Thank you for choosing to stay with us.

6/10 OK

Chloe

Matkusti pienten lasten kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
.
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 19.3.2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Hyvä

Phillip

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 20.3.2024
Hello Phillip,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was good, and we hope to have the pleasure of hosting you again soon.

10/10 Loistava

Ethen

Matkusti pienten lasten kanssa
Hyvää: Palvelut/mukavuudet
Outside: People do not park in appropriate spaces. Trash not picked up
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 16.3.2024
Hello Ethen,Thank you for sharing your feedback with us. We encourage guests to park in designated areas and our team will be reminded to monitor this closely. Rest assured, we will address the trash pickup concern promptly to uphold our standards of cleanliness.

10/10 Loistava

Mayra

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice quiet area and clean
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 16.3.2024
Hello Mayra,We are delighted to hear that you enjoyed the peaceful ambiance and cleanliness of our hotel. Your satisfaction is our top priority, and we strive to maintain high standards for all our guests. Should you have any further feedback or need assistance, please don't hesitate to reach out to our management team directly.

10/10 Loistava

Talia

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Clean rooms and friendly staff. Parking was full and did have to walk a bit but overall Would recommend.
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 17.3.2024
Hello Talia,We are thrilled to hear that you found our rooms clean and our staff friendly during your stay. While we apologize for any inconvenience with parking, we appreciate your recommendation and hope to welcome you back soon for another enjoyable experience.

8/10 Hyvä

John

Hyvää: Siisteys
I had coffee one day
Yöpyi 4 yötä maaliskuussa 2024
Manager vastasi 16.3.2024
Hello John,We appreciate your feedback and thank you for choosing to stay with us. If you have any concerns or feedback about your stay, please feel free to reach out to our management team directly. Your input will help us enhance the experience for future guests.

10/10 Loistava

Isaac L

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice hotel
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 15.3.2024
Hello Isaac L,We appreciate your positive feedback about our hotel. We strive to provide a pleasant experience for all our guests. If there's anything we can do to enhance your next stay, please reach out to us directly. We look forward to welcoming you back soon.

10/10 Loistava

Celeste

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
beautiful property and accessible location
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 12.3.2024
Hello Celeste,We're thrilled to hear that you enjoyed the beauty of our property and found our location convenient for your stay. Your feedback is greatly appreciated, and we hope to welcome you back again in the future.

10/10 Loistava

Sean

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very accommodating
Yöpyi 4 yötä maaliskuussa 2024
Manager vastasi 12.3.2024
Hello Sean,We're delighted to hear that you found our hotel accommodating. Our team always strives to provide exceptional service. If there's anything we can improve on, please feel free to reach out to our management team directly. Thank you for your feedback.

2/10 Hirveä

Jennifer, Avila Beach

Liikematkailija
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hairs in the bed, torn shower curtain, clogged sink, no amenities to speak of.
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 9.3.2024
Hello Jennifer, We apologize for any inconvenience caused during your stay. We take all feedback seriously and will address these concerns with our team for improvement. Your comments help us enhance our guest experience.

10/10 Loistava

LaShay

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Customer Care Team vastasi 5.3.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Hyvä

Sam

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Ok
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 6.3.2024
Hello Sam, We appreciate you taking the time to share your feedback with us. Your comments are valuable in helping us improve our services for future guests. If you have any further concerns, please don't hesitate to reach out to our management team. Thank you for choosing to stay with us.

2/10 Hirveä

Staci

Matkusti perheen kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
It was late at night when I checked in, I had no hot water. There was blood on the sheets. And there was two vodka bottles under the bed. And was not compensated for nothing. I stayed here more than once. This was the first time I’ve ever experienced something like this. Definitely won’t be coming back.
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 6.3.2024
Hello Staci, I'm sorry to hear about your recent experience at our hotel. Your feedback is important to us, and I would recommend reaching out directly to our management team to address your concerns further. We strive to ensure all our guests have a comfortable stay and we value your loyalty towards our property. Thank you for bringing this to our attention.

2/10 Hirveä

Hanibal

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Smelled funky, bathroom was filthy, and no one was able to help.
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 2.3.2024
Hello Hanibal, We're sorry to hear about your experience. Your feedback is valuable, and we will address this with our team to ensure we meet our high standards. For any further assistance or feedback, please reach out to our management team directly.

10/10 Loistava

Edna, Stockton

Yöpyi 1 yön helmikuussa 2024
Manager vastasi 22.3.2024
Hello Edna,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us. We hope to welcome you back again soon for another wonderful experience!

2/10 Hirveä

Joice

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The smell is horrible to begin with inside the lobby and in the room was worse. It says no smoking but yet rooms and hallways smell like people smoke. The bedding was beyong disgusting. Housekeeping obviously not a priority. I tried two diffremt rooms, and i was like nope not staying here at all. I left adter 30mins. Dont book here.
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 22.2.2024
Hello Joice, We appreciate your feedback regarding your recent stay. We take all guest concerns seriously and will address the issues you highlighted with our team. We strive to provide a pleasant environment for all our guests and regret to learn about your experience. Please contact our management team directly to discuss your concerns further.

2/10 Hirveä

Michael

Yöpyi 1 yön helmikuussa 2024
Customer Care Team vastasi 21.3.2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Loistava

JESSICA

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 23.2.2024
Hello JESSICA,We appreciate your feedback and are glad you had a positive experience at our hotel. We hope to welcome you back soon!

2/10 Hirveä

Isabel, Los Banos

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel needs to be updated … lobby was nice loved the lobby went to my room horrible. Had to switch rooms first room air not working and stain on ceiling furniture old. Second room horrible smell had to air out bed uncomfortable l
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 15.2.2024
Hello Isabel, Thank you for sharing your experience with us. We appreciate your positive feedback on our lobby and apologize for the issues you encountered with your room. We strive to provide a comfortable stay for all our guests and will take your comments into consideration for future improvements.

6/10 OK

Jamie, Santa rosa

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Security latch was broken, furniture had screws picking out the side and cut my leg, the window had been broken into before and was not lockable. Some kind of bodily fluids on the walls in the bathroom, could not tell if it was blood or poop or vomit. No carts to carry in luggage. Key card locked me out every day I was there for a week. Will not return.
Yöpyi 3 yötä tammikuussa 2024
Manager vastasi 9.2.2024
Hello Jamie,Thank you for sharing your experience with us. We apologize for any inconvenience caused during your stay. We appreciate your feedback and have passed it onto our maintenance team to address the security latch, furniture, and window concerns. Our housekeeping team will also ensure the cleanliness standards are improved. Regarding the key card issues and luggage carts, we apologize for any inconvenience caused and will look into this matter further. We value your feedback and will use it to improve our services.

2/10 Hirveä

Jesus

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property is run down! Carpet being taped down, base boarded nailed down with exposed drywall nails, walls scuffed. It felt unsafe to some degree.
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 10.2.2024
Hello Jesus,Thank you for your feedback regarding your recent stay. We appreciate your comments and apologize for any inconvenience caused. We take the safety and comfort of our guests seriously and will address these concerns with our maintenance team to ensure all areas of the property are in optimal condition. We value your input and hope you will consider staying with us in the future.

4/10 Huono

Peter

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stayed one night. The carpet was stained. The chair had a hole in it. The bath was clean, but the door was worn on the bottom and opened on the toilet. There was only one wash cloth.
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 9.2.2024
Hello Peter, Thank you for bringing these concerns to our attention. We apologize for any inconvenience caused. We appreciate your feedback and will share it with our team to ensure improvements are made. Please do not hesitate to reach out to our management team directly to discuss your experience in further detail.

2/10 Hirveä

YONGSOOK

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
First checked in. There a a hugh roach next to thr toilet so they chsnged the room but overall room is not clean but bed sheet is clean. I will never stay there.
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 9.2.2024
Hello YONGSOOK, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Hirveä

Samuel

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pool and spa closed, only reason we booked there. Room was dirty and rundown
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 9.2.2024
Hello Samuel, Thank you for your feedback. We apologize if the closure of the pool and spa was disappointing. Our team strives to provide a clean and inviting environment, so we're sorry to hear about your experience. We appreciate your valuable input and will use it to improve our services. Please feel free to contact our management team directly for further assistance.

10/10 Loistava

victormatal

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Muy buen precio
Manager vastasi 8.2.2024
Hello victormatal,Gracias por su comentario sobre nuestro hotel. Nos complace saber que consideró nuestro precio como favorable. Apreciamos su apoyo y esperamos darle la bienvenida de nuevo en el futuro.

6/10 OK

kevin

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful lobby. Furniture was stained in damaged.. Property shows it's age. Staff could be more friendly
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 7.2.2024
Hello kevin, Thank you for your feedback on our lobby and property. We appreciate your observation about the furniture and will address it accordingly. We strive to provide a warm and welcoming environment, and we will remind our staff to be more attentive and friendly. We value your input and hope to have the opportunity to welcome you back in the future.

8/10 Hyvä

Kimberly Dallasia

Yöpyi 1 yön helmikuussa 2024
Manager vastasi 22.3.2024
Hello Kimberly Dallasia,We appreciate you choosing our hotel for your stay! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon for another great experience!

10/10 Loistava

SIMRANPREET

Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 6.2.2024
Hello SIMRANPREET,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another exceptional stay.

6/10 OK

Robert

This message is for Wyndham. This property does not meet the refurbish standards of other Wyndham properties I have been to. Workmanship is substandard and it shows with wallpaper coming apart at the seams, toilet paper holders falling off the wall and bathroom grout a mess. Furniture design is nice but cheap. Check it out. Otherwise it was a very quiet nice room.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 6.2.2024
Hello Robert, Thank you for choosing our hotel and taking the time to share your feedback. We appreciate your observations regarding the refurbishment standards and apologize for any inconvenience caused. We will certainly address these concerns with the appropriate team. We're glad to hear you enjoyed the quietness of your room and hope to welcome you back soon for an even better experience.

4/10 Huono

Cesar

Matkusti ryhmän kanssa, Matkusti lemmikkien kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It’s nice from the outside but walking in it had a weird smell . The rooms smelled like something died . Beds weren’t properly made . Room just looked a mess .
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 3.2.2024
Hello Cesar,Thank you for staying with us and sharing your feedback. We apologize for any inconvenience you may have experienced during your stay. At our hotel, we strive to provide a comfortable and pleasant environment for our guests, and we regret that this wasn't the case for you. Your comments will be shared with our housekeeping team to ensure that improvements are made. We appreciate your input and hope to welcome you back for a better experience in the future.

4/10 Huono

Taresa L., Lodi

Liikematkailija
Huonoa: Majoituspaikan kunto ja tilat
Room had a few issues. Bed-frame much bigger than the mattress causing shin bumps. AC/Heat did not work. Unable to use the fan to drown out the hallway noises. Phones did not work. Coffee maker did not work despite moving to different plugs.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 3.2.2024
Hello Taresa L., Thank you for sharing your recent experience at our hotel. We appreciate your feedback regarding the bed-frame, AC/Heat, fan, phones, and the coffee maker. We apologize for any inconvenience these issues may have caused you during your stay. We kindly request that you contact our management team directly to further discuss your concerns and assist you in any way we can.

10/10 Loistava

Minh

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
i like it’s near freeways.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 1.2.2024
Hello Minh,Thank you for sharing your feedback on our convenient freeway location. We appreciate your positive comment and are pleased to know that our proximity to the freeways was beneficial during your stay. We hope to have the opportunity to welcome you back in the future.

4/10 Huono

Catherine

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
TV was broke in our room. Kept trying to fix it then finally moved us to a different room that had no towels or shampoo. Took three tries for the staff to get us the right number of towels and enough shampoo for three people. Not very clean. Wouldn't stay here again. Wyndham has gone downhill.
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 29.1.2024
Hello Catherine,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced with the TV and the issues with the towels and shampoo. We strive to provide our guests with a comfortable stay and will address these concerns with our staff to ensure they do not reoccur. Your comments are important to us as we continuously work to improve our services. We appreciate your loyalty and hope to have another chance to better serve you in the future.

6/10 OK

Khiem

Liikematkailija
Hyvää: Henkilökunta ja palvelu
it was okay for the price
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 27.1.2024
Hello Khiem,Thank you for taking the time to share your feedback with us. We appreciate your acknowledgement of the value for money provided during your stay. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

6/10 OK

Jennifer

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The lobby was nice and updated, the room and bathroom were clean but need desperately to be updated from carpet, wallpaper to the furniture. There was a kuerig coffee pot but no cups nor glasses to use. Also there is a microwave and refrigerator but I did use. The staff were all very nice and polite. I felt very safe as this was the first time I was staying alone. Nonetheless I would stay here again because out was clean and safe.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 25.1.2024
Hello Jennifer, Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our lobby nice and our staff very nice and polite. We appreciate your suggestions regarding the updates needed in the room and bathroom, as well as the availability of cups and glasses. We value your safety and are glad you felt secure during your stay. We hope to welcome you back in the future for another clean and safe experience.

10/10 Loistava

Jacqueline

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 25.1.2024
Hello Jacqueline,We're delighted to hear that you had an outsatnding experience during your stay with us! We strive to provide outstanding service to all our guests, and we're thrilled that we met your expectations. We hope to welcome you back in the future for another outstanding stay!

2/10 Hirveä

Valerie

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Was staying one night for a wedding. My car was broken into, many valuable items taken. I am self employed and my tools are gone. On top of that family photos were taken. When i asked front desk for help with a non emergency line it felt like i was inconveniencing the front desk staff. I was shown no empathy. Bad energy
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 23.1.2024
Hello Valerie, We sincerely apologize for the inconvenience you experienced during your stay. Our team deeply regrets the unfortunate incident with your car. However, we would like to clarify that our staff's top priority is always the safety and well-being of our guests, and any emergency situations are promptly escalated to the appropriate authorities. We apologize if their response felt less empathetic than desired. We appreciate your feedback and will work to address this issue internally to ensure better guest experiences going forward.

4/10 Huono

Steven

Yöpyi 1 yön tammikuussa 2024
Manager vastasi 23.1.2024
Hello Steven, We apologize for any inconvenience you may have experienced during your stay with us. We encourage you to please reach out to our hotel directly with any feedback you have so we can address and improve any concerns you may have had. We value our guests' satisfaction and appreciate the opportunity to make things right.

2/10 Hirveä

Steve

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 20.1.2024
Hello Steve,We apologize for any inconvenience you may have experienced during your stay. We encourage you to reach out to our hotel directly so we can address any specific issues you encountered. We appreciate your feedback and value your input.

2/10 Hirveä

Billy

Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 20.1.2024
Hello Billy,We're sorry to hear that your experience with us was not up to par. Please reach out to us directly so that we can address any concerns you may have had during your stay. We hope to have the opportunity to make it right for you.

8/10 Hyvä

Silvy

Customer Care Team vastasi 17.1.2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Loistava

Ignacio

Yöpyi 1 yön tammikuussa 2024
Manager vastasi 2.2.2024
Hello Ignacio,We are delighted to hear that you had a fantastic stay with us! We strive to provide excellent service and it's always rewarding to receive positive feedback. We hope to welcome you back in the future for another wonderful experience at our hotel.

10/10 Loistava

Jacqueline

Hyvää: Siisteys ja henkilökunta ja palvelu
Manager vastasi 14.1.2024
Hello Jacqueline,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your support and hope to have the opportunity to welcome you back again in the future. Safe travels!

4/10 Huono

Aurora

Matkusti perheen kanssa, Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Needs renovation. Deposit is charged and then refunded.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 10.1.2024
Hello Aurora, Thank you for sharing your experience with us. We appreciate your feedback regarding the need for renovations. Our team strives to provide a comfortable stay for all our guests and we will take your comments into consideration for future improvements. Regarding the deposit, it is our standard procedure, as stated in our policies, to charge and refund it upon check-out. If you have any further concerns, please reach out to our management directly.

8/10 Hyvä

Sandy

Yöpyi 1 yön tammikuussa 2024
Manager vastasi 28.1.2024
Hello Sandy,Thank you for choosing to stay with us! We’re glad that you had a positive experience during your stay. If you have any further feedback or comments, please don't hesitate to reach out to us. We hope to welcome you back soon!

4/10 Huono

Supurna

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
1. I had booked a king bed they assigned us to a queen bed. 2. Restaurants have closed down. 3. No water or coffee in lobby because they have run out of cups. ??? 4. Substandard rooms and facility 5. Very high rates compared to amenities
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 9.1.2024
Hello Supurna, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused regarding the bed allocation. As for the closed restaurants, we regret to inform you that it was a temporary closure due to unforeseen circumstances. We apologize for any inconvenience this caused. Regarding the water and coffee in the lobby, we apologize for the inconvenience and have taken note of your feedback. We continuously work towards improving our facilities. We regret to hear that you found our rooms and facilities substandard, and we appreciate your feedback. We strive to offer competitive rates based on market standards. We appreciate your understanding and hope to have the opportunity to host you again in the future.

8/10 Hyvä

Codi

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The toilet did not flush properly, the old roll up window treatments were outdated and did not work properly. The mattress was stained. I covered the bed with my own blankets.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 9.1.2024
Hello Codi,Thank you for sharing your feedback with us. We apologize for any inconvenience caused regarding the toilet and window treatments. We appreciate you bringing this to our attention and will address the issues to ensure a better experience for future guests. If you have any further concerns, please don't hesitate to reach out to our management team directly.