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Arvostelut: Ascot Suites

3.5 out of 5
Ascot Suites
260 Morro Bay Blvd, Morro Bay, CA

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 376 kautta 1006 arvostelua" "
Arvosana 8 - Hyvä. 279 kautta 1006 arvostelua" "
Arvosana 6 - OK. 172 kautta 1006 arvostelua" "
Arvosana 4 - Huono. 123 kautta 1006 arvostelua" "
Arvosana 2 - Hirveä. 56 kautta 1006 arvostelua" "

7,8/10

Siisteys

8,4/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,0/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Ilari

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2019
Manager vastasi 31.1.2020
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

4/10 Huono

Rebecca

Matkusti pienten lasten kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The description of the room that we reserved was not the room we got. We reserved a King with a sofa bed. There was no sofa bed, just a couch. Front office staff showed me a room with a sofa bed - the sofa bed is not a typical size sofa bed. It is a very small futon that would not fit a teenager. When I asked about a partial refund I was told they could not do anything since I booked through a third party. My husband then had to go out and buy a blowup mattress. The king bed we had was extremely firm, it felt like I was sleeping on cement. I woke up every couple hours in pain and unable to sleep well. The parking is very tight. It is in a good location to walk to restaurants. They did have a good spread for breakfast.
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 27.3.2024
Hello Rebecca, We apologize for any inconvenience you experienced with the room. Our rooms may vary slightly in layout but we strive to provide comfortable accommodations for our guests. We recommend contacting the third-party booking platform for further assistance regarding your reservation. We're glad you enjoyed the breakfast offerings and found our location convenient for exploring local dining options. Your feedback is valuable to us for future improvements.

4/10 Huono

Vicky

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 28.3.2024
Hello Vicky,We're sorry to hear that you didn't fully enjoy your stay. Please feel free to contact us directly with any specific feedback you may have from your experience. We want to ensure we address any concerns to enhance our guests' experiences.

8/10 Hyvä

Justin

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The rooms were very spacious and clean And breakfast was good, plenty of food continental style including waffles and hard boiled eggs for protein. We were disappointed that there was no microwave in the room although there was a community one down the hall. The gym was a total disappointment and that there was really only one working machand it was a cheap one. The rain style shower was nice.But low flow pressure made for a week shower
Yöpyi 3 yötä maaliskuussa 2024
Manager vastasi 27.3.2024
Hello Justin,We're glad to hear you enjoyed our spacious and clean rooms and our breakfast selection. We appreciate your feedback regarding the facilities and will share your comments with our team for future considerations. Thank you for highlighting the rain style shower, and we look forward to welcoming you back for another stay.

10/10 Loistava

Raymond, Ripon

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The place was clean, room was a nice size, but the breakfast was a little lacking.
Yöpyi 2 yötä maaliskuussa 2024
Manager vastasi 9.3.2024
Hello Raymond,Thank you for your feedback. We're pleased you enjoyed our clean rooms and spacious accommodations. We'll make note of your comments on the breakfast for future enhancements. Your input is valuable to us as we strive to improve our guests' experiences.

6/10 OK

Scott

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Beautiful area and views of Morro Rock. Newly renovated and can’t beat the price on the weekdays. Breakfast is a little limited vs. prior to the renovation, but does the job.
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 7.3.2024
Hello Scott, We are delighted to hear that you enjoyed our beautiful views and newly renovated hotel. We appreciate your feedback about the breakfast selection and will take it into consideration for future improvements. Your satisfaction is important to us, and we hope to welcome you back again soon.

6/10 OK

Kelly

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Manager vastasi 6.3.2024
Hello Kelly, We appreciate you choosing our hotel for your stay. If there are any concerns or suggestions you would like to share, please reach out to us directly so we can address them accordingly. We hope to welcome you back in the future for an improved experience.

10/10 Loistava

CHARLIE

Yöpyi 1 yön helmikuussa 2024
Manager vastasi 22.3.2024
Hello CHARLIE,We are thrilled to hear that you had a wonderful experience at our hotel! We look forward to welcoming you back again soon for another exceptional stay.

6/10 OK

John

Matkusti kumppanin kanssa
Close to beach and food
Yöpyi 3 yötä helmikuussa 2024
Manager vastasi 1.3.2024
Hello John, We're thrilled to hear you enjoyed the convenient location of our hotel near the beach and dining options. Your feedback is valuable to us as we strive to provide a great experience for all our guests. We hope to welcome you back soon for another memorable stay!

10/10 Loistava

KIM, Santa ana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Allison at the front desk was hospitable and professional. Check in was a breeze
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 27.2.2024
Hello KIM,We are delighted to hear that Allison provided excellent service during your stay. Our team strives to ensure a smooth and efficient check-in process for all our guests. Your kind words will be shared with Allison as motivation. If there is anything else we can assist you with, please do not hesitate to reach out.

10/10 Loistava

John

Yöpyi 1 yön helmikuussa 2024
Manager vastasi 22.2.2024
Hello John,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back soon for another wonderful experience.

10/10 Loistava

Dana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice room, clean, helpful staff, lots of shops nearby
Yöpyi 2 yötä helmikuussa 2024
Manager vastasi 23.2.2024
Hello Dana,We are pleased to hear that you enjoyed our clean rooms and found our staff helpful during your stay. It's great to know that the surrounding area provided convenience with its array of shops. If you have any further feedback or suggestions, please don't hesitate to reach out.

10/10 Loistava

Rafael

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice!
Yöpyi 1 yön helmikuussa 2024
Manager vastasi 20.2.2024
Hello Rafael,We're delighted to hear you had a pleasant stay with us. Thank you for taking the time to share your positive feedback! We appreciate your kind words and hope to welcome you back in the future for another enjoyable experience.

8/10 Hyvä

Annie

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The hotel’s location is fantastic, offering easy access to various attractions by foot. However, the room’s noise level was quite disruptive; I could hear everything. Despite this drawback, the overall stay was enjoyable.
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 6.2.2024
Hello Annie, Thank you for choosing our hotel for your recent stay and for your positive feedback on our convenient location. We apologize for any inconvenience caused by the noise level in your room. We appreciate your overall enjoyment during your stay and hope to welcome you back in the future.

10/10 Loistava

Janet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is the only place I book when visiting Morro Bay. Customer Service is exceptional. Thank you so much for always taking great care of us!
Yöpyi 1 yön tammikuussa 2024
Customer Service vastasi 31.1.2024
Hi, Janet. Happy to hear you had another wonderful stay! Your kind words about our team are truly appreciated. We can't wait to welcome you back soon!

6/10 OK

Winnie

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The room is very big, however, the room is not clean, the pillows are not tidy up, stain is everywhere, the bed is collapsed and I see a hole sink into it. I suspect there is no room cleaning…
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 28.1.2024
Hello Winnie,Thank you for staying with us and sharing your feedback. We appreciate your comments regarding the room size. We apologize for any inconvenience you may have experienced with the cleanliness of the room. Our housekeeping team is dedicated to maintaining a high standard of cleanliness, and we will address your concerns with them. We value your feedback as we continually strive to improve our services.

10/10 Loistava

Viviana

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We loved the view of the rock. Hot tub was relaxing.
Yöpyi 2 yötä tammikuussa 2024
Manager vastasi 22.1.2024
Hello Viviana,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed the beautiful view of the rock and found the hot tub to be relaxing. It's always a pleasure to provide our guests with memorable stays. We look forward to welcoming you back in the future for another enjoyable visit.

10/10 Loistava

Gregory

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The staff went above and beyond. So pleased
Yöpyi 3 yötä tammikuussa 2024
Customer Service vastasi 20.1.2024
Hi Gregory! Thank you for taking the time to share your praise, it truly fuels our passion for hospitality. We're thrilled to hear that our staff exceeded your expectations! We hope to welcome you back soon for another amazing stay!

10/10 Loistava

Marian, Hesperia

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I really recommend the property, only reason I don’t give it a 5 star review is because I was looking forward on having the chimney on in my room and it didn’t work, so I was sad about that but other than that it was a beautiful place to stay
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 20.1.2024
Hello Marian,Thank you for choosing our property for your stay. We appreciate your positive feedback and recommendation. We apologize for any inconvenience caused by the issue with the chimney in your room. Our team strives to provide a beautiful experience for our guests, and we take your feedback seriously. We hope to welcome you back in the future and provide a seamless stay for you.

10/10 Loistava

Antonio

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The property is clean and newly renovated . It is close to pretty much everything. Giving it 5 stars!
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 17.1.2024
Hello Antonio,Thank you for your kind review! We are delighted to hear that you found our property clean and enjoyed our recent renovations. Our convenient location is indeed a great asset. We appreciate your generous 5-star rating!

6/10 OK

Gary

Yöpyi 1 yön tammikuussa 2024
Manager vastasi 6.2.2024
Hello Gary, We're sorry to hear that your stay at our hotel did not meet your expectations. We value your feedback and encourage you to reach out to us directly to discuss any issues you experienced during your stay. We strive to provide the best possible experience for our guests, and your input is important to us. Thank you for choosing our hotel, and we hope to have the opportunity to improve your experience in the future.

8/10 Hyvä

Monica

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Ascot Suites in Morro Bay offered a delightful base for my exploration of the charming coastal town. The location was fantastic: quiet yet a walkable distance to a variety of restaurants, cafes, and shops. I felt safe and secure throughout my stay, and the staff were friendly and helpful, always ready with recommendations and local insights. However, my overall experience was unfortunately dampened by the cleanliness of my room. Finding long hair on the bedding of the king-size bed, as well as in the bathroom tub, was a major disappointment. This detracted from the otherwise cozy and comfortable atmosphere of the room and raised concerns about hygiene standards.
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 17.1.2024
Hello Monica, Thank you for choosing Ascot Suites in Morro Bay for your recent stay. We're glad to hear that you enjoyed the fantastic location and felt safe and secure throughout your visit. Our friendly and helpful staff always aim to provide excellent service. We apologize for the issue you experienced with cleanliness in your room. Our housekeeping team strives to maintain a high standard of hygiene, and we will address this concern to ensure it doesn't happen again. We appreciate your feedback, as it helps us improve the overall guest experience. Please feel free to reach out to our management team with any further concerns or suggestions. We hope to have the opportunity to welcome you back in the future for a flawless stay.

10/10 Loistava

Jonathin

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When I walked in the lady at the front with dark hair was amazing . No phones in the room to call the front and then the next morning and took a shower and the shower was dirty and someone's hair was on the walls and you could see that the shower wasn't clean . I told the morning front desk guy and he says to me sorry sorry will have someone clean it .. ?!!! Really ? How about hat will take care of you for that happening . No didn't happen
Yöpyi 1 yön tammikuussa 2024
Manager vastasi 16.1.2024
Hello Jonathin, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We have notified the appropriate team members regarding the cleanliness issues you encountered, and we will work to ensure that such incidents are addressed promptly. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

4/10 Huono

bonnie

Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
Manager vastasi 10.1.2024
Hello bonnie, We're sorry to hear that your experience with us wasn't up to your expectations. We value all guest feedback and would appreciate it if you could reach out to us directly to discuss any issues you may have encountered during your stay. We strive to provide excellent service and would love the opportunity to make it right.

10/10 Loistava

Denise

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good location and clean room. Will stay again
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 9.1.2024
Hello Denise,We're delighted to hear that you enjoyed our convenient location and found your room to be clean. We appreciate your feedback and look forward to welcoming you back again in the future.

8/10 Hyvä

Larry

Good location. They were having trouble with the gas fireplaces in some of the rooms ours included but jumped on the problem right away Nice little breakfast
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 8.1.2024
Hello Larry,We appreciate your feedback regarding our hotel's location and prompt attention to the gas fireplace issue. We strive to provide a comfortable experience for all guests. We're glad you enjoyed our breakfast offerings. We apologize for any inconvenience caused and assure you that our team is continuously working to improve.

4/10 Huono

Chang

The front desk person was nice. This was no way her fault. I'm not sure how busy it really is but the rooms weren't cleaned by check in. We didn't check in until almost 1 hour and 30 minutes after check in. The cleaners were short staffed and was being rushed to clean leaving behind the previous guest's old food in the fridge. It makes you wonder what else was skipped or missed in the rush?
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 30.12.2023
Hello Chang, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your understanding that the front desk person had no control over the situation. We apologize for any delay in the room being cleaned and for any oversights made in the rush. We value your comments and will take them into consideration to ensure a better experience for our future guests.

10/10 Loistava

Hugh

Yöpyi 1 yön joulukuussa 2023
Manager vastasi 30.12.2023
Hello Hugh,Thank you for choosing our hotel for your stay! We're thrilled that you had a great experience with us. We hope to welcome you back in the future for another wonderful stay.

10/10 Loistava

Donna

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
It was a nice hotel w comforts including a jacuzzi.
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 29.12.2023
Hello Donna,Thank you for sharing your feedback on our hotel and amenities, including the jacuzzi. We're delighted to hear that you enjoyed your stay with us. If you have any further comments or suggestions, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future.

10/10 Loistava

ANA

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 25.12.2023
Hello ANA,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience with us. We strive to provide exceptional service and a comfortable stay for all our guests. We hope to welcome you back in the future!

8/10 Hyvä

Megumi

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very good
Very quiet and clean. We'll be back again.
Yöpyi 2 yötä joulukuussa 2023
Manager vastasi 23.12.2023
Hello Megumi,Thank you for choosing our hotel for your recent stay and for sharing your positive feedback about the quietness and cleanliness. We truly appreciate your kind words. We look forward to welcoming you back on your next visit.

10/10 Loistava

barbara

Matkusti lemmikkien kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
We enjoyed the fireplace, and the smart tv made it possible to use our Netflix account. The rooms were beautifully decorated as well.
Yöpyi 3 yötä joulukuussa 2023
Manager vastasi 16.12.2023
Hello barbara,Thank you for your kind feedback! We are thrilled to hear that you enjoyed the cozy fireplace and the convenience of our smart TV. It's great to know that our beautifully decorated rooms added to your overall experience. We hope to welcome you back again soon for another enjoyable stay.

8/10 Hyvä

Mike

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
had a hot water issue, could hear the adjoining rooms showers.
Yöpyi 3 yötä joulukuussa 2023
Manager vastasi 14.12.2023
Hello Mike, We apologize for any inconvenience you experienced during your stay. Our team is continually working on improving the facilities, and we appreciate your feedback. We value your comfort and satisfaction, so please don't hesitate to contact our management team directly with any additional concerns.

10/10 Loistava

Mackenzie

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 14.12.2023
Hello Mackenzie,Thank you for choosing our hotel and for giving us a perfect rating! We are thrilled to learn that you had a wonderful stay with us. We hope to have the pleasure of welcoming you back in the near future.

10/10 Loistava

Lisa

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Manager vastasi 8.12.2023
Hello Lisa,Thank you for choosing our hotel and for your perfect rating! We are thrilled to know that you had a wonderful stay with us. We hope to welcome you back soon for another fantastic experience.

10/10 Loistava

Kyung won

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 7.12.2023
Hello Kyung won,We are delighted to hear that you had a wonderful experience during your stay with us. We strive to provide exceptional service to all our guests and we are thrilled that we exceeded your expectations. If you have any further feedback, please do not hesitate to reach out to us. We look forward to welcoming you back in the future.

8/10 Hyvä

Darryl

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The Ascot is a nice place but beginning to show its age in very slight ways. Good location. The only other thing that I can think of for less than a five star is "breakfast". Some fruit, breads, cereals and a waffle maker pretty much sum it up. If you consider anything that would be in the protein group, eggs, sausage, bacon, as an essential for a true breakfast, you'll be disappointed as I was. There are some fast food places in the area as well as regular restaurants/coffee shops so all is not lost, but breakfast at the Ascot is less than a 5 star rating.
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 7.12.2023
Hello Darryl,Thank you for taking the time to leave your review of The Ascot. We appreciate your feedback and are glad to hear that you found our location to be convenient. We apologize if our breakfast offerings did not meet your expectations. We do strive to provide a variety of options including fruit, breads, cereals, and a waffle maker. While we understand that different individuals may have unique preferences for a "true breakfast," we appreciate your suggestions and will take them into consideration for future improvements. Thank you for choosing The Ascot and we hope to welcome you back in the future.

10/10 Loistava

LARRY, clovis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 1.12.2023
Hello LARRY,Thank you for choosing our hotel for your stay! We are delighted to hear that you had an excellent experience during your time with us. We strive to provide exceptional service and a memorable stay for all our guests. If there is anything else we can assist you with, please feel free to reach out to us. We hope to have the pleasure of welcoming you back in the future.

6/10 OK

John

Matkusti lemmikkien kanssa, Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
The location is great, just 1 small block from all the Morro Bay shops. Parking was easy, and the staff was very friendly and helpful. You don't even have to call if you need anything, just text. The finishes from when it was remodeled are nice, but there were a lot of little things like can lights hanging 1-2" out of the ceiling, the light on the mini-split being so bright it kept us up and needed to be covered, the toilet paper holder being barely attached the wall. Our room was not ready at the 3PM check-in time, but just after 4PM instead, which was annoying, and our door handle worked intermittently. The light would turn green, but sometimes it took 4-5 attempts for the latch to engage and open. The biggest problem, and why we'll never go back, is that the walls are paper thin. We could hear every word of the conversations from the room next to us, and sometimes, even the room above us. They should have added insulation to all the walls between rooms during the remodel, rather than purely going for aesthetics. If sound doesn't bother you, or are ok with ear plugs, then it's great, especially since it's one of the few pet friendly options. If you have kids, can't wear ear plugs, or just want a quiet place to relax, you won't get that here if anyone is in the adjoining rooms.
Yöpyi 2 yötä marraskuussa 2023
Customer Service vastasi 28.11.2023
Hi, John. Thank you for taking the time to share your detailed feedback with us. We're glad to hear that you found our location convenient and our staff friendly and helpful. We apologize for the issues you experienced, including the delay in room readiness, the door handle, and the concerns with some of the room fittings. We understand how these aspects can impact your stay, and we're committed to addressing them.Regarding the sound insulation, we're truly sorry this detracted from your experience. Your comfort is extremely important to us, and we take your feedback seriously. We will consider this carefully for future improvements.While we're saddened to hear you might not return, we hope to have the opportunity to make things right and provide a more peaceful and enjoyable stay in the future. Thank you again for your feedback.

4/10 Huono

Suzanna

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Internet was not working properly. The fireplace was not working, the glass and metal on the fireplace was not right.
Yöpyi 2 yötä marraskuussa 2023
Customer Service vastasi 28.11.2023
Thank you for bringing these issues to our attention, Suzanna. We're truly sorry to hear that you experienced difficulties with the internet and fireplace during your stay. We understand how important these amenities are for a comfortable experience. Please rest assured that we're looking into these matters urgently to ensure they are fixed promptly. If you have any more feedback or need assistance in the future, please don't hesitate to reach out to us. We hope to have the opportunity to provide you with a flawless experience on your next visit.

8/10 Hyvä

Nathan

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice and affordable spot. Very close to Morro Rock. Love how everything is walking distance. Room was clean.
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 28.11.2023
Hi, Nathan! Thank you so much for your kind words! We're really happy to hear that you enjoyed our location close to Morro Rock and everything else. Glad the room was clean and up to your liking, too. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. Hope to see you back soon!

10/10 Loistava

TAE

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Friendly front desk.
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 28.11.2023
Hi, TAE. Thank you so much for your review and for the 5 stars. We appreciate your kind words about our front desk. We aim to please! We hope you enjoyed your time in Morro Bay. See you again soon.

10/10 Loistava

Mandy

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Beautiful hotel and location
Hotel was really nice and cozy. Located close to the harbor and lots of shops and eateries. Definitely will be back!
Yöpyi 2 yötä marraskuussa 2023
Manager vastasi 24.11.2023
Hello Mandy,Thank you for your kind words about our hotel. We are thrilled to hear that you found it nice and cozy, and enjoyed our location near the harbor and various shopping and dining options. We appreciate your feedback and look forward to welcoming you back in the future!

8/10 Hyvä

Christopher

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It is right in the middle of the waterfront just 2 blocks up.
Yöpyi 3 yötä marraskuussa 2023
Manager vastasi 21.11.2023
Hello Christopher,Thank you for choosing to stay with us at our waterfront hotel. We're thrilled to hear that our central location was convenient for your visit. We hope you had a great time exploring the area!

10/10 Loistava

Pascual

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The roof view of the the ocean was spectacular,great high end furnishings and a fire place in the room makes a great after noon of relaxation.
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 21.11.2023
Hello Pascual,Thank you for your review! We're thrilled that you enjoyed the spectacular roof view of the ocean and the high-end furnishings in your room. It sounds like the fireplace added a lovely touch to your relaxation. We appreciate your feedback and hope to welcome you back soon for another memorable stay.

6/10 OK

phillip

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A bed that wasn’t rock hard would have gave it two more stars. Everything else was ok but the bed was terrible rock hard memory foam.
Yöpyi 1 yön marraskuussa 2023
Isabella Wynn at Front Desk vastasi 17.11.2023
Thank you for your honest feedback.

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
STAY AWAY
We booked this hotel for my birthday weekend and specifically chose it for the fireplace and balcony. Get there, the fireplace just clicks so we call the front desk. WE are told 'oh, some of them don't work'. What? So we asked to be moved to a room with a functioning one. She never called us back. The air conditioning wouldn't turn off all night. We froze. The 'duvet' was actually two sheets put together around an old dingy beige blanket. Gross. Would be nice if they paid attention to their balconies too. All the bird poop on the railings was lovely. When my husband took a shower, he wanted to adjust the rain shower head, it just fell to the wayside. Balconies face each other in the middle so it was awkward to be outside with strangers staring at you. We let hotels.com know of our horrible experience and this hotel REFUSED to refund or at least do something to make it right. STAY AWAY!
Yöpyi 1 yön marraskuussa 2023
Manager vastasi 16.11.2023
Dear Guest,Thank you for taking the time to share your feedback with us. We're sorry to hear about the issues you experienced during your stay. Our team strives to provide a comfortable and pleasant environment for all our guests, and we apologize if we fell short in meeting your expectations. We appreciate your feedback and will pass it along to the relevant departments for further review. Should you have any further concerns, we recommend reaching out to our management team directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 OK

Matt

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
There were many things that needed improvement. Parking was limited. There were a 2 USB charging ports in the room and one of them was broken, the bathroom faucet was lose. (Not properly tightened to the sink) one side of the towel rack over the toilet fell off the wall when touched, the beds did not have bed spreads, there was supposed to be a continental breakfast from 7 to 10 and at 7:15 the room still had chairs on tables and no sign of breakfast. In total all doable no real problems but lots of opportunity to easily improve. It did seam that the property was in the process of improving/renovating so I would expect it to be belter in the future and I would stay again if visiting the area in the future.
Yöpyi 1 yön marraskuussa 2023
Customer Service vastasi 10.11.2023
Hi, Matt. We appreciate your detailed feedback about your recent stay. We apologize for the inconvenience you encountered. Your comments are valuable, and we will use them to make improvements. We're committed to enhancing our property, and we hope to provide you with a better experience on your next visit. Thank you for your patience.

10/10 Loistava

Janet

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The aesthetic of this property is so beautiful! I plan on booking here again!
Yöpyi 1 yön lokakuussa 2023
Manager vastasi 16.12.2023
Hello Janet,We're thrilled to hear that you found our property's aesthetic attractive! It's always a pleasure to know that our guests appreciate the efforts we put into creating a visually appealing atmosphere. We look forward to welcoming you back for another wonderful stay in the future.

10/10 Loistava

Mohamed, Brentwood

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä lokakuussa 2023
Manager vastasi 4.11.2023
Hello Mohamed,Thank you for leaving such a positive review of our hotel! We are delighted to hear that your stay was enjoyable from start to finish. Your satisfaction is our top priority and we are thrilled we could meet your expectations. We hope to welcome you back again soon for another exceptional experience at our hotel.