Dear Jason, Thank you for your review of our hotel. Our promise is to provide every guest with fresh, clean accommodations. Therefore, we are disappointed this did not occur during your stay. Please accept our apologies and know that we take our commitment to clean and comfortable accommodations very seriously and genuinely regret your concerns. We will address your feedback with our team. We hope this isolated incident will not deter you from returning to enjoy the excellent stay you deserve with us. Thank you again for your feedback, and we wish you all the best with your travels. Sincerely,Hotel Management

Dear Austin, Thank you for taking the time to review our hotel. We pride ourselves on delivering a memorable hotel experience in all aspects; however, we regret not meeting your expectations. We hope you will accept our deepest apologies for the level of service you received from one of our staff and for the noise concerns you experienced from the neighboring room. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to provide you exceptional hospitality and the tranquility you deserve on your next visit.Sincerely,Hotel Management

Dear Kenwana, Thank you for taking the time to provide feedback on your experience with us. We are sorry for any inconvenience you may have faced during your stay. Our main goal is to provide our guests with an exceptional experience, so we appreciate your comments. We have taken note of the concerns you raised and are continually striving to ensure a perfect visit for every guest. We hope to welcome you back on a future visit to the city.Sincerely,Hotel Management

Thank you so much for the great review! We look forward to having you as our guest again!

Dear Guest, We appreciate you being our guest and sharing your candid review. We are glad you could take advantage of our competitive rates. However, we regret if our services did not meet your expectations. We are committed to enhancing our guest satisfaction moving forward and hope to welcome you back for a more seamless experience next time you return to our area.Sincerely,Hotel Management.

Dear Guest, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We apologize for your disappointment with the noise and the limited towel supply. Our front desk is always available to help with concerns like these, and we are truly sorry we could not resolve them while you were here. Thank you again for being our guest, and we hope you will return as we would love to provide you with a better experience and a good night's rest! Sincerely,Hotel Management

Dear Christopher, Thank you for taking the time to review your stay with us. We are genuinely sorry for the issues you experienced and for not providing the exceptional stay you deserve. We want our guests to see our dedication in everything we do; therefore, we sincerely apologize for not meeting your expectations. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a second chance to restore your confidence in us.Sincerely,Hotel Management

I am so sorry that you were disappointed in our hotel! We have recently changed our brand from a Suites to a Select Suites, which offers less amenities so that we may keep the cost to our Guests down. I would hope that even with the new standards, that you would stay with us again!

Dear John, Thank you for staying with us and leaving a review. We are sorry we could not avail a room for you and that our payment policy inconvenienced you. Our hotel’s policy is not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains. We regret not being able to accommodate you and for disappointing you. It will be a pleasure to host you, and we hope you consider including us in your future travel plans.Sincerely,Hotel Management

Dear Jane, Thank you for your feedback. We're glad you found our property clean and the mattress comfortable. We apologize for any inconvenience caused and appreciate your loyalty. We'll address the issues you mentioned to improve the experience for future guests. We hope to see you again soon.Sincerely,Hotel Management

Dear Michael, Thank you for the excellent review. We are pleased everything went great for you during your visit and that our ideal location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay.Sincerely,Hotel Management

Dear Linda, please accept our apologies for the frustrations you experienced due to not receiving the room you booked. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. We're genuinely sorry our staff were not responsive to the difficulties faced by our valued guests. Please be assured we will take appropriate action where necessary to serve you better in the future, and we hope you will return.Sincerely,Hotel Management

Dear Sophia, thank you for giving our hotel and staff such a great review. We are pleased you were impressed with our service, accommodations, and amenities. We thank you for your business and look forward to welcoming you back to Extended Stay America soon.Sincerely,Hotel Management

Dear Christena, thank you for staying with us. We are sorry for the problems with your room and any inconvenience caused by moving to a new one after your arrival. Our rooms are subjected to strict standards of cleanliness and maintenance, and what you described is not acceptable or normal at our hotel. Please know this is not usual for us, and we assure you we will look into the matter further. Our concerned team is already at work. We hope this unfortunate situation will not prevent you from staying with us in the future and that you will give us another opportunity to provide you with the hospitality for which we are known. Sincerely, Hotel Management

Dear Dirk, thank you for sharing your review. We truly care about delivering excellent service and ensuring our guests' comfort, so we are sorry for not meeting these expectations. We hope you will consider giving us another chance on your next visit so we can provide you with a much-improved stay. Sincerely, Hotel Management

Matthew, thank you for the candid review. We apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. On a positive note, we are happy you were pleased with the service our associates delivered. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management

Cynthia, thank you for reviewing your stay at Extended Stay America. We are delighted to read that our front desk associate helped to make your stay even more comfortable. Your compliments will surely be shared with her. Thank you for sharing your review with fellow travelers and for your excitement about returning; we look forward to your next visit. Sincerely, Hotel Management

Maria, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management

Thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. Also, we apologize for the unfavorable interaction you had with one of our associates. Thank you for bringing this to our attention, and we will address this appropriately. We hope you will give us another opportunity to provide a better experience on your next stay. Thank you. Sincerely, Hotel Management

Andre, thank you for your honest evaluation. We are glad you and your kids enjoyed your time with us and that you were pleased with most aspects of your stay. However, we regret not meeting your expectations and apologize for the inconvenience you experienced due to the maintenance issues you encountered. We will review this with our engineering team and resolve the problem immediately. We hope you will return so we can provide you with the exceptional visit you deserve. Sincerely, Hotel Management

Gladys, thank you for the glowing review of Extended Stay America. We strive to provide our guests with thoughtful hospitality and attentive service; therefore, we are pleased to read your generous compliments. On behalf of everyone here, we look forward to welcoming you back soon. Sincerely, Hotel Management